RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Product too large and poorly sized for my daughter. Return request. Return made but still no response from customer service. The package was received a week ago, but still indicated as awaiting package in the return status. I am waiting for my refund
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Response from RACER 1927
Hello,
We are sorry to hear that your experience did not meet your expectations and that you have not yet received confirmation for your return. We understand your frustration and thank you for your patience. We will look into your situation to resolve this issue as quickly as possible.
Please send us your order number to this email address to assist us in our inquiries: [email protected]
Best regards.
The racer1927.com team
F
Fabien L.
Rating: 1 out of 5
following a purchase from 15/02/2025
I am still waiting for my gloves and a response to my complaint regarding the carrier who has not responded either for 2 weeks. One has to wonder if this brand is just a scam…
To whom it may concern
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Response from RACER 1927
Hello,
after verification, it appears that the tracking indicates an effective delivery (Another relay point, retained by the carrier. This can happen when the first relay point is saturated or no longer accepts deliveries).
And a receipt by the final customer on February 18.
We are sending you these elements by email.
Do not hesitate to contact us by email if needed
Best regards,
Y
Yann R.
Rating: 2 out of 5
following a purchase from 13/02/2025
2 damaged products out of 4. Certainly, this does not make them unusable, but it is frustrating.
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Response from RACER 1927
Hello Mr. Ribot,
We are sorry for the inconvenience caused.
Did you raise a concern upon receipt?
Could you please send us the details by email? [email protected] (if it concerns Cebé items) [email protected] (if it concerns Racer items)
Upon receipt of these details, our services will process your request.
Best regards,
P/ Customer service
J
Julien F.
Rating: 1 out of 5
following a purchase from 11/02/2025
The item received does not resemble the photo.
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Response from RACER 1927
Hello,
we are sorry for the inconvenience caused.
Could you please send us the details (order reference + visuals of the received item) by email so that we can review your request and follow up on it? [email protected]
Best regards,
P/ Customer service
H
H M.
Rating: 2 out of 5
following a purchase from 11/01/2025
Slight quality, especially for this price.
Color not exactly as imagined.
Too bad, because for Made In France, it's very disappointing
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
S
S P.
Rating: 1 out of 5
following a purchase from 01/12/2024
I did not receive my order, no possibility to get the item again and late refund
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Response from RACER 1927
Hello, Thank you for your message.
As exchanged with you by email, we could not send you a new item because it is out of stock.
And regarding the refund, we had to wait for confirmation from our carrier that your package had indeed been stolen.
Everything was clearly explained to you by email.
I wish you a good day, Best regards.
TEAM RACER
M
M T.
Rating: 1 out of 5
following a purchase from 18/12/2024
Please refer to my previous review which does not mention any personal information as you seem to say!!
I deduce that for it to be published my review must be favorable to you
I think this is not the best way to inform potential buyers
Best regards
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Response from RACER 1927
Hello Sir,
I just reread our response, we do not mention at any time that you provide personal information. We simply inform you that if you send an email to our customer service, you will receive a personalized response.
I will give you the email address to which you can write to us, and our advisors will take the time to respond to you: [email protected]
I wish you a good day, Best regards.
TEAM RACER
H
H M.
Rating: 1 out of 5
following a purchase from 08/12/2024
After just 1 year, the gloves no longer worked and I had to buy new batteries and it still doesn't work!
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
P
P B.
Rating: 1 out of 5
following a purchase from 05/11/2024
the battery is defective customer service informed but no follow-up
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Response from RACER 1927
Hello,
Thank you for your message.
We are sorry to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this e-mail address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as the proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 18/08/2024
Gloves were damaged in a few minutes. This brand is not trustworthy.
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Response from RACER 1927
Hello,
Thank you for your message.
We are sorry to read that your order does not bring you complete satisfaction.
To improve our products and services, you can contact our customer service at this e-mail address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as the solutions envisaged.
Regards
RACER Team
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 29/07/2024
I am still waiting for my refund made on Friday, August 2.
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 20/06/2024
No information regarding my delivery, the package was supposed to be shipped on June 20th, it is now the 27th and nothing, no info, no tracking number, I am still waiting for my package... let's hope this is unusual...
