English
★★★★★
based on 5984 reviews published
Latest neutral customer reviews
Order face, interesting price, but I am still waiting for the message informing me that the product has been delivered to the pharmacy. 1 week lost.
Thank you for taking the time to share your feedback on our site. We are sorry to hear that you did not receive a clear delivery confirmation message and that this caused a delay. Your satisfaction is important to us and we will look into this issue to improve our service.
Best regards,
The Produits-veto.com team
It has not arrived.
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not arrived. We have made a claim with the carrier to expedite the delivery process. Please do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
I still haven't received my order after 10 days.
Product compliant but long delivery time.
Thank you for your feedback and we are happy to hear that you were satisfied with the product. We apologize for the delivery time, which does not meet our usual standards. Rest assured that we are working to improve this point in order to provide you with an optimal experience in the future. Do not hesitate to contact us for any questions or need for assistance.
Best regards,
The Produits-veto.com team
A bit disappointed, no product to put in the trap for use and moreover not proposed at the time of purchase. So you have to make a new order and pay the shipping costs again.
Hello, be careful with the packaging, a bottle arrived with a broken cap and therefore leaking. The caps are fragile.
Thank you for taking the time to share your feedback. We are sorry to hear that the packaging of your order did not meet your expectations and that you encountered a problem with the bottle. Please know that we take your feedback very seriously and that we will improve our packaging processes to prevent this from happening again. Do not hesitate to contact us if you need further assistance.
Best regards,
The Produits-veto.com team
Delivery times a bit long, but excellent product.
Thank you very much for your feedback. We are delighted that you are satisfied with the quality of our products. We take note of your comments regarding delivery times and are working to improve this aspect. Your opinion is valuable to us!
Best regards,
The Produits-veto.com team
The delivery is still missing today, where is the goods?
Thank you for your feedback. We are sorry to hear that your order has not yet arrived. To resolve this issue as quickly as possible, our team is at your disposal to assist you.
Best regards,
The Produits-veto.com team
Due to stock issues, it took me 3 weeks to receive my order. I would have liked to know this beforehand...
Thank you for your feedback. We completely understand your frustration regarding the delivery time. We are constantly striving to improve our stock management and are working to provide clearer information in the future. Your experience is valuable to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Produits-veto.com team
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No hornet caught while in other traps, I catch plenty
Thank you for your feedback. We are sorry to hear that your experience with our hornet trap did not meet your expectations. Each product can react differently depending on the conditions. Do not hesitate to contact us directly for personalized advice. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
The variety of homeopathic products for animals is very interesting, the prices remain attractive. The only downside is the shipping and receipt times of orders. Apart from that, I am delighted to know this site.
Thank you very much for your feedback and your comments about our site "Produits-veto.com". We are delighted that you appreciate the variety of our homeopathic products and our attractive prices. Regarding delivery times, we take note of your remark and we are constantly working to improve this service. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The team at Produits-veto.com
Delivery times are way too long, I don't think I will order from this site again.
Very satisfied with the product and the shipment
Delivery time too long
Thank you for your feedback regarding your order on Produits-veto.com. We are sorry to hear that the delivery time did not meet your expectations. Your feedback is valuable, and we are constantly working to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Produits-veto.com team
On the product site available, but once you have placed the order it informs you that it is awaiting restocking ...
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We have experienced high demand for the product you ordered and we faced an exceptional out-of-stock situation, followed by a delay in delivery from the laboratory. We are once again sorry and are doing everything to improve the timelines every day. We hope to provide you with a better experience in the future. Please feel free to contact us for any questions or assistance needed.
Best regards,
The Produits-veto.com team
I am only unhappy with the delivery problem due to Mondial Relais which did not deliver the package to the correct address and also did not specify that it had been handed directly to the merchant instead of being placed in the locker.
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a delivery issue. We do our best to work with reliable partners and we will pass your feedback to Mondial Relais to improve their service.
We hope to provide you with a better experience in the future.
Best regards,
The Produits-veto.com team
Great site but tax on top for Reunion Island… and delivery not to the right address with your logistics provider… so I prefer to pick up on site.
Thank you for your feedback. We are glad that you appreciate our site, but we are sorry to hear that you encountered difficulties with the delivery and additional fees. Your experience is important to us, and we are working tirelessly with our logistics provider to improve our services, including for Reunion Island. Please do not hesitate to contact us directly for any assistance or questions.
Best regards,
The Produits-veto.com team
Unfortunately, the delivery to Germany did not go through. The package did not arrive. I was refunded and I reordered with another carrier. I hope this time it will arrive.
Thank you for taking the time to share your opinion. We are sorry to hear that your order was not delivered in Germany and that this caused inconvenience. Your satisfaction is important to us, and we will work to improve our delivery service. We hope that your next order will go smoothly.
Best regards,
The Produits-veto.com team
Happy but too often waiting. It delays the delivery
Thank you for taking the time to share your review. We are pleased to hear that you are satisfied with our products. However, we understand that delivery times can be frustrating. We are constantly working to improve our logistics to reduce these waiting times. Your feedback is valuable and helps us to perfect ourselves. Please do not hesitate to contact us when your order is urgent so that we can find a solution together.
