English
/10
★★★★★
based on 5984 reviews published
★★★★★
based on 5984 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Good afternoon, I cannot be satisfied as I have not yet received the order. They sent me several notices that they would deliver, but it was never delivered.
Gustavo S.
purchased on 19/02/2025
Translated review
Answer from Produits-veto.com
Hello Gustavo,
Thank you for your message. We are sorry to hear that you did not receive your order and we understand your frustration. We have received the order back. We do not understand why. We do not have more information. We will proceed with the refund of your order today.
With our apologies.
Best regards,
The Produits-veto.com team
Thank you for your message. We are sorry to hear that you did not receive your order and we understand your frustration. We have received the order back. We do not understand why. We do not have more information. We will proceed with the refund of your order today.
With our apologies.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
Product not received…
Aurélie B.
purchased on 04/03/2025
Translated review
Answer from Produits-veto.com
Hello Aurélie,
We apologize for the delivery delay. As discussed by email, we anticipated the return of the package and have resent your order. Hoping this resolves your issue.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
We apologize for the delivery delay. As discussed by email, we anticipated the return of the package and have resent your order. Hoping this resolves your issue.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
I still haven't received my package. Very time-consuming
Bárbara S.
purchased on 05/03/2025
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Answer from Produits-veto.com
Hello Bárbara,
We are sorry to hear that you have not yet received your package. Your satisfaction is our priority. Please contact us by email so we can resolve this issue. We will do everything possible to solve this problem as quickly as possible. Do not hesitate to contact us directly so we can assist you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
We are sorry to hear that you have not yet received your package. Your satisfaction is our priority. Please contact us by email so we can resolve this issue. We will do everything possible to solve this problem as quickly as possible. Do not hesitate to contact us directly so we can assist you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
The package did not arrive at the mentioned location and I have not been able to retrieve it yet. Order placed since February 28 or March 3.
Nicolas-louis L.
purchased on 28/02/2025
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Answer from Produits-veto.com
Hello Nicolas-Louis,
Thank you for your feedback and we are sorry to hear that you did not receive your package at the initially planned location. Your satisfaction is our priority, however, we do not have complete control over the carrier's rerouting. We hope for satisfaction with the products upon receipt.
Best regards,
The team at Produits-veto.com
Thank you for your feedback and we are sorry to hear that you did not receive your package at the initially planned location. Your satisfaction is our priority, however, we do not have complete control over the carrier's rerouting. We hope for satisfaction with the products upon receipt.
Best regards,
The team at Produits-veto.com
1
/5
★☆☆☆☆
I’m still waiting for the items, they have been shipped in France instead of Italy (zip code and town are Italian, mistake really unexpected).
Andrea F.
purchased on 17/02/2025
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Answer from Produits-veto.com
Hello Andrea,
Thank you for taking the time to share your experience. We sincerely apologize for this confusion regarding the delivery of your items. Indeed, the country indicated when placing your order was not correct. We have resent your order. Your satisfaction is our priority, and we remain at your disposal for any further assistance.
Best regards,
The team at Produits-veto.com
Thank you for taking the time to share your experience. We sincerely apologize for this confusion regarding the delivery of your items. Indeed, the country indicated when placing your order was not correct. We have resent your order. Your satisfaction is our priority, and we remain at your disposal for any further assistance.
Best regards,
The team at Produits-veto.com
1
/5
★☆☆☆☆
I was contacted to inform me that my payment had not gone through. I repaid and ultimately it was an error on your part and I paid twice.
Danielle V.
purchased on 16/02/2025
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Answer from Produits-veto.com
Hello Danielle,
Thank you for taking the time to share your experience. We sincerely apologize for the confusion regarding your payment. Your feedback is valuable and we are committed to investigating this situation to prevent it from happening again. We have contacted you by email to find a solution. We are committed to resolving this issue as soon as possible.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We sincerely apologize for the confusion regarding your payment. Your feedback is valuable and we are committed to investigating this situation to prevent it from happening again. We have contacted you by email to find a solution. We are committed to resolving this issue as soon as possible.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
I did not receive my order because according to the tracking information the address is incorrect, but that is not true and they do not respond to assistance requests.
Castaldo C.
purchased on 06/02/2025
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Answer from Produits-veto.com
Hello Castaldo,
Thank you for your feedback. As mentioned in our response to another review, we have not received your email communications. We must have encountered issues with email. We apologize for that. We have taken the necessary steps with our technical service. Please feel free to contact us by email at [email protected]. We are committed to providing you with a solution.
