Delivery is a standout feature of the online store, with many customers highlighting the fast and careful shipping of their orders, often arriving in impeccable condition. The products themselves receive consistent praise for their effectiveness and quality, particularly in horse nutrition, with numerous reports of positive acceptance by horses. Customers appreciate the ease of the ordering process and the well-packaged items that ensure safe arrival. The customer service is frequently noted as responsive and helpful, enhancing the overall shopping experience.
We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will. Please be assured that we are closely monitoring this case and that we remain in contact to do what is necessary.
Our team is at your complete disposal for any questions or additional information.
The Reverdy team
J
Julie B.
Rating: 2 out of 5
following a purchase from 10/04/2026
The products are always of very good quality which is why I gave a rating of 2 stars, it's because this is the second time I have had an issue with the delivery. Last time the cmv was scattered in the box because the bag had been torn during transport and this time it was the box that was completely torn but the cmv was fine in its bag.
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Response from Reverdy
Hello Julie, thank you for your feedback.
We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
We are sorry to hear that you received damaged packages. Please know that we take great care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
J
Jérôme P.
Rating: 1 out of 5
following a purchase from 11/04/2026
Hello, The bag arrived open... I wanted to send you a photo, I reported it to the delivery person who told me to check with you.
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Response from Reverdy
Hello Jérôme, thank you for your feedback.
We sincerely apologize for the difficulties encountered with the carrier, which are completely independent of our will.
We are sorry to hear that you received a damaged bag. Please know that we take special care in preparing your orders. However, it can happen that an incident occurs during transport.
In this case, do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us. This will allow us to file a complaint with the carrier in order to compensate you.
In general, when you encounter any problem related to a delivery, do not hesitate to contact us directly, so that we can assist you as quickly as possible.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions!
See you soon,
The Reverdy team
R
Robin R.
Rating: 1 out of 5
following a purchase from 17/03/2026
Package still not delivered by the carrier
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Response from Reverdy
Hello Robin,
We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
For your next order, please do not hesitate to contact us in advance, so that we can find a solution to ensure your delivery goes as smoothly as possible.
Our team remains available for any information or to answer your questions. So please do not hesitate to contact us!
See you soon,
The Reverdy team
P
Philippe B.
Rating: 1 out of 5
following a purchase from 05/03/2026
Hello, quality and services are always very good. Except that we should not promise future discounts that can never be used.
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Response from Reverdy
Hello Philippe, thank you for your feedback.
The discount you saw during your order corresponded to the amount of the voucher that would be generated by this order.
Once your order is validated and shipped, this voucher is available on your account and valid for one year, on our entire range of nutritional supplements, CMV, and natural products.
By going to your Reverdy customer account (section 'My account' > then 'Loyalty program'), you can check your available balance, as well as the expiration date of the generated voucher(s).
For more information, do not hesitate to visit our dedicated page on our site (https://www.reverdy.fr/fr/programme-de-fidelite), or to contact us directly! Our team remains 100% mobilized, by phone (02 33 91 35 60) and by email ([email protected]).
See you soon,
The Reverdy team
J
Julie T.
Rating: 1 out of 5
following a purchase from 10/02/2026
I received 37 emails day and night to confirm the payment of my order! The delivery was quick but the easy doses are so hard that my ponies can't take them... and I gained 10 kg!
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Response from Reverdy
Hello Julie, and thank you for your feedback.
We apologize again for sending the payment confirmation emails.
For each production, we check the hardness of the EASY DOSE units using a piston that measures the force needed to break the 15mm diameter granule of EASY DOSE. And for your information, we apply proportionally the same force (or even a little less) as that applied to the granules (5mm in diameter) of our Reverdy feeds.
A minimum hardness is necessary for sufficient product integrity; the EASY DOSE granules may seem hard for a human but are perfectly suitable for a horse, which has very powerful jaws (*for a horse whose dental tables are in good health, of course).
The Reverdy MINÉRAL OLIGOVIT comes in two forms; EASY DOSE (= large granules) and vermicelli. For horses aged one year or older, both versions of the CMV (Mineral and Vitamin Supplement) can be suitable.
Perhaps the vermicelli format would be better for your horses?
If you need additional information, do not hesitate to get back to us! Our nutrition advisor team is available to answer you :)
See you soon,
The Reverdy team
C
Céline D.
