9.5/10
★★★★★
based on 1743 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
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Arnaud G.
purchased on 16/12/2024
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Answer from Protennis
Hello Arnaud,

Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
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Ludovic B.
purchased on 15/12/2024
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Answer from Protennis
Hello Ludovic,

Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.

Best regards,
The Protennis Team
1 /5
★☆☆☆☆
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
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Helene H.
purchased on 10/12/2024
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Answer from Protennis
Hello,
1 /5
★☆☆☆☆
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Cécile V.
purchased on 14/12/2024
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Answer from Protennis
Hello Cécile,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Negative the package was not delivered bad
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Simone M.
purchased on 11/12/2024
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1 /5
★☆☆☆☆
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
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Apolline S.
purchased on 05/11/2024
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Answer from Protennis
Hello Apolline,

Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.

Best regards,
The Protennis team
1 /5
★☆☆☆☆
Racket was not strung as specified
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Patrick D.
purchased on 05/12/2024
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1 /5
★☆☆☆☆
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
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Rita B.
purchased on 28/11/2024
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1 /5
★☆☆☆☆
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
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Michele P.
purchased on 02/12/2024
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1 /5
★☆☆☆☆
Return shipping at our expense
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Alex G.
purchased on 17/11/2024
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Answer from Protennis
Hello Alex,
1 /5
★☆☆☆☆
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
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Youssef K.
purchased on 15/11/2024
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Answer from Protennis
Hello Youssef,
1 /5
★☆☆☆☆
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
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Federico R.
purchased on 19/10/2024
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1 /5
★☆☆☆☆
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
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Bonetti A.
purchased on 20/09/2024
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Answer from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
1 /5
★☆☆☆☆
Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck
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Matthias B.
purchased on 05/09/2024
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Answer from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
1 /5
★☆☆☆☆
I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.
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Mélissa L.
purchased on 19/08/2024
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Answer from Protennis
Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team
1 /5
★☆☆☆☆
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
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Lenaig M.
purchased on 09/08/2024
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Answer from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
1 /5
★☆☆☆☆
Great product!
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Vincenzo L.
purchased on 12/08/2024
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1 /5
★☆☆☆☆
I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!
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Abel B.
purchased on 11/08/2024
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Answer from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
1 /5
★☆☆☆☆
After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros
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Daniel G.
purchased on 23/01/2024
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Answer from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
1 /5
★☆☆☆☆
After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.
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Benjamin B.
purchased on 13/01/2024
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Answer from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
1 /5
★☆☆☆☆
The delivery process was time-consuming and I have not yet received my package
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Rachid L.
purchased on 29/12/2023
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1 /5
★☆☆☆☆
I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.
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Dominique B.
purchased on 12/12/2023
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1 /5
★☆☆☆☆
I did not receive the bag
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Alexandra S.
purchased on 13/12/2023
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Answer from Protennis
Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
1 /5
★☆☆☆☆
Order error
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Laurent M.
purchased on 14/12/2023
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Answer from Protennis
Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team
1 /5
★☆☆☆☆
Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!
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Thorsten R.
purchased on 02/12/2023
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Answer from Protennis
Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team
1 /5
★☆☆☆☆
A real pain to get the parcel, relay point not respected, shameful.
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Jonathan B.
purchased on 26/11/2023
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Answer from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
1 /5
★☆☆☆☆
Delivery in more than a week and no information before contacting the seller.
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Alexandre M.
purchased on 19/11/2023
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Answer from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
1 /5
★☆☆☆☆
Still haven't received the parcel. Catastrophic experience
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Marc M.
purchased on 19/11/2023
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Answer from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
1 /5
★☆☆☆☆
No parcel received
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Manuel C.
purchased on 16/11/2023
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Answer from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
1 /5
★☆☆☆☆
Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.
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Romuald A.
purchased on 13/11/2023
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Answer from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.