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Response from RACER 1927
Hello Sir,
after the various exchanges you had with our services, we hope that your package has arrived following the logistics service's interaction to have your order re-shipped and delivered in the best possible time.
Best regards,
P/ Customer service
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 16/04/2024
I contacted you several times because I only received one glove out of 2 and to this day I still have no response
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not fully satisfy you.
In an effort to improve our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 02/03/2024
Chaotic delivery leading to unnecessary trips and associated time losses.
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Response from RACER 1927
Hello Sir,
In light of the complications encountered with your delivery, we completely understand your opinion and your dissatisfaction regarding this aspect.
Delivery is a parameter that unfortunately does not depend on us.
Once the package has been picked up and the instructions given, the transport company is completely "autonomous" in its delivery methods.
This can lead to inconveniences if an issue arises during the delivery attempts by the driver (closed relay point or refusing a package, customer absent, etc).
We remain, for our part, -unfortunately- dependent on these parameters.
Although we do everything possible, on the Customer Service side, to be responsive and find the most suitable/quick solutions to satisfy our Customers, we may be faced with this logistical issue. We are sorry about that.
We hope, however, that you will be satisfied with your item.
Best regards,
Customer service
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 21/01/2024
I did not receive my order and Racer have not issued a refund
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Response from RACER 1927
Hello Mary, could you give us your order id? Regards
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 10/01/2024
Not very convincing for keeping hands warm!!
I advise taking the size larger than the hand measurements
Disappointed for this quality and price
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 09/01/2024
So disappointed... 250€ for gloves that barely heat and whose battery lasts 1h30... Seriously?!?
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Response from RACER 1927
Hello,
Thank you for your message.
We regret to learn that your order does not bring you complete satisfaction.
In a process of improving our products and services, you can contact our customer service at this email address: [email protected]
Our advisors will take the time to provide you with a personalized response, as well as proposed solutions.
Best regards
The RACER team
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 19/12/2023
Very happy to buy good quality gloves from Racer, I was very disappointed with the size of these! It is clearly stated on the site that they fit normally, that you should choose your usual size. However, I received a pair that is 1 to 1.5 sizes smaller than what I usually take...
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 15/09/2023
It's been a month since I placed my order, I still haven't received anything. Still no response from customer service... Maybe still on vacation.
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Response from RACER 1927
Hello, thank you for your message. The customer service has replied to you by email indicating the availability of your package since 05/10 at the chosen pickup point. I wish you a good day. Best regards. Team RACER
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 08/08/2023
I don't rate the product which is excellent, but the service.
Hyper long delivery almost 1 month to deliver in the capital ...
No feedback or empathy, to announce a new delivery.
The minimum: an email? a text? a mobile call?
Nothing, nada.
For the next purchase, you have lost a customer.
When you are a merchant on the internet, it's at least a bit of communication with the customer ...
It's Chronosposte who announces by text that it's delivered without saying what and who is the sender. Great!
Fortunately, Racer doesn't have a store in Paris, lol.
In short, a zero point on communication and quality of service.
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Acheteur V.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, the Ronin red/white/black summer gloves are not red as on your site, the European red color. It's the red from China. My new motorcycle is European red. For me, the gloves and the motorcycle need to be the same color. I am not happy. What do you propose for me? Conor
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 05/05/2023
I ordered two pairs of heated gloves and one pair was missing batteries. The boxes were still sealed so customs or the carrier have not removed them. I have contacted customer service yet still do not have batteries being sent.
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 07/03/2023
Very disappointed with this site. The product seems to be of good quality but it is too big. I wanted an exchange or a refund but impossible to contact customer service… I am left with unusable gloves because they are too big. I would like to be contacted. Thank you
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 05/02/2023
Absolutely ineffective customer service, the order was not suitable but impossible to return it as no return label available. Despite an email to customer service 10 days ago, no follow-up was given to my complaint.
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Response from RACER 1927
Hello, could you please give me your order number so I can process your request? Thank you very much, Stephanie
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 31/01/2023
I did not receive the user manual for the overshoes but the one for the gloves. Can you send it to me?
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello, I am trying to contact you via your form to return my eglove4 product because I cannot on the site as it remains shipped and not delivered. Sincerely, your customer service is non-existent. I wish to be called back and for you to take care of this return/change of these gloves.
