Customer reviews of Pure Deco

Try to give more concrete delivery times and respect them.

15 days of waiting

One advice, watch the prices and quantity closely!

Clearly lacking shipment tracking and information to the carrier to avoid delivery delays

Good choice of products but too bad the shipping costs are so high! A cheaper option at a relay point would be desirable... Moreover, the shipment was particularly long: ordered on 03/12, I was only confirmed the handling on 10/12 - package received on 12/12 Regarding the product, it will be given next week so I have not yet been able to check the quality.

Delivery: perfect Product quality: average (material)

Product conforms to the description. Delivery a bit late, the deadlines are not clearly defined enough.

generally satisfied with the service, quality product, package in good condition but delay in delivery

Delivery delay. Paint on the rack stains, we had to buy spray varnish

Deadline not respected, obligation to call customer service to obtain information about delivery. However, payment debited quickly.

It is regrettable not to be precise about the delivery time: from 8:30 am to 5:30 pm is a time frame that is far too wide....

Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.

I received the wrong product (cloud lamp instead of moon). I sent an email and did not get a response.

one of the two people I spoke to on the phone was efficient, the other not at all

Package well delivered, bulbs not damaged but product not up to my expectations

I received the item identical to what was presented on the site, what I find unfortunate is paying for shipping and not being delivered quickly hence the rating of 3/5

A misleading photo made me buy an item that turned out to be inappropriate for what I wanted. A garland from ***, photographed in a situation, suggests a size much larger than it actually is. Obviously a doctored photo. Very bad point.

Very bad delivery service providing no more precise time slot than 8:00 AM / 5:30 PM which blocks the entire day. The delivery person left my 25 kg shelves in the hall of my building for me to carry up alone. Normally, there is an option that allows you to choose if the package is delivered to your home for an additional fee. It is impossible for me to order from sites with complicated deliveries. Otherwise, perfect product and perfect condition of the product.

Hello, I am very very disappointed with the delivery. Yesterday the transport company called me to inform me that my table would be delivered today and that I should be home all day. I waited until 4 PM and still nothing, I called the delivery company and the lady told me the delivery person is not coming today, he will come tomorrow.

Hello, the order, tracking, and delivery went well and quickly, but I am disappointed with the quality-price ratio of the item, expensive compared to the quality. Best regards

I cannot give my opinion as I have not yet received my package: 15 days delay! a bit long for a delivery in France. I recently ordered from an Australian site, delivery time: 10 days!

Lack of communication, we don't know where the order is, I paid with PayPal, fortunately this way I know that the payment was sent when I receive my package, I will see it well! when it is there!

Order placed, immediate debit on my bank account, no information received. To date, I do not know if the package has been shipped or not, when it is supposed to arrive, I have no contact with a potential carrier. Total silence I will have to call to get information, as no details are available online about the status of my order.

One box had a damaged corner.

Very fast delivery but 1 painting damaged out of the 4 ordered (white marks on the image not related to delivery but to a defect in the product)

Fast delivery, product very well packaged. But the ultimately incomplete description misled me and the product does not completely meet my needs. Too bad. I am returning the product.

Product delivered with simple delivery (no signature) Average quality product: dirty material (both the bamboo of the suspension and the white metal rods, stained) Deformed product in many places In a store, we would not have taken such a product, which must have been stored in a damp and dusty place. More attention should be paid to packaging during storage, this would have avoided the above issues (stains and deformation)

Very nice suspension, but the attachment system *** is clearly insufficient for the weight of the suspension (5 kg). This fixing was not photographed on the site. I had to buy a much larger and sturdier fixing. The price being already quite high, the suspension should be provided with an adequate fixing and not a very low-quality plastic thing.

no problem with the site but my package was left on the sidewalk in front of the building!!! lucky that the caretaker was out at that moment Unacceptable for the Post, to be followed up.

Hello, we are disappointed with the product we purchased, as we just installed them and the bulbs are all scratched. So it looks much worse.

Packaging issue, the product arrived scratched.

1 / Probably lack of controls (e.g. by sampling) of the product: - Indications on the packaging (pure white) not compliant with the content (blue light); - Wire connection (very thin) / transformer (heavy): breakage during use. 2 / Relatively high flat-rate delivery charges for a modest purchase amount (17.5%). I expect a mail order purchase price to be as close as possible to a local retail distribution. 3 / Good information conditions on order preparation and delivery. The product is an electric garland from the Blachère brand, made in China.

The site does not contain enough descriptive information about the products, poorly organized, not enough photos of the items in context. The carrier was supposed to come today, 21/11/14. I waited at home all day since 8 AM this morning. It is 6 PM and he still hasn't come while the delivery hours end at 5:30 PM. Already the fact of not offering a time slot is not practical (who stays at home without moving from 8 AM to 5:30 PM on weekdays?). A fool like me. So waiting for nothing is infuriating!

I did not receive my entire order. I had ordered 2 items but I only have one and the other was refunded. I am very disappointed not to have the other item which was out of stock.

out of 3 candle holders supposedly in stock, only 2 delivered, and 1 on backorder; of the 2 received, 1 is defective: a piece is missing and therefore unusable

The product received did not match the photo on the site. Unfortunately, to achieve the same result, I would have had to order double

Good delivery time, careful packaging. The garland works well but the fabric of a small lantern tore during installation: too bad the product is of fragile quality.

The packaging was poorly done.

Good shopping experience. I appreciate that you deliver to North America (that's my case) BUT your payment provider (Crédit Mutuel I believe) does not accept payment by Canadian Visa card (my Visa card was refused without explanation and I see only this explanation) which does not allow ordering from abroad. Fortunately, I had a Paypal account.

I believe your products are good, but I cannot comment because I have not received them yet. I think you need to have a discussion with your partner Coliposte. The packages were sent last Friday, now a week later I still do not have the products I ordered. They came to the house when I was not there (Monday). No phone call or anything... a day later (Tuesday) I got a message that they will send SMS or put a letter in the mailbox to inform which post office they will send my package... still no info. I called today at the local post office and they still have not received. How is this possible - 5 days have passed since their arrival to deliver the package. Has it disappeared or is it just the style of Coliposte? Best regards, Tiia T.