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A
Rating: 2 out of 5
After two days of use, the gloves degraded at high speed, the inside of the fingers is peeling and the grips are already worn out.
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Customer reviews of RACER 1927
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 087 published reviews
Summary of reviews
RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Reviews 1 and 2 stars
Reset filtersA
Rating: 2 out of 5
one of my order was cancelled and i emailed about it and i still have not received the reply. it is about regarding the refund of the cancelled order.
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Response from RACER 1927
Dear Sir,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
A
Rating: 1 out of 5
I ordered gloves and the site charged me shipping fees between France and Canada of 42.50 euros. Upon receipt, I see that the package was posted in Montreal while I live in Quebec: I therefore paid international shipping fees for a national shipment 280 km from my home. This is dishonest!
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Response from RACER 1927
Hello Sir,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
A
Rating: 1 out of 5
Delivery not satisfactory at all!!!
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Response from RACER 1927
Hello,
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
A
Rating: 1 out of 5
A glove much tighter than the other and longer fingers
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
Translated reviews
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
Response from RACER 1927
Hello,
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
A
Rating: 2 out of 5
big sizing issue
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Response from RACER 1927
Hello,
thank you for this feedback, indeed on some models the sizing was not optimal. We have therefore added a section on the site 'KNOW MY SIZE', which will be further improved in the next version that should be released soon. Regarding your purchase, did you find satisfaction with a RACER model?
Best regards
The RACER customer service
thank you for this feedback, indeed on some models the sizing was not optimal. We have therefore added a section on the site 'KNOW MY SIZE', which will be further improved in the next version that should be released soon. Regarding your purchase, did you find satisfaction with a RACER model?
Best regards
The RACER customer service