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A
Rating: 2 out of 5
My order arrived with a considerable delay
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 1 and 2 stars
Reset filtersL
Rating: 1 out of 5
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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E
Rating: 1 out of 5
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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N
Rating: 1 out of 5
Can we return the racket and get a refund?
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X
Rating: 2 out of 5
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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A
Rating: 1 out of 5
order too long
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J
Rating: 1 out of 5
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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J
Rating: 2 out of 5
Order shipped but wrong item. Long delivery time
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T
Rating: 2 out of 5
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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L
Rating: 1 out of 5
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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P
Rating: 1 out of 5
No product to judge the quality of the product and the company.
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M
Rating: 2 out of 5
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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J
Rating: 2 out of 5
Meh
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P
Rating: 1 out of 5
The size of one of the pairs is too small. No option for free return. That's a shame!
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Y
Rating: 1 out of 5
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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K
Rating: 1 out of 5
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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S
Rating: 1 out of 5
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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V
Rating: 1 out of 5
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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J
Rating: 1 out of 5
I still haven't received my purchase
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M
Rating: 1 out of 5
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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S
Rating: 2 out of 5
Frayed laces after 2 days
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M
Rating: 1 out of 5
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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P
Rating: 1 out of 5
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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F
Rating: 2 out of 5
Package arrived without notice and very late
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M
Rating: 1 out of 5
Package has still not arrived and not delivered
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N
Rating: 2 out of 5
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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A
Rating: 1 out of 5
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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J
Rating: 1 out of 5
More than 10 days late
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H
Rating: 1 out of 5
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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H
Rating: 2 out of 5
Shoes ordered in size 45 received size 42.5
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D
Rating: 1 out of 5
I did not receive my Ares order despite several follow-ups.
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G
Rating: 1 out of 5
I was hoping for a return voucher because the size is too small...
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J
Rating: 1 out of 5
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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D
Rating: 1 out of 5
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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V
Rating: 2 out of 5
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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M
Rating: 1 out of 5
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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P
Rating: 2 out of 5
Very long shipping time
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F
Rating: 2 out of 5
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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M
Rating: 1 out of 5
Paid return
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S
Rating: 1 out of 5
No return shipping!!!! It goes to France. Once and not again!
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