Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2 and 4 stars

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Yan D.
Rating: 4 out of 5
following a purchase from 06/03/2025
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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Manuel D.
Rating: 2 out of 5
following a purchase from 26/02/2025
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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Patrice B.
Rating: 4 out of 5
following a purchase from 08/02/2025
The item matches the description, except for the color (red) which is much less vibrant than in the photo. And instead of 48/72 hours for delivery, it took 10 days (issues with the supplier, yes maybe, but not cool.
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Yann L.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect
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Patrizia C.
Rating: 4 out of 5
following a purchase from 08/02/2025
Bag arrived as expected
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Ana Paula B.
Rating: 2 out of 5
following a purchase from 01/02/2025
It has taken a long time to arrive.
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Guilhem R.
Rating: 4 out of 5
following a purchase from 04/02/2025
CLEAR
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Abel Mario R.
Rating: 4 out of 5
following a purchase from 18/01/2025
Good, but slow in shipping
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
well my order was delivered quickly
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Peter C.
Rating: 4 out of 5
following a purchase from 22/01/2025
Thank you Protennis, very satisfied with the order. On the other hand, the carrier should be changed, DHL is a pain, the second time they screw me up with the delivery to the relay point, the second time I'm obliged to pick it up 10 km from my home.
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Stephane D.
Rating: 4 out of 5
following a purchase from 22/01/2025
Fast delivery but a small problem with DHL, the delivery address had to be changed and delivery delayed.
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Christophe N.
Rating: 4 out of 5
following a purchase from 22/01/2025
Satisfied
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Gerard S.
Rating: 4 out of 5
following a purchase from 14/01/2025
Package shipped quickly, but delivery complicated and delayed by UPS. Goods conformed
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Sofia S.
Rating: 4 out of 5
following a purchase from 30/12/2024
We waited a little long for an intermediate status, but when the shipping started, we were also informed via UPS and were then reassured. The delivery was flawless.
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Christiane C.
Rating: 4 out of 5
following a purchase from 28/12/2024
Goods conformed and received promptly!
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Adriano L.
Rating: 2 out of 5
following a purchase from 24/12/2024
The product I bought wasn't as the one advertised on the website
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Christine B.
Rating: 2 out of 5
following a purchase from 06/12/2024
Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive
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Valérie P.
Rating: 2 out of 5
following a purchase from 18/12/2024
Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery
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Jérôme B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Everything went well for the second product. The customer should be informed of the unavailability of the product before payment and not 24 hours after. Thank you very much.
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Arnaud H.
Rating: 4 out of 5
following a purchase from 09/12/2024
CLEAR
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Abdelhak B.
Rating: 4 out of 5
following a purchase from 12/12/2024
Very good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
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Marco R.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great product at a good price! Delivery as directed
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Laurent S.
Rating: 2 out of 5
following a purchase from 15/12/2024
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
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Jean-Marc B.
Rating: 4 out of 5
following a purchase from 14/12/2024
Good products but not so good delivery by ups with multiple postponements and change of relay point.
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David M.
Rating: 4 out of 5
following a purchase from 06/12/2024
The delivery took too long compared to what is advertised.
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Michel G.
Rating: 4 out of 5
following a purchase from 09/12/2024
Purchase with no problem Top delivery I recommend
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Grégory D.
Rating: 4 out of 5
following a purchase from 10/12/2024
The goods are in order. Delivery was a little late.
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Simone D.
Rating: 4 out of 5
following a purchase from 04/12/2024
complicated parcel tracking!
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Christiane D.
Rating: 4 out of 5
following a purchase from 07/12/2024
fast delivery -
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Alain L.
Rating: 4 out of 5
following a purchase from 28/11/2024
A little long at first, but overall good.
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Patrick C.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very satisfied
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Olivier D.
Rating: 4 out of 5
following a purchase from 05/12/2024
good service
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Michel C.
Rating: 4 out of 5
following a purchase from 04/12/2024
All right!
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Deborah H.
Rating: 4 out of 5
following a purchase from 28/11/2024
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
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Christophe D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
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Viviane C.
Rating: 2 out of 5
following a purchase from 26/11/2024
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
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Matthieu B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
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Juan Carlos R.
Rating: 2 out of 5
following a purchase from 04/11/2024
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
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Response from Protennis
Hello,

Thank you for your comments, which help us to improve our services.

We apologize that we did not receive your email in time.

We hope that your order will bring you all the satisfaction you expected.

Best regards,

The ProTennis Team
H
Helene N.
Rating: 4 out of 5
following a purchase from 20/11/2024
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
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