Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2 and 4 stars

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D
Dominique L.
Rating: 4 out of 5
following a purchase from 06/09/2025
Good
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Julie P.
Rating: 2 out of 5
following a purchase from 27/08/2025
Order shipped but wrong item. Long delivery time
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Thierry A.
Rating: 2 out of 5
following a purchase from 23/08/2025
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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Patrick B.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good
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Georges H.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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Pascal C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery on the scheduled date
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Martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Isacco L.
Rating: 4 out of 5
following a purchase from 23/07/2025
All good
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Sébastien T.
Rating: 2 out of 5
following a purchase from 13/07/2025
Frayed laces after 2 days
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Stéphane F.
Rating: 4 out of 5
following a purchase from 12/07/2025
Too bad I didn't receive the first email to notify me of the arrival of the package
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Eric M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good price. Too bad the delivery is disappointing since I was delivered to a locker other than the one I had chosen.
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Frederic F.
Rating: 2 out of 5
following a purchase from 11/07/2025
Package arrived without notice and very late
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Nathan R.
Rating: 2 out of 5
following a purchase from 09/07/2025
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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Laurent B.
Rating: 4 out of 5
following a purchase from 27/06/2025
Everything is ok but confusion with the carrier GLS
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Hervé M.
Rating: 2 out of 5
following a purchase from 02/07/2025
Shoes ordered in size 45 received size 42.5
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Fabio S.
Rating: 4 out of 5
following a purchase from 27/06/2025
If it could improve the information on the status of the shipment and the delivery time
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Cedric B.
Rating: 4 out of 5
following a purchase from 25/06/2025
Perfect
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Valentin B.
Rating: 2 out of 5
following a purchase from 19/06/2025
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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Petra H.
Rating: 2 out of 5
following a purchase from 16/06/2025
Very long shipping time
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Daniel S.
Rating: 4 out of 5
following a purchase from 13/06/2025
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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Frederic G.
Rating: 2 out of 5
following a purchase from 10/06/2025
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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Luigi C.
Rating: 2 out of 5
following a purchase from 06/06/2025
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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Bruno G.
Rating: 4 out of 5
following a purchase from 29/05/2025
A small delay regarding the shipment was all good
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Alessia T.
Rating: 2 out of 5
following a purchase from 31/05/2025
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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Paolo T.
Rating: 4 out of 5
following a purchase from 30/05/2025
Product compliant
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Christelle G.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very good shoes
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Iván V.
Rating: 4 out of 5
following a purchase from 21/05/2025
He arrived 2 days late
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Giulia M.
Rating: 2 out of 5
following a purchase from 20/05/2025
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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Francesco R.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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Simona B.
Rating: 4 out of 5
following a purchase from 13/05/2025
.
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Jean E.
Rating: 4 out of 5
following a purchase from 10/05/2025
Everything went perfectly
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Bruno F.
Rating: 2 out of 5
following a purchase from 04/05/2025
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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Frederic F.
Rating: 4 out of 5
following a purchase from 03/05/2025
Good
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Pierre-Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Very good, fast delivery in good condition
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Boris C.
Rating: 4 out of 5
following a purchase from 04/05/2025
Good products, fast delivery
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Romuald G.
Rating: 4 out of 5
following a purchase from 08/03/2025
A problem with my order because sneakers were unavailable... but after very good advice, here I am with a new pair that is great... I don't regret listening to their advice... The score of 4 comes from the time it took to get my new shoes (3 weeks), it's a shame but I will continue with them because their prices are highly competitive and especially they are very good advisors and very pleasant on the phone
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Christine C.
Rating: 2 out of 5
following a purchase from 04/04/2025
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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David D.
Rating: 4 out of 5
following a purchase from 27/03/2025
Great
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Richard K.
Rating: 2 out of 5
following a purchase from 22/03/2025
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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