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A
Rating: 3 out of 5
I can't give my opinion, I just received this pair of gloves and they are winter gloves to see in December.
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Customer reviews of RACER 1927
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 087 published reviews
Summary of reviews
RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery announced by TNT and requested at home, ultimately delivered to a relay point 8 km away, by Mondial Relay and 1 week later.
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A
Rating: 3 out of 5
The seams at the tips of the fingers are annoying. I shortened my nails but the seam systematically slips between my nails and fingers. Other than that, they are pretty, well-ventilated, and quite well-finished.
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A
Rating: 3 out of 5
The gloves are of good quality, let's see how they evolve over the long term. The sensations are also very good. However, they do not have tightening straps which makes them difficult to put on. Also, my finger in the glove does not reach the end of the glove naturally, I have to fold the glove for that.
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A
Rating: 3 out of 5
Bravo for the quality of your products.
Only regret, I was guided by the hand size chart, and in the end, the gloves are too big (in length and width.) Given that the gloves will stretch over time, I will float in them...
Translated reviews
Only regret, I was guided by the hand size chart, and in the end, the gloves are too big (in length and width.) Given that the gloves will stretch over time, I will float in them...
A
Rating: 3 out of 5
The product is cool. The explanatory data is however a bit light and hard to find the entire range.
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A
Rating: 3 out of 5
Much less comfortable than expected. Worn for about an hour under motorcycle jeans, they become uncomfortable and, in the end, difficult to bear. I regret this purchase which is otherwise very expensive considering the discomfort of the product.
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A
Rating: 3 out of 5
Despite the correct prices and top delivery times, I received gloves with a stained logo. I did not return them because it was a last-minute purchase, but I think a verification of your items before sending them would be welcome. Thank you
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Response from RACER 1927
Hello, thank you for your constructive feedback which we take into account. The products are checked, but errors can sometimes slip through. Best regards
A
Rating: 1 out of 5
I requested an exchange. The process is really complicated. I dropped off my package at a TNT drop-off point more than a week ago and I still have no news
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Response from RACER 1927
Hello,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.
Best regards,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.
Best regards,
A
Rating: 1 out of 5
A real disaster! First contact on October 27, 2021 with customer service, one of my gloves is damaged, I asked twice if it was possible to exchange the defective glove and I never got a response. I returned the complete pair on November 29, I was told it was not repairable, I asked again if it was possible to buy a glove: no response, I requested the return on December 6, on December 26 I still received nothing, I followed up by phone and my pair of gloves was returned to me on December 27… 2 months to process this case!!!
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Response from RACER 1927
Hello Sir,
We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.
Best regards,
We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.
Best regards,
A
Rating: 3 out of 5
difficult to navigate
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A
Rating: 3 out of 5
they need a clip so you do not lose one, they are not as warm as I expected.
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A
Rating: 3 out of 5
I still have not received my order.
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A
Rating: 3 out of 5
Quality products, wide choice, reasonable delivery but lack of tracking information and various computer bugs in sending emails.
Took RACER FLYNN-2- on site because cheaper than anywhere else. To be worn with leather under gloves if in the countryside.
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Took RACER FLYNN-2- on site because cheaper than anywhere else. To be worn with leather under gloves if in the countryside.
A
Rating: 3 out of 5
The site is serious (tracking, delivery...) but I am disappointed with my item
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A
Rating: 3 out of 5
Too bad you have to pay nearly €15 for delivery, no other alternative is offered (relay point)
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A
Rating: 3 out of 5
The site is quite good and the 24-hour delivery is well respected, however the carrier I dealt with for my order never came to my house as planned but dropped the package at a partner store quite far from my home.
The gloves received are of good quality and meet my expectations but the batteries are missing in the box of one pair of heated gloves
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The gloves received are of good quality and meet my expectations but the batteries are missing in the box of one pair of heated gloves
A
Rating: 1 out of 5
Delivery at €9.98 scheduled in 48h not respected
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A
Rating: 1 out of 5
The gloves are really nice. They were ordered according to the size chart. Unfortunately unusable because 3 sizes too small. Unusable. Not recommended.
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Response from RACER 1927
Hello Sir,
Thank you for your order and your feedback on the look of the gloves.
Was this pair intended for you? Because this is a women's model and the sizing differs between men's and women's models, this could explain why the size is 3 times too small for you.
Since your purchase was made less than 15 days ago, you have the option to request a return via the following link: https://sav.racergloves.com/fr
Best regards,
Thank you for your order and your feedback on the look of the gloves.
Was this pair intended for you? Because this is a women's model and the sizing differs between men's and women's models, this could explain why the size is 3 times too small for you.
Since your purchase was made less than 15 days ago, you have the option to request a return via the following link: https://sav.racergloves.com/fr
Best regards,
A
Rating: 1 out of 5
Very disappointed with the delivery, the package was sent and then lost, I have no news, I don't know where my order is, anyway disappointed.
