Customer reviews of R2MS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 265 published reviews
5 222 84% 4 23 9% 3 12 5% 2 5 2% 1 3 1%

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 1 and 2 stars

Reset filters
P
Philippe R.
Rating: 1 out of 5
following a purchase from 08/06/2025
I did not receive the invoice
Translated reviews
Response from R2MS
Hello,
No worries.
Your invoices are in your customer account in the order history.
I have also sent it to you by email.
Have a nice day,
The R2MS team
P
Pascale F.
Rating: 2 out of 5
following a purchase from 22/08/2024
bad
Translated reviews
Response from R2MS
Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,
M
Michelle L.
Rating: 2 out of 5
following a purchase from 26/12/2023
High shipping costs (over 50 euros) and long delivery time (several weeks)
Translated reviews
Response from R2MS
Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2023
Not serious about delivery times - No communication!
Translated reviews
Response from R2MS
Hello Sir, your order from 10/04 shipped on 28/04 for your Truvox paper bags is indeed a long delay and we understand your remark (Apart from this review, we have not found any emails from you requesting information as we respond systematically). That is why we did not apply the customs surcharges that should have been billed to you as indicated on the item you chose. Because this is not the level of service we usually offer. Items like those from the TRUVOX brand related to Brexit result in a longer delay and additional costs, especially for customs. We will better specify this information in our labels. Once again, we are sincerely sorry.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2022
Part ordered on 25/10/22 with acknowledgment of receipt 'your order is being prepared', payment collected instantly. On 25/11/22, no delivery response 'Your order has been taken into account and we are doing our best to serve you better.' and delay postponed to the end of December 2022 (the 30th after a request for clarification). Finally, shipment of the part on 03/01/2023. Yes, on 30/12/22, it was closed, bad luck could they foresee it? Clear lack of reliability, seriousness, and honesty towards the customer.
Translated reviews
Response from R2MS
You are right, the situation you experienced is paradoxical even if our entire team puts all possible energy into serving you better. This is evidenced by all your requests to our various members to which you have always received a response. It is true that payment by Credit Card implies instant payment. On the other hand, the manufacturer's computer system indicated your part was available, even if later it pushed back the delivery date several times. Additionally, as with every year-end holiday period, parcel carriers are overwhelmed and this causes disruptions in deliveries. On the 30th, we were indeed present but closed to the public. We are very sorry for all these disruptions and this bad experience.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2022
Delivery time announced from 24h to 72h and delivery 15 days later. So...
Translated reviews
Response from R2MS
24/72 H was probably for one of your parts (especially the first 2). The delays for out-of-stock references are not mentioned. With potentially nearly 4 million references that can be ordered for us, we have a very large stock, but unfortunately not all parts. For less common parts, like your "white" brush (Ref 9100002066), manufacturers may have a bit more delay. We apologize for this inconvenience.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Order placed on 08/07, we are on 09/09, still no delivery, despite reminders and promises ...
Translated reviews
Response from R2MS
Hello, Our logistics manager has contacted you by email, problems on the manufacturer's side have caused this delay. Sorry for the inconvenience, Best regards, The R2MS team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2020
I am still waiting for a response for my vacuum bags! When we send an email, there is no reply.
Translated reviews
Response from R2MS
Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team
We use cookies for audience measurement and improving user experience.