Reviews Produits-veto.com

9.6/10
★★★★★
based on 5984 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

I bought your products for their appeal, but my cats refuse to take them

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Pascale C.
purchased on 24/03/2025
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Answer from Produits-veto.com
Hello Pascale,

Thank you for sharing your experience with these products. We are sorry to hear that your cats do not accept them. Every animal has its own preferences, and we encourage you to explore other options from our range.

Best regards,
The team at Produits-veto.com
2 /5
★★☆☆☆

Ordered on Wednesday and still no delivery notice on Monday.

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Florence H.
purchased on 20/03/2025
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Answer from Produits-veto.com
Hello,

Thank you for taking the time to share your opinion. We understand your frustration regarding the delivery delay. Your satisfaction is essential to us, and we are committed to improving our service. We hope for a quick delivery from now on.

Best regards,
The team at Produits-veto.com
3 /5
★★★☆☆

Hello, lack of poultry products.

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Hervé M.
purchased on 15/01/2025
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Answer from Produits-veto.com
Hello Hervé, thank you for your feedback regarding the lack of poultry products on our site. Please be assured that we take your comments into account to improve our offer. We hope to satisfy you more during your next visit. We are working on finding new products to add to the catalog throughout the year.

Best regards, The team at Produits-veto.com
3 /5
★★★☆☆

Delivery time too long

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Marc W.
purchased on 16/03/2025
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Answer from Produits-veto.com
Hello Marc,

Thank you for taking the time to share your feedback on our site. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are doing everything we can to improve our services and reduce delays. However, we are constrained to work with external carriers who may encounter problems during the delivery of products.

We are sincerely sorry

Best regards,
The team at Produits-veto.com
2 /5
★★☆☆☆

Very satisfied

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Corinne B.
purchased on 04/02/2025
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Answer from Produits-veto.com
Hello Corinne,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience on Produits-veto.com. Please do not hesitate to reach out to us for any questions or suggestions.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

Order not well protected, tip of the ordered bottle broken in the box. Thank you

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Helene B.
purchased on 13/03/2025
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Answer from Produits-veto.com
Hello Hélène,

Thank you for taking the time to share your experience on our site. We are sorry to learn that your order did not arrive in a satisfactory condition and that the tip of the bottle was broken. Please know that we take the protection of our products during shipping very seriously. Your feedback is valuable and we will use it to improve our packaging. Please do not hesitate to contact our customer service so that we can find a solution together.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

Very far delivery

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Hoppler D.
purchased on 09/03/2025
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Answer from Produits-veto.com
Hello,

Thank you for your feedback regarding your experience on our site Produits-veto.com. We are sorry to learn that the delivery distance was a problem for you. Unless there was a rerouting by the carrier (which we cannot influence), the delivery is made to the location selected when placing the order.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

When I placed the order, the prices were displayed excluding tax and not including VAT. I realized it too late. I will not place any more orders with you

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Viviane E.
purchased on 07/03/2025
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Answer from Produits-veto.com
Hello Viviane,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties regarding the price display on our site. Your feedback is valuable and we will ensure to check the proper functioning of the site. Please note that a price display discrepancy may be due to an ad blocker, being located outside of France, or a misconfiguration of your computer/smartphone settings.

Best regards,
The team at Produits-veto.com
3 /5
★★★☆☆

Shipping costs are too high.

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Isabelle D.
purchased on 04/03/2025
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Answer from Produits-veto.com
Hello Isabelle, thank you for your feedback. We understand your concern regarding shipping costs and we are constantly working to optimize our rates to better satisfy our customers. Unfortunately, shipping costs are offered at the lowest based on carrier rates.
Best regards,
The Produits-veto team
3 /5
★★★☆☆

Received two bottles, one not screwed on properly I lost a bit of product it's a shame Best regards

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Nadine P.
purchased on 27/02/2025
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Answer from Produits-veto.com
Dear Nadine,

Thank you for taking the time to share your experience with us. We are sorry to hear that one of your bottles was not screwed on properly and that this led to a loss of product. Your feedback is valuable and helps us improve our services, we remain vigilant about this. Please do not hesitate to contact us directly in cases of degradation like this we will do what is necessary.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

Very long delivery times!

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Feghouli L.
purchased on 24/02/2025
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Answer from Produits-veto.com
Hello Mrs. Feghouli,

Thank you for taking the time to share your opinion on our site Produits-veto.com. We are sorry to hear that you experienced long delivery times. Unfortunately, the delays with Mondial Relay are sometimes longer, we apologize for that. For faster delivery, we invite you to choose Colissimo.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

After 10 days, I still have not received the order delivered from France to Belgium. The fact that the delivery company Mondial Relay is offered in the choices is harmful to the company's image. I still cannot give an opinion on the product as it has not yet been received. It goes from Paris to Lisbon to return to Paris... Then Belgium...

