9.6/10
★★★★★
based on 1715 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Product conforms but problem with delivery address at the order
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Pascal F.
purchased on 29/03/2025
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1 /5
★☆☆☆☆
Too much delay, no invoice for customs, so the package is blocked. Thank you.
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Raymond R.
purchased on 17/03/2025
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1 /5
★☆☆☆☆
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
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Alpha D.
purchased on 21/03/2025
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1 /5
★☆☆☆☆
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
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Nadège L.
purchased on 19/02/2025
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1 /5
★☆☆☆☆
I have not received my order
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Stephanie F.
purchased on 08/03/2025
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Answer from Protennis
Hello Stéphanie,

Thank you for taking the time to share your feedback.

However, we note that your package was indeed received on March 17.

If you have any issues, please do not hesitate to get back to us.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Package shipped after almost two weeks from the order
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Moreno S.
purchased on 17/02/2025
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1 /5
★☆☆☆☆
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
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Cedric V.
purchased on 20/02/2025
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Answer from Protennis
Hello Cedric,

Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Perfect
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Chantal C.
purchased on 01/03/2025
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1 /5
★☆☆☆☆
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
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Hugues I.
purchased on 22/02/2025
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Answer from Protennis
Hello Hugues,

Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
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Andrea P.
purchased on 19/02/2025
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1 /5
★☆☆☆☆
Entrust your shipments to an unreliable carrier.
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Francesco F.
purchased on 11/02/2025
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1 /5
★☆☆☆☆
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
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Sebastien A.
purchased on 16/01/2025
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Answer from Protennis
Hello Sébastien,
1 /5
★☆☆☆☆
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
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Anne C.
purchased on 18/01/2025
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Answer from Protennis
Hello Anne,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
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Dorothée Q.
purchased on 19/01/2025
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Answer from Protennis
Hello Dorothe9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Order not received due to stock error. No order tracking
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François Xavier G.
purchased on 09/01/2025
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Answer from Protennis
Hello François-Xavier,

Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
I do not intend to repeat a purchase because if a return is required it is very expensive.
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Elena A.
purchased on 08/01/2025
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1 /5
★☆☆☆☆
I asked for cotton jogging pants. What I got was the complete opposite.
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Naoufel B.
purchased on 29/12/2024
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Answer from Protennis
Hello Naoufel,

Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.

Best regards,

The Protennis Team
1 /5
★☆☆☆☆
Don't answer emails you are bad
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Simone P.
purchased on 26/12/2024
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1 /5
★☆☆☆☆
I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back
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Barbara C.
purchased on 23/12/2024
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1 /5
★☆☆☆☆
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
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Arnaud G.
purchased on 16/12/2024
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Answer from Protennis
Hello Arnaud,

Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
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Ludovic B.
purchased on 15/12/2024
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Answer from Protennis
Hello Ludovic,

Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
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Helene H.
purchased on 10/12/2024
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Answer from Protennis
Hello,
1 /5
★☆☆☆☆
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Cécile V.
purchased on 14/12/2024
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Answer from Protennis
Hello Cécile,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Negative the package was not delivered bad
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Simone M.
purchased on 11/12/2024
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1 /5
★☆☆☆☆
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
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Apolline S.
purchased on 05/11/2024
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Answer from Protennis
Hello Apolline,

Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Racket was not strung as specified
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Patrick D.
purchased on 05/12/2024
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1 /5
★☆☆☆☆
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
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Rita B.
purchased on 28/11/2024
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1 /5
★☆☆☆☆
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
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Michele P.
purchased on 02/12/2024
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1 /5
★☆☆☆☆
Return shipping at our expense
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Alex G.
purchased on 17/11/2024
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Answer from Protennis
Hello Alex,
1 /5
★☆☆☆☆
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
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Youssef K.
purchased on 15/11/2024
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Answer from Protennis
Hello Youssef,