/10
★★★★★
based on 2082 reviews published
★★★★★
based on 2082 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Catastrophic delivery service, I won't be recommending Reverdy again. Too bad, the products were excellent.
Caroline C.
purchased on 05/02/2025
Translated review
Answer from Reverdy
Hello Caroline, thank you for your feedback.
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
We apologize for the difficulties encountered with the carrier, which were totally beyond our control.
As we discussed during our discussions, following our complaint to the carrier, they have come back to you to resolve the problem.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, please don't hesitate to contact us - our team is always at your disposal!
The Reverdy team
1
/5
★☆☆☆☆
Delivery 3 weeks after ordering!
Mélinda D.
purchased on 29/11/2024
Translated review
Answer from Reverdy
Hello Mélinda, thank you for your feedback.
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
We apologize for the difficulties encountered during the delivery of your order.
Our teams and carriers had to deal with a particular situation, with a high number of orders on November 29, as well as difficult weather conditions in Normandy, which affected our production area.
In order to be fully transparent about this situation, we sent you a communication on 02/12/24 explaining the problems encountered, and inviting you to contact our customer service department if you have any questions.
Should you have any further questions, please do not hesitate to contact us. Our team remains fully mobilized to answer your questions.
The Reverdy team
1
/5
★☆☆☆☆
Bad experience with Reverdy: impossible delivery, apparently it's up to the customer to organize the rounds of the deliverymen who are absolutely unreachable despite 3 calls a day. The order, after 18 days is still not there, and even at Reverdy there is nobody on the phone. I'll never order from them again, and will turn to other suppliers.
Fanny R.
purchased on 04/11/2024
Translated review
Answer from Reverdy
Hello Fanny,
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
Thank you for your feedback, and we apologize for the difficulties encountered with the carrier, which are totally beyond our control. This situation is exceptional and does not reflect our usual quality of service.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a solution as quickly as possible.
For your next order, please do not hesitate to contact us in advance so that we can organize your delivery as efficiently as possible.
And if ever you notice an anomaly, don't hesitate to come straight back to us so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help!
The Reverdy team
1
/5
★☆☆☆☆
Hello, I'm wondering about this product because my horses don't like it. I've already ordered 3 small bags, which were very practical and appreciated, but now that I have a 20kg bag in my grainery, 70% of the horses refuse them, especially those who need them most. Yet these are the same horses. Has the formula changed or is the product less fresh?
Perrine-mayoa J.
purchased on 23/10/2024
Translated review
Answer from Reverdy
Hello Perrine-Mayoa, and thank you for your feedback.
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
In the 20kg format, the Oligovit Easy Dose Mineral granules may have a more pronounced odor than in the smaller packages... could your horses be more sensitive to this? Does the appearance of the granules in the 20kg bag stored with you seem the same as those distributed previously?
In any case, you should know that the formula has not been modified, and that we are constantly producing (whatever the packaging). We adapt our production to ensure the freshest possible product.
If you have any further questions, please don't hesitate to contact us. Our team is on hand to answer all your questions!
We hope to see you soon,
The Reverdy team
1
/5
★☆☆☆☆
Nothing to say about the product, but a big problem with the deliveryman. Execrable, speaks badly and threatens to leave with our pallet.
Claire R.
purchased on 28/05/2024
Translated review
Answer from Reverdy
Hello Claire, thank you for your feedback.
We are sorry to hear that the delivery did not go as planned.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.
We wish you a pleasant day,
The Reverdy team
We are sorry to hear that the delivery did not go as planned.
Please know that we remain resolutely focused on the quality of our products and customer service. If you have any questions or need advice, please don't hesitate to contact us. Our team is always ready to listen.
We wish you a pleasant day,
The Reverdy team
1
/5
★☆☆☆☆
Order to be delivered in 48 h (chronoposte) and currently not received after 15 days.... after several emails and a phone call I still do not know where are the ordered products and the treatment of my mare is interrupted.....
