9.5/10
★★★★★
based on 1742 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Hello my order was forgotten after a week I called back to get my racket
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Thierry L.
purchased on 07/05/2025
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1 /5
★☆☆☆☆
Slow
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Liudmila Z.
purchased on 12/05/2025
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1 /5
★☆☆☆☆
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Karine L.
purchased on 12/05/2025
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Answer from Protennis
Hello,

We are sincerely sorry to hear the news that the bag you received has scratches.

We provided you with a response on 23/05 by email.

Awaiting your reply,

The ProTennis team
1 /5
★☆☆☆☆
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
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Reda L.
purchased on 06/05/2025
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1 /5
★☆☆☆☆
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
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Claude B.
purchased on 23/04/2025
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1 /5
★☆☆☆☆
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
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Jean-christophe Q.
purchased on 20/04/2025
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1 /5
★☆☆☆☆
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
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Stephane M.
purchased on 22/04/2025
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1 /5
★☆☆☆☆
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
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Vincent C.
purchased on 18/04/2025
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1 /5
★☆☆☆☆
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
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Charaf M.
purchased on 17/04/2025
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1 /5
★☆☆☆☆
Order placed on April 8 but shipped on April 16. Too late! What a shame
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Antonine D.
purchased on 08/04/2025
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1 /5
★☆☆☆☆
Wrong item
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Dorota S.
purchased on 07/04/2025
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1 /5
★☆☆☆☆
Product conforms but problem with delivery address at the order
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Pascal F.
purchased on 29/03/2025
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1 /5
★☆☆☆☆
Too much delay, no invoice for customs, so the package is blocked. Thank you.
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Raymond R.
purchased on 17/03/2025
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1 /5
★☆☆☆☆
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
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Alpha D.
purchased on 21/03/2025
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1 /5
★☆☆☆☆
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
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Nadège L.
purchased on 19/02/2025
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1 /5
★☆☆☆☆
I have not received my order
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Stephanie F.
purchased on 08/03/2025
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Answer from Protennis
Hello Stéphanie,

Thank you for taking the time to share your feedback.

However, we note that your package was indeed received on March 17.

If you have any issues, please do not hesitate to get back to us.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Package shipped after almost two weeks from the order
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Moreno S.
purchased on 17/02/2025
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1 /5
★☆☆☆☆
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
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Cedric V.
purchased on 20/02/2025
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Answer from Protennis
Hello Cedric,

Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Perfect
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Chantal C.
purchased on 01/03/2025
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1 /5
★☆☆☆☆
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
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Hugues I.
purchased on 22/02/2025
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Answer from Protennis
Hello Hugues,

Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
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Andrea P.
purchased on 19/02/2025
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1 /5
★☆☆☆☆
Entrust your shipments to an unreliable carrier.
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Francesco F.
purchased on 11/02/2025
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1 /5
★☆☆☆☆
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
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Sebastien A.
purchased on 16/01/2025
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Answer from Protennis
Hello Sébastien,
1 /5
★☆☆☆☆
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
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Anne C.
purchased on 18/01/2025
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Answer from Protennis
Hello Anne,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
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Dorothée Q.
purchased on 19/01/2025
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Answer from Protennis
Hello Dorothe9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Order not received due to stock error. No order tracking
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François Xavier G.
purchased on 09/01/2025
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Answer from Protennis
Hello François-Xavier,

Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
I do not intend to repeat a purchase because if a return is required it is very expensive.
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Elena A.
purchased on 08/01/2025
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1 /5
★☆☆☆☆
I asked for cotton jogging pants. What I got was the complete opposite.
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Naoufel B.
purchased on 29/12/2024
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Answer from Protennis
Hello Naoufel,

Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.

Best regards,

The Protennis Team
1 /5
★☆☆☆☆
Don't answer emails you are bad
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Simone P.
purchased on 26/12/2024
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1 /5
★☆☆☆☆
I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back
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Barbara C.
purchased on 23/12/2024
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