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Marc M.
purchased on 23/02/2025
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Answer from Produits-veto.com
Hello Marc,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered delivery issues with your order. Your experience is important to us, and we understand how frustrating this can be.
The implementation of Mondial Relay was a request from a good number of our customers. If you have delivery problems, do not hesitate to contact our customer service and the customer service of Mondial Relay to unblock the situation.

Best regards,
The Produits-veto.com team
2 /5
★★☆☆☆

Unfortunately, I did not receive the package despite receiving a delivery email

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Mariacristina A.
purchased on 24/02/2025
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Answer from Produits-veto.com
Hello MariaCristina,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.

Best regards,
The Produits-veto.com team
3 /5
★★★☆☆

After a week of use not completely convinced by the result... I continue anyway to see later. Otherwise, product that I mix with food and which is ingested without problem by my puppy.... and received in perfect packaging.

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Sandrine L.
purchased on 27/01/2025
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3 /5
★★★☆☆

Delivery times too long! It took me over a week to receive the products ...not great ...

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Josselyne A.
purchased on 13/01/2025
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Answer from Produits-veto.com
Hello Josselyne, thank you for your feedback. We are sorry to hear that the delivery times did not suit you. We take your comment into consideration and will do our best to improve this point. Thank you for your trust!
2 /5
★★☆☆☆

Until now never had any issues, but this time the delivery was via Mondial Relay, and when I entered the code the locker was empty. I contacted Mondial Relay, too complicated to request a refund. If my next order goes through Mondial Relay again, I will refrain.

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Jean-francois B.
purchased on 13/01/2025
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Answer from Produits-veto.com
Hello Mr. Jean-François, thank you for taking the time to share your experience on our site Produits-veto.com. We are sorry that your last delivery via Mondial Relay did not go as planned. Please know that you can always use Colissimo for your deliveries. If this dispute has not been resolved, please contact us by email at [email protected]. We hope to have the chance to satisfy you with your next order. Best regards, The Produits-veto.com team.
2 /5
★★☆☆☆

Hello I still have not received my package

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Gaston F.
purchased on 08/01/2025
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Answer from Produits-veto.com
Hello Gaston, thank you for your feedback. We are sorry for the inconvenience caused by the delay of your package. We are doing everything possible for our customers to receive their orders as soon as possible. Please do not hesitate to send an email to customer service, if not already done, for resolution of the dispute. Your satisfaction is our priority and we hope to have the opportunity to prove our quality of service during your next purchase on our site. Have a nice day. The team at Produits-veto.com.
3 /5
★★★☆☆

No problem with the order but Colissimo does not deliver and does not ring the intercom. I had to go out

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Elizabeth M.
purchased on 18/06/2024
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Answer from Produits-veto.com
Hello Elizabeth, thank you for your feedback on our site Produits-veto.com. We are sorry for the delivery issue with Colissimo. We will forward your comment to our delivery service to improve our service. Please do not hesitate to contact us directly if you encounter other problems with your order. Thank you for your trust and have a good day. The Produits-veto.com team.
3 /5
★★★☆☆

Order received well packaged in very good condition. However, the delivery time is too long. Ordered on 11/12/24 and delivered on 21/12/24.

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Thierry S.
purchased on 11/12/2024
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Answer from Produits-veto.com
Dear Thierry,

Thank you for sharing your feedback on our site Produits-veto.com.

We are pleased that your order was delivered in good condition after being carefully packaged. However, we are sorry for the longer than expected delivery time. We do our best to ship orders as quickly as possible, but sometimes delays beyond our control may occur. Our pharmaceutical distributor has changed management software, extending our supply times.

We hope our products meet your expectations and that you will continue to trust us for your veterinary purchases.

Best regards,
The Produits-veto.com team.
2 /5
★★☆☆☆

Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.

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Magalie B.
purchased on 18/12/2024
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Answer from Produits-veto.com
Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.
2 /5
★★☆☆☆

Too long delay and warned too late

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Nathalie M.
purchased on 01/12/2024
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Answer from Produits-veto.com
Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.
2 /5
★★☆☆☆

The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.

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Stéphane N.
purchased on 06/12/2024
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Answer from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
3 /5
★★★☆☆

I am satisfied with the product but the delivery went poorly since one of the two boxes (the one with 25 bottles, poorly packaged) opened during transport and the packaging of the bottles was very damaged. Moreover, the first package was delivered to a different relay point and the second was delivered with a 24-hour delay. Eric REGLEY

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Regley Eric V.
purchased on 02/12/2024
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Answer from Produits-veto.com
We are sorry to learn that the delivery of your order did not go as planned. We will escalate the information to our logistics department to prevent this from happening in the future. Your satisfaction is our priority and we are glad that you like the product. We remain at your disposal for any other questions or comments. Best regards, The Produits-veto.com team
2 /5
★★☆☆☆

Product as described but delivery time much too long for a veterinary product.

