Reviews Protennis

Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces

Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.

The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.

Meh

Delivery deadline not respected without notifying the customer, it's a shame.

Processing and delivery were good. However, the customer must bear the return shipping costs.

Hello, bag too small for 2 rackets: a bit disappointed!!!

Frayed laces after 2 days

Out of stock, I am still waiting for the refund

Package arrived without notice and very late

Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.

Shoes ordered in size 45 received size 42.5

Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.

Very long shipping time

Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.

Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.

The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.

Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed

Very happy. Tennis shoes are great.

Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!

Delivery service not up to the site

Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.

Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected

Discount on racket OK, stringing not satisfactory

Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...

2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)

UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!

I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.

Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.

I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.

Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.

Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...

I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).

Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.

The delay was longer than expected, but the order arrived, which is the main thing.

An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!

It has taken a long time to arrive.

Negative UPS delivery times and modes.

Very serious company,super fast shipping products as described

The product I bought wasn't as the one advertised on the website