Reviews Protennis

No order confirmation received for the order. Waited 10 days for the goods. Poor service

Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...

I have not received my order and no one has responded after sending several emails.

Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.

I have not received the product I purchased and I have no solution regarding this.

On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.

Never again

Short missing

Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili

I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.

Poor return handling. This was our last purchase at protennis.fr.

After-sales service is terrible and the email exchange was catastrophic

Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.

No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend

The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.

Can we return the racket and get a refund?

Order too long

The package has not arrived yet, the address is wrong because you transcribed it incorrectly.

Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.

No product to judge the quality of the product and the company.

The size of one of the pairs is too small. No option for free return. That's a shame!

I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!

Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian

I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails

The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.

I still haven't received my purchase

They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.

First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero

Too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit

Package has still not arrived and not delivered

Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.

More than 10 days late

Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)

I did not receive my Ares order despite several follow-ups.

I was hoping for a return voucher because the size is too small...

My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!

I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.

Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.

Paid return

No return shipping!!!! It goes to France. Once and not again!