Christine M.
purchased on 04/05/2024
Translated review
Answer from Reverdy
Hello Christine, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.
In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
Following your complaint to our customer service department, we have taken the necessary steps to contact the carrier and provide you with a response as quickly as possible. Following this action, your parcel has been made available at the nearest relay point.
In this kind of situation, don't hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
If you have any further questions or need advice, our team is always ready to help.
The Reverdy team
1
/5
★☆☆☆☆
The delivery didn't go as planned; I paid for home delivery and had to go to a relay point, which informed me that I had to go to another relay point 10k from my home. I sent a message to Reverdy asking for a commercial gesture and got nothing. I find this particularly disrespectful !!!!
Sofia B.
purchased on 17/02/2024
Translated review
Answer from Reverdy
Hello Sofia, and thank you for your feedback.
We have taken your message into account and are sorry for the inconvenience.
The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.
In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.
Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.
Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.
Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].
We hope to hear from you soon,
The Reverdy team
We have taken your message into account and are sorry for the inconvenience.
The carrier has been informed of this delivery problem, but please be aware that it is totally beyond our control.
In this kind of situation, we can ask for the parcel to be re-delivered to your home. However, we cannot control the carrier's organization and this may take a few days. And unfortunately, by the time we received your complaint, the parcel had already been collected from the relay point. Please do not hesitate to contact us immediately, or as soon as you notice an anomaly on your delivery tracking, so that we can help you efficiently.
Please also note that on our website, you now have the option of choosing the DPD or La Poste Colissimo carrier for your orders (followed by delivery to a collection point or to your home).
If you're interested, we offer free shipping on all orders over €65 excluding VAT.
Our site also offers a loyalty program for orders of nutritional supplements.
By logging on to your Reverdy customer account ('My account' section; then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated. You can now go to the Loyalty Program page to find out how much you have available to use on your next order of nutritional supplements.
Should you have any further questions or require further information, please do not hesitate to contact us by telephone on 02 33 91 35 60 (then press #2), or by e-mail at [email protected].
We hope to hear from you soon,
The Reverdy team
1
/5
★☆☆☆☆
My mare doesn't like it. And after asking around, there are several people in the same situation...
Lisa D.
purchased on 10/01/2024
Translated review
Answer from Reverdy
Hello Lisa, thank you for your feedback.
Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.
Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.
Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? 🙂
And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you 😉
See you soon!
The Reverdy team
Our CMV is generally well consumed, even on its own. But each horse is unique, and it's possible that some horses or ponies unaccustomed to this format may need to be "conditioned" a little to come to appreciate it.
Don't hesitate to introduce them to the product progressively, first one unit, then two, and so on. You can also "break" the large EASY DOSE granule into several pieces and present it with a piece of apple or carrot. More delicate horses usually get used to this gradually. You can also put a small amount of MINERAL OLIGOVIT EASY DOSE out in the open air for 2 to 3 days to reduce the odour to which your horse may be sensitive.
Our OLIGOVIT MINERAL is also available in vermicelli form (approx. 2 mm in diameter), which may be more suitable for your horses? 🙂
And if you haven't already done so, don't hesitate to contact our team of nutrition advisors so we can help you 😉
See you soon!
The Reverdy team
1
/5
★☆☆☆☆
Delivery made by a carrier that did not give a time of arrival. I went to pick up the package. A drop-off point would be more satisfactory for small deliveries.
Guy J.
purchased on 24/10/2023
Translated review
Answer from Reverdy
Hello Guy, and thank you for your feedback.
We are very sorry that we have experienced a problem with the delivery of your order, which is beyond our control.
Our Customer Service has contacted you to give you more information about the delivery, scheduled for 10/11/23. According to the carrier, the delivery was made to your address on the scheduled date.
If you have any further questions about the delivery, or need advice on our products, our team remains available and 100% at your service!
