English
★★★★★
based on 5984 reviews published
Latest negative customer reviews
A lot of talk from this company, but little result. They accept orders knowing they don't have stock, then tell you that you'll have to wait a little longer; in short, too much time to deliver. Moreover, which is not their fault, the delivery person has largely torn the box to see its contents, even opened a box to look inside. It's getting better and better...
Thank you for your feedback and we are sincerely sorry to learn that your experience with our site did not meet your expectations. Your satisfaction is our priority and we take your comments very seriously.
We are constantly working to improve our stock management and the quality of our deliveries. Your order was placed on Friday and was processed on Monday, and unfortunately, we had a stock outage over the weekend. It was shipped the following Wednesday.
We hope to have the opportunity to prove our commitment to quality service during your next order.
Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The Produits-veto.com team
Still not received, order from August 12...
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you have not yet received your order from August 12. Please know that your satisfaction is our top priority. Thank you for contacting our customer service by email to address your complaint as soon as possible. Thank you for your understanding and patience.
Best regards,
The Produits-veto.com team
Package still not received, order placed on 11/08
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your package has not yet arrived. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
We remain at your disposal and apologize for this inconvenience.
Best regards,
The team at Produits-veto.com
I still haven't received my order
Thank you for your feedback. We are sorry to hear that you have not yet received your order. We invite you to contact us by email directly to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Not satisfied.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Without more information on the reasons for your dissatisfaction, we cannot assist you. Unless we are mistaken, you did not pick up your package on time.
Best regards,
The Produits-veto.com team.
The delivery was not what we selected. We chose the premium delivery option "At home with Signature" which would take 3-5 days. However, the delivery took longer than 10 days, and it was sent to a packet station, and it was also not delivered with signature. This was not sent with the premium delivery. When I asked about it, they didn't say anything about it. We paid extra 30 Euro for this. They just ignored.
Thank you for taking the time to share your experience. We are sorry to hear that your delivery did not meet your expectations and that this caused you frustration. We do not offer a ‘Premium’ delivery service, but only two different carriers. We encountered a technical issue with the carrier selection process. We apologise for this. Please feel free to contact us by email so that we can find a solution together to your satisfaction.
Kind regards,
The Produits-veto.com team
I am still waiting for my order, I asked to be delivered by colissimo and not mondial relais. Thank you for telling me where my package is R Pauillac.
Thank you for your feedback. We are sorry to hear that your order has not yet arrived and completely understand your frustration. We have apparently encountered a technical problem, we apologize for that. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
The products were supposed to arrive in 48/72 hours. It took 8 days so I had to buy everything again in another store because we were already on vacation with my sick dog
Thank you for taking the time to share your experience. We are sincerely sorry for the delivery delay and understand the frustration it may have caused, especially in such a delicate situation. We are forwarding these comments to the carriers who unfortunately encounter some delivery difficulties, especially during the summer period.
Best regards,
The Produits-veto.com team
I ordered probiotics for dogs, and I received them for cats...
Thank you for taking the time to leave your feedback. We are sorry to learn that you received an incorrect product. Your feedback is valuable and we are committed to improving our service.
Best regards,
The Produits-veto.com team
Delivery times too long and Mondial Relay changes the pickup point supposedly because the package is too big 10cmx10cm.
Thank you for taking the time to share your feedback. We understand your frustration regarding the delays and the issues with the pickup point. We strive to constantly improve our service and your feedback is valuable. Unfortunately, we are dependent on carriers who sometimes extend delivery times without apparent reasons.
Best regards,
The Produits-veto.com team
Hello Donald, We apologize for the wait and encourage you to contact us directly for any questions in the future. Your satisfaction is our priority. Best regards, The Produits-veto.com team
Delivery beyond deadlines
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order has exceeded the desired deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. Unfortunately, it may happen that transport takes longer than expected, especially during the summer period. We will forward your comment to the carrier.
Best regards,
The Produits-veto.com team
I still haven't received the package after 10 days! Given the shipping costs, it's a bit unfair.
We are sincerely sorry to hear that you have not yet received your package. Your satisfaction is our priority, and we will do everything possible to resolve this issue quickly. Please feel free to contact us directly for personalized follow-up.
