★★★★★
based on 5387 reviews published
Latest neutral customer reviews
Happy but too often waiting. It delays the delivery
Thank you for taking the time to share your review. We are pleased to hear that you are satisfied with our products. However, we understand that delivery times can be frustrating. We are constantly working to improve our logistics to reduce these waiting times. Your feedback is valuable and helps us to perfect ourselves. Please do not hesitate to contact us when your order is urgent so that we can find a solution together.
Best regards,
The Produits-veto.com team
Product normally appetizing, impossible to get my cat to take it, though not difficult.
Thank you for your review, and we are sorry to hear that your cat did not find the product to its liking. We appreciate your feedback, which helps us improve our selection, and we encourage you to try other products from our range that may better suit its preferences.
Delivery deadline not respected, no information. I had to call to get a date 2 and a half weeks later
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations and that you did not receive any information about it. Your feedback is valuable, and we are continuously working to improve our service. The product you ordered experienced high demand, which is why we fell behind in shipping. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The Produits-veto.com team
I have not yet received my package
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you have not yet received your package. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding and trust.
Best regards,
The Produits-veto.com team
Hello, No worries about the order being processed. However: - I had requested delivery to a relay point and I was delivered at home. - The 2 boxes of Varromed were overpacked in a box without indication of Top/Bottom and of course they were transported upside down and several bottles leaked...
Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We take note of your comments regarding the delivery and packaging of your order, and we apologize for the inconveniences caused. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The Produits-veto.com team
Wet and damaged packaging Dry products
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with the packaging of your order. Your satisfaction is paramount and we will pass the information on to the carrier.
Best regards,
The team at Produits-veto.com
Hello, order placed and paid, but forced to send an email as I have had no news of my order, 15 days to receive it. Might as well go to the local pharmacy because even if the product is out of stock, I would have received it in 3 days. I will not order from this site again.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered delays in receiving your order. Indeed, we experienced an unanticipated product shortage. We apologize for this. We hope to have the opportunity to serve you better in the future.
Best regards,
The team at Produits-veto.com
No issues with the products, but very unhappy with the delivery: products delivered to a different pickup point than planned, 25 minutes by car! And until the end, I received emails from Produits Véto informing me that my package was available at the initial Pickup Point. A little more organization and coordination would be helpful...
Thank you for your feedback regarding your experience on our site. We are pleased that our products meet your satisfaction, but we take note of your comments on the delivery and we apologize for this situation. The information is provided by the transport company and the emails are sent automatically. We will escalate the information. Rest assured that we will strengthen our coordination to improve the service in the future.
Catastrophic delivery arrived late and at a different pickup point than indicated originally and not at all close to our home
Two stars even though the product is great, the problem is the shipping. It costs too much and takes too long. Next courier service.
Thank you for your review and your comments about our site. We are glad that our products have satisfied you, but we are sorry to learn that you had difficulties with the delivery. We will take your observations into consideration and forward them to the courier. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Paid for the fastest delivery and delivered 6 days later
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations, and we understand your disappointment. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Produits-veto.com team
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
Half of the order was missing, I was not notified in advance and it was charged to me
Thank you for your feedback. We are sorry to hear that your order was not complete and that this may have caused you inconvenience. Your satisfaction is important to us, and we would like to resolve this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this.
Best regards,
The team at Produits-veto.com
Delivery time a bit too long compared to what was planned
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please feel free to contact us directly if you have any further questions or concerns. It can happen that the delays are longer than expected with our carriers. This phenomenon is exacerbated during holidays and summer vacations.
Best regards,
The team at Produits-veto.com
Still didn't receive my purchase
Thank you for taking the time to share your opinion on our website. We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly.
Kind regards,
The Produits-veto.com team
Announces delivery in 48h, actual delivery is 10 days
The team at Produits-veto.com
Product received quickly, however the expiration date is very short on the product, only 6 months, so a little disappointment.
Thank you for taking the time to share your feedback on our site. We are glad that you received your product quickly. We understand your disappointment regarding the expiration date. In the future, if your needs require a longer timeframe, please do not hesitate to contact us to discuss your constraints.
Best regards,
The Produits-veto.com team
One of the purchased products does not match what was sent to me.
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received does not meet your expectations. Please do not hesitate to contact us so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
I have difficulty retrieving my package
My opinion at the moment does not concern the product itself.. significant delay in delivery by post.. when it comes to treatment for a kitten's epilepsy that we see suffering every day, it is quite frustrating to endure such a delivery delay and moreover, after a complaint to the post office, the package was delivered to a neighbor's mailbox who fortunately informed us on Sunday.. what a disappointment and really angry!!!
Thank you for taking the time to share your experience. We understand how crucial delivery speed is, especially for urgent treatment. Your frustration is completely legitimate. Unfortunately, we remain dependent on transport and our partners. From experience, no solution is "perfect" and we therefore advise you to anticipate your orders as much as possible. We hope that the treatment of your kitten will quickly bring the relief it deserves. Please do not hesitate to contact us for any further assistance.
Sincerely,
The Produits-veto.com Team
Very long delivery
Thank you for taking the time to share your feedback on our site Produits-veto.com. We are sorry to hear that you experienced longer delivery times than expected. Unfortunately, we are dependent on the delivery uncertainties of our transport partners. Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Produits-veto.com team
Maybe it's too early, the product has no effect
I know the product and it is good. Unfortunately, the delivery has not arrived for me yet. It takes way too long with the German carrier Hermes. I have already complained to them. Ultimately, this is a point that makes me consider not ordering from Produits Veto again. Unfortunately
Thank you for your feedback and we are sorry to hear that your delivery experience did not meet your expectations. We understand your frustration and will pass your comments to our delivery partner to improve this service. We hope you will give us another chance in the future.
