/10
★★★★★
based on 1447 published reviews
★★★★★
based on 1447 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Quality nothing to complain about. Delivery did not go well. It's up to them to see who they're working with.
Marie G.
purchased on 08/06/2024
Translated review
Answer from
Reverdy
Hello Marie, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. We apologize for the inconvenience.
As mentioned in our last exchange, we have contacted the carrier to inform them of your feedback on the delivery.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, or need advice, our team is always at your service.
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control. We apologize for the inconvenience.
As mentioned in our last exchange, we have contacted the carrier to inform them of your feedback on the delivery.
For your next order, please do not hesitate to contact us beforehand, so that we can find a solution to ensure that your delivery goes as smoothly as possible.
If you have any further questions, or need advice, our team is always at your service.
The Reverdy team
3/5
★★★☆☆
More than 2 weeks to receive order
Mylène N.
purchased on 16/05/2024
Translated review
Answer from
Reverdy
Hello Mylène, thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
The carrier was indeed late in delivering your pallet. As soon as our Customer Service department noticed an anomaly in the delivery tracking system, we took the necessary steps to contact the carrier and send you the order the next day.
In such situations, please do not hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
We remain firmly committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
The carrier was indeed late in delivering your pallet. As soon as our Customer Service department noticed an anomaly in the delivery tracking system, we took the necessary steps to contact the carrier and send you the order the next day.
In such situations, please do not hesitate to contact us as soon as you notice the slightest problem, so that we can act as quickly and efficiently as possible.
We remain firmly committed to product quality and customer service. If you have any questions or need advice, please don't hesitate to contact our team!
We hope to hear from you soon,
The Reverdy team.
3/5
★★★☆☆
Candies enriched with trace elements have a distinctive smell and are also distinctive. Particularly hard for very young horses like ours. Difficult to chew and the smell bothered two of the three horses. The first didn't want to take them at all. Now he's been taking them for a few days, and the second doesn't take them any more, as the smell seems to bother them.
Marie-laure T.
purchased on 18/04/2024
Translated review
Answer from
Reverdy
Hello Marie-Laure, and thank you for your feedback.
Concerning the smell, it's linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavouring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV - mineral and vitamin supplement - (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
What's more, a minimum level of hardness is required to ensure that the product holds its shape without disturbing the horse's chewing action.
Tests were carried out during product development with horses at our Reverdy Research Center.
For each production run, we also check the hardness of the EASY DOSE units, using a piston to measure the force required to break the 15mm diameter EASY DOSE pellet. And for your information, the force exerted is proportionally the same (or even slightly less) than that exerted on the 5mm diameter granules of our Reverdy food 🙂
EASY DOSE pellets may seem hard to a human, but they're just right for a horse's powerful jaws (*for a horse with healthy dental tables, of course).
We recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form. This format can also be recommended for adult horses who, for various reasons, have difficulty chewing the EASY DOSE version.
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
The Reverdy team
Concerning the smell, it's linked to the active ingredients that make up the CMV, the vitamins and trace elements. An apple flavouring is added to "mask" the smell as much as possible and make it easier for horses to take the CMV - mineral and vitamin supplement - (on its own).
For horses that are a little hesitant, you can try leaving a few units of MINERAL OLIGOVIT EASY DOSE out in the open air (for 24 hours, for example) to ensure that the smell subsides, then try again a little later. More delicate horses usually get used to it gradually.
What's more, a minimum level of hardness is required to ensure that the product holds its shape without disturbing the horse's chewing action.
Tests were carried out during product development with horses at our Reverdy Research Center.
For each production run, we also check the hardness of the EASY DOSE units, using a piston to measure the force required to break the 15mm diameter EASY DOSE pellet. And for your information, the force exerted is proportionally the same (or even slightly less) than that exerted on the 5mm diameter granules of our Reverdy food 🙂
EASY DOSE pellets may seem hard to a human, but they're just right for a horse's powerful jaws (*for a horse with healthy dental tables, of course).
