English
★★★★★
based on 5984 reviews published
Latest negative customer reviews
Announced delivery time not respected.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.
Best regards,
The Produits-veto.com team
Delivery address not respected. Had to go 10km further for pickup.
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The team at Produits-veto.com
I still haven't received my order
Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
Still waiting for my order
Thank you for your feedback. We are sorry to hear that you have not yet received your order. To resolve this situation as quickly as possible, could you please contact us directly by message or by phone? We are here to help you.
Best regards,
The Produits-veto.com team
I never received my order because the delivery person left my package at the wrong pickup point. I contacted them and they told me they would take care of it, but they did nothing. Now I'm waiting for a refund, thank you.
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive as expected. Unfortunately, delivery remains a task that we delegate, with its uncertainties. We have opened a dispute but without results. We invite you to contact us by email to resolve this dispute as soon as possible if it has not already been done.
Best regards,
The team at Produits-veto.com
Product supposedly in stock. They led me on for a week, only to finally tell me that the product will not arrive on time. Product in stock means that it is physically in stock and not that it has to be ordered.
Thank you for your feedback and we sincerely apologize for this disappointing experience. Your satisfaction is our priority and we understand the importance of transparency regarding product availability. We will strengthen our communication to avoid this type of inconvenience in the future. Please do not hesitate to contact us directly for any questions or needs, we are here to help you.
Best regards,
The team at Produits-veto.com
I’m not satisfied because I haven’t received my order that I placed over 2 weeks ago. I don’t have any updates if or when it will be delivered and I would very much like to have an update.
Thank you for your feedback. We are sorry to hear that you have not received your order. We understand your frustration. Please contact us by email so that we can resolve this issue quickly. Thank you for your patience.
Kind regards,
The Produits-veto.com team
It's difficult to give feedback as I haven't received my order yet. It got lost in shipping.
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order has not yet arrived. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you in resolving this issue.
Kind regards,
The Produits-veto.com team
I have not received my package to this day......
We are sorry to hear that you have not yet received your package. We want to assure you that we will do everything possible to resolve this situation as quickly as possible. Could you please contact our customer service directly so that we can track your order together?
Thank you for your understanding.
Best regards,
The team at Produits-veto.com
Did not receive the order at the relay point, it was misaddressed
Thank you for taking the time to share your feedback. We are sorry to hear about this inconvenience regarding the delivery by our partner. In order to resolve this issue as quickly as possible, could you please contact us directly? We will do everything we can to rectify the situation.
Best regards,
The Produits-veto.com team
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Product error
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Very good
Thank you for your feedback. Unfortunately, I think you meant to give the maximum rating of 5 stars according to your comment.
Best regards,
The Produits-veto.com team
The parcel has not yet been delivered. It has been 11 days since the order was placed.
Thank you for your feedback. We understand your concern regarding the delivery. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Hello, the order processing time was too long and I was charged. The website states free delivery from €99, but I ordered €139. No response from the seller.
Aerosol mask arrived punctured
Thank you for taking the time to share your experience. We are sorry to hear that your aerosol mask arrived damaged. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Because I have not yet received the order. I ordered it two weeks ago.
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com Team
I have not received the ordered product. Maybe because of the Post!
Thank you for taking the time to share your experience. We are sorry to hear that your order has not arrived and understand your frustration. We are working closely with our delivery partners to ensure that every package reaches its destination. Please do not hesitate to contact us directly, we will be happy to help you resolve this issue quickly. Your satisfaction is our priority!
Best regards,
The Produits-veto.com team
Shopping experience without any issues, prices are competitive, however the colissimo has never been delivered to me, I had to open a complaint file, I am waiting for their investigation.
Thank you for your feedback. We are delighted that your shopping experience was positive and that our prices met your expectations. However, we are sincerely sorry to hear about the delivery issues you encountered. Your satisfaction is our priority, and we ensure that every order arrives safely. We encourage you to keep us informed about the progress of your complaint. Please do not hesitate to contact us if you need further assistance.
Best regards,
The team at Produits-veto.com
I haven't received anything I ordered, I paid and haven't received.
