Customer reviews of RACER 1927

I purchased 2 pairs of Ventus gloves XL and S on your Racer1927 site and for your information, putting on and taking off the gloves is a test of strength...... I had to make 2 modifications.

1. Additional opening to facilitate hand entry.

2. Added a tab for better grip at the glove opening, impossible to open when wearing the gloves.

For your information, I have always worn Racer gloves and have always been satisfied, but this time, no.

Big delivery problems. The pickup point proposed on the site was actually not one. My package went to the TNT agency which is more than 30 minutes away without notifying me.

Product too large and poorly sized for my daughter. Return request. Return made but still no response from customer service. The package was received a week ago, but still indicated as awaiting package in the return status. I am waiting for my refund

The brand is losing some of my trust, I have owned various heated motorcycle gloves for 8 years. A pair of heated motorcycle gloves broke down 2 months after the warranty, bad luck, but the gear is ultimately quite expensive and not so high quality... low resistance to cold in battery-free mode even at full power, low resistance to heavy autumn rain in less than 30 minutes gloves soaked through by water entering via the tightening system. So not great...
However, customer service is quick to respond, I am now waiting to see if the repair of the gloves will work.

Gloves apparently of good quality, but too small despite taking measurements before purchase. Unfortunately, return shipping costs are at the customer's expense. This will not encourage me to order another size or other products in the future.

I am still waiting for my gloves and a response to my complaint regarding the carrier who has not responded either for 2 weeks. One has to wonder if this brand is just a scam…

To whom it may concern

The item received does not resemble the photo.

Very poorly made site.

I did not receive my order, no possibility to get the item again and late refund

Please refer to my previous review which does not mention any personal information as you seem to say!!
I deduce that for it to be published my review must be favorable to you
I think this is not the best way to inform potential buyers
Best regards

After just 1 year, the gloves no longer worked and I had to buy new batteries and it still doesn't work!

Size question: The L was too short for the fingers so I took the XL which has a hand width a bit too large. Otherwise nice product.

chaotic delivery with the relay point, but well taken over by Racer staff

the battery is defective customer service informed but no follow-up

Heavy jacket > 1 kg compared to some at 350 g.
Very good waterproofing and covers the legs well.
Very limited breathability due to the weight and polyester material.
The side openings and buttoning are very practical for pedaling

Gloves were damaged in a few minutes. This brand is not trustworthy.

No information regarding my delivery, the package was supposed to be shipped on June 20th, it is now the 27th and nothing, no info, no tracking number, I am still waiting for my package... let's hope this is unusual...

I contacted you several times because I only received one glove out of 2 and to this day I still have no response

The site is good! However, the package was supposed to be delivered to my home but that was not the case!

I did not receive my order and Racer have not issued a refund

The first navigation page allows you to choose your equipment well.
Inside (motorcycle gloves)
Listing too long. Better to break down:
mid-season, summer, winter.
Improve details that are often basic for all gloves.
Interesting information for winters, indication of cold resistance by indicating degrees. Often overestimated

So disappointed... 250€ for gloves that barely heat and whose battery lasts 1h30... Seriously?!?

It's been a month since I placed my order, I still haven't received anything. Still no response from customer service... Maybe still on vacation.

I don't rate the product which is excellent, but the service.


Hyper long delivery almost 1 month to deliver in the capital ...

No feedback or empathy, to announce a new delivery.

The minimum: an email? a text? a mobile call?

Nothing, nada.

For the next purchase, you have lost a customer.

When you are a merchant on the internet, it's at least a bit of communication with the customer ...

It's Chronosposte who announces by text that it's delivered without saying what and who is the sender. Great!


Fortunately, Racer doesn't have a store in Paris, lol.

In short, a zero point on communication and quality of service.

I ordered a pair of motorcycle gloves (the Meta 4); super product, excellent ventilation, very soft leather, lightweight, I highly recommend these gloves for summer, I chose one size smaller than my usual size, perfect finger length, a bit tight at first, but the leather is starting to stretch, they will soon be perfect.
I want to highlight Racer's responsiveness, order shipped the same day; however, the delivery service from TNT/Fedex is downright pathetic, they don't show up and allow themselves to report that the recipient was absent and that it was impossible to notify, and this happened for 2 consecutive days (this surely allows them to improve their stats, it's pathetic). Moreover, I am still looking on their site for how to reschedule a delivery; in the end, I had to go to their agency and struggle to retrieve my package (a real sketch...). Too bad, without this unfortunate experience, I would have given 5 stars without any problem. I still highly recommend the Racer1927 site, but please change carriers.

Hello, the Ronin red/white/black summer gloves are not red as on your site, the European red color. It's the red from China. My new motorcycle is European red. For me, the gloves and the motorcycle need to be the same color. I am not happy. What do you propose for me? Conor

I ordered two pairs of heated gloves and one pair was missing batteries. The boxes were still sealed so customs or the carrier have not removed them. I have contacted customer service yet still do not have batteries being sent.

Good quality and comfortable gloves but I got them for grip and unfortunately my reins still slip a lot…

It's easy to see on a smartphone, but I had trouble choosing because there were similar photos

Very disappointed with this site. The product seems to be of good quality but it is too big. I wanted an exchange or a refund but impossible to contact customer service… I am left with unusable gloves because they are too big. I would like to be contacted. Thank you

Easy to place an order.
Fast delivery, but the carrier drops the package at a distant pickup point, without even ringing the doorbell or calling, too bad.

Absolutely ineffective customer service, the order was not suitable but impossible to return it as no return label available. Despite an email to customer service 10 days ago, no follow-up was given to my complaint.

Hello, I am trying to contact you via your form to return my eglove4 product because I cannot on the site as it remains shipped and not delivered. Sincerely, your customer service is non-existent. I wish to be called back and for you to take care of this return/change of these gloves.

Lack of information on sizes when the references mention both men's and women's sizes (S7/M8/L9).

The thumb does not seem to be heated and the power is too low. We buy heated gloves to keep our hands warm. The battery recharge is a bit tedious. For 200€, I hoped to be impressed. This is not the case.

The product looks beautiful but does not work. I contacted support but have not heard back in 48 hours. I bought these gloves for a ski trip and was not able to use them.

Top site

Good ordering experience. Problem with TNT-Fedex delivery arrived 2 days late compared to the announced date. No response to messages sent to 1927.com or TNT (or only once delivered for TNT). Not convenient to be stuck at home for 2 days wondering when you will be delivered...

I made a mistake. The fingers are long... too bad

The order and its processing were perfect. The site and the product are top.
Big downside with the carrier who did not deliver properly. Upon checking the shipping tracking, I noticed that I had to contact the carrier because there was an issue with my package. I sent 3 messages to the carrier that went unanswered until I was informed that the delivery was made but with several unjustified delays.