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Response from RACER 1927
Hello Sir,
It seems that the colissimo services have sent your package in the wrong direction, hence the delivery delay. It is currently being routed to the relay point you selected.
We are sorry that the delivery was disrupted independently of our will.
Please feel free to contact us directly at [email protected] if you encounter any issues.
Best regards,
It seems that the colissimo services have sent your package in the wrong direction, hence the delivery delay. It is currently being routed to the relay point you selected.
We are sorry that the delivery was disrupted independently of our will.
Please feel free to contact us directly at [email protected] if you encounter any issues.
Best regards,
A
Rating: 3 out of 5
Glove a bit thick and stitching a bit fragile
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A
Rating: 3 out of 5
It's a shame to receive a promo code after purchase valid for only 1 month. Same for reward credits after purchases, also valid for 1 month. Basically, to enjoy the benefits, you have to make a purchase every month.
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A
Rating: 3 out of 5
It's a shame to receive a promo code after purchase valid for only 1 month. Same for reward credits after purchases, also valid for 1 month. Basically, to enjoy the benefits, you have to make a purchase every month.
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A
Rating: 3 out of 5
The product is very good and meets my expectations, especially for the possibility of adding a second battery and extending the heat duration.
The only downside concerns the return policy. I had to return a product because I ordered the wrong size and I found out that the return shipping was entirely at my expense. Normally in online purchases, the return is at the seller's expense. I spent 28 euros to send the product back by mail. On this aspect, I think Race needs to review its commercial policy.
Daniela
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The only downside concerns the return policy. I had to return a product because I ordered the wrong size and I found out that the return shipping was entirely at my expense. Normally in online purchases, the return is at the seller's expense. I spent 28 euros to send the product back by mail. On this aspect, I think Race needs to review its commercial policy.
Daniela
A
Rating: 1 out of 5
I ordered gloves and the site charged me shipping fees between France and Canada of 42.50 euros. Upon receipt, I see that the package was posted in Montreal while I live in Quebec: I therefore paid international shipping fees for a national shipment 280 km from my home. This is dishonest!
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Response from RACER 1927
Hello Sir,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
First of all, we thank you for your purchase on our website.
The delivery was indeed made via our warehouse in Montreal where we had just received the model you ordered.
In a concern for quality of service, we decided to ship directly from Canada rather than from France, which would have extended the delivery times of your order for which you would have seen customs fees applied of an amount of 18% of the product value.
In other words, your pair of gloves cost you 234.13 EUR shipping fees included instead of 460 CAD taxes included if you had bought it from one of our resellers in Canada.
We apologize for the confusion created and inform you that a refund of 20 EUR (amount that would have been charged to you from Canada) has just been made.
Best regards,
A
Rating: 3 out of 5
Nothing to say about the product faithful to the description
However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
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However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
A
Rating: 1 out of 5
Delivery not satisfactory at all!!!
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Response from RACER 1927
Hello,
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
You report that this item ordered in Chrono-post was not delivered on time.
Indeed, a bug in the carrier's software caused the package to return to our warehouses after several days.
As soon as it returned to our warehouses, your package was sent out again via DHL.
We apologize for the inconvenience caused and please contact customer service for a refund of your shipping costs.
Sportingly
The RACER team
A
Rating: 1 out of 5
A glove much tighter than the other and longer fingers
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
Translated reviews
Customer service contacted. Email with photo to be sent and they must make the exchange
Because of the nice gloves that I had tried in a store and fit me very well
I can't wait ....
Response from RACER 1927
Hello,
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
Following your call we indicated that you needed to send us a photo showing that the gloves were not the same size. Unfortunately, to this day, we have not received anything. You just need to send this to trigger the free return procedure.
It is indeed quite regrettable, so we are waiting for your news to send you a compliant pair.
Thank you for your feedback
Best regards
A
Rating: 3 out of 5
Did not take into account the gift points during my second order. Two days later. No possibility of returning the package. On the site. No correspondent on the thread
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Response from RACER 1927
Hello,
Loyalty points are acquired after 15 days (legal withdrawal period of the order). After this period, you can use them. Regarding returns, for now, just go to the contact section and request a product return, a form must be filled out, and once validated, we will send you the return slip. Very soon, a dedicated site will allow you to manage this.
Regarding the lack of availability by phone, we apologize, the holiday period is always complicated, by email, you are sure to get a response within 24 hours.
Sportingly
The RACER team
Loyalty points are acquired after 15 days (legal withdrawal period of the order). After this period, you can use them. Regarding returns, for now, just go to the contact section and request a product return, a form must be filled out, and once validated, we will send you the return slip. Very soon, a dedicated site will allow you to manage this.
Regarding the lack of availability by phone, we apologize, the holiday period is always complicated, by email, you are sure to get a response within 24 hours.
Sportingly
The RACER team