Best regards,
The Produits-veto.com team
Thank you for your feedback. As mentioned in our response to another review, we have not received your email communications. We must have encountered issues with email. We apologize for that. We have taken the necessary steps with our technical service. Please feel free to contact us by email at [email protected]. We are committed to providing you with a solution.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
Hello, I am very disappointed with the lack of professionalism in the order preparation, product casserole, absence of the dosing pump for the can and the pod for the powder. I ordered a product for my old horse listed among the doping products and no protective measures for the packaging. Upon opening this cardboard box in my living room, filled with powder, I exposed my 20-month-old son and my international referee partner to a potentially dangerous product. After 1 hour of cleaning, I am simply furious at your lack of professionalism. I expect a replacement bucket with the doser as soon as possible.
Jamal L.
purchased on 31/01/2025
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Answer from Produits-veto.com
Hello Jamal,
Thank you for taking the time to share your experience. We are sincerely sorry for the condition of your order upon receipt. The bucket was indeed protected and packaged, unfortunately, the transport was more than chaotic apparently. As for the pump, we are sorry, it was an oversight on our part. We take your feedback very seriously and will look into what happened to improve our service.
We will also ensure that you receive the replacement bucket with the missing accessory as soon as possible.
We have exchanged on the subject by email.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sincerely sorry for the condition of your order upon receipt. The bucket was indeed protected and packaged, unfortunately, the transport was more than chaotic apparently. As for the pump, we are sorry, it was an oversight on our part. We take your feedback very seriously and will look into what happened to improve our service.
We will also ensure that you receive the replacement bucket with the missing accessory as soon as possible.
We have exchanged on the subject by email.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
The place where I have to pick up my order is only open on Thursday afternoons 🙁
Aurelie P.
purchased on 30/01/2025
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Answer from Produits-veto.com
Hello Aurélie,
Thank you for your feedback. We understand that the pickup hours can be restrictive. Please note that when you select your pickup point, you have the opening hours of the stores. Do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We understand that the pickup hours can be restrictive. Please note that when you select your pickup point, you have the opening hours of the stores. Do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
1
/5
★☆☆☆☆
My package has not arrived yet
Remy S.
purchased on 16/01/2025
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Answer from Produits-veto.com
Hello
We are very sorry that you have not received your parcel. In the future, please do not hesitate to contact us by email for a quicker response.
We have checked the tracking and it seems that the parcel is stuck in customs. Presumably they contacted you on 22/01 because some information was missing.
Please do not hesitate to contact them to resolve the problem and unblock the parcel.
Sincerely
We are very sorry that you have not received your parcel. In the future, please do not hesitate to contact us by email for a quicker response.
We have checked the tracking and it seems that the parcel is stuck in customs. Presumably they contacted you on 22/01 because some information was missing.
Please do not hesitate to contact them to resolve the problem and unblock the parcel.
Sincerely
1
/5
★☆☆☆☆
The order was not complete and has not been refunded.
Didier A.
purchased on 27/12/2024
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Answer from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We have refunded the missing product on 09/01/2025, and we will send you the proof by email. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
Best regards,
The team at Produits-veto.com
Thank you for taking the time to share your experience. We have refunded the missing product on 09/01/2025, and we will send you the proof by email. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
Best regards,
The team at Produits-veto.com
1
/5
★☆☆☆☆
No delivery of packet yet
Melanie H.
purchased on 12/01/2025
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Answer from Produits-veto.com
Thank you for your feedback, Mélanie. We are very sorry for the inconvenience. We have opened a dispute with the carrier to resolve the situation. Please contact us again early next week so that we can find an alternative. We will do our best to ensure that you receive your products quickly. Thank you for your patience.
1
/5
★☆☆☆☆
Package ordered on 5/1/25 still not received on 15/1/25
Christine H.
purchased on 05/01/2025
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Answer from Produits-veto.com
Hello Christine, we are sorry to hear that you have not yet received your package. We are doing everything we can to ensure fast and reliable delivery to our customers. Please feel free to contact us by email at customer service, if you haven't already, for resolution of the issue. Best regards, the Produits-veto.com team.