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Carine D.
purchased on 22/11/2024
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Answer from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Overall the site is good but the shipping times are too long.

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Alexandra R.
purchased on 06/11/2024
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Answer from Produits-veto.com
Hello Alexandra, thank you for your feedback on our site Produits-veto.com. We are happy that you find it good overall. We take note of your comment regarding shipping times, we will do our best to improve that. Thank you very much for your feedback, it helps us to improve. Best regards.
3 /5
★★★☆☆

Good

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Michel L.
purchased on 28/10/2024
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Answer from Produits-veto.com
Thank you for your feedback, Michel. We are delighted that you had a good experience on our site Produits-veto.com. We hope to continue providing you with impeccable service quality. Do not hesitate to come back to us if you need advice or quality veterinary products.
2 /5
★★☆☆☆

I still haven't received my package

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Alicia G.
purchased on 21/10/2024
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Answer from Produits-veto.com
Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.
3 /5
★★★☆☆

Not easy to get down every time...

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Lydia M.
purchased on 06/10/2024
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Answer from Produits-veto.com
Hello Lydia, thank you for your feedback. We are sorry that our products are not easy to administer for your animal. We will pass the information to the laboratory. Thank you for your trust and loyalty.
2 /5
★★☆☆☆

Package delivered the next day while the delivery person was on the order

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Sylvie B.
purchased on 14/09/2024
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Answer from Produits-veto.com
Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.
3 /5
★★★☆☆

You need to improve the packaging, the product arrives broken

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Gras Requena F.
purchased on 24/09/2024
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Answer from Produits-veto.com
Thank you for your comment, we are sorry that you received a damaged product. We will take your comment into account to improve our packaging in the future. Thank you for your trust.
3 /5
★★★☆☆

I recommend this site, the only downside is that I never receive an email to say that my order has arrived.

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William C.
purchased on 04/10/2024
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Answer from Produits-veto.com
Thank you for your comment, William. We are happy that you are satisfied with our services. We take note of your remark regarding email notifications; unfortunately, delivery emails are linked to the carrier. We invite you to check your spam or your email address in case of further issues. Your opinion is valuable to us, thank you for your trust.
3 /5
★★★☆☆

The tablets are too big. They need to be crushed in pâté and not sure the cat will eat it all

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Estella C.
purchased on 11/09/2024
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Answer from Produits-veto.com
Hello Estella, thank you for your review on our site Produits-veto.com. We are sorry that the tablets are too big for your cat.
2 /5
★★☆☆☆

Damaged and open box. Poorly taped. Lack of care in packaging.

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Franck L.
purchased on 26/08/2024
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Answer from Produits-veto.com
Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,
2 /5
★★☆☆☆

Package arrived late, at the wrong place in a package that the post had to repackage...

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Christophe G.
purchased on 13/09/2024
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Answer from Produits-veto.com
Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.
3 /5
★★★☆☆

A big downside: I choose a delivery point next to my work that is open when I finish my day and I am delivered to a post office 5 km away that closes before the end of my day....

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Daniel D.
purchased on 03/10/2024
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Answer from Produits-veto.com
Hello, thank you for your feedback on our site Produits-veto.com. We are sorry that the delivery did not go as planned and we take note of your comment regarding the choice of the delivery point. We will pass this information on to Colissimo, who is in charge of this aspect. We are doing everything we can to improve our service and hope to satisfy you with your next order. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Too long, I should have gone to my village pharmacy

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Elisabeth L.
purchased on 05/09/2024
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Answer from Produits-veto.com
Thank you for your feedback, Elisabeth. We are sorry that your experience on our site did not meet your expectations. We take note of your comment and will pass the information to Colissimo to improve the speed of their service. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Well received but the bottle was damaged during delivery. I had to put the product in another container because it was leaking.

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Nathalie B.
purchased on 09/09/2024
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Answer from Produits-veto.com
We are sorry to hear that your bottle was damaged during delivery. Please feel free to contact us to resolve this kind of issue. We will send you a new product for the occasion. We hope that the product you received was still in line with your expectations. Thank you for your feedback and your rating. We take your comments into account to improve our service.
2 /5
★★☆☆☆

Delivery too late

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Olivier M.
purchased on 06/08/2024
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Answer from Produits-veto.com
Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.
2 /5
★★☆☆☆

Delivery delay far too significant, veterinary treatment done too late!

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Simon D.
purchased on 08/08/2024
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Answer from Produits-veto.com
Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.
3 /5
★★★☆☆

There is no possibility to track the package, collisimo did not send an email with tracking. In the box, there were no spacers, the primary product packaging was all very damaged.

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Thc R.
purchased on 25/01/2024
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