/10
★★★★★
based on 203 reviews published
★★★★★
based on 203 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Bad
Pascale F.
purchased on 22/08/2024
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Answer from R2MS
Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,
3
/5
★★★☆☆
Easy to find the right part Delivery time very, had to follow up to get things moving
Paul G.
purchased on 31/01/2024
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2
/5
★★☆☆☆
High shipping costs (over 50 euros) and long delivery time (several weeks)
Michelle L.
purchased on 26/12/2023
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Answer from R2MS
Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team
3
/5
★★★☆☆
The parts are available, but they arrive 2 weeks after the order!!! The parts are not available at R2MS, they are available from the manufacturer! That makes a big difference. Compliant parts, well packaged.
Acheteur Vérifié
purchased on 06/09/2023
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3
/5
★★★☆☆
Telephone service not knowledgeable enough
Acheteur Vérifié
purchased on 28/06/2023
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2
/5
★★☆☆☆
Part ordered on 25/10/22 with acknowledgment of receipt 'your order is being prepared', payment collected instantly. On 25/11/22, no delivery response 'Your order has been taken into account and we are doing our best to serve you better.' and delay postponed to the end of December 2022 (the 30th after a request for clarification). Finally, shipment of the part on 03/01/2023. Yes, on 30/12/22, it was closed, bad luck could they foresee it? Clear lack of reliability, seriousness, and honesty towards the customer.
Acheteur Vérifié
purchased on 25/10/2022
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Answer from R2MS
You are right, the situation you experienced is paradoxical even if our entire team puts all possible energy into serving you better. This is evidenced by all your requests to our various members to which you have always received a response. It is true that payment by Credit Card implies instant payment. On the other hand, the manufacturer's computer system indicated your part was available, even if later it pushed back the delivery date several times. Additionally, as with every year-end holiday period, parcel carriers are overwhelmed and this causes disruptions in deliveries. On the 30th, we were indeed present but closed to the public. We are very sorry for all these disruptions and this bad experience.
2
/5
★★☆☆☆
Delivery time announced from 24h to 72h and delivery 15 days later. So...
Acheteur Vérifié
purchased on 05/10/2022
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Answer from R2MS
24/72 H was probably for one of your parts (especially the first 2). The delays for out-of-stock references are not mentioned. With potentially nearly 4 million references that can be ordered for us, we have a very large stock, but unfortunately not all parts. For less common parts, like your "white" brush (Ref 9100002066), manufacturers may have a bit more delay. We apologize for this inconvenience.
3
/5
★★★☆☆
Very long delay
Acheteur Vérifié
purchased on 20/04/2022
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Answer from R2MS
Hello, A delivery time longer than normal is possible depending on the delivery times of our manufacturers, which we are unfortunately dependent on. We strive to do our best and fastest every day. Thank you for your understanding, Have a nice day, The R2MS team
3
/5
★★★☆☆
No issues with the site and products, however you should change your delivery service, the order was not delivered on the indicated date without valid reason...
Acheteur Vérifié
purchased on 04/05/2022
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Answer from R2MS
Hello, Thank you for your feedback, we will pass the information to the carrier. Please do not hesitate to contact us when this happens so that we can find a solution as soon as possible. We apologize for the delay and the inconvenience caused! Have a nice day, The R2MS team
3
/5
★★★☆☆
Lack of photos
Acheteur Vérifié
purchased on 07/04/2022
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Answer from R2MS
Hello, We are doing our best to enrich our product photo database (a new process will be implemented in the coming weeks for this) but we manage over 180,000 references and the manufacturers themselves do not necessarily have the photos, so it is complicated to have them all. Thank you for your feedback, The R2MS team
3
/5
★★★☆☆
Disappointed with the delivery, DPD asked to be home from 12 to 3 PM with a code to provide to the delivery person to find the package on the trash can in front of the house in the evening.
Acheteur Vérifié
purchased on 07/12/2021
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Answer from R2MS
We are sorry to hear that and have reported the information to the carrier.
3
/5
★★★☆☆
Bad point for transport by DPD for a package of 0.05 kg, the post would do the job just as well without a huge van. The customer service is super professional and responsive
Acheteur Vérifié
purchased on 17/03/2021
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3
/5
★★★☆☆
DIFFICULT TO FIND THE PART BY BRAND
Acheteur Vérifié
purchased on 19/11/2020
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2
/5
★★☆☆☆
I am still waiting for a response for my vacuum bags! When we send an email, there is no reply.
Acheteur Vérifié
purchased on 12/08/2020
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Answer from R2MS
Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team
3
/5
★★★☆☆
Not very satisfied with the service 3 packages to make the battery work.
Acheteur Vérifié
purchased on 03/08/2020
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