1
/5
★☆☆☆☆
Hello, I still haven't received the package. My order is dated 3/1 and the last status of the shipment is on the way to the distribution center. Thank you for getting back to me. Best regards, Sonia Aubert Garcia
Sonia A.
purchased on 02/01/2025
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Answer from Produits-veto.com
Hello Sonia, thank you for your feedback. We are sorry for this delay in the delivery of your package. We have opened a dispute with the carrier to ensure it is delivered to you as soon as possible. Thank you for your patience and trust. Have a nice day.
1
/5
★☆☆☆☆
Still haven't received my order and my mare is coughing a lot! I have already sent an email.
Angela S.
purchased on 03/01/2025
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Answer from Produits-veto.com
Hello Angela, we are sorry for the delay in delivering your order and for the inconvenience caused to your mare. We have received your email and opened a dispute with Mondial Relay to provide you with a quick solution. Thank you for your patience and trust. Best regards, The team at Produits-veto.com.
1
/5
★☆☆☆☆
The product arrived broken.
Roche C.
purchased on 27/10/2023
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Answer from Produits-veto.com
Hello, thank you for your feedback. We are sorry to hear that the product you received was broken. We take the quality of our products very seriously and will do everything possible to prevent this from happening in the future. If you would like a refund or an exchange, please do not hesitate to contact us by email and we will find a solution to resolve this issue. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
1
/5
★☆☆☆☆
I cannot give a review as I still have not received my order
Jean Maurice A.
purchased on 17/12/2024
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Answer from Produits-veto.com
Hello Jean Maurice, thank you for sharing your experience with us. We are sorry for the delivery delay during this holiday season. We are doing our best to deliver as quickly as possible. The package was delivered on 03/01/2024 to the selected pickup point. We hope you can use the product correctly from now on. We appreciate your feedback and assure you that we are constantly working to improve our service. Thank you for your trust in Produits-veto.com.
1
/5
★☆☆☆☆
Order still not received for a delivery scheduled for Friday, December 27, service more than average...
Benoît C.
purchased on 21/12/2024
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Answer from Produits-veto.com
Hello Benoît, we are sorry. We understand your frustration and we are doing everything possible to ensure your products are delivered as soon as possible. Your satisfaction is our priority and we hope to have the opportunity to prove it to you in the future. We have sent you an email indicating the availability of your product at the Post Office due to a delivery issue. We thank you for your trust and remain at your disposal for any requests. The team at Produits-veto.com
1
/5
★☆☆☆☆
Did not receive the products.
Matthias H.
purchased on 22/12/2024
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Answer from Produits-veto.com
Hello Matthias, we are sincerely sorry that you did not receive the products you ordered. We do our best to provide quality service and we will take steps to ensure this does not happen again in the future. We have resent the incorrect products and offered you the received products as a commercial gesture. Thank you for your feedback.
1
/5
★☆☆☆☆
So far these are good products thank you
Jean-paul P.
purchased on 10/12/2024
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Answer from Produits-veto.com
Hello Jean-Paul, thank you for taking the time to leave a review on our site. We are delighted to see that you are satisfied with our products so far. We will continue to strive to provide you with quality products to meet your needs. Please do not hesitate to contact us if you have any questions or suggestions to improve your experience on our site.
1
/5
★☆☆☆☆
I didn't receive my order.
Smaranda P.
purchased on 11/12/2024
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Answer from Produits-veto.com
Hello Smaranda, thank you for your review. I am sorry that you did not receive your order. We take all customer feedback very seriously and will do our best to resolve this issue. Please do not hesitate to contact us for any further assistance. Sincerely,
The Produits-veto.com team.
The Produits-veto.com team.
1
/5
★☆☆☆☆
I did not receive the package
Celine L.
purchased on 08/12/2024
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Answer from Produits-veto.com
Hello Céline, thank you for your feedback. We have just sent an email for commercial follow-up. Indeed, the package has been stuck for several days at the Mondial Relay distribution center. We have taken the necessary steps to resolve this issue as quickly as possible by opening a claim with the carrier. Your satisfaction is our priority and we are doing everything we can to ensure our customers receive their orders in the best possible time. Thank you for your patience and trust. The team at Produits-veto.com.
1
/5
★☆☆☆☆
I never received my order
Karima B.
purchased on 26/11/2024
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Answer from Produits-veto.com
Hello Karima,
We are sorry to learn that you have not received your order. Unless we are mistaken, we have resent your order today. Thank you for contacting us directly by email. Thank you for your trust.
