Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2 and 4 stars

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D
Denis M.
Rating: 4 out of 5
following a purchase from 18/11/2024
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
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Eric C.
Rating: 4 out of 5
following a purchase from 17/11/2024
CLEAR
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Pascal P.
Rating: 4 out of 5
following a purchase from 15/11/2024
Fine
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Jean-Jacques M.
Rating: 4 out of 5
following a purchase from 13/11/2024
4/5
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Nicolas B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Thank you very much for your excellent service.
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Romain C.
Rating: 4 out of 5
following a purchase from 26/10/2024
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
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Lucas R.
Rating: 4 out of 5
following a purchase from 27/10/2024
The shipment was a bit long (2 weeks) but the price and the product are there!
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Fabrice P.
Rating: 4 out of 5
following a purchase from 27/10/2024
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
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Julien B.
Rating: 2 out of 5
following a purchase from 28/10/2024
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
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Sylvie G.
Rating: 4 out of 5
following a purchase from 30/10/2024
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
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Guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
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Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
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Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
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Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
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Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
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Philipp J.
Rating: 2 out of 5
following a purchase from 20/09/2024
UPS needed too much time
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Response from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
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Peter S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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Patrice M.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good
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Ignacio F.
Rating: 4 out of 5
following a purchase from 31/08/2024
No problems
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Gil F.
Rating: 4 out of 5
following a purchase from 02/09/2024
A LITTLE LONG
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Guido F.
Rating: 4 out of 5
following a purchase from 28/08/2024
Great service, fast delivery. Nothing to complain about.
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Florent P.
Rating: 4 out of 5
following a purchase from 20/08/2024
A few days late but product conforms
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Sebastien L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Items and prices well placed but delivery too long. Responsive contacts.
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Massimo A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Fast shipping
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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Corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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Christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Georges H.
Rating: 2 out of 5
following a purchase from 10/01/2024
hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
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Response from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
C
Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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Carton F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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Sylvie G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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Karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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Frederich C.
Rating: 2 out of 5
following a purchase from 01/01/2024
Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.
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Response from Protennis
Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team
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Ivan V.
Rating: 4 out of 5
following a purchase from 17/12/2023
Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.
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Cédric D.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery time longer than expected, but otherwise RAS!
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Patricia L.
Rating: 4 out of 5
following a purchase from 18/12/2023
Very good site
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