Customer reviews of Pure Deco

9,3 /10

Based on 2 732 published reviews

5 2 092 77% 4 509 19% 3 55 2% 2 29 1% 1 47 2%

Summary of reviews

Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.

Reviews 2 and 3 stars

Reset filters

Acheteur Vérifié

Published on 29/07/2012 à 21h37

I placed my order a week ago and I still have no idea of the delivery date. Customer relations need to be improved

Translated reviews

Response from Pure Deco

Hello, We are following up on the comment posted on our partner Ekomi's site. It turns out that your order dated July 22 is indeed indicated as "available within 2 weeks". This information is included in the product sheet on our site, in the shopping cart, and also in the order confirmation email you received. Is your judgment not somewhat harsh? Awaiting your response, our team is at your complete disposal. Best regards, The Pure Deco Customer Service

Acheteur Vérifié

Published on 30/06/2012 à 20h33

Little flexibility for delivery...

Translated reviews

Response from Pure Deco

Hello, In response to the comment posted on our partner Ekomi's site on the occasion of your order, we would like, in order to improve our service quality, to have some additional information. Your order was delivered by our provider, Geodis / Calberson transport. Could you tell us what your expectations were that could not be met by the carrier? Thank you in advance for your contribution, Sincerely, The Pure Deco Team

Acheteur Vérifié

Published on 28/03/2012 à 20h31

We placed the order and paid on 12.03.12 for delivery on a specific date: 10 or 11.04.12, which was confirmed to us. We were called back on 26.03.12 to be told that we would be delivered at best on 15 MAY 2012. So already Pure Deco waited 15 days before informing us of this additional delay, and since we paid in advance, I don't know what commercial gesture they can make towards us!!!

Translated reviews

Acheteur Vérifié

Published on 13/02/2012 à 18h45

The products lack precision, not enough description, a small disappointment upon receiving my order, too bad... delivery was flawless and fast, best regards

Translated reviews