We recommend the 'EASY DOSE' format of OLIGOVIT MINERAL for young horses from 1 year of age. For younger horses (under 1 year), OLIGOVIT MINERAL is available in vermicelli form. This format can also be recommended for adult horses who, for various reasons, have difficulty chewing the EASY DOSE version.
Don't hesitate to contact us if you have any questions or need advice. Our team is always ready to listen!
The Reverdy team
3/5
★★★☆☆
I thought the bags I had ordered were flakes, but in the end they were granules. The picture doesn't correspond to what I received and I was supposed to have a measuring cup, but I didn't. Despite everything, the quality of the delivery, the quality of the after-sales service and the quality of the granules are top notch.
Thémis H.
purchased on 15/03/2024
Translated review
Answer from
Reverdy
Hello Themis, and thank you for your feedback.
Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?
All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).
Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.
What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.
Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).
If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval
If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help 🙂
See you soon,
The Reverdy team
Our Reverdy ADULT ENERGY food does indeed come in pellet form. On the website, as well as on the feed's technical data sheet, the photo clearly shows this pellet form. Could you give us a few details about the image you're talking about? Where did you see it?
All our feeds are available in pellet form (or in pellets with a few corn flakes to boost energy intake).
Pelleting ensures better preservation and a similar distribution of ingredients. It guarantees stability, homogeneity and balance.
What's more, our food is pelletized using steam, without the use of molasses, a sugar by-product that can be responsible for pathological disorders such as esophageal blockages, gastric ulcers and behavioral disorders.
Flaking significantly increases the digestibility and therefore the glycemic index of cereals. Foods rich in flakes (known as "flakes") therefore have a high glycemic index, especially as they often contain molasses. Excessive consumption of flakes therefore favors/aggravates overweight, gastric ulcers, behavioral disorders, muscular disorders ("blood strokes"), joint disorders (OCD), and metabolic disorders (EMS, Cushing's syndrome).
If you'd like to find out more about flakes and their impact on a horse's health, don't hesitate to consult our article: "Flakes in horse feed: good or bad?", available on our website at the following address: https://www.reverdy.fr/fr/articles/posts/les-floconnes-dans-l-alimentation-du-cheval
If you have any further questions, or need advice, please don't hesitate to contact us! Our team of nutrition advisors and our veterinarians from the Health Department will be delighted to help 🙂
See you soon,
The Reverdy team
3/5
★★★☆☆
It would be nice to adjust the language of communication to suit your customer.
Danny P.
purchased on 06/03/2024
Translated review
3/5
★★★☆☆
Good evening products but it's become far too expensive.
Vincent M.
purchased on 24/11/2023
Translated review
3/5
★★★☆☆
I'm sorry that your range doesn't include "dry" cereal-free pellets, as rehydration in the middle of the meadows can quickly become restrictive. Otherwise, the delivery service is very good with the appointment, but it's a shame that you can't be delivered without having to sign for the parcel.
Alexandra G.
purchased on 25/12/2023
Translated review
Answer from
Reverdy
Hello Alexandra, and thank you for your feedback.
The absence of cereals in our CEREAL FREE food, combined with its high fiber content, requires more insalivation and chewing than a conventional food. That's why we recommend giving this food in small quantities, and wet beforehand (e.g. 1L of CEREAL FREE with around 2 to 3L of warm water), which will make chewing easier and prevent any esophageal blockage problems already reported in very rare cases.
If you wish to distribute it dry, you may consider mixing the 1L of CEREAL FREE with 1 to 2L of Reverdy FIBRES NATURELLES (https://www.reverdy.fr/fr/fibres-naturelles) (i.e. 50 to 100g per meal). The fiber intake will encourage better chewing of the ration (with greater saliva production), thus helping to prevent esophageal "blockages". However, this measure is less reliable than soaking the feed before distribution.
As regards delivery, we systematically ask for a signature to confirm receipt of your order.
However, if this system is too restrictive, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin
If you have any further questions about our products or services, please don't hesitate to contact us! Our