Rating: 2 out of 5
following a purchase from 01/01/2026
This time I only give two stars because the order took more than 12 days to arrive... Previously it was 4 days and shipping costs have increased... One could therefore expect better service... And to top it all off, the delivery was not made to the initial pickup point... Many disappointments related to the carrier... So maybe it needs to be changed!
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Carine V.
Rating: 2 out of 5
following a purchase from 26/12/2025
No delivery tracking. Product not delivered on the scheduled date. No delivery tracking. Several delivery requests have been made.
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Response from Reverdy
Hello Carine, thank you for your feedback.
We are sorry to hear that the delivery was not made as planned, regardless of our intention. During the holiday season, delivery times can sometimes be a bit longer.
When you encounter any issues related to a delivery, please do not hesitate to contact us directly so that we can assist you as quickly as possible.
The information we have may differ from what you have :)
Please know that we are fully committed to the quality of our products and service to our customers. If you have any questions or need advice, feel free to reach out, our team is here for you!
See you soon,
The Reverdy Team
F
FRANCK P.
Rating: 2 out of 5
following a purchase from 15/12/2025
Hello The delivery was made by a freelancer who was not equipped for it. He had to drop the pallet by the roadside in front of my house. Last time there was a bucket with a jug as a gift, it was nice, not this time, too bad. Best regards.
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Lina R.
Rating: 2 out of 5
following a purchase from 12/09/2025
Hello, One bag out of two was torn during delivery, we reported it to the delivery person (as you told us to do by phone) but there has been no follow-up. We lost less than half a bag but given the price of the grains, we would have appreciated a gesture from you (which you also mentioned during the call).
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Response from Reverdy
Hello Lina, thank you for your feedback.
We sincerely apologize for the difficulties encountered with the carrier, which are completely beyond our control.
As soon as we became aware of the problem, we immediately opened a dispute file with the carrier. Unfortunately, this procedure can sometimes take time and we are dependent on their response.
The file has finally been closed, and we have taken the necessary steps to compensate you.
We remain at your disposal if you have any other questions.
See you soon,
The Reverdy team
J
Jean-Ch D.
Rating: 1 out of 5
following a purchase from 05/08/2025
Upon receiving my order, one bag was torn at the start from Reverdy because the outer packaging was intact. Apparently, the fault was attributed to the carrier who was not at fault....... I have to return the damaged bag without knowing if an exchange will be made. Moreover, I have an urgent need for this order.......
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Response from Reverdy
Hello, thank you for your feedback.
We are sorry to hear that a bag was damaged during your delivery.
Please know that we take great care in preparing your orders. However, it is not excluded that an incident may occur during transport. It has already happened that the carrier re-wraps the goods, in which case the pallet may seem intact from the outside, while bags may be torn inside.
In this case, please do not hesitate to make reservations on the delivery note, specifying the nature of the damage and the affected product (if possible, take a photo of the damage) and then inform us.
This will allow us to file a complaint with the carrier to compensate you.
You can reach us at 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We remain at your disposal!
The Reverdy team
J
jeanne A.
Rating: 1 out of 5
following a purchase from 17/07/2025
This time the "mineral-oligovit" bag has a very strong smell (at the parcel relay, the package was wrapped in plastic due to the smell!) and the elements are very hard to the point that I have 2 horses that do not eat them. I tried to break them but a small hammer is needed!! I wish to exchange this product.
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Response from Reverdy
Hello Jeanne, thank you for your feedback.
The smell of MINERAL OLIGOVIT is related to the active ingredients that make up the CMV, vitamins, and trace elements. We have added an apple flavor to "mask" this smell as much as possible, thus facilitating the intake of CMV by horses.
Regarding the hardness of the product, it is necessary for sufficient retention of the product, without disturbing the horse's chewing.
Tests were conducted during the product development with the horses from our Reverdy Research Center.
With each production, we also check the hardness of the EASY DOSE units using a piston that measures the force required to break the 15mm diameter pellet of EASY DOSE. And for your information, we apply proportionally the same force (or even a little less) as that applied to the pellets (5mm in diameter) of our Reverdy feeds.
The EASY DOSE pellets may seem hard for a human being but are perfectly suitable for a horse, which has very powerful jaws (*for a horse with healthy dental tables).
As soon as we received your comment, we contacted you to find the most suitable solution. We remain at your disposal if you have any other questions.
The Reverdy team
M
Maryse B.
