/10
★★★★★
based on 2084 reviews published
★★★★★
based on 2084 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the bag
Alexandra S.
purchased on 13/12/2023
Translated review
Answer from Protennis
Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
1
/5
★☆☆☆☆
Order error
Laurent M.
purchased on 14/12/2023
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Answer from Protennis
Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team
1
/5
★☆☆☆☆
Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!
Thorsten R.
purchased on 02/12/2023
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Answer from Protennis
Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team
1
/5
★☆☆☆☆
A real pain to get the parcel, relay point not respected, shameful.
Jonathan B.
purchased on 26/11/2023
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Answer from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
1
/5
★☆☆☆☆
Delivery in more than a week and no information before contacting the seller.
Alexandre M.
purchased on 19/11/2023
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Answer from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
1
/5
★☆☆☆☆
Still haven't received the parcel. Catastrophic experience
Marc M.
purchased on 19/11/2023
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Answer from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
1
/5
★☆☆☆☆
No parcel received
Manuel C.
purchased on 16/11/2023
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Answer from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
1
/5
★☆☆☆☆
Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.
Romuald A.
purchased on 13/11/2023
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Answer from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.
1
/5
★☆☆☆☆
Poor quality shoes... very disappointed
Stephane P.
purchased on 13/11/2023
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Answer from Protennis
Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.
1
/5
★☆☆☆☆
Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.
Jino B.
purchased on 08/11/2023
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Answer from Protennis
Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team
The ProTennis team