9.6/10
★★★★★
based on 5383 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Delivery time too long... 10 days between the order and the shipment...

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Karim T.
purchased on 30/11/2024
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Answer from Produits-veto.com
Hello Karim, thank you for your feedback. We are sorry for the longer delivery time than usual. We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days. We hope to have the opportunity to provide you with a flawless customer experience in the future. Best regards, the team at Produits-veto.com.
1 /5
★☆☆☆☆

Receipt of the package Crushed bottle Poorly packaged

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Alain M.
purchased on 04/12/2024
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Answer from Produits-veto.com
Hello Alain, we are sincerely sorry that your package was damaged during delivery. We attach great importance to the quality of our service and our products, and we will immediately take the necessary steps to improve our packaging. We hope this will not prevent you from trusting our site for your future purchases. We thank you for your constructive feedback and are always at your disposal if you have any other comments to send us. The team at Produits-veto.com.
1 /5
★☆☆☆☆

Still hasn't arrived

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Goikoetxea J.
purchased on 28/11/2024
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Answer from Produits-veto.com
Hello Goikoetxea, we are sorry that you have not yet received your order. We do our best to ensure fast and efficient delivery to all our customers. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your feedback and will work to improve our delivery service. Thank you for your feedback. We hope you will be satisfied with your product once it arrives.
1 /5
★☆☆☆☆

Order not received to this day???

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Sophie R.
purchased on 25/11/2024
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Answer from Produits-veto.com
Hello Sophie, thank you for your feedback. We are sincerely sorry that you have not yet received your order. We do our best to ensure our customers receive their products as quickly as possible. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. Thank you for your trust. The team at Produits-veto.com.
1 /5
★☆☆☆☆

1 item received instead of the 2 ordered and paid for

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Emmeline T.
purchased on 31/10/2024
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Answer from Produits-veto.com
Hello Emmeline,

Thank you for your feedback. We apologize for this error. We have sent the missing products back since yesterday. We will do everything to ensure this does not happen again in the future.

Best regards,
The team at Produits-veto.com
1 /5
★☆☆☆☆

I ordered vitamin C for animals, nothing was specified on the site and I ended up with a kilo of vitamin C for cows when it was for my guinea pigs... let's just say I have too much and dosing it is going to be complicated

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Flavie C.
purchased on 18/10/2024
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Answer from Produits-veto.com
Hello Flavie, we have checked the information on the sheet and the weight corresponds to 1 kg. This mention is also present in the title of the article. We apologize for the confusion. The Vitamin C for guinea pigs is labeled as 'Guinea Pig'. Thank you for your feedback.
1 /5
★☆☆☆☆

Perfect

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Claude B.
purchased on 04/08/2024
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Answer from Produits-veto.com
Hello Claude, thank you for taking the time to share your opinion on our site, Produits-veto.com. We are constantly looking for improvements to provide quality service to our customers. Please do not hesitate to contact us for any suggestions or comments so that we can continue to improve. Thank you again for your feedback and have a nice day. The team at Produits-veto.com.
1 /5
★☆☆☆☆

Received only 1 product out of 3. Complaint made. Waiting for the 2 missing products.

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Gilbert P.
purchased on 04/10/2024
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Answer from Produits-veto.com
Hello,
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
1 /5
★☆☆☆☆

The bottle tip was broken when I received it, liquid everywhere. bottle half empty, very disappointed.

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Christelle C.
purchased on 13/08/2024
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Answer from Produits-veto.com
Hello Christelle, thank you for sharing your experience with our site. We are sorry to learn that the tip of your bottle was broken during delivery. We take your comments into account and will do everything possible to improve the packaging of our products. We try to pack the products as best as possible to reduce the risk of damage during transport. In the future, do not hesitate to contact us in case of a defective product, we will make a standard exchange. We apologize. Thank you for your trust and have a good day.
1 /5
★☆☆☆☆

Did not receive my invoice

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Vanessa J.
purchased on 02/09/2024
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Answer from Produits-veto.com
Hello Vanessa, in this case please contact us by phone or email and we will send you your invoice. You can also find it available for download in your customer area. We hope this will not undermine your trust in our site. Have a nice day.
1 /5
★☆☆☆☆

Packaging arrived torn.

