★★★★★
based on 5383 reviews published
Latest neutral customer reviews
Very good product. Less happy with the shipping costs
Thank you for taking the time to share your feedback on our site. We are delighted that you are satisfied with the quality of our products. Regarding the shipping costs, we understand your disappointment and take your feedback into account to improve our service. We are bound by the shipping costs imposed on us by the carriers.
Best regards,
The Produits-veto.com team
Satisfied
Thank you for taking the time to share your feedback. We are happy to hear that you are satisfied with your experience on our site. Please feel free to share your suggestions so that we can continue to improve our services.
Best regards,
The team at Produits-veto.com
Delivery deadline not respected
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery deadline was not respected. Your feedback is valuable and we are constantly working to improve our services. Unfortunately, it may turn out that transportation takes longer than expected, especially during the summer period. We will forward your comment to the concerned carrier.
Best regards,
The team at Produits-veto.com
Product not received today, delivery point changed; very long delay.
Thank you for your feedback. We are sorry to hear that your order has not yet arrived and that the delivery point has changed. Please know that we are doing our best to ensure fast delivery times. Unfortunately, the carrier sometimes takes liberties with the drop-off of packages at relay points. We are unfortunately dependent on delivery partners.
Best regards,
The Produits-veto.com team
Very slow delivery
Thank you for your feedback regarding your experience on our site "Produits-veto.com". We are sorry to hear that the delivery did not meet your expectations and we take your comments very seriously in order to improve our service. Unfortunately, it may happen that transport takes longer than expected, especially during the summer period. We will forward your comment to the concerned carrier.
Best regards,
The Produits-veto.com team
Box grossly taped
Out of stock and error in sending a product with the wrong reference.
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a stock outage as well as an error in the shipment of your product. This does not meet our quality standards. Please be assured that we take your comments very seriously and will work to improve our service. Do not hesitate to contact us directly for any further assistance.
Best regards,
The Produits-veto.com team
I am still waiting for a product and no news...
Thank you for taking the time to leave us your feedback. We are sorry to hear that you have not received your product and that you are without news. We take this type of situation very seriously and we will ensure to resolve this issue as soon as possible. Please do not hesitate to contact us directly for information about your order.
Best regards,
The Produits-veto.com team
I received 2 emails on the same day: One indicated delivery to one place and the other to another place. It's not a big deal.
Thank you for taking the time to leave your feedback. We apologize for the confusion regarding the delivery emails. We will pass the information to the carrier although we have little hope that this remark will be taken into account. Sometimes they are forced to change the delivery point depending on the opening or available space in the relay points.
Best regards,
The team at Produits-veto.com
I had ordered the powder version of dentalplak and received the liquid version. Not a big deal because I am discovering it...
Thank you for your feedback and your comments on your experience with our site. We apologize for this small confusion regarding your Dentalplak order. We hope that the liquid version will satisfy you and allow you to discover new benefits. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Produits-veto.com team.
The Vetoquinol Care product: hairballs, is not suitable for my cat, I have administered it 4 times and 4 times he vomits within 2 minutes. However, the priduits-veto site is very professional
Thank you for your feedback regarding the Vetoquinol Care product. We are sorry to hear that this product was not suitable for your cat. We are glad that you found our site professional and remain at your disposal for any assistance or advice.
Best regards,
The Produits-veto.com team.
Today it is the 21st of June and until now I haven't received my order.
Thank you for your message. We sincerely apologize for the delay. Your satisfaction is our priority, and we will do everything we can to track your order. Please contact us directly at m for any further assistance.
Kind regards,
The Produits-veto.com team
I am happy with the products but not with the shipping, it was very long and no information on the delivery tracking
Thank you for your feedback and we are glad to know that you are satisfied with the products. We sincerely apologize for the delivery delay and the lack of information on tracking. Your experience is important to us, and we will work to improve our shipping service. Please do not hesitate to contact us if you have any questions or concerns.
Best regards,
The Produits-veto.com team
The product is okay, delivery however, even with Colissimo: no tracking information, and, not being notified, I had to pick up the package with difficulty
Thank you for taking the time to share your opinion and we are glad that you were satisfied with the product. We are sorry to hear that you encountered difficulties with the communication regarding the delivery. Colissimo is supposed to take over to notify you of the delivery. We are sincerely sorry. Please do not hesitate to contact us directly so that we can assist you further.
Best regards
The Produits-veto.com team
Still haven't received my order
Thank you for taking the time to share your experience. We are sincerely sorry. Please do not hesitate to contact us directly to track your order.
Best regards,
The Produits-veto.com team
Speed reliability ok
Delivery time too long, more than a week after product compliant
Thank you for taking the time to share your feedback on our site Produits-veto.com. We are pleased to hear that the product meets your expectations, but we are sorry to learn that the delivery time did not meet your expectations. We had an unexpected product shortage from the laboratory. We hope to see you again soon and provide you with a more satisfactory experience.
Best regards,
The team at Produits-veto.com
Delivery delayed by several days and package crushed
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery was delayed and that your package arrived damaged. We take your comments very seriously and will report this issue to the carrier. Please feel free to contact our customer service for any assistance.
Best regards,
The team at Produits-veto.com
Delivery time is too long.
