9.6/10
★★★★★
based on 5383 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.

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Magalie B.
purchased on 18/12/2024
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Answer from Produits-veto.com
Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.
2 /5
★★☆☆☆

Too long delay and warned too late

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Nathalie M.
purchased on 01/12/2024
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Answer from Produits-veto.com
Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.
2 /5
★★☆☆☆

The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.

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Stéphane N.
purchased on 06/12/2024
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Answer from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
3 /5
★★★☆☆

I am satisfied with the product but the delivery went poorly since one of the two boxes (the one with 25 bottles, poorly packaged) opened during transport and the packaging of the bottles was very damaged. Moreover, the first package was delivered to a different relay point and the second was delivered with a 24-hour delay. Eric REGLEY

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Regley Eric V.
purchased on 02/12/2024
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Answer from Produits-veto.com
We are sorry to learn that the delivery of your order did not go as planned. We will escalate the information to our logistics department to prevent this from happening in the future. Your satisfaction is our priority and we are glad that you like the product. We remain at your disposal for any other questions or comments. Best regards, The Produits-veto.com team
2 /5
★★☆☆☆

Product as described but delivery time much too long for a veterinary product.

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Carine D.
purchased on 22/11/2024
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Answer from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Overall the site is good but the shipping times are too long.

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Alexandra R.
purchased on 06/11/2024
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Answer from Produits-veto.com
Hello Alexandra, thank you for your feedback on our site Produits-veto.com. We are happy that you find it good overall. We take note of your comment regarding shipping times, we will do our best to improve that. Thank you very much for your feedback, it helps us to improve. Best regards.
3 /5
★★★☆☆

Good

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Michel L.
purchased on 28/10/2024
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Answer from Produits-veto.com
Thank you for your feedback, Michel. We are delighted that you had a good experience on our site Produits-veto.com. We hope to continue providing you with impeccable service quality. Do not hesitate to come back to us if you need advice or quality veterinary products.
2 /5
★★☆☆☆

I still haven't received my package

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Alicia G.
purchased on 21/10/2024
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Answer from Produits-veto.com
Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.
3 /5
★★★☆☆

Not easy to get down every time...

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Lydia M.
purchased on 06/10/2024
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Answer from Produits-veto.com
Hello Lydia, thank you for your feedback. We are sorry that our products are not easy to administer for your animal. We will pass the information to the laboratory. Thank you for your trust and loyalty.
2 /5
★★☆☆☆

Package delivered the next day while the delivery person was on the order

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Sylvie B.
purchased on 14/09/2024
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Answer from Produits-veto.com
Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.
3 /5
★★★☆☆

You need to improve the packaging, the product arrives broken

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Gras Requena F.
purchased on 24/09/2024
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Answer from Produits-veto.com
Thank you for your comment, we are sorry that you received a damaged product. We will take your comment into account to improve our packaging in the future. Thank you for your trust.
3 /5
★★★☆☆

I recommend this site, the only downside is that I never receive an email to say that my order has arrived.

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William C.
purchased on 04/10/2024
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Answer from Produits-veto.com
Thank you for your comment, William. We are happy that you are satisfied with our services. We take note of your remark regarding email notifications; unfortunately, delivery emails are linked to the carrier. We invite you to check your spam or your email address in case of further issues. Your opinion is valuable to us, thank you for your trust.
3 /5
★★★☆☆

The tablets are too big. They need to be crushed in pâté and not sure the cat will eat it all

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Estella C.
purchased on 11/09/2024
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Answer from Produits-veto.com
Hello Estella, thank you for your review on our site Produits-veto.com. We are sorry that the tablets are too big for your cat.
2 /5
★★☆☆☆

Damaged and open box. Poorly taped. Lack of care in packaging.

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Franck L.
purchased on 26/08/2024
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Answer from Produits-veto.com
Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,
2 /5
★★☆☆☆

Package arrived late, at the wrong place in a package that the post had to repackage...