Best regards,
The Produits-veto.com team
Good evening, your products are good but I am absolutely not happy with the transport part. I paid for urgent delivery for 04/07 while my order was placed on 02/07/25. I was only delivered on 08/07 without anyone getting back to me to indicate if there was a problem. Nothing, and when I sent an email worrying about the non-delivery on 07/07, well barely an apology and no commercial gesture proposed. I had placed another order on another site the same day and had the same issue except that they apologized and opened a dispute file and offered me 2 choices to remedy the non-fulfillment of the delivery on time. I am used to Produits-veto.com but this time it doesn't work.
Thank you sincerely for taking the time to share your opinion. We are glad that you like our products, but we are sorry to hear about your dissatisfaction regarding the delivery. Your feedback is valuable and we will use it to improve our service.
We apologize for the inconveniences encountered and the lack of communication.
Best regards,
The Produits-veto.com team
Extremely slow delivery... the package has not yet arrived!
Thank you for your feedback. We are sincerely sorry to hear that the delivery was too long. We will pass the information to the carrier. Please do not hesitate to contact us directly, we will be happy to help you track your package.
Best regards,
The Produits-veto.com team
Very slow and the delivery time is long even though our countries are in Europe.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the delivery speed did not meet your expectations. We will pass the information on to the carrier. Please do not hesitate to contact us directly if you have any other comments or questions.
Best regards,
The Produits-veto.com team
Package refused. Defective. One product fits in a carton that is way too big for the ordered product. Refund expected but nothing to date...
Thank you for taking the time to share your experience. We are sincerely sorry for your shopping experience. We will be more careful in preparing the packages. We will get back to you quickly by email.
Best regards,
The Produits-veto.com team
Product ordered on June 24. It is July 7 and still no news.
Thank you for taking the time to share your experience. We completely understand your frustration regarding this delivery delay and we sincerely apologize for it. We will forward your comment to the carrier. Please do not hesitate to contact our customer service directly for precise information about your order.
Best regards,
The Produits-veto.com team
I did not receive the product yet!
We apologise for the issues with these parcels. We have just contacted the carrier again regarding delivery times. We have also contacted our account manager at Colissimo to speed up the resolution of these issues.
As you know, this is beyond our control. As previously stated, you can deal directly with the carrier by arranging for them to collect the parcels from our premises. We ship orders for some customers via UPS or DHL. This allows you to use the carrier of your choice, with a direct contract and favourable pricing terms.
We apologise for any inconvenience caused.
Kind regards
Product not received as of today June 5, 2025
Thank you for taking the time to share your feedback. We are sorry to learn that you have not received your product to date. We invite you to contact us directly to resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
Ordered on Friday afternoon and received not before Thursday afternoon? I seem to have paid more to receive in 48-72h. Even without the weekend, that's much more.
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience did not meet your expectations. We strive to meet the announced deadlines and appreciate your feedback, which helps us relay information to the carriers. However, please note that we do not offer a 'faster' service. We provide an equivalent level of service with Mondial Relay and Colissimo, although the former may take a few additional days.
Best regards,
The Produits-veto.com team.
I have not received the goods
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority. Please feel free to contact us directly, we will be happy to assist you.
Best regards,
The Produits-veto.com team
These are really very dangerous medications because my 1-year-old cat died due to these medications according to the autopsy I have filed a complaint against the company that created these medications and others of the same brand and also against other people who lost their pets due to these medications I request to be reimbursed before I file a complaint
We are sincerely sorry to hear about the loss of your cat and we understand the pain this can cause. Your testimony is very important to us, and we assure you that we take all concerns related to our products very seriously. We invite you to contact the customer service of TVM (Domes Pharma) distributor and manufacturer of Lysine to discuss the matter: 04 73 61 75 76. We remain surprised that there is a link between the death of your cat and the intake of Lysine, but we invite you to discuss with the manufacturer to talk about your situation and find an appropriate solution.
Best regards,
The team at Produits-veto.com
Hello, I still have not received the ordered product, which was supposed to arrive 6 days ago...
Thank you for taking the time to share your opinion. We are sincerely sorry for this delay in the delivery of your order. Apparently, the carrier forgot to keep you informed of its availability. Thank you for your understanding and your trust in Produits-veto.com.
