Reviews Protennis

Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.

No product to judge the quality of the product and the company.

The size of one of the pairs is too small. No option for free return. That's a shame!

I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!

Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian

I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails

The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.

I still haven't received my purchase

They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.

First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero

Too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit

Package has still not arrived and not delivered

Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.

More than 10 days late

Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)

I did not receive my Ares order despite several follow-ups.

I was hoping for a return voucher because the size is too small...

My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!

I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.

Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.

Paid return

No return shipping!!!! It goes to France. Once and not again!

I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.

No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...

The tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.

Size e does not correspond to the one ordered. Return of the product

I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.

The return procedure is complicated.

Hello my order was forgotten after a week I called back to get my racket

Slow

I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service

I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.

I am very disappointed, I have not received my order, and more than 15 days have passed since my order.

The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!

WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!

An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.

Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.

Order placed on April 8 but shipped on April 16. Too late! What a shame

Wrong item

Product conforms but problem with delivery address at the order