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Christophe G.
purchased on 13/09/2024
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Answer from Produits-veto.com
Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.
3 /5
★★★☆☆

A big downside: I choose a delivery point next to my work that is open when I finish my day and I am delivered to a post office 5 km away that closes before the end of my day....

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Daniel D.
purchased on 03/10/2024
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Answer from Produits-veto.com
Hello, thank you for your feedback on our site Produits-veto.com. We are sorry that the delivery did not go as planned and we take note of your comment regarding the choice of the delivery point. We will pass this information on to Colissimo, who is in charge of this aspect. We are doing everything we can to improve our service and hope to satisfy you with your next order. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Too long, I should have gone to my village pharmacy

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Elisabeth L.
purchased on 05/09/2024
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Answer from Produits-veto.com
Thank you for your feedback, Elisabeth. We are sorry that your experience on our site did not meet your expectations. We take note of your comment and will pass the information to Colissimo to improve the speed of their service. Best regards, The Produits-veto.com team.
3 /5
★★★☆☆

Well received but the bottle was damaged during delivery. I had to put the product in another container because it was leaking.

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Nathalie B.
purchased on 09/09/2024
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Answer from Produits-veto.com
We are sorry to hear that your bottle was damaged during delivery. Please feel free to contact us to resolve this kind of issue. We will send you a new product for the occasion. We hope that the product you received was still in line with your expectations. Thank you for your feedback and your rating. We take your comments into account to improve our service.
2 /5
★★☆☆☆

Delivery too late

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Olivier M.
purchased on 06/08/2024
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Answer from Produits-veto.com
Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.
2 /5
★★☆☆☆

Delivery delay far too significant, veterinary treatment done too late!

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Simon D.
purchased on 08/08/2024
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Answer from Produits-veto.com
Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.
3 /5
★★★☆☆

There is no possibility to track the package, collisimo did not send an email with tracking. In the box, there were no spacers, the primary product packaging was all very damaged.

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Thc R.
purchased on 25/01/2024
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2 /5
★★☆☆☆

The collar attachment was broken, we couldn't put it on the dog... 16 euros lost.

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Ad
purchased on 23/04/2023
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3 /5
★★★☆☆

For my dog, the recommended dose is 10 drops but there is no dropper, it's a pipette which is not practical at all.

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Alexandra
purchased on 30/01/2023
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3 /5
★★★☆☆

Everything ok except the increase in a few months of more than two euros per bag !!!!

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Flo
purchased on 09/12/2022
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2 /5
★★☆☆☆

Delivery time not respected. I asked a question about the delay, still no response! Indeed delivered in the meantime... but a little communication! Good point received the goods, well packaged and compliant.

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Eric B.
purchased on 01/09/2022
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Answer from Produits-veto.com
Hello Mr. BERNARD, We have not had any communication from you otherwise rest assured that we would have taken the time to respond to you. Do not hesitate to contact us by phone to discuss with us. Your order was shipped on 25/08 for an order date of 24/08. Unfortunately, it may be that Colissimo does not respect the announced 48H deadlines but we are not informed. We are pleased to see that the order meets your expectations and that the packaging is correct. We hope to see you again on our site and that the deadlines will be respected. Best regards
3 /5
★★★☆☆

I bought products on veto.com and I find that the delivery method is not good, we pay less for relay delivery but we have to take the car to get there, not logical when the postman delivers small packages on his route

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Revillier J.
purchased on 09/08/2022
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Answer from Produits-veto.com
Hello Mr. REVILLER, We are sincerely sorry for this difference, however, please note that Colissimo charges its home deliveries at a higher price than at relay points. We do not have control over this. Best regards
3 /5
★★★☆☆

Pills too big

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Cliente
purchased on 03/01/2022
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3 /5
★★★☆☆

Delivery a bit long.

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Claudine P.
purchased on 08/05/2020
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3 /5
★★★☆☆

Hello. The site is not up to date. The cart I ordered was not delivered due to your poor management of discount codes. You did take the care to refund me. I give you 2.5 stars.

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Chris P.
purchased on 04/07/2019
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