Best regards,
The Produits-veto.com team
No, I have not received my order blocked at Swiss customs
Thank you for your feedback. We are sorry for this blockage. Indeed, CalistripBiox is a new product from the Calier laboratory and apparently it has not been referenced. We have processed the refund for your order. We hope to be able to offer it on the Swiss market soon.
Best regards,
The Produits-veto.com team
Great
Thank you for your positive comment! Your satisfaction is our priority and we are delighted that you had a good experience with our services. Please feel free to reach out to us for your future purchases.
Best regards,
The team at Produits-veto.com
The package has not yet been received. We are in May, a month with many holidays, which may explain the delivery delay. I will revisit this review once the package is received.
Thank you for your feedback. We completely understand your frustration regarding the delivery delay, especially during this period with many holidays. Rest assured that we are doing everything possible to ensure your package reaches you quickly. Please feel free to reach out to us if you have any questions.
Best regards,
The Produits-veto.com team
After placing an order on May 1, still nothing received, regards, Adélina Dick
Thank you for your message and we are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Best regards,
The Produits-veto.com team
I have not received my products, so I am not satisfied at all
Thank you for your feedback. We are sorry to hear that you have not received your products. We have also received your email. The carrier lost the package. We will send you a new package today. We are sincerely sorry.
Best regards,
The Produits-veto.com team
I have not received my package.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us and we would like to resolve this issue as soon as possible. Please feel free to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com team
I did not receive the delivery!
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your order. Please know that we place great importance on our customers' satisfaction and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can assist you better.
Best regards,
The team at Produits-veto.com
It takes a week to receive a product that comes from Vienne, goes to Terrasson then to Clermont to finally end up in Creuse... What a journey, unfortunately it is faster to come from China.... Find the error!
Your order was placed on Friday at 6:30 PM. It was prepared and shipped on Monday the 29th and was delivered on May 2nd. The deadlines of Mondial Relay were respected. We do not prepare and ship on weekends which extends the deadlines. Please feel free to anticipate your orders.
Best regards,
The team at Produits-veto.com
I still haven't received anything
Thank you for taking the time to leave your feedback. We are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
Dissatisfied with the horse dewormers. Too hard to give. Cannot be given as impossible to get them out. Not satisfied at all. I will return them for a refund.
Thank you for taking the time to share your feedback. We are sorry to hear that the horse dewormers did not meet your expectations. Please feel free to contact us by email, if you haven't already, to proceed with the reshipment and refund of the products.
Best regards,
The Produits-veto.com team
Error. You sent me cat dewormer instead of dog.
Thank you for taking the time to share your feedback. We apologize for this confusion. If it hasn't been done yet, please feel free to contact us by email for an exchange in good and due form. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
I am facing an issue with a short expiration date without a replacement solution being offered to me. (product advertised as 24 months of validity while I received a product valid for only 7 months). Product worth €100 and it seems that my dissatisfaction is not understood...
Thank you for taking the time to share your experience. As we discussed with you by phone and email, the two years of the product are from the date of manufacture of the product. The products were ordered from the laboratory a month prior. The products sent corresponded to the products available in their stock. As discussed, you can return the unused products to us and we can proceed with the refund for those.
Best regards,
The team at Produits-veto.com
Hello, sorry this is my second order of dermi-stop and with each shipment the tip of the bottle is broken, it is very unpleasant and especially difficult to use, not to mention that a large part of the contents of the bottle is in the packaging.
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that you have encountered the same problem twice with the purchase of Dermi-Stop. Your satisfaction is our priority and we take your comments very seriously. Despite special attention given to packaging, the tips are fragile and transport mishandles the packages. We will report this information to our logistics team to ensure adequate packaging. If you haven't already, please contact customer service to arrange for a refund of the product.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
I have not received the parcel yet...
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the non-receipt of your package. We have exchanged emails about the transport issues. We hope that Hellenic Post has been able to respond to you regarding the location of your package. Please feel free to contact us by email for further assistance.
Best regards,
The Produits-veto.com team
Order not received
Thank you for taking the time to share your feedback. We are sorry the carrier lost your package. We have sent you an email to offer either a refund or a reshipment. We are waiting for your response.
Best regards,
The team at Produits-veto.com
I only received half of my order, even though I paid for it in full: €62.10 (which means, €31.05 wasted). I am extremely disappointed.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your complete order. We invite you to contact us directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team