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V
Rating: 2 out of 5
Sneaker head in size 43 that fits smaller than usual!
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1 and 2 stars
Reset filtersS
Rating: 1 out of 5
Disaster! Catastrophic return process unsuitable for people selling clothing and shoes with variable sizes. First and last experience
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P
Rating: 2 out of 5
The product received is not the product ordered.
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H
Rating: 1 out of 5
Absolute cheek the return fees Not recommended
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M
Rating: 1 out of 5
First and last time I buy on this site which does not offer a proper return or exchange method in 2026.
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J
Rating: 1 out of 5
Return of package at the customer's expense
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R
Rating: 2 out of 5
Order placed without difficulty, products at a reasonable price, but one product seems disappointing, the Adidas Match 25 pickleball paddle which already shows visible impacts after 3 hours of play. I do not recommend this product even for beginner players. Thank you
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R
Rating: 1 out of 5
The received items were not in their original boxes. Doubt about the origin!!!
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G
Rating: 1 out of 5
Returns must be shipped to France at the buyer's expense and without any agreement with couriers, resulting in me having to spend 30 euros to return a pair of incorrectly sized shoes. It is intolerable that this company does e-commerce throughout Europe without providing free returns or at least an agreement with an economical courier.
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K
Rating: 2 out of 5
Delivery too long, poor communication.
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J
Rating: 1 out of 5
They haven't sent me anything
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A
Rating: 2 out of 5
I am not satisfied with the return policy that costs me 30 euros for shipping from where I live... for a pair of shoes purchased for 90, it's not worth it, and I kept the shoes slightly big.
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C
Rating: 2 out of 5
Damaged product!!!
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P
Rating: 2 out of 5
I had to claim my order after at least eight days, so it didn't arrive on time for the person I was going to gift it to
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R
Rating: 1 out of 5
It is not normal to pay shipping fees for returns.
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F
Rating: 1 out of 5
Tennis strings cut roughly is not very professional
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E
Rating: 2 out of 5
package shipped and arrived late
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J
Rating: 1 out of 5
To this day I still have not received my package from the company dpd despite several calls each time I am stuck at home even today I am promised a delivery to a relay point at the little shoemaker I no longer really believe it Order number GIJQJMOBO Package number 10304000910887 My phone 0645621635 Mr Sauvaigo J Jacques 160 Ave de la lanterne entrance b 06200 Thank you if you can help me Best regards
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A
Rating: 1 out of 5
The ordered item does not do the job, does not maintain the pressure of 28psi for 3 Padel balls and after an hour it drops to 0psi, very disappointed...
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E
Rating: 2 out of 5
A lot of waiting for the shipment. I had already ordered, and I had the same issue
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P
Rating: 2 out of 5
Product and price okay but delivery very very long! About 15 days!
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T
Rating: 1 out of 5
Connection problem on the site to make the return
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F
Rating: 1 out of 5
Scandalous delays. Proactivity for information or solutions close to zero.
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C
Rating: 1 out of 5
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
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R
Rating: 1 out of 5
Delivery time of 10 days is way too long for competitive use
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L
Rating: 1 out of 5
The shorts received did not match the description, I returned them and I am waiting for the refund
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C
Rating: 1 out of 5
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
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E
Rating: 1 out of 5
Delivery time too long
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J
Rating: 1 out of 5
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
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A
Rating: 1 out of 5
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
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M
Rating: 1 out of 5
Did not arrive on time
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C
Rating: 1 out of 5
This racket was a gift and is still delayed, it hasn't arrived yet
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Y
Rating: 1 out of 5
Package received
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S
Rating: 1 out of 5
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
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G
Rating: 1 out of 5
The side of the box is torn open, not really happy with this first experience, not sure about recommending
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K
Rating: 1 out of 5
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
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M
Rating: 2 out of 5
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
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A
Rating: 2 out of 5
Unfortunately, the bat already had 4-5 dents.
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L
Rating: 2 out of 5
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
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V
Rating: 1 out of 5
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
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