Thank you for taking the time to share your feedback. We understand that the delivery time may have been frustrating and we apologize for this inconvenience. We shipped your package the same day but the holidays affected the delivery time.
Thank you for your understanding and we remain at your disposal for any questions.
Best regards,
The Produits-veto.com team
I appreciated it except for the delay of several days before handing it over to the carrier!
Hello André, thank you for taking the time to share your feedback. We are pleased that your order arrived without any problems, but we are sorry to learn that you encountered difficulties with the transport. We take your feedback very seriously and will work with our delivery service to improve this experience in the future.
I bought your products for their appeal, but my cats refuse to take them
Thank you for sharing your experience with these products. We are sorry to hear that your cats do not accept them. Every animal has its own preferences, and we encourage you to explore other options from our range.
Best regards,
The team at Produits-veto.com
Ordered on Wednesday and still no delivery notice on Monday.
Thank you for taking the time to share your opinion. We understand your frustration regarding the delivery delay. Your satisfaction is essential to us, and we are committed to improving our service. We hope for a quick delivery from now on.
Best regards,
The team at Produits-veto.com
Hello, lack of poultry products.
Best regards, The team at Produits-veto.com
Delivery time too long
Thank you for taking the time to share your feedback on our site. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are doing everything we can to improve our services and reduce delays. However, we are constrained to work with external carriers who may encounter problems during the delivery of products.
We are sincerely sorry
Best regards,
The team at Produits-veto.com
Very satisfied
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience on Produits-veto.com. Please do not hesitate to reach out to us for any questions or suggestions.
Best regards,
The Produits-veto.com team
Order not well protected, tip of the ordered bottle broken in the box. Thank you
Thank you for taking the time to share your experience on our site. We are sorry to learn that your order did not arrive in a satisfactory condition and that the tip of the bottle was broken. Please know that we take the protection of our products during shipping very seriously. Your feedback is valuable and we will use it to improve our packaging. Please do not hesitate to contact our customer service so that we can find a solution together.
Best regards,
The Produits-veto.com team
Very far delivery
Thank you for your feedback regarding your experience on our site Produits-veto.com. We are sorry to learn that the delivery distance was a problem for you. Unless there was a rerouting by the carrier (which we cannot influence), the delivery is made to the location selected when placing the order.
Best regards,
The Produits-veto.com team
When I placed the order, the prices were displayed excluding tax and not including VAT. I realized it too late. I will not place any more orders with you
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties regarding the price display on our site. Your feedback is valuable and we will ensure to check the proper functioning of the site. Please note that a price display discrepancy may be due to an ad blocker, being located outside of France, or a misconfiguration of your computer/smartphone settings.
Best regards,
The team at Produits-veto.com
Shipping costs are too high.
Best regards,
The Produits-veto team
Received two bottles, one not screwed on properly I lost a bit of product it's a shame Best regards
Thank you for taking the time to share your experience with us. We are sorry to hear that one of your bottles was not screwed on properly and that this led to a loss of product. Your feedback is valuable and helps us improve our services, we remain vigilant about this. Please do not hesitate to contact us directly in cases of degradation like this we will do what is necessary.
Best regards,
The Produits-veto.com team
Very long delivery times!
Thank you for taking the time to share your opinion on our site Produits-veto.com. We are sorry to hear that you experienced long delivery times. Unfortunately, the delays with Mondial Relay are sometimes longer, we apologize for that. For faster delivery, we invite you to choose Colissimo.
Best regards,
The Produits-veto.com team
After 10 days, I still have not received the order delivered from France to Belgium. The fact that the delivery company Mondial Relay is offered in the choices is harmful to the company's image. I still cannot give an opinion on the product as it has not yet been received. It goes from Paris to Lisbon to return to Paris... Then Belgium...
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered delivery issues with your order. Your experience is important to us, and we understand how frustrating this can be.
The implementation of Mondial Relay was a request from a good number of our customers. If you have delivery problems, do not hesitate to contact our customer service and the customer service of Mondial Relay to unblock the situation.
Best regards,
The Produits-veto.com team
Unfortunately, I did not receive the package despite receiving a delivery email
Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.
Best regards,
The Produits-veto.com team
After a week of use not completely convinced by the result... I continue anyway to see later. Otherwise, product that I mix with food and which is ingested without problem by my puppy.... and received in perfect packaging.
Delivery times too long! It took me over a week to receive the products ...not great ...
Until now never had any issues, but this time the delivery was via Mondial Relay, and when I entered the code the locker was empty. I contacted Mondial Relay, too complicated to request a refund. If my next order goes through Mondial Relay again, I will refrain.
Hello I still have not received my package
No problem with the order but Colissimo does not deliver and does not ring the intercom. I had to go out
Order received well packaged in very good condition. However, the delivery time is too long. Ordered on 11/12/24 and delivered on 21/12/24.
Thank you for sharing your feedback on our site Produits-veto.com.
We are pleased that your order was delivered in good condition after being carefully packaged. However, we are sorry for the longer than expected delivery time. We do our best to ship orders as quickly as possible, but sometimes delays beyond our control may occur. Our pharmaceutical distributor has changed management software, extending our supply times.
We hope our products meet your expectations and that you will continue to trust us for your veterinary purchases.
Best regards,
The Produits-veto.com team.