/10
★★★★★
based on 1896 reviews published
★★★★★
based on 1896 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
Cedric V.
purchased on 20/02/2025
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Answer from Protennis
Hello Cedric,
Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.
Best regards,
The Protennis Team
Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.
Best regards,
The Protennis Team
1
/5
★☆☆☆☆
Perfect
Chantal C.
purchased on 01/03/2025
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1
/5
★☆☆☆☆
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
Hugues I.
purchased on 22/02/2025
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Answer from Protennis
Hello Hugues,
Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.
Best regards,
The Protennis team
Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
Andrea P.
purchased on 19/02/2025
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1
/5
★☆☆☆☆
Entrust your shipments to an unreliable carrier.
Francesco F.
purchased on 11/02/2025
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1
/5
★☆☆☆☆
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
Sebastien A.
purchased on 16/01/2025
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Answer from Protennis
Hello Sébastien,
1
/5
★☆☆☆☆
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
Anne C.
purchased on 18/01/2025
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Answer from Protennis
Hello Anne,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.
Best regards,
The Protennis team
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
Dorothée Q.
purchased on 19/01/2025
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Answer from Protennis
Hello Doroth e9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.
Best regards,
The Protennis team
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
Order not received due to stock error. No order tracking
François Xavier G.
purchased on 09/01/2025
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Answer from Protennis
Hello François-Xavier,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.
Best regards,
The Protennis team
Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
I do not intend to repeat a purchase because if a return is required it is very expensive.
Elena A.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
I asked for cotton jogging pants. What I got was the complete opposite.
Naoufel B.
purchased on 29/12/2024
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Answer from Protennis
Hello Naoufel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.
Best regards,
The Protennis Team
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.
Best regards,
The Protennis Team
1
/5
★☆☆☆☆
Don't answer emails you are bad
Simone P.
purchased on 26/12/2024
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1
/5
★☆☆☆☆
I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back
Barbara C.
purchased on 23/12/2024
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1
/5
★☆☆☆☆
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
Arnaud G.
purchased on 16/12/2024
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Answer from Protennis
Hello Arnaud,
Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.
Best regards,
The Protennis team
Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
Ludovic B.
purchased on 15/12/2024
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Answer from Protennis
Hello Ludovic,
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
1
/5
★☆☆☆☆
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
Helene H.
purchased on 10/12/2024
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Answer from Protennis
Hello,
1
/5
★☆☆☆☆
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
Cécile V.
purchased on 14/12/2024
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Answer from Protennis
Hello Cécile,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
Negative the package was not delivered bad
Simone M.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
Apolline S.
purchased on 05/11/2024
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Answer from Protennis
Hello Apolline,
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
1
/5
★☆☆☆☆
Racket was not strung as specified
Patrick D.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
Rita B.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
Michele P.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Return shipping at our expense
Alex G.
purchased on 17/11/2024
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Answer from Protennis
Hello Alex,
1
/5
★☆☆☆☆
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
Youssef K.
purchased on 15/11/2024
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Answer from Protennis
Hello Youssef,
1
/5
★☆☆☆☆
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
Federico R.
purchased on 19/10/2024
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1
/5
★☆☆☆☆
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
Bonetti A.
purchased on 20/09/2024
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Answer from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
1
/5
★☆☆☆☆
Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck
Matthias B.
purchased on 05/09/2024
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Answer from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
1
/5
★☆☆☆☆
I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.
Mélissa L.
purchased on 19/08/2024
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Answer from Protennis
Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team
Best regards,
The ProTennis team
1
/5
★☆☆☆☆
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
Lenaig M.
purchased on 09/08/2024
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Answer from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
1
/5
★☆☆☆☆
Great product!
Vincenzo L.
purchased on 12/08/2024
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