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Response from RACER 1927
Hello Marc, can you tell me your order number? Thank you
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 27/01/2023
The product looks beautiful but does not work. I contacted support but have not heard back in 48 hours. I bought these gloves for a ski trip and was not able to use them.
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Response from RACER 1927
Hello Maria, did you get the feedback?
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 23/01/2023
No news about my return request. The gloves are too big and do not match the measurements taken. No possible phone contact.
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Response from RACER 1927
Hello Bruno, did you get your return? Thank you.
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 08/12/2022
I had to try several times to be able to use my credit.
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Response from RACER 1927
Hello,
Indeed it was complicated due to a small exceptional bug on our site. We are sorry and hope that your products bring you complete satisfaction.
The RACER customer service.
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 06/12/2022
I did not receive the item corresponding to my order and the customer service response is taking time...
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Response from RACER 1927
Hello, can you please provide me with your order number so we can process your case?
Not having received a response to our exchange, we assume that your problem has been resolved by our sales service.
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 03/12/2022
very annoyed for expensive gloves that are not warm at all
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Response from RACER 1927
Hello Pauline, could you please tell me your glove model? Best regards
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 26/07/2022
The 2 pairs of gloves were available. They were shipped on Monday the 25th and yet are not delivered on the 31st
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Response from RACER 1927
Hello, did you receive your gloves?
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 14/01/2022
My gloves do not heat up enough, even after buying new (expensive) batteries as recommended by Racer. Furthermore, I regret the quality of the delivery service in Belgium from DHL.
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Response from RACER 1927
Hello,
For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.
In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.
Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.
Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.
The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.
Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.
Hoping to have best answered your questions.
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 30/12/2021
I requested an exchange. The process is really complicated. I dropped off my package at a TNT drop-off point more than a week ago and I still have no news
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Response from RACER 1927
Hello,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 19/11/2021
A real disaster! First contact on October 27, 2021 with customer service, one of my gloves is damaged, I asked twice if it was possible to exchange the defective glove and I never got a response. I returned the complete pair on November 29, I was told it was not repairable, I asked again if it was possible to buy a glove: no response, I requested the return on December 6, on December 26 I still received nothing, I followed up by phone and my pair of gloves was returned to me on December 27… 2 months to process this case!!!
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Response from RACER 1927
Hello Sir,
We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.
Best regards,
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 14/12/2021
Complicated returns because of several steps.
The carrier never delivers to the home claiming absence even though they did not come to the house
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Response from RACER 1927
Hello Sir,
returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 12/11/2021
Heated gloves purchased in November 2018 used 3 months in the year (50 km/day 4 days/week). In 2019 when I resumed using the gloves in November, batteries dead (used 3 months in 2018). November 2021 batteries dead; new ones provided by customer service (thank you ++) used for 2 days and the heated gloves no longer heat even though batteries charged... too bad given the price of the gloves
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A
Acheteur V.
Rating: 1 out of 5
following a purchase from 22/09/2021
Delivery at €9.98 scheduled in 48h not respected
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Acheteur V.
Rating: 1 out of 5
following a purchase from 01/06/2021
The gloves are really nice. They were ordered according to the size chart. Unfortunately unusable because 3 sizes too small. Unusable. Not recommended.
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Response from RACER 1927
Hello Sir,
Thank you for your order and your feedback on the look of the gloves.
Was this pair intended for you? Because this is a women's model and the sizing differs between men's and women's models, this could explain why the size is 3 times too small for you.
Since your purchase was made less than 15 days ago, you have the option to request a return via the following link: https://sav.racergloves.com/fr
Best regards,
A
Acheteur V.
Rating: 1 out of 5
following a purchase from 29/01/2021
Very disappointed with the delivery, the package was sent and then lost, I have no news, I don't know where my order is, anyway disappointed.
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Response from RACER 1927
Hello Sir,
It seems that the colissimo services have sent your package in the wrong direction, hence the delivery delay. It is currently being routed to the relay point you selected.
We are sorry that the delivery was disrupted independently of our will.
Please feel free to contact us directly at [email protected] if you encounter any issues.
Best regards,
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