Customer reviews of RACER 1927

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9,4 /10
Overall rating: 9,4 out of 10
Based on 1 087 published reviews

Summary of reviews

RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.

Reviews 2 and 3 stars

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A
Acheteur V.
Rating: 2 out of 5
following a purchase from 14/01/2022
My gloves do not heat up enough, even after buying new (expensive) batteries as recommended by Racer. Furthermore, I regret the quality of the delivery service in Belgium from DHL.
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Response from RACER 1927
Hello,

For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.

In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.

Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.

Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.

The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.

Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.

Hoping to have best answered your questions.
A
Acheteur V.
Rating: 3 out of 5
following a purchase from 23/12/2021
difficult to navigate
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Acheteur V.
Rating: 3 out of 5
following a purchase from 23/12/2021
they need a clip so you do not lose one, they are not as warm as I expected.
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Acheteur V.
Rating: 2 out of 5
following a purchase from 14/12/2021
Complicated returns because of several steps.
The carrier never delivers to the home claiming absence even though they did not come to the house
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Response from RACER 1927
Hello Sir,

returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards
A
Acheteur V.
Rating: 3 out of 5
following a purchase from 10/12/2021
I still have not received my order.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 26/11/2021
Quality products, wide choice, reasonable delivery but lack of tracking information and various computer bugs in sending emails.
Took RACER FLYNN-2- on site because cheaper than anywhere else. To be worn with leather under gloves if in the countryside.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 13/11/2021
The site is serious (tracking, delivery...) but I am disappointed with my item
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Acheteur V.
Rating: 2 out of 5
following a purchase from 12/11/2021
Heated gloves purchased in November 2018 used 3 months in the year (50 km/day 4 days/week). In 2019 when I resumed using the gloves in November, batteries dead (used 3 months in 2018). November 2021 batteries dead; new ones provided by customer service (thank you ++) used for 2 days and the heated gloves no longer heat even though batteries charged... too bad given the price of the gloves
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Acheteur V.
Rating: 3 out of 5
following a purchase from 02/10/2021
Too bad you have to pay nearly €15 for delivery, no other alternative is offered (relay point)
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Acheteur V.
Rating: 3 out of 5
following a purchase from 23/09/2021
The site is quite good and the 24-hour delivery is well respected, however the carrier I dealt with for my order never came to my house as planned but dropped the package at a partner store quite far from my home.
The gloves received are of good quality and meet my expectations but the batteries are missing in the box of one pair of heated gloves
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Acheteur V.
Rating: 3 out of 5
following a purchase from 26/01/2021
Glove a bit thick and stitching a bit fragile
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Acheteur V.
Rating: 3 out of 5
following a purchase from 17/01/2021
It's a shame to receive a promo code after purchase valid for only 1 month. Same for reward credits after purchases, also valid for 1 month. Basically, to enjoy the benefits, you have to make a purchase every month.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 05/12/2020
It's a shame to receive a promo code after purchase valid for only 1 month. Same for reward credits after purchases, also valid for 1 month. Basically, to enjoy the benefits, you have to make a purchase every month.
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Acheteur V.
Rating: 3 out of 5
following a purchase from 03/12/2020
The product is very good and meets my expectations, especially for the possibility of adding a second battery and extending the heat duration.
The only downside concerns the return policy. I had to return a product because I ordered the wrong size and I found out that the return shipping was entirely at my expense. Normally in online purchases, the return is at the seller's expense. I spent 28 euros to send the product back by mail. On this aspect, I think Race needs to review its commercial policy.
Daniela
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Acheteur V.
Rating: 2 out of 5
following a purchase from 05/12/2020
After two days of use, the gloves degraded at high speed, the inside of the fingers is peeling and the grips are already worn out.
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Acheteur V.
Rating: 2 out of 5
following a purchase from 02/11/2020
one of my order was cancelled and i emailed about it and i still have not received the reply. it is about regarding the refund of the cancelled order.
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Response from RACER 1927
Dear Sir,
The refund of your order has been done on your credit card.
Unfortunately your email went directly in our spams.
Best regards,
A
Acheteur V.
Rating: 3 out of 5
following a purchase from 10/09/2020
Nothing to say about the product faithful to the description
However, delivery time not respected order on September 10 delivery on the 21
Not seeing anything arrive on the 17 I called and they told me that due to a computer bug the order had not been sent!
I have the impression that if I had not contacted them it would not have been resolved!
The product is good, the delivery be better organized
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Acheteur V.
Rating: 3 out of 5
following a purchase from 29/07/2020
Did not take into account the gift points during my second order. Two days later. No possibility of returning the package. On the site. No correspondent on the thread
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Response from RACER 1927
Hello,
Loyalty points are acquired after 15 days (legal withdrawal period of the order). After this period, you can use them. Regarding returns, for now, just go to the contact section and request a product return, a form must be filled out, and once validated, we will send you the return slip. Very soon, a dedicated site will allow you to manage this.
Regarding the lack of availability by phone, we apologize, the holiday period is always complicated, by email, you are sure to get a response within 24 hours.
Sportingly
The RACER team
A
Acheteur V.
Rating: 2 out of 5
following a purchase from 21/02/2020
big sizing issue
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Response from RACER 1927
Hello,
thank you for this feedback, indeed on some models the sizing was not optimal. We have therefore added a section on the site 'KNOW MY SIZE', which will be further improved in the next version that should be released soon. Regarding your purchase, did you find satisfaction with a RACER model?
Best regards
The RACER customer service