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not arrive as expected. We encourage you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Trap in place for a week with the attractant I bought from you. No hornets caught. Tried at 10 meters from the apiary in the passageway for 2 days, then behind a hive at 1 meter height 60 cm, then next to a hive at the same height with 2 live hornets inside the translucent cages. Yesterday, no catches despite the presence of about twenty hornets. Is it the trap or the attractant that are not effective? I am very disappointed. Didier Levrard
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. The terms of use can sometimes influence the effectiveness of traps and attractants. We regularly receive positive feedback on this attractant.
Best regards,
The team at Produits-veto.com
Ordered two packages and have not received anything.
Thank you for taking the time to share your experience. We are sorry to hear that you have not received your order. We invite you to contact our customer service directly to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Catastrophic delivery. I should have received my package a week ago and I still haven't.
We are sincerely sorry to hear that your experience with the delivery did not meet your expectations. Please feel free to contact us directly for personalized follow-up.
Best regards,
The Produits-veto.com team
You took too long to deliver
Thank you for your feedback, and we are sorry to hear that the delivery time did not meet your expectations. We have experienced delays from the laboratory that have hindered the delivery of your order. Your satisfaction is important to us, and we take your comments into consideration to improve our service. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The team at Produits-veto.com
I placed the order because the item was in stock but a few days later, I received a message saying there would be a delay due to a stock shortage. This is not very serious. I eventually received the order with a lot of delay. I think I will not order items from you again. A very unhappy customer!
Thank you for taking the time to share your experience, even though we are sorry to hear about your disappointment. We understand that this situation may have been frustrating and we sincerely apologize for the inconvenience caused by this delivery delay. We have experienced delivery delays from the laboratory that have put us at a disadvantage in the delivery of your order.
Best regards,
The team at Produits-veto.com
Product not received to this day!!!
Thank you for your feedback. We are sorry to hear that you have not yet received your product. Customer satisfaction is our priority, and we are committed to resolving this issue quickly. Please feel free to contact us directly so we can assist you effectively. Your trust is precious to us.
Best regards,
The team at Produits-veto.com
I can't say that I am satisfied with my purchase because, almost 2 weeks after my purchase, Mondialrelay still hasn't delivered to me.
We are sorry to hear that you have not yet received your order. Your concerns are important to us. We invite you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding.
Best regards,
The Produits-veto.com team
No, I have never received the package. Impossible to know where it is, what to do?
We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation quickly. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Hello, still have not received the merchandise, thank you for taking the necessary steps.
Thank you for taking the time to share your feedback. We understand your concern regarding the delivery of your order. Please feel free to contact us directly for precise information about your order.
Best regards,
The team at Produits-veto.com
Order received quickly. However, found the package in a small locker. Package completely damaged and was forced to retrieve it, all deformed. I myself had trouble getting it out. I am very unhappy with the delivery person who has no respect for customers; I am convinced that he himself would not have appreciated if this happened to him. I rate 0 for the delivery person!!!!!!
Thank you for your feedback. We are pleased that your order was received quickly, but we are sincerely sorry to learn that the package arrived in poor condition. Your satisfaction is paramount to us, and we take your comments very seriously. We will forward your feedback to our delivery partner to improve this service.
Please feel free to contact us directly if you need assistance. Your experience matters to us, and we want to provide you with a service that meets your expectations.
Best regards,
The team at Produits-veto.com
Product delivered opened; packaging sealed with tape graduated to 60!
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you encountered a problem with your order. The tape on the bottle is intentionally placed to prevent the bottle's tip from piercing the cardboard. However, I believe you received a bottle damaged during transport. This is not normal. Please feel free to contact us directly by email so that we can resolve this situation to your satisfaction.
Best regards,
The team at Produits-veto.com
I think this is not your fault, but the delivery system, package stayed 11 days without moving and since the 19th, (we are the 25th) nothing from Mondial Relay; ordered on 30/07
Thank you for your feedback. We are sorry to learn that your delivery experience did not meet your expectations. We understand your frustration and will reach out to our delivery partner to clarify the situation. Your satisfaction is our priority and we thank you for your understanding.
Best regards,
The Produits-veto.com team