Rating: 1 out of 5
following a purchase from 22/06/2025
I ordered super flexy, 1.8kg I received biotin 1kg..!!! This makes me very angry..
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Response from Reverdy
Hello Maryse, thank you for your feedback.
We sincerely apologize again for this error.
As soon as we received your complaint, we sent you a new package with the correct product.
We thank you for your understanding and remain at your disposal if you have any questions or need information.
Please know that we are absolutely committed to the quality of our products and service to our customers.
See you soon,
The Reverdy team
C
CAROLINE C.
Rating: 1 out of 5
following a purchase from 05/02/2025
Catastrophic delivery service, I won't be recommending Reverdy again. Too bad, the products were excellent.
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Response from Reverdy
Hello Caroline, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
C
Christine M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Change carrier, my parcel did not arrive at the desired point but at the other end of town.
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Response from Reverdy
Hello Christine, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
Unfortunately we have no control over the collection point, and this can happen with different carriers.
However, when you place an order for supplements (parcels <20kg) on our website, please note that you have the option of choosing the DPD or La Poste Colissimo carrier (followed by delivery to a collection point or to your home).
So you can choose your carrier directly when you place your order!
Don't hesitate to contact us if you have any further questions. Our team is at your service!
We hope to hear from you soon,
The Reverdy team
M
Melissandre M.
Rating: 2 out of 5
following a purchase from 09/12/2024
Hello, On the day of delivery two bags were open in the truck. The deliveryman put a reserve on the delivery and there was at least 5kg missing, impossible to collect with the dust in the truck. Given the price of pellets, it hurts. Melissandre MOURET
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Response from Reverdy
Hello Melissandre,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which were totally beyond our control.
On reading your review, we contacted you directly to find a solution quickly.
After a few exchanges, we compensated you for the loss.
Should you encounter a similar problem on a future delivery, please do not hesitate to do the same, i.e. make a reservation on the delivery note, then contact us directly (by e-mail or telephone) to inform us of the problem encountered so that we can act quickly.
If you have any further questions, please don't hesitate to get in touch with us - we're 100% committed!
See you soon,
The Reverdy team
M
Mélinda D.
Rating: 1 out of 5
following a purchase from 29/11/2024
Delivery 3 weeks after ordering!
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Response from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
F
Fanny R.
Rating: 1 out of 5
following a purchase from 04/11/2024
Bad experience with Reverdy: impossible delivery, apparently it's up to the customer to organize the rounds of the deliverymen who are absolutely unreachable despite 3 calls a day. The order, after 18 days is still not there, and even at Reverdy there is nobody on the phone. I'll never order from them again, and will turn to other suppliers.
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Response from Reverdy
Hello Fanny,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
P
Perrine-Mayoa J.
Rating: 1 out of 5
following a purchase from 23/10/2024
Hello, I'm wondering about this product because my horses don't like it. I've already ordered 3 small bags, which were very practical and appreciated, but now that I have a 20kg bag in my grainery, 70% of the horses refuse them, especially those who need them most. Yet these are the same horses. Has the formula changed or is the product less fresh?
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Response from Reverdy
Hello Perrine-Mayoa, and thank you for your feedback.
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
M
Maud L.
Rating: 2 out of 5
following a purchase from 28/08/2024
Order received after 16 days
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Response from Reverdy
Hello Maud, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Your delivery was indeed delayed, following your call we immediately contacted the carrier to arrange a delivery date, within a maximum of 48 hours.
Please do not hesitate to contact us directly next time, so that we can help you as quickly as possible :)
We remain committed to product quality and customer service. If you have any questions or need advice, don't hesitate to contact us. Our team is always ready to listen!
We look forward to hearing from you,
The Reverdy Team
C
claire R.
Rating: 1 out of 5
following a purchase from 28/05/2024
Nothing to say about the product, but a big problem with the deliveryman. Execrable, speaks badly and threatens to leave with our pallet.
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Response from Reverdy
Hello Claire, thank you for your feedback.
We are sorry to hear that the delivery did not go as planned.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.
We wish you a pleasant day,
The Reverdy team
C
Christine M.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order to be delivered in 48 h (chronoposte) and currently not received after 15 days.... after several emails and a phone call I still do not know where are the ordered products and the treatment of my mare is interrupted.....
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Response from Reverdy
Hello Christine, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.