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Thibaut G.
purchased on 19/09/2024
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Answer from Produits-veto.com
Hello Thibaut, thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your packaging arrived torn. We take this situation very seriously and will do everything we can to prevent this from happening in the future. Thank you again for your valuable feedback, it helps us to constantly improve our service.
1 /5
★☆☆☆☆

I was sent products one month before the expiration date. Not very honest…

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Karine C.
purchased on 02/08/2024
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Answer from Produits-veto.com
Hello Karine, thank you for your feedback. We are sincerely sorry for this disappointing experience with our products. Customer satisfaction is our priority and we take your comments very seriously. We will do what is necessary to improve our expiration date verification process. Thank you for alerting us and we hope to regain your trust in the future.
1 /5
★☆☆☆☆

Not serious at all, impossible to reach them by phone. I have been waiting for my order for 10 days. I am really disappointed.

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Emilie P.
purchased on 19/07/2024
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Answer from Produits-veto.com
Hello Emilie, thank you for sharing your experience with us. We are sorry that you encountered difficulties in contacting us and receiving your order. We take all our customers' feedback very seriously and we will do everything possible to correct these issues in order to provide you with better service in the future. We hope to have the opportunity to show you our seriousness and regain your trust. Thank you for your patience and understanding.
1 /5
★☆☆☆☆

Delivery received incomplete, impossible to reach customer service which does not respond either by phone or email. Received 1 product out of 3 ordered AND PAID. This is not serious. I expect a resolution to this dispute quickly and hope to receive my items VERY QUICKLY.

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Anita G.
purchased on 13/07/2024
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Answer from Produits-veto.com
Hello Madam. We are sincerely sorry to read this message. Indeed, we had some difficulties being available yesterday. However, we responded to you yesterday following your email and also this morning. The missing products have been sent for delivery under the same conditions as the first shipment. We are sincerely sorry for this oversight. Best regards
1 /5
★☆☆☆☆

Product sold but not in stock. Delivery times longer than announced.

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Giraud
purchased on 25/10/2023
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Answer from Produits-veto.com
Hello Giraud, thank you for your feedback. We are sorry that you encountered problems with our site. We take note of your comment and will do our best to improve our delivery times in order to provide you with a better shopping experience in the future. Thank you for your understanding. The team at Produits-veto.com
1 /5
★☆☆☆☆

Ordered on August 10, my package got lost (thanks to the post!!!). Having paid via PayPal, I requested a refund for my order which I never received and this seller is dragging out the refund just because I filed a complaint via PayPal. Very disappointed especially since he argues that the problem would have been resolved if I hadn't opened a PayPal dispute and now that I have opened it, we have to wait for the end of the procedure, which is totally false because if the seller refunds via PayPal, the dispute is closed immediately.

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Bernard D.
purchased on 10/08/2023
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Answer from Produits-veto.com
Hello Mr. DEWEE, We are sincerely sorry to see your dissatisfaction here and by email. However, not all information is reported. Indeed, we offered you a refund or a reshipment as soon as you communicated the problem to us. You opened a dispute, blocking the management of funds at PayPal. We invited you to suspend this dispute in order to either reship your order or refund the funds. Why this request? Because closing the dispute requires the good faith of the buyer and cannot be assimilated by PayPal. Seeing our response you thought that we did not want to resolve this dispute at all, and you forwarded the case to PayPal, blocking the amicable resolution. Having made this choice we decided to follow your will and let PayPal do its job. We systematically offer, even when the problem comes from the carrier, an amicable resolution (refund or reshipment of the order). After verification today, PayPal is supposed to give its response on 29/09/23. We could have resolved this dispute within 48 hours... We renew our regrets regarding your dissatisfaction (justified in view of the non-delivery of the package) however we cannot agree with you on the lack of consideration of your dispute by our services. We wish you better experiences with your future online purchases. Best regards
1 /5
★☆☆☆☆

Received an item not corresponding to the order. Does not call back following a message left on voicemail.

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Patricia F.
purchased on 24/08/2023
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Answer from Produits-veto.com
Hello, We are sincerely sorry we did not see this message otherwise we would have obviously contacted you. Please feel free to write to us in parallel at the email address [email protected]. Thank you for getting back to us to resolve this dispute. Best regards
1 /5
★☆☆☆☆

I never received my package (VITAVIL AMINE).

