/10
★★★★★
based on 1715 reviews published
★★★★★
based on 1715 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
Richard K.
purchased on 22/03/2025
Translated review
3
/5
★★★☆☆
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
Jean-marc B.
purchased on 05/03/2025
Translated review
2
/5
★★☆☆☆
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
Manuel D.
purchased on 26/02/2025
Translated review
3
/5
★★★☆☆
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
Clement M.
purchased on 15/01/2025
Translated review
3
/5
★★★☆☆
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
Nils P.
purchased on 20/02/2025
Translated review
3
/5
★★★☆☆
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
Gauthier D.
purchased on 15/02/2025
Translated review
3
/5
★★★☆☆
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
Jean-marie P.
purchased on 20/02/2025
Translated review
3
/5
★★★☆☆
The delay was longer than expected, but the order arrived, which is the main thing.
Georges H.
purchased on 03/02/2025
Translated review
3
/5
★★★☆☆
An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!
Stephane L.
purchased on 08/02/2025
Translated review
2
/5
★★☆☆☆
It has taken a long time to arrive.
Ana Paula B.
purchased on 01/02/2025
Translated review
3
/5
★★★☆☆
Negative UPS delivery times and modes.
Francesco C.
purchased on 19/01/2025
Translated review
3
/5
★★★☆☆
Very serious company,super fast shipping products as described
Gianluca G.
purchased on 26/12/2024
Translated review
2
/5
★★☆☆☆
The product I bought wasn't as the one advertised on the website
Adriano L.
purchased on 24/12/2024
Translated review
2
/5
★★☆☆☆
Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive
Christine B.
purchased on 06/12/2024
Translated review
3
/5
★★★☆☆
Delivery took too long and was delayed several times.
Selma E.
purchased on 20/12/2024
Translated review
3
/5
★★★☆☆
The delivery took a week and the driver did not deliver to your home but to a relay point
Mari B.
purchased on 08/12/2024
Translated review
3
/5
★★★☆☆
Satisfied for the price but very disappointed that the stock shown was not real.
Christophe R.
purchased on 07/12/2024
Translated review
2
/5
★★☆☆☆
Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery
ValÉrie P.
purchased on 18/12/2024
Translated review
3
/5
★★★☆☆
Order, delivery, in all respects compliant.
Jean Pierre C.
purchased on 15/12/2024
Translated review
2
/5
★★☆☆☆
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
Laurent S.
purchased on 15/12/2024
Translated review
3
/5
★★★☆☆
Poor return procedure
Loredana F.
purchased on 12/12/2024
Translated review
3
/5
★★★☆☆
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
Mickael D.
purchased on 13/12/2024
Translated review
2
/5
★★☆☆☆
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
Viviane C.
purchased on 26/11/2024
Translated review
2
/5
★★☆☆☆
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
Juan Carlos R.
purchased on 04/11/2024
Translated review
Answer from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
2
/5
★★☆☆☆
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
Julien B.
purchased on 28/10/2024
Translated review
3
/5
★★★☆☆
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
Jose Antonio P.
purchased on 24/09/2024
Translated review
Answer from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
2
/5
★★☆☆☆
UPS needed too much time
Philipp J.
purchased on 20/09/2024
Translated review
Answer from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
3
/5
★★★☆☆
Everything ok. Slow shipping
Giosuè M.
purchased on 05/01/2024
Translated review
2
/5
★★☆☆☆
Hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
Georges H.
purchased on 10/01/2024
Translated review
Answer from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
Sincerely, Loulia from the Protennis team.
3
/5
★★★☆☆
Delayed delivery when the site guarantees 24/48 hours
Halim M.
purchased on 14/01/2024
Translated review
Answer from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
The ProTennis team.