In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
S
sofia B.
Rating: 1 out of 5
following a purchase from 17/02/2024
The delivery didn't go as planned; I paid for home delivery and had to go to a relay point, which informed me that I had to go to another relay point 10k from my home. I sent a message to Reverdy asking for a commercial gesture and got nothing. I find this particularly disrespectful !!!!
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Response from Reverdy
Hello Sofia, and thank you for your feedback.
We have taken your message into account and are sorry for the inconvenience.
The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.
In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.
Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.
Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.
Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].
We hope to hear from you soon,
The Reverdy team
L
Lisa D.
Rating: 1 out of 5
following a purchase from 10/01/2024
My mare doesn't like it. And after asking around, there are several people in the same situation...
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Response from Reverdy
Hello Lisa, thank you for your feedback.
Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.
Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.
Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? :)
And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you ;)
See you soon!
The Reverdy team
R
reine E.
Rating: 2 out of 5
following a purchase from 22/11/2023
complicated delivery by appointment does not suit me at all
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Response from Reverdy
Hello Reine, and thank you for your feedback.
We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.
However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin
If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!
We hope to see you soon,
The Reverdy team
G
Guy J.
Rating: 1 out of 5
following a purchase from 24/10/2023
Delivery made by a carrier that did not give a time of arrival. I went to pick up the package. A drop-off point would be more satisfactory for small deliveries.
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Response from Reverdy
Hello Guy, and thank you for your feedback.
We are very sorry that we have experienced a problem with the delivery of your order, which is beyond our control.
Our Customer Service has contacted you to give you more information about the delivery, scheduled for 10/11/23. According to the carrier, the delivery was made to your address on the scheduled date.
If you have any further questions about the delivery, or need advice on our products, our team remains available and 100% at your service!
Have a nice day
The Reverdy team
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Philippe B.
Rating: 1 out of 5
following a purchase from 20/09/2023
Hello, It is very unpleasant to have a 3€ discount that appears throughout the order and disappears just at the moment of payment! Yours faithfully Mr Philippe Berquet
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Response from Reverdy
Hello Philippe, and thank you for your feedback.
The 3€ discount you saw during your order corresponded to the amount of the voucher that would be generated by this order (equivalent to 5% of the amount including VAT of your order).
Once your order has been validated and dispatched, this voucher is available on your account, and valid for 90 days, on our entire range of nutritional supplements (https://www.reverdy.fr/fr/e-boutique/supplements-nutritionnels).
By logging on to your Reverdy customer account ('My account', then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated.
For more information, please visit our dedicated page on our website (https://www.reverdy.fr/fr/programme-de-fidelite), or contact us directly! Our team remains 100% mobilized, by telephone (02 33 91 35 60) and e-mail ([email protected]).
We hope to see you soon,
The Reverdy team
E
Elodie L.
Rating: 2 out of 5
following a purchase from 04/03/2023
The products are very good, but I had to order 2 pumps for the linseed oil, as they weren't included with the cans (and without them you'd spill some). Unfortunately, they both broke before the can was used up (although not by the same person).
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Response from Reverdy
Hello Élodie, and thank you for your feedback.
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help :)
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
S
Solenne D.
Rating: 2 out of 5
following a purchase from 31/01/2023
It's a pity to impose a pod at each order when we benefit from your products for a long time the collection is getting heavier... it's a useless consumption of plastic
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Vanessa H.
Rating: 1 out of 5
following a purchase from 24/01/2023
No results yet, the foal refuses to eat with the mineral supplement. It took several days to understand the problem. Weight loss and morale for my foal. Exchange with the salesmen at the jumping of Bordeaux very professional, some advices to follow to see the mixture can be more apetent, so that it can take again weight...
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Response from Reverdy
Hello and thank you for your feedback.
Our technical advisor will contact you directly to check on your foal.
Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!
See you soon :)
The Reverdy team
K
Kimberlay F.
Rating: 1 out of 5
following a purchase from 11/01/2023
Product niquel nothing to say but the delivery! A catastrophe! They did not deliver to my home! Impossible to find an "agreement" with the delivery man, I had to go 1 hour from my home to pick it up in a warehouse! I am very disappointed!
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Response from Reverdy
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, totally beyond our control.
If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.
In any case, our entire team remains 100% mobilized and at your service!
Do not hesitate to contact us if you need help to place an order or receive a parcel.
See you soon :)
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