R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.
Product as described but delivered 1 month after the order despite the chronopost option. It is regrettable to discover that the product is out of stock. The extra cost of a "chrono" shipment suggests that your order will arrive quickly, which was not the case! Customer service contact remains vague about the timelines and states "shipment upon receipt from the supplier", which was respected but 30 days after the order.
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Response from R2MS
Dear Pierre, we thank you for your feedback which allows us to improve our service. We are sincerely sorry that you experienced delivery delays beyond your expectations, which do not correspond to our quality standards. This vacuum elbow was out of stock with the supplier and required a restocking delay from the factory of which we were not aware despite our repeated requests. Please be assured that we are fully committed even if this has not resolved the issue. Once again, we regret this situation.
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Robert B.
Rating: 3 out of 5
following a purchase from 25/07/2025
Note re-evaluated following an exchange with customer service.
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Response from R2MS
Thank you, Sir, for taking into account all the efforts we make every day for all our clients.
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Pascale F.
Rating: 2 out of 5
following a purchase from 22/08/2024
bad
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Response from R2MS
Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,
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Paul G.
Rating: 3 out of 5
following a purchase from 31/01/2024
easy to find the right part Delivery time very, had to follow up to get things moving
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Michelle L.
Rating: 2 out of 5
following a purchase from 26/12/2023
High shipping costs (over 50 euros) and long delivery time (several weeks)
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Response from R2MS
Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2023
The parts are available, but they arrive 2 weeks after the order!!! The parts are not available at R2MS, they are available from the manufacturer! That makes a big difference. Compliant parts, well packaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Telephone service not knowledgeable enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2022
Part ordered on 25/10/22 with acknowledgment of receipt 'your order is being prepared', payment collected instantly. On 25/11/22, no delivery response 'Your order has been taken into account and we are doing our best to serve you better.' and delay postponed to the end of December 2022 (the 30th after a request for clarification). Finally, shipment of the part on 03/01/2023. Yes, on 30/12/22, it was closed, bad luck could they foresee it? Clear lack of reliability, seriousness, and honesty towards the customer.
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Response from R2MS
You are right, the situation you experienced is paradoxical even if our entire team puts all possible energy into serving you better. This is evidenced by all your requests to our various members to which you have always received a response. It is true that payment by Credit Card implies instant payment. On the other hand, the manufacturer's computer system indicated your part was available, even if later it pushed back the delivery date several times. Additionally, as with every year-end holiday period, parcel carriers are overwhelmed and this causes disruptions in deliveries. On the 30th, we were indeed present but closed to the public. We are very sorry for all these disruptions and this bad experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2022
Delivery time announced from 24h to 72h and delivery 15 days later. So...
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Response from R2MS
24/72 H was probably for one of your parts (especially the first 2). The delays for out-of-stock references are not mentioned. With potentially nearly 4 million references that can be ordered for us, we have a very large stock, but unfortunately not all parts. For less common parts, like your "white" brush (Ref 9100002066), manufacturers may have a bit more delay. We apologize for this inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
Very long delay
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Response from R2MS
Hello, A delivery time longer than normal is possible depending on the delivery times of our manufacturers, which we are unfortunately dependent on. We strive to do our best and fastest every day. Thank you for your understanding, Have a nice day, The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
No issues with the site and products, however you should change your delivery service, the order was not delivered on the indicated date without valid reason...
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Response from R2MS
Hello, Thank you for your feedback, we will pass the information to the carrier. Please do not hesitate to contact us when this happens so that we can find a solution as soon as possible. We apologize for the delay and the inconvenience caused! Have a nice day, The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2022
Lack of photos
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Response from R2MS
Hello, We are doing our best to enrich our product photo database (a new process will be implemented in the coming weeks for this) but we manage over 180,000 references and the manufacturers themselves do not necessarily have the photos, so it is complicated to have them all. Thank you for your feedback, The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
Disappointed with the delivery, DPD asked to be home from 12 to 3 PM with a code to provide to the delivery person to find the package on the trash can in front of the house in the evening.
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Response from R2MS
We are sorry to hear that and have reported the information to the carrier.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
Bad point for transport by DPD for a package of 0.05 kg, the post would do the job just as well without a huge van. The customer service is super professional and responsive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
DIFFICULT TO FIND THE PART BY BRAND
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2020
I am still waiting for a response for my vacuum bags! When we send an email, there is no reply.
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Response from R2MS
Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2020
Not very satisfied with the service 3 packages to make the battery work.
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