/10
★★★★★
based on 1896 reviews published
★★★★★
based on 1896 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive my Ares order despite several follow-ups.
Delaporte J.
purchased on 23/06/2025
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1
/5
★☆☆☆☆
I was hoping for a return voucher because the size is too small...
Guillaume D.
purchased on 28/06/2025
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1
/5
★☆☆☆☆
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
Jeremy L.
purchased on 26/06/2025
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1
/5
★☆☆☆☆
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
Diego F.
purchased on 20/06/2025
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1
/5
★☆☆☆☆
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
Michele C.
purchased on 16/06/2025
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1
/5
★☆☆☆☆
Paid return
Marc J.
purchased on 09/06/2025
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1
/5
★☆☆☆☆
No return shipping!!!! It goes to France. Once and not again!
Stefanie B.
purchased on 03/06/2025
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1
/5
★☆☆☆☆
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
Bárbara I.
purchased on 02/06/2025
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1
/5
★☆☆☆☆
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
Clemence W.
purchased on 02/06/2025
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1
/5
★☆☆☆☆
The tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
Valerie B.
purchased on 28/05/2025
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1
/5
★☆☆☆☆
Size e does not correspond to the one ordered. Return of the product
Fabrice B.
purchased on 31/05/2025
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1
/5
★☆☆☆☆
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
Maud T.
purchased on 15/05/2025
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1
/5
★☆☆☆☆
The return procedure is complicated.
Emilie L.
purchased on 22/05/2025
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1
/5
★☆☆☆☆
Hello my order was forgotten after a week I called back to get my racket
Thierry L.
purchased on 07/05/2025
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1
/5
★☆☆☆☆
Slow
Liudmila Z.
purchased on 12/05/2025
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1
/5
★☆☆☆☆
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
Karine L.
purchased on 12/05/2025
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Answer from Protennis
Hello,
We are sincerely sorry to hear the news that the bag you received has scratches.
We provided you with a response on 23/05 by email.
Awaiting your reply,
The ProTennis team
We are sincerely sorry to hear the news that the bag you received has scratches.
We provided you with a response on 23/05 by email.
Awaiting your reply,
The ProTennis team
1
/5
★☆☆☆☆
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
Reda L.
purchased on 06/05/2025
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1
/5
★☆☆☆☆
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
Claude B.
purchased on 23/04/2025
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1
/5
★☆☆☆☆
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
Jean-christophe Q.
purchased on 20/04/2025
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1
/5
★☆☆☆☆
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
Stephane M.
purchased on 22/04/2025
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1
/5
★☆☆☆☆
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
Vincent C.
purchased on 18/04/2025
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1
/5
★☆☆☆☆
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
Charaf M.
purchased on 17/04/2025
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1
/5
★☆☆☆☆
Order placed on April 8 but shipped on April 16. Too late! What a shame
Antonine D.
purchased on 08/04/2025
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1
/5
★☆☆☆☆
Wrong item
Dorota S.
purchased on 07/04/2025
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1
/5
★☆☆☆☆
Product conforms but problem with delivery address at the order
Pascal F.
purchased on 29/03/2025
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1
/5
★☆☆☆☆
Too much delay, no invoice for customs, so the package is blocked. Thank you.
Raymond R.
purchased on 17/03/2025
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1
/5
★☆☆☆☆
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
Alpha D.
purchased on 21/03/2025
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1
/5
★☆☆☆☆
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
Nadège L.
purchased on 19/02/2025
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1
/5
★☆☆☆☆
I have not received my order
Stephanie F.
purchased on 08/03/2025
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Answer from Protennis
Hello Stéphanie,
Thank you for taking the time to share your feedback.
However, we note that your package was indeed received on March 17.
If you have any issues, please do not hesitate to get back to us.
Best regards,
The Protennis Team
Thank you for taking the time to share your feedback.
However, we note that your package was indeed received on March 17.
If you have any issues, please do not hesitate to get back to us.
Best regards,
The Protennis Team
1
/5
★☆☆☆☆
Package shipped after almost two weeks from the order
Moreno S.
purchased on 17/02/2025
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