/10
★★★★★
based on 203 reviews published
★★★★★
based on 203 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the invoice
Philippe R.
purchased on 08/06/2025
Translated review
Answer from R2MS
Hello,
No worries.
Your invoices are in your customer account in the order history.
I have also sent it to you by email.
Have a nice day,
The R2MS team
No worries.
Your invoices are in your customer account in the order history.
I have also sent it to you by email.
Have a nice day,
The R2MS team
1
/5
★☆☆☆☆
Not serious about delivery times - No communication!
Acheteur Vérifié
purchased on 10/04/2023
Translated review
Answer from R2MS
Hello Sir, your order from 10/04 shipped on 28/04 for your Truvox paper bags is indeed a long delay and we understand your remark (Apart from this review, we have not found any emails from you requesting information as we respond systematically). That is why we did not apply the customs surcharges that should have been billed to you as indicated on the item you chose. Because this is not the level of service we usually offer. Items like those from the TRUVOX brand related to Brexit result in a longer delay and additional costs, especially for customs. We will better specify this information in our labels. Once again, we are sincerely sorry.
1
/5
★☆☆☆☆
Order placed on 08/07, we are on 09/09, still no delivery, despite reminders and promises ...
Acheteur Vérifié
purchased on 03/08/2020
Translated review
Answer from R2MS
Hello, Our logistics manager has contacted you by email, problems on the manufacturer's side have caused this delay. Sorry for the inconvenience, Best regards, The R2MS team