Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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Pascal P.
Rating: 1 out of 5
following a purchase from 03/07/2025
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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Frederic F.
Rating: 2 out of 5
following a purchase from 11/07/2025
Package arrived without notice and very late
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Muayad A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Package has still not arrived and not delivered
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Nathan R.
Rating: 2 out of 5
following a purchase from 09/07/2025
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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Annie C.
Rating: 1 out of 5
following a purchase from 07/07/2025
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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Jonathan K.
Rating: 1 out of 5
following a purchase from 28/06/2025
More than 10 days late
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Hélène T.
Rating: 1 out of 5
following a purchase from 06/07/2025
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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Hervé M.
Rating: 2 out of 5
following a purchase from 02/07/2025
Shoes ordered in size 45 received size 42.5
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Delaporte J.
Rating: 1 out of 5
following a purchase from 23/06/2025
I did not receive my Ares order despite several follow-ups.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 28/06/2025
I was hoping for a return voucher because the size is too small...
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Jeremy L.
Rating: 1 out of 5
following a purchase from 26/06/2025
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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Diego F.
Rating: 1 out of 5
following a purchase from 20/06/2025
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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Valentin B.
Rating: 2 out of 5
following a purchase from 19/06/2025
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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Michele C.
Rating: 1 out of 5
following a purchase from 16/06/2025
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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Petra H.
Rating: 2 out of 5
following a purchase from 16/06/2025
Very long shipping time
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Frederic G.
Rating: 2 out of 5
following a purchase from 10/06/2025
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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Marc J.
Rating: 1 out of 5
following a purchase from 09/06/2025
Paid return
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Stefanie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
No return shipping!!!! It goes to France. Once and not again!
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Luigi C.
Rating: 2 out of 5
following a purchase from 06/06/2025
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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Valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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Alessia T.
Rating: 2 out of 5
following a purchase from 31/05/2025
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
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Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
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Giulia M.
Rating: 2 out of 5
following a purchase from 20/05/2025
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
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Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
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Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Response from Protennis
Hello,
We are sincerely sorry to hear the news that the bag you received has scratches.
We provided you with a response on 23/05 by email.
Awaiting your reply,
The ProTennis team
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Bruno F.
Rating: 2 out of 5
following a purchase from 04/05/2025
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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Reda L.
Rating: 1 out of 5
following a purchase from 06/05/2025
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
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Claude B.
Rating: 1 out of 5
following a purchase from 23/04/2025
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
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Jean-Christophe Q.
Rating: 1 out of 5
following a purchase from 20/04/2025
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
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Stephane M.
Rating: 1 out of 5
following a purchase from 22/04/2025
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
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Vincent C.
Rating: 1 out of 5
following a purchase from 18/04/2025
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
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Charaf M.
Rating: 1 out of 5
following a purchase from 17/04/2025
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
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Antonine D.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order placed on April 8 but shipped on April 16. Too late! What a shame
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Christine C.
Rating: 2 out of 5
following a purchase from 04/04/2025
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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