★★★★★
based on 521 reviews published
Latest negative customer reviews
Impeccable service, very good product, package tracking, fast delivery. But all of this is useless when the delivery person is too lazy to come to my home but quite the liar to pretend that I was not present. There are plenty of negative reviews about PostNL delivery people, packages left at the door without ringing, packages taken to a relay point without going through the customer's home. And the worst part is that when we inquire, we learn that it is because the delivery people are overworked, pressed like lemons, bad working conditions. Pure Extract is one of the best CBD shops but as long as the delivery is done by PostNL, I will no longer source from you.
Thank you for taking the time to share your opinion. We are delighted that you appreciate our products and our service. We fully understand your frustrations regarding delivery and want to assure you that we take your comments very seriously. We are in contact with PostNL to improve this service. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
P.S. You also have the option to choose Mondial Relay.
Best regards,
The Pure Extract CBD team
Hello, I have not heard anything about my order, I have had no communication from the company despite numerous messages. I even had to place another order which seems to be going smoothly. It's a shame because I am a regular customer, and until now I had no problems. Let's hope this is an isolated incident and that Pure Extract will quickly find a solution...
Thank you for your message and we are sorry to hear that you have encountered difficulties with your order. Your satisfaction is very important to us, and we will ensure to resolve this issue as soon as possible. We will contact you shortly to keep you informed about the progress of your order. Thank you for your understanding and loyalty.
Best regards,
The Pure Extract CBD team
ThcP is a synthetic migration that is too powerful and dangerous. It made me sick for 3 days. How is this legal but natural THC is not?
Thank you for sharing your experience. We are sorry to hear that you had a negative reaction. It is important to highlight that all our products comply with safety and quality regulations. We are here to help you with any questions you may have. Your well-being is our priority.
Cordially,
The Pure Extract CBD team
Not great, particularly the taste of the Piatella THV-N10 60% resin, very unpleasant, even unsmokable (tar taste). It's a shame, as there is an interesting effect. As for the 4 X Filtered 30% THV-N10 resin, it's smoother and the taste is much more bearable.
The candies don't work at all for me and my friends. We used 20mg THC candies and felt nothing. Very disappointing all of it...
Very very disappointed! The product had no effect, as well as the contact with pure cbd extract who did not bother to respond to my messages. I do not recommend.
The indicated day has not come
Thank you for your feedback. We are sorry to hear that your order did not arrive on time. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Pure Extract CBD team
Still no news about my order after more than 2 weeks, I have an order confirmation, but no package tracking and customer support is not responding
Unfortunately, the product is ineffective compared to others with the same tea content.
Thank you for your feedback. We are always looking for improvements and we care about knowing the opinion of our customers. We invite you to contact us directly to further discuss your experience. We are here to help you!
Best regards,
The Pure Extract CBD team
No effect
Thank you for taking the time to share your feedback. We are sorry to hear that you did not experience the expected effects with our products. Every body reacts differently, and we remain at your disposal to advise you on the optimal use of our extracts. Your satisfaction is our priority, and we want to provide you with the best possible experience.
Please do not hesitate to contact us to discuss this further.
Best regards,
The Pure Extract CBD team
The cart does not have any effects, I think they sold me a CBD cart as an HHC cart, also the shipping took way too long. Never order from here.
After a week I have not received my package
Thank you for your feedback and we sincerely apologize for the inconvenience caused by the non-receipt of your package. We care deeply about our customers' satisfaction and are committed to resolving this situation as soon as possible. We invite you to contact our customer service for immediate assistance.
Thank you for your understanding.
Best regards,
The Pure Extract CBD team
I don't feel any effect
Thank you for your feedback. We are sorry to hear that you did not feel any effect. Each person reacts differently to CBD products, and we encourage you to contact us to discuss your experience. We are here to help you.
Best regards,
The Pure Extract CBD team
The cartridge was half full
Thank you for taking the time to share your experience. We are sorry to hear that you were not completely satisfied with your order. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to resolve this issue.
Best regards,
The Pure Extract CBD team
No good