Have a nice day
The Reverdy team
We are very sorry that we have experienced a problem with the delivery of your order, which is beyond our control.
Our Customer Service has contacted you to give you more information about the delivery, scheduled for 10/11/23. According to the carrier, the delivery was made to your address on the scheduled date.
If you have any further questions about the delivery, or need advice on our products, our team remains available and 100% at your service!
Have a nice day
The Reverdy team
1
/5
★☆☆☆☆
Hello, It is very unpleasant to have a 3€ discount that appears throughout the order and disappears just at the moment of payment! Yours faithfully Mr Philippe Berquet
Philippe B.
purchased on 20/09/2023
Translated review
Answer from Reverdy
Hello Philippe, and thank you for your feedback.
The 3€ discount you saw during your order corresponded to the amount of the voucher that would be generated by this order (equivalent to 5% of the amount including VAT of your order).
Once your order has been validated and dispatched, this voucher is available on your account, and valid for 90 days, on our entire range of nutritional supplements (https://www.reverdy.fr/fr/e-boutique/supplements-nutritionnels).
By logging on to your Reverdy customer account ('My account', then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated.
For more information, please visit our dedicated page on our website (https://www.reverdy.fr/fr/programme-de-fidelite), or contact us directly! Our team remains 100% mobilized, by telephone (02 33 91 35 60) and e-mail ([email protected]).
We hope to see you soon,
The Reverdy team
The 3€ discount you saw during your order corresponded to the amount of the voucher that would be generated by this order (equivalent to 5% of the amount including VAT of your order).
Once your order has been validated and dispatched, this voucher is available on your account, and valid for 90 days, on our entire range of nutritional supplements (https://www.reverdy.fr/fr/e-boutique/supplements-nutritionnels).
By logging on to your Reverdy customer account ('My account', then 'Loyalty program'), you can check your available balance, as well as the expiry date of the voucher(s) generated.
For more information, please visit our dedicated page on our website (https://www.reverdy.fr/fr/programme-de-fidelite), or contact us directly! Our team remains 100% mobilized, by telephone (02 33 91 35 60) and e-mail ([email protected]).
We hope to see you soon,
The Reverdy team
1
/5
★☆☆☆☆
No results yet, the foal refuses to eat with the mineral supplement. It took several days to understand the problem. Weight loss and morale for my foal. Exchange with the salesmen at the jumping of Bordeaux very professional, some advices to follow to see the mixture can be more apetent, so that it can take again weight...
Vanessa H.
purchased on 24/01/2023
Translated review
Answer from Reverdy
Hello and thank you for your feedback.
Our technical advisor will contact you directly to check on your foal.
Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!
See you soon 🙂
The Reverdy team
Our technical advisor will contact you directly to check on your foal.
Don't hesitate to contact us if you have any other questions or need advice, our team remains 100% mobilized and at your service!
See you soon 🙂
The Reverdy team
1
/5
★☆☆☆☆
Product niquel nothing to say but the delivery! A catastrophe! They did not deliver to my home! Impossible to find an "agreement" with the delivery man, I had to go 1 hour from my home to pick it up in a warehouse! I am very disappointed!
Kimberlay F.
purchased on 11/01/2023
Translated review
Answer from Reverdy
We thank you for your feedback, and apologize for the difficulties encountered with the carrier, totally beyond our control.
If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.
In any case, our entire team remains 100% mobilized and at your service!
Do not hesitate to contact us if you need help to place an order or receive a parcel.
See you soon 🙂
If you wish, we can make sure that we do not work with this carrier in the case of a new order (you would just have to specify it in the comments when placing your order). However, carriers sometimes subcontract with other local companies, so it is difficult to be 100% certain that you will not be delivered again by the same company.
In any case, our entire team remains 100% mobilized and at your service!
Do not hesitate to contact us if you need help to place an order or receive a parcel.
See you soon 🙂