Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 2 and 4 stars

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Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
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guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
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Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
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Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
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Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
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Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
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Philipp J.
Rating: 2 out of 5
following a purchase from 20/09/2024
UPS needed too much time
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Response from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
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Peter S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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Patrice M.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good
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IGNACIO F.
Rating: 4 out of 5
following a purchase from 31/08/2024
No problems
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gil F.
Rating: 4 out of 5
following a purchase from 02/09/2024
A LITTLE LONG
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Guido F.
Rating: 4 out of 5
following a purchase from 28/08/2024
Great service, fast delivery. Nothing to complain about.
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Florent P.
Rating: 4 out of 5
following a purchase from 20/08/2024
A few days late but product conforms
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Sebastien L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Items and prices well placed but delivery too long. Responsive contacts.
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Massimo A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Fast shipping
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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georges H.
Rating: 2 out of 5
following a purchase from 10/01/2024
hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
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Response from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
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Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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CARTON F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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SYLVIE G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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Frederich C.
Rating: 2 out of 5
following a purchase from 01/01/2024
Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.
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Response from Protennis
Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team
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Ivan V.
Rating: 4 out of 5
following a purchase from 17/12/2023
Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.
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Cédric D.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery time longer than expected, but otherwise RAS!
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PATRICIA L.
Rating: 4 out of 5
following a purchase from 18/12/2023
Very good site
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Isabelle T.
Rating: 2 out of 5
following a purchase from 13/12/2023
Not delivered to the right place
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Response from Protennis
Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team
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Corinne B.
Rating: 4 out of 5
following a purchase from 10/12/2023
Guaranteed delivery tracking
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Gabriel T.
Rating: 4 out of 5
following a purchase from 24/11/2023
Delivery a little long, but good price
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guillaume B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Package received on time and in good condition
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Herve O.
Rating: 4 out of 5
following a purchase from 25/11/2023
Super
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Julie L.
Rating: 2 out of 5
following a purchase from 28/11/2023
A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.
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Response from Protennis
Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.
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Arlette M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).
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JEAN LUC R.
Rating: 4 out of 5
following a purchase from 25/11/2023
I received the racket quickly and was pleased with my purchase right from the start.
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Vang-Tchong L.
Rating: 2 out of 5
following a purchase from 25/11/2023
The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!
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Response from Protennis
Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.
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Tommaso Z.
Rating: 4 out of 5
following a purchase from 24/11/2023
Satisfied with my purchase!
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