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Jo V.
purchased on 24/05/2023
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Answer from Produits-veto.com
Hello, We are sorry to see your review especially since we have not had contact on this subject. According to the information available on DPD, the package was delivered on the 26th at 1:46 PM to the address you provided. If this is not the case, we sincerely apologize and invite you to contact DPD who provides proof of delivery. Best regards.
1 /5
★☆☆☆☆

Poor commercial quality: product that oxidizes upon opening but refusal to take back unopened boxes, refusal to apply legal retraction and redirects to the producer. Fortunately, the consumer service of Hills is top-notch.

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Beth V.
purchased on 20/04/2023
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1 /5
★☆☆☆☆

Second time my order is delivered to another point which makes it difficult for me to retrieve it...

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Jg
purchased on 23/03/2023
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1 /5
★☆☆☆☆

No review.. my little cat unfortunately passed away before.. But it's good that these products exist. I didn't hesitate to use homeopathy for many other things: coryza, anxiety, pain, digestive issues..

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Sandrine T.
purchased on 26/10/2022
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1 /5
★☆☆☆☆

The received order is incomplete. Place des vetos refuses to send or refund the product that would be out of stock. Beware of false commercial offers on their site. Lamentable customer service, inability to recover your money.

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Ducournau
purchased on 01/08/2022
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Answer from Produits-veto.com
Hello, I think there must have been a mistake. We systematically refund an unfulfilled or partial order. We may have manufacturer shortages that we learn about late, but in any case, we refund if the problem is our fault. Moreover, I see that you mention Place des vetos, whereas we are Produits-veto.com, was there not a mistake? I invite you to contact customer service by email at [email protected] to resolve this dispute. Best regards
1 /5
★☆☆☆☆

Order placed on 28/08. Products marked as available. Delivery on 22/09. Evasive response from customer service to my first inquiry email. No response to the next one.

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Ingrid C.
purchased on 22/09/2021
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1 /5
★☆☆☆☆

Order placed for a flea treatment for small dogs, tablet sent for cats but invoice for small dog tablet.

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Fabrice P.
purchased on 09/08/2021
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1 /5
★☆☆☆☆

Order of 6 tablets of a dewormer for my dog, paid for 6 and received 4 tablets, called customer service on Monday to report the error, they told me no problem, we will send you 2 more, I specified that I am going on vacation Friday and that I can give them the address of my vacation home, but they assured me that I would receive my tablets well before, and well I am very disappointed no package with the tablets and no way to know if they will be in my mailbox during 3 weeks of vacation. Very disappointed!!!

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Niluyo
purchased on 05/07/2021
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1 /5
★☆☆☆☆

I received the wrong product I am still waiting for the return of the ordered product it has been 4 days .........

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Cyril R.
purchased on 10/04/2021
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1 /5
★☆☆☆☆

Unfortunately, I never received the package, it will be difficult for me to evaluate it

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Valérie F.
purchased on 11/01/2021
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Answer from Produits-veto.com
Hello, According to the Colissimo tracking, your package was delivered to your mailbox on 30/12/20. Please feel free to contact us by email or phone so that we can resolve the situation. Best regards, The Produits-Veto Team
1 /5
★☆☆☆☆

I request delivery to a pickup point to avoid queuing at the post office (during the COVID pandemic, this seems reasonable). This delivery is confirmed at payment on their site and ... surprise, I have to pick up the package at the post office. I report the problem to customer service, their response left me speechless: "Thank you for checking your order summary next time." Bravo, especially never questioning oneself, the key to success.....

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Arthur D.
purchased on 09/12/2020
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Answer from Produits-veto.com
Hello, We indeed replied to you to check your order summary after providing you with proof via your invoice and our back office that you had indeed chosen pickup at the Post relay. Thank you for being courteous in your future email exchanges. Best regards, The Produits-veto Team
1 /5
★☆☆☆☆

Package deposit due to absence in a pickup store that closes for 15 days

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Vincent G.
purchased on 01/10/2020
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1 /5
★☆☆☆☆

Terrible customer service, no response after 3 emails, delivery delay, order canceled and purchased elsewhere

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Ian W.
purchased on 15/09/2020
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1 /5
★☆☆☆☆

I ordered Epileptyl, I confirmed my order only to see it canceled due to stock shortage on the product. I had ordered other products to qualify for free shipping but in the end, the items I came to this site for were ordered elsewhere...

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Beatrice L.
purchased on 10/02/2020
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