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R
Rating: 2 out of 5
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
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M
Rating: 2 out of 5
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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C
Rating: 3 out of 5
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
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N
Rating: 3 out of 5
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
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G
Rating: 3 out of 5
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
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J
Rating: 3 out of 5
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
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G
Rating: 3 out of 5
The delay was longer than expected, but the order arrived, which is the main thing.
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S
Rating: 3 out of 5
An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!
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A
Rating: 2 out of 5
It has taken a long time to arrive.
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F
Rating: 3 out of 5
Negative UPS delivery times and modes.
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G
Rating: 3 out of 5
Very serious company,super fast shipping products as described
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A
Rating: 2 out of 5
The product I bought wasn't as the one advertised on the website
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C
Rating: 2 out of 5
Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive
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S
Rating: 3 out of 5
Delivery took too long and was delayed several times.
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M
Rating: 3 out of 5
the delivery took a week and the driver did not deliver to your home but to a relay point
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C
Rating: 3 out of 5
Satisfied for the price but very disappointed that the stock shown was not real.
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V
Rating: 2 out of 5
Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery
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J
Rating: 3 out of 5
Order, delivery, in all respects compliant.
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L
Rating: 2 out of 5
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
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L
Rating: 3 out of 5
Poor return procedure
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M
Rating: 3 out of 5
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
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V
Rating: 2 out of 5
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
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J
Rating: 2 out of 5
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
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Response from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
J
Rating: 2 out of 5
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
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J
Rating: 3 out of 5
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
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Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
P
Rating: 2 out of 5
UPS needed too much time
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Response from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
G
Rating: 3 out of 5
Everything ok. Slow shipping
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G
Rating: 2 out of 5
hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
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Response from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
Sincerely, Loulia from the Protennis team.
H
Rating: 3 out of 5
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
The ProTennis team.
F
Rating: 2 out of 5
Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.
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Response from Protennis
Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team
P
Rating: 3 out of 5
Everything ok!!! Recommended
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M
Rating: 3 out of 5
Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!
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Response from Protennis
Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.
P
Rating: 3 out of 5
A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.
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Response from Protennis
Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
P
Rating: 3 out of 5
Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.
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Response from Protennis
Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team
I
Rating: 2 out of 5
Not delivered to the right place
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Response from Protennis
Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team
Yours faithfully
The ProTennis team
A
Rating: 3 out of 5
El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.
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Response from Protennis
Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team
J
Rating: 2 out of 5
A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.
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Response from Protennis
Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.
V
Rating: 2 out of 5
The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!
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Response from Protennis
Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.
M
Rating: 3 out of 5
Return policy unfortunately very difficult.
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Response from Protennis
Hello, we are sorry that you find our return policy difficult. You can find all the information you need on our frequently asked questions page. We wish you an excellent day and hope to see you soon on our site. Best regards, the ProTennis team