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P
Rating: 3 out of 5
Very long delivery (9 days) but in accordance with what was requested
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
They refer to working with GLS, I provided a verified address and I had problems picking up the merchandise as they told me they do not work with GLS when it appears on the Protennis website. Little information from the moment the order is placed until I can pick it up. They do not provide good information about where the order is until you can almost pick it up. It takes several days to prepare the merchandise for shipping and they do not provide good information about where the order is with the tracking number.
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A
Rating: 3 out of 5
I am very happy with my purchase but I paid to have it delivered to my home, and obviously the courier did not bother to come, and left everything at a relay.
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J
Rating: 2 out of 5
1 month delay between order and delivery is too long
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S
Rating: 3 out of 5
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
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G
Rating: 3 out of 5
The pair of shoes has already torn after a week of use.
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M
Rating: 2 out of 5
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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A
Rating: 2 out of 5
My order arrived with a considerable delay
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X
Rating: 2 out of 5
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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R
Rating: 3 out of 5
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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J
Rating: 2 out of 5
Order shipped but wrong item. Long delivery time
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T
Rating: 2 out of 5
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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S
Rating: 3 out of 5
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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M
Rating: 3 out of 5
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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A
Rating: 3 out of 5
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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M
Rating: 2 out of 5
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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J
Rating: 2 out of 5
Meh
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É
Rating: 3 out of 5
Delivery deadline not respected without notifying the customer, it's a shame.
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D
Rating: 3 out of 5
Processing and delivery were good. However, the customer must bear the return shipping costs.
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N
Rating: 3 out of 5
Hello, bag too small for 2 rackets: a bit disappointed!!!
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S
Rating: 2 out of 5
Frayed laces after 2 days
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B
Rating: 3 out of 5
Out of stock, I am still waiting for the refund
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F
Rating: 2 out of 5
Package arrived without notice and very late
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N
Rating: 2 out of 5
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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H
Rating: 2 out of 5
Shoes ordered in size 45 received size 42.5
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V
Rating: 2 out of 5
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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P
Rating: 2 out of 5
Very long shipping time
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F
Rating: 2 out of 5
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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P
Rating: 3 out of 5
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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L
Rating: 2 out of 5
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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A
Rating: 2 out of 5
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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B
Rating: 3 out of 5
Very happy. Tennis shoes are great.
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G
Rating: 2 out of 5
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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C
Rating: 3 out of 5
Delivery service not up to the site
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O
Rating: 3 out of 5
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
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B
Rating: 2 out of 5
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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O
Rating: 3 out of 5
Discount on racket OK, stringing not satisfactory
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D
Rating: 3 out of 5
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
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C
Rating: 2 out of 5
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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P
Rating: 3 out of 5
UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!
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