Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1 and 2 stars

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J
Jonathan B.
Rating: 1 out of 5
following a purchase from 26/11/2023
A real pain to get the parcel, relay point not respected, shameful.
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Response from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
J
Julie L.
Rating: 2 out of 5
following a purchase from 28/11/2023
A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.
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Response from Protennis
Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.
V
Vang-Tchong L.
Rating: 2 out of 5
following a purchase from 25/11/2023
The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!
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Response from Protennis
Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.
A
ALEXANDRE M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Delivery in more than a week and no information before contacting the seller.
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Response from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
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Marc M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Still haven't received the parcel. Catastrophic experience
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Response from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
M
manuel C.
Rating: 1 out of 5
following a purchase from 16/11/2023
no parcel received
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Response from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
R
ROMUALD A.
Rating: 1 out of 5
following a purchase from 13/11/2023
Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.
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Response from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.
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Jean-Sébastien B.
Rating: 2 out of 5
following a purchase from 13/11/2023
The description stated that there was room for 2 snowshoes in the bag, but I can only fit one snowshoe in the sheath supplied...
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Response from Protennis
Hello, product information is provided directly by the Babolat brand. We are sorry to hear that the product did not meet your requirements, we will pass on the information to the brand. Sincerely, The ProTennis team
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Stephane P.
Rating: 1 out of 5
following a purchase from 13/11/2023
Poor quality shoes... very disappointed
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Response from Protennis
Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.
J
Jino B.
Rating: 1 out of 5
following a purchase from 08/11/2023
Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.
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Response from Protennis
Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team
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