Best regards,
The Produits-veto.com team
Product normally appetizing, impossible to get my cat to take it, though not difficult.
Thank you for your review, and we are sorry to hear that your cat did not find the product to its liking. We appreciate your feedback, which helps us improve our selection, and we encourage you to try other products from our range that may better suit its preferences.
Delivery deadline not respected, no information. I had to call to get a date 2 and a half weeks later
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations and that you did not receive any information about it. Your feedback is valuable, and we are continuously working to improve our service. The product you ordered experienced high demand, which is why we fell behind in shipping. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The Produits-veto.com team
I have not yet received my package
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you have not yet received your package. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding and trust.
Best regards,
The Produits-veto.com team
Hello, No worries about the order being processed. However: - I had requested delivery to a relay point and I was delivered at home. - The 2 boxes of Varromed were overpacked in a box without indication of Top/Bottom and of course they were transported upside down and several bottles leaked...
Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We take note of your comments regarding the delivery and packaging of your order, and we apologize for the inconveniences caused. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The Produits-veto.com team
Wet and damaged packaging Dry products
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with the packaging of your order. Your satisfaction is paramount and we will pass the information on to the carrier.
Best regards,
The team at Produits-veto.com
Hello, order placed and paid, but forced to send an email as I have had no news of my order, 15 days to receive it. Might as well go to the local pharmacy because even if the product is out of stock, I would have received it in 3 days. I will not order from this site again.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered delays in receiving your order. Indeed, we experienced an unanticipated product shortage. We apologize for this. We hope to have the opportunity to serve you better in the future.
Best regards,
The team at Produits-veto.com
No issues with the products, but very unhappy with the delivery: products delivered to a different pickup point than planned, 25 minutes by car! And until the end, I received emails from Produits Véto informing me that my package was available at the initial Pickup Point. A little more organization and coordination would be helpful...
Thank you for your feedback regarding your experience on our site. We are pleased that our products meet your satisfaction, but we take note of your comments on the delivery and we apologize for this situation. The information is provided by the transport company and the emails are sent automatically. We will escalate the information. Rest assured that we will strengthen our coordination to improve the service in the future.
Catastrophic delivery arrived late and at a different pickup point than indicated originally and not at all close to our home
Two stars even though the product is great, the problem is the shipping. It costs too much and takes too long. Next courier service.
Thank you for your review and your comments about our site. We are glad that our products have satisfied you, but we are sorry to learn that you had difficulties with the delivery. We will take your observations into consideration and forward them to the courier. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Paid for the fastest delivery and delivered 6 days later
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations, and we understand your disappointment. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Produits-veto.com team
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
Half of the order was missing, I was not notified in advance and it was charged to me
Thank you for your feedback. We are sorry to hear that your order was not complete and that this may have caused you inconvenience. Your satisfaction is important to us, and we would like to resolve this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this.
Best regards,
The team at Produits-veto.com
Delivery time a bit too long compared to what was planned
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please feel free to contact us directly if you have any further questions or concerns. It can happen that the delays are longer than expected with our carriers. This phenomenon is exacerbated during holidays and summer vacations.
Best regards,
The team at Produits-veto.com
Still didn't receive my purchase
Thank you for taking the time to share your opinion on our website. We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly.
Kind regards,
The Produits-veto.com team
Announces delivery in 48h, actual delivery is 10 days
The team at Produits-veto.com
Product received quickly, however the expiration date is very short on the product, only 6 months, so a little disappointment.
Thank you for taking the time to share your feedback on our site. We are glad that you received your product quickly. We understand your disappointment regarding the expiration date. In the future, if your needs require a longer timeframe, please do not hesitate to contact us to discuss your constraints.
Best regards,
The Produits-veto.com team
One of the purchased products does not match what was sent to me.
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received does not meet your expectations. Please do not hesitate to contact us so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
I have difficulty retrieving my package
My opinion at the moment does not concern the product itself.. significant delay in delivery by post.. when it comes to treatment for a kitten's epilepsy that we see suffering every day, it is quite frustrating to endure such a delivery delay and moreover, after a complaint to the post office, the package was delivered to a neighbor's mailbox who fortunately informed us on Sunday.. what a disappointment and really angry!!!
Thank you for taking the time to share your experience. We understand how crucial delivery speed is, especially for urgent treatment. Your frustration is completely legitimate. Unfortunately, we remain dependent on transport and our partners. From experience, no solution is "perfect" and we therefore advise you to anticipate your orders as much as possible. We hope that the treatment of your kitten will quickly bring the relief it deserves. Please do not hesitate to contact us for any further assistance.
Sincerely,
The Produits-veto.com Team
Very long delivery
Thank you for taking the time to share your feedback on our site Produits-veto.com. We are sorry to hear that you experienced longer delivery times than expected. Unfortunately, we are dependent on the delivery uncertainties of our transport partners. Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Produits-veto.com team