9.4/10
★★★★★
based on 2213 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.

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Bonetti A.
purchased on 20/09/2024
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Answer from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
1 /5
★☆☆☆☆

Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck

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Matthias B.
purchased on 05/09/2024
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Answer from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
1 /5
★☆☆☆☆

I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.

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Mélissa L.
purchased on 19/08/2024
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Answer from Protennis
Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team
1 /5
★☆☆☆☆

I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.

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Lenaig M.
purchased on 09/08/2024
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Answer from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
1 /5
★☆☆☆☆

Great product!

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Vincenzo L.
purchased on 12/08/2024
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1 /5
★☆☆☆☆

I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!

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Abel B.
purchased on 11/08/2024
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Answer from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
1 /5
★☆☆☆☆

After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros

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Daniel G.
purchased on 23/01/2024
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Answer from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
1 /5
★☆☆☆☆

After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.

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Benjamin B.
purchased on 13/01/2024
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Answer from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
1 /5
★☆☆☆☆

The delivery process was time-consuming and I have not yet received my package

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Rachid L.
purchased on 29/12/2023
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1 /5
★☆☆☆☆

I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.

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Dominique B.
purchased on 12/12/2023
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1 /5
★☆☆☆☆

I did not receive the bag

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Alexandra S.
purchased on 13/12/2023
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Answer from Protennis
Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
1 /5
★☆☆☆☆

Order error

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Laurent M.
purchased on 14/12/2023
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Answer from Protennis
Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team
1 /5
★☆☆☆☆

Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!

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Thorsten R.
purchased on 02/12/2023
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Answer from Protennis
Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team
1 /5
★☆☆☆☆

A real pain to get the parcel, relay point not respected, shameful.

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Jonathan B.
purchased on 26/11/2023
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Answer from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
1 /5
★☆☆☆☆

Delivery in more than a week and no information before contacting the seller.

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Alexandre M.
purchased on 19/11/2023
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Answer from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
1 /5
★☆☆☆☆

Still haven't received the parcel. Catastrophic experience

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Marc M.
purchased on 19/11/2023
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Answer from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
1 /5
★☆☆☆☆

No parcel received

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Manuel C.
purchased on 16/11/2023
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Answer from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
1 /5
★☆☆☆☆

Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.

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Romuald A.
purchased on 13/11/2023
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Answer from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.
1 /5
★☆☆☆☆

Poor quality shoes... very disappointed

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Stephane P.
purchased on 13/11/2023
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Answer from Protennis
Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.
1 /5
★☆☆☆☆

Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.

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Jino B.
purchased on 08/11/2023
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Answer from Protennis
Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team