Best regards, The team at Produits-veto.com
We are sorry to learn that you have not received your order. Unless we are mistaken, we have resent your order today. Thank you for contacting us directly by email. Thank you for your trust.
Best regards, The team at Produits-veto.com
1
/5
★☆☆☆☆
Delivery time too long... 10 days between the order and the shipment...
Karim T.
purchased on 30/11/2024
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Answer from Produits-veto.com
Hello Karim, thank you for your feedback. We are sorry for the longer delivery time than usual. We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days. We hope to have the opportunity to provide you with a flawless customer experience in the future. Best regards, the team at Produits-veto.com.
1
/5
★☆☆☆☆
Receipt of the package Crushed bottle Poorly packaged
Alain M.
purchased on 04/12/2024
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Answer from Produits-veto.com
Hello Alain, we are sincerely sorry that your package was damaged during delivery. We attach great importance to the quality of our service and our products, and we will immediately take the necessary steps to improve our packaging. We hope this will not prevent you from trusting our site for your future purchases. We thank you for your constructive feedback and are always at your disposal if you have any other comments to send us. The team at Produits-veto.com.
1
/5
★☆☆☆☆
Still hasn't arrived
Goikoetxea J.
purchased on 28/11/2024
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Answer from Produits-veto.com
Hello Goikoetxea, we are sorry that you have not yet received your order. We do our best to ensure fast and efficient delivery to all our customers. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your feedback and will work to improve our delivery service. Thank you for your feedback. We hope you will be satisfied with your product once it arrives.
1
/5
★☆☆☆☆
Order not received to this day???
Sophie R.
purchased on 25/11/2024
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Answer from Produits-veto.com
Hello Sophie, thank you for your feedback. We are sincerely sorry that you have not yet received your order. We do our best to ensure our customers receive their products as quickly as possible. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. Thank you for your trust. The team at Produits-veto.com.
1
/5
★☆☆☆☆
1 item received instead of the 2 ordered and paid for
Emmeline T.
purchased on 31/10/2024
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Answer from Produits-veto.com
Hello Emmeline,
Thank you for your feedback. We apologize for this error. We have sent the missing products back since yesterday. We will do everything to ensure this does not happen again in the future.
Best regards,
The team at Produits-veto.com
Thank you for your feedback. We apologize for this error. We have sent the missing products back since yesterday. We will do everything to ensure this does not happen again in the future.
Best regards,
The team at Produits-veto.com
1
/5
★☆☆☆☆
I ordered vitamin C for animals, nothing was specified on the site and I ended up with a kilo of vitamin C for cows when it was for my guinea pigs... let's just say I have too much and dosing it is going to be complicated
Flavie C.
purchased on 18/10/2024
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Answer from Produits-veto.com
Hello Flavie, we have checked the information on the sheet and the weight corresponds to 1 kg. This mention is also present in the title of the article. We apologize for the confusion. The Vitamin C for guinea pigs is labeled as 'Guinea Pig'. Thank you for your feedback.
1
/5
★☆☆☆☆
Perfect
Claude B.
purchased on 04/08/2024
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Answer from Produits-veto.com
Hello Claude, thank you for taking the time to share your opinion on our site, Produits-veto.com. We are constantly looking for improvements to provide quality service to our customers. Please do not hesitate to contact us for any suggestions or comments so that we can continue to improve. Thank you again for your feedback and have a nice day. The team at Produits-veto.com.
1
/5
★☆☆☆☆
Received only 1 product out of 3. Complaint made. Waiting for the 2 missing products.
Gilbert P.
purchased on 04/10/2024
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Answer from Produits-veto.com
Hello,
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
1
/5
★☆☆☆☆
The bottle tip was broken when I received it, liquid everywhere. bottle half empty, very disappointed.
Christelle C.
purchased on 13/08/2024
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Answer from Produits-veto.com
Hello Christelle, thank you for sharing your experience with our site. We are sorry to learn that the tip of your bottle was broken during delivery. We take your comments into account and will do everything possible to improve the packaging of our products. We try to pack the products as best as possible to reduce the risk of damage during transport. In the future, do not hesitate to contact us in case of a defective product, we will make a standard exchange. We apologize. Thank you for your trust and have a good day.
1
/5
★☆☆☆☆
Did not receive my invoice
Vanessa J.
purchased on 02/09/2024
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Answer from Produits-veto.com
Hello Vanessa, in this case please contact us by phone or email and we will send you your invoice. You can also find it available for download in your customer area. We hope this will not undermine your trust in our site. Have a nice day.
