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E
Rating: 2 out of 5
A lot of waiting for the shipment. I had already ordered, and I had the same issue
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 1 and 2 stars
Reset filtersP
Rating: 2 out of 5
Product and price okay but delivery very very long! About 15 days!
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T
Rating: 1 out of 5
Connection problem on the site to make the return
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F
Rating: 1 out of 5
Scandalous delays. Proactivity for information or solutions close to zero.
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C
Rating: 1 out of 5
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
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R
Rating: 1 out of 5
Delivery time of 10 days is way too long for competitive use
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L
Rating: 1 out of 5
The shorts received did not match the description, I returned them and I am waiting for the refund
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C
Rating: 1 out of 5
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
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E
Rating: 1 out of 5
Delivery time too long
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J
Rating: 1 out of 5
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
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A
Rating: 1 out of 5
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
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M
Rating: 1 out of 5
Did not arrive on time
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C
Rating: 1 out of 5
This racket was a gift and is still delayed, it hasn't arrived yet
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Y
Rating: 1 out of 5
Package received
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S
Rating: 1 out of 5
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
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G
Rating: 1 out of 5
The side of the box is torn open, not really happy with this first experience, not sure about recommending
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K
Rating: 1 out of 5
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
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M
Rating: 2 out of 5
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
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A
Rating: 2 out of 5
Unfortunately, the bat already had 4-5 dents.
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L
Rating: 2 out of 5
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
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V
Rating: 1 out of 5
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
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R
Rating: 1 out of 5
I wanted to cancel part of the shipment and it was not possible
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J
Rating: 1 out of 5
Very expensive. High prices
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P
Rating: 1 out of 5
The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously
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V
Rating: 1 out of 5
Possible return but at your expense We avoid recommending if the sizes do not fit
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T
Rating: 1 out of 5
No order confirmation received for the order. Waited 10 days for the goods. Poor service
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J
Rating: 1 out of 5
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
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A
Rating: 1 out of 5
I have not received my order and no one has responded after sending several emails.
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R
Rating: 1 out of 5
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
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P
Rating: 1 out of 5
I have not received the product I purchased and I have no solution regarding this.
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C
Rating: 1 out of 5
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
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J
Rating: 2 out of 5
1 month delay between order and delivery is too long
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D
Rating: 1 out of 5
Never again
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E
Rating: 1 out of 5
Short missing
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L
Rating: 1 out of 5
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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M
Rating: 1 out of 5
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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S
Rating: 1 out of 5
Poor return handling. This was our last purchase at protennis.fr.
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M
Rating: 2 out of 5
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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O
Rating: 1 out of 5
After-sales service is terrible and the email exchange was catastrophic
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G
Rating: 1 out of 5
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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