The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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Alessia T.
Rating: 2 out of 5
following a purchase from 31/05/2025
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
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Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
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Giulia M.
Rating: 2 out of 5
following a purchase from 20/05/2025
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
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Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
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Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Response from Protennis
Hello,
We are sincerely sorry to hear the news that the bag you received has scratches.
We provided you with a response on 23/05 by email.
Awaiting your reply,
The ProTennis team
B
Bruno F.
Rating: 2 out of 5
following a purchase from 04/05/2025
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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Reda L.
Rating: 1 out of 5
following a purchase from 06/05/2025
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
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Claude B.
Rating: 1 out of 5
following a purchase from 23/04/2025
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
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Jean-Christophe Q.
Rating: 1 out of 5
following a purchase from 20/04/2025
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
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Stephane M.
Rating: 1 out of 5
following a purchase from 22/04/2025
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
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Vincent C.
Rating: 1 out of 5
following a purchase from 18/04/2025
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
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Charaf M.
Rating: 1 out of 5
following a purchase from 17/04/2025
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
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Antonine D.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order placed on April 8 but shipped on April 16. Too late! What a shame
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Christine C.
Rating: 2 out of 5
following a purchase from 04/04/2025
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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Dorota S.
Rating: 1 out of 5
following a purchase from 07/04/2025
wrong item
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Pascal F.
Rating: 1 out of 5
following a purchase from 29/03/2025
Product conforms but problem with delivery address at the order
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Raymond R.
Rating: 1 out of 5
following a purchase from 17/03/2025
Too much delay, no invoice for customs, so the package is blocked. Thank you.
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Alpha D.
Rating: 1 out of 5
following a purchase from 21/03/2025
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
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Richard K.
Rating: 2 out of 5
following a purchase from 22/03/2025
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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Nadège L.
Rating: 1 out of 5
following a purchase from 19/02/2025
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
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Stephanie F.
Rating: 1 out of 5
following a purchase from 08/03/2025
I have not received my order
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Response from Protennis
Hello Stéphanie,
Thank you for taking the time to share your feedback.
However, we note that your package was indeed received on March 17.
If you have any issues, please do not hesitate to get back to us.
Best regards,
The Protennis Team
M
Manuel D.
Rating: 2 out of 5
following a purchase from 26/02/2025
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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Moreno S.
Rating: 1 out of 5
following a purchase from 17/02/2025
Package shipped after almost two weeks from the order
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Cedric V.
Rating: 1 out of 5
following a purchase from 20/02/2025
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
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Response from Protennis
Hello Cedric,
Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.
Best regards,
The Protennis Team
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Chantal C.
Rating: 1 out of 5
following a purchase from 01/03/2025
Perfect
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Hugues I.
Rating: 1 out of 5
following a purchase from 22/02/2025
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
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Response from Protennis
Hello Hugues,
Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.
Best regards,
The Protennis team
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andrea P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
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Francesco F.
Rating: 1 out of 5
following a purchase from 11/02/2025
Entrust your shipments to an unreliable carrier.
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Ana Paula B.
Rating: 2 out of 5
following a purchase from 01/02/2025
It has taken a long time to arrive.
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sebastien A.
Rating: 1 out of 5
following a purchase from 16/01/2025
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
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Response from Protennis
Hello Sébastien,
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Anne C.
Rating: 1 out of 5
following a purchase from 18/01/2025
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
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Response from Protennis
Hello Anne,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.
Best regards,
The Protennis team
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Dorothée Q.
Rating: 1 out of 5
following a purchase from 19/01/2025
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
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Response from Protennis
Hello Doroth e9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.
Best regards,
The Protennis team
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François xavier G.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order not received due to stock error. No order tracking
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Response from Protennis
Hello François-Xavier,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.
Best regards,
The Protennis team
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