Reviews Protennis

Too much delay, no invoice for customs, so the package is blocked. Thank you.

Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.

My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!

I have not received my order

Package shipped after almost two weeks from the order

I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.

Perfect

Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.

I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...

Entrust your shipments to an unreliable carrier.

The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.

I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!

Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service

Order not received due to stock error. No order tracking

I do not intend to repeat a purchase because if a return is required it is very expensive.

I asked for cotton jogging pants. What I got was the complete opposite.

Don't answer emails you are bad

I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back

I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.

Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.

Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...

Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.

Negative the package was not delivered bad

To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!

Racket was not strung as specified

Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes

I would like to cancel the order, it was for a gift I wanted to give on time for delivery.

Return shipping at our expense

I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.

Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable

It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.

Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck

I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.

I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.

Great product!

I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!

After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros

After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.

The delivery process was time-consuming and I have not yet received my package

I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.