Takes too long - a week
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations. We are committed to improving our service to provide you with an optimal experience. Please do not hesitate to contact us with any questions, we are here to help you.
Best regards,
The Produits-veto.com team
Package never received to date
Thank you for your feedback and we are sorry to hear that you have not yet received your package. We invite you to contact our customer service so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Message too long!
Thank you for taking the time to share your feedback. We are sorry to hear that the shipment took longer than expected. We are constantly working to improve our delivery times to provide a better experience for our customers. Your feedback is valuable and will help us improve.
Best regards,
The Produits-veto.com team
Delivery date respected. The ordered product meets my expectations, easy to administer, my little pots are doing wonderfully
Thank you very much for your feedback and positive comments regarding the delivery and the quality of the product. We are delighted to hear that your little hens are doing well! Please feel free to share your suggestions to improve your experience.
Best regards,
The team at Produits-veto.com
I did not receive my products as agreed. I wanted to have them delivered to my home, but I hardly had any choice but to pick them up at the station. Unfortunately, my package was delivered to another location, not convenient for me at all.
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your products did not go as planned. Unfortunately, carriers sometimes take personal initiatives.
Best regards,
The team at Produits-veto.com
Ineffective products!
Thank you for your feedback. We are sorry to hear that our products did not meet your expectations. Your satisfaction is paramount to us, and we are committed to providing quality items.
Best regards,
The Produits-veto.com team
Everything was perfect, the order and the delivery time, but 1 of the 2 products leaked during transport and was therefore not full when I received it...
Thank you for your feedback, and we are pleased to hear that the order and delivery time met your expectations. However, we are sorry to learn that one of your products was damaged during transport. Your satisfaction is paramount to us, and we invite you to contact our customer service to resolve this issue as soon as possible. We hope to see you again soon on our site.
Best regards,
The Produits-veto.com team
Delivery times a bit long.
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced longer delivery times than expected. We are constantly striving to improve our services and take your comments into account to optimize our logistics. However, we remain dependent on our delivery partners. Your satisfaction is our priority, and we hope to provide you with a better experience on your next order.
Best regards,
The Produits-veto.com team
I ordered two products and I only received one. I do not want to receive the 2nd one because my dog cannot tolerate this dietary supplement that sticks in her mouth. A refund would be welcome.
Thank you for taking the time to share your experience. We are sorry to hear that the dietary supplement did not suit your dog. In order to assist you better, we invite you to contact us directly to arrange for the refund of the unwanted product if it has not already been done. Your satisfaction is important to us.
Best regards,
The team at Produits-veto.com
I arranged for a quick delivery and I received it with a delay multiplied by 3 due to internal problems with your services.
Thank you for your feedback. We sincerely apologize for the inconvenience caused by this delivery delay. We have experienced delays from the laboratory that have hindered the shipment of your order. Your satisfaction is at the heart of our concerns, and we are actively working to improve our internal services to prevent this from happening again. We hope to provide you with a much smoother experience during your next order.
Best regards,
The team at Produits-veto.com
Order that took more than a week and a half to arrive (and it's not the carrier's fault, you took a long time to prepare it) so no delivery in 48 to 72 hours which was very inconvenient for me, otherwise compliant products, no problem
Thank you for your feedback. We are sorry to hear that your order took longer than expected. We understand the importance of fast delivery and are constantly working to improve our process. We had a product shortage and had to delay the shipment by a few days. We are glad that the products are compliant and hope to fully satisfy you with your next order.
Best regards,
The Produits-veto.com team
Sent a product for cats instead of a product for dogs. 1 week waiting time. Then another 8 days waiting for the new product which is still on its way for delivery.
Thank you for taking the time to share your opinion. We are sorry for this mistake. Indeed, it doubled the delivery time. We sincerely apologize.
Best regards,
The Produits-veto.com team
The delivery is very complicated. It is not delivered on site. It is very difficult to go pick it up, as my daughter has to go there in person and she is often traveling. We missed the last delivery and it was returned!
Indeed there were some issues with this delivery. We are sincerely sorry. We hope that the products meet your expectations.
Best regards,
The team at Produits-veto.com
Very very long delivery and the cat does not want to eat them.
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your cat does not seem to appreciate the products. Please be assured that we take your comments into account to improve our services and customer satisfaction.
Ok
Thank you for taking the time to leave a review on our site "Produits-veto.com". We appreciate your feedback and would be happy to know how we could improve your experience to achieve a higher rating. Please feel free to share your suggestions!
Best regards,
The Produits-veto.com team
The deworming and anti-parasitic products are very effective. However, it is relatively not visible on the site that the product for skin lesions is too dangerous and this should be indicated on your site. Why not highlight more manageable products
Thank you for your feedback regarding your experience on our site Produits-veto.com. We are pleased to learn that you find our deworming and anti-parasitic products effective.
We take note of your comment on the visibility of information regarding the product for skin lesions. We are constantly working on implementing filters to highlight the most relevant products.
Thank you again for your constructive comments!
Best regards,
The Produits-veto.com team
Hello Helena, Thank you for your feedback regarding your experience with our delivery service. We are sorry to learn that the choice of carrier did not meet your expectations and that it caused inconveniences. We hope you will find satisfaction in your future orders on our site. Best regards, The Produits-veto.com team