1
/5
★☆☆☆☆
Packaging arrived torn.
Thibaut G.
purchased on 19/09/2024
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Answer from Produits-veto.com
Hello Thibaut, thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your packaging arrived torn. We take this situation very seriously and will do everything we can to prevent this from happening in the future. Thank you again for your valuable feedback, it helps us to constantly improve our service.
1
/5
★☆☆☆☆
I was sent products one month before the expiration date. Not very honest…
Karine C.
purchased on 02/08/2024
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Answer from Produits-veto.com
Hello Karine, thank you for your feedback. We are sincerely sorry for this disappointing experience with our products. Customer satisfaction is our priority and we take your comments very seriously. We will do what is necessary to improve our expiration date verification process. Thank you for alerting us and we hope to regain your trust in the future.
1
/5
★☆☆☆☆
Not serious at all, impossible to reach them by phone. I have been waiting for my order for 10 days. I am really disappointed.
Emilie P.
purchased on 19/07/2024
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Answer from Produits-veto.com
Hello Emilie, thank you for sharing your experience with us. We are sorry that you encountered difficulties in contacting us and receiving your order. We take all our customers' feedback very seriously and we will do everything possible to correct these issues in order to provide you with better service in the future. We hope to have the opportunity to show you our seriousness and regain your trust. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Delivery received incomplete, impossible to reach customer service which does not respond either by phone or email. Received 1 product out of 3 ordered AND PAID. This is not serious. I expect a resolution to this dispute quickly and hope to receive my items VERY QUICKLY.
Anita G.
purchased on 13/07/2024
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Answer from Produits-veto.com
Hello Madam. We are sincerely sorry to read this message. Indeed, we had some difficulties being available yesterday. However, we responded to you yesterday following your email and also this morning. The missing products have been sent for delivery under the same conditions as the first shipment. We are sincerely sorry for this oversight. Best regards
1
/5
★☆☆☆☆
Product sold but not in stock. Delivery times longer than announced.
Giraud
purchased on 25/10/2023
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Answer from Produits-veto.com
Hello Giraud, thank you for your feedback. We are sorry that you encountered problems with our site. We take note of your comment and will do our best to improve our delivery times in order to provide you with a better shopping experience in the future. Thank you for your understanding. The team at Produits-veto.com
1
/5
★☆☆☆☆
Ordered on August 10, my package got lost (thanks to the post!!!). Having paid via PayPal, I requested a refund for my order which I never received and this seller is dragging out the refund just because I filed a complaint via PayPal. Very disappointed especially since he argues that the problem would have been resolved if I hadn't opened a PayPal dispute and now that I have opened it, we have to wait for the end of the procedure, which is totally false because if the seller refunds via PayPal, the dispute is closed immediately.
Bernard D.
purchased on 10/08/2023
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Answer from Produits-veto.com
Hello Mr. DEWEE, We are sincerely sorry to see your dissatisfaction here and by email. However, not all information is reported. Indeed, we offered you a refund or a reshipment as soon as you communicated the problem to us. You opened a dispute, blocking the management of funds at PayPal. We invited you to suspend this dispute in order to either reship your order or refund the funds. Why this request? Because closing the dispute requires the good faith of the buyer and cannot be assimilated by PayPal. Seeing our response you thought that we did not want to resolve this dispute at all, and you forwarded the case to PayPal, blocking the amicable resolution. Having made this choice we decided to follow your will and let PayPal do its job. We systematically offer, even when the problem comes from the carrier, an amicable resolution (refund or reshipment of the order). After verification today, PayPal is supposed to give its response on 29/09/23. We could have resolved this dispute within 48 hours... We renew our regrets regarding your dissatisfaction (justified in view of the non-delivery of the package) however we cannot agree with you on the lack of consideration of your dispute by our services. We wish you better experiences with your future online purchases. Best regards
1
/5
★☆☆☆☆
Received an item not corresponding to the order. Does not call back following a message left on voicemail.
Patricia F.
purchased on 24/08/2023
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Answer from Produits-veto.com
Hello, We are sincerely sorry we did not see this message otherwise we would have obviously contacted you. Please feel free to write to us in parallel at the email address [email protected]. Thank you for getting back to us to resolve this dispute. Best regards