Customer reviews of ProTubeVR

Sorry to hear that. Did you check spam folder for response? Did you try a second e-mail address through general form? You can also reach out directly through [email protected]

Sorry to hear that. On the Support page, further down there is a general questions form you can use if you are having issues with the first form. Additionally, you can reach support mail directly through [email protected]. Make sure to check spam folder when waiting for a response, sometimes support email go there.

Hello Christian, thank you for your feedback.

I reiterate what I said about your review regarding the attachments as spare parts:
It is indeed on our side that it is lacking. The current lateral option allows you to choose between left hand or right hand, but not the complete pair. And the current visuals can indeed be misleading. We will correct this quickly by modifying the images and adding a "pair" option to avoid any misunderstanding.

Thank you again for your report, it helps us improve the experience.
The ProTubeVR team

While the amount of kick and rumble a person will want is subjective, it will never be able to simulate 1:1 the kick strength of a real handgun like an M9 or an SMG like an MP5 or P90. Setting aside how to design such a thing, the amount of power required, power draw required, etc., there is a limit to what a VR controller can handle and still maintain satisfactory tracking for proper gameplay. Additionally, not all different VR HMD brand controllers are made equally. Your mileage will vary controller to controller regarding sensitivity to kick and rumble, and how strong it can be without disrupting gameplay. Even the amount of this disruption is subjective user to user.

On SteamVR we have a Steam Companion App where users can adjust the strength of kick and rumble to their preference to mitigate this disruption.

When you reach out to support, make sure to check your spam folder for responses. We respond to support tickets typically within 1 working day. If you do not receive a response after 2 days, don't hesitate to reach out again, or ask in our discord server. Consider using the general form below instead, and using an alternative e-mail address. Very rarely, for whatever reason, our responses are denied and do not go through. We do everything we can to get in touch with customers when this happens, but there is a limit to what we can do with the information we are provided by the customer.

Regarding the app popping up on screen when playing, the customer is referring to our Steam Companion App, showing up in their SteamVR view when playing a game. To solve this you go into SteamVR settings and disable theater mode for non VR apps. As SteamVR updates over time, the location, and name, of this setting has changed and may change again. This is not an issue with our app specifically, but an option within SteamVR itself the user can enable or disable.

At low % battery the device will not function as intended. At 20% (I think starting at 25%?) the LED changes from green to red to rapidly blinking red. At this state, it is recommended to charge back up again before continued use to avoid encountering the issues described by customer.

Poor quality does not sound normal. This sort of thing is likely covered by our extensive warranty. (refer to here: https://www.protubevr.com/en/content/34-warranty) As always, should you encounter any issues, be dissatisfied, or have any questions, don't hesitate to reach out to support. If you are not happy with your product, you have 30 days after receiving it to initiate a return. https://www.protubevr.com/en/content/91-refund-policy