English
★★★★★
based on 5984 reviews published
Latest negative customer reviews
I never received my package (VITAVIL AMINE).
Poor commercial quality: product that oxidizes upon opening but refusal to take back unopened boxes, refusal to apply legal retraction and redirects to the producer. Fortunately, the consumer service of Hills is top-notch.
Second time my order is delivered to another point which makes it difficult for me to retrieve it...
No review.. my little cat unfortunately passed away before.. But it's good that these products exist. I didn't hesitate to use homeopathy for many other things: coryza, anxiety, pain, digestive issues..
The received order is incomplete. Place des vetos refuses to send or refund the product that would be out of stock. Beware of false commercial offers on their site. Lamentable customer service, inability to recover your money.
Order placed on 28/08. Products marked as available. Delivery on 22/09. Evasive response from customer service to my first inquiry email. No response to the next one.
Order placed for a flea treatment for small dogs, tablet sent for cats but invoice for small dog tablet.
Order of 6 tablets of a dewormer for my dog, paid for 6 and received 4 tablets, called customer service on Monday to report the error, they told me no problem, we will send you 2 more, I specified that I am going on vacation Friday and that I can give them the address of my vacation home, but they assured me that I would receive my tablets well before, and well I am very disappointed no package with the tablets and no way to know if they will be in my mailbox during 3 weeks of vacation. Very disappointed!!!
I received the wrong product I am still waiting for the return of the ordered product it has been 4 days .........
Unfortunately, I never received the package, it will be difficult for me to evaluate it
I request delivery to a pickup point to avoid queuing at the post office (during the COVID pandemic, this seems reasonable). This delivery is confirmed at payment on their site and ... surprise, I have to pick up the package at the post office. I report the problem to customer service, their response left me speechless: "Thank you for checking your order summary next time." Bravo, especially never questioning oneself, the key to success.....
Package deposit due to absence in a pickup store that closes for 15 days
Terrible customer service, no response after 3 emails, delivery delay, order canceled and purchased elsewhere
I ordered Epileptyl, I confirmed my order only to see it canceled due to stock shortage on the product. I had ordered other products to qualify for free shipping but in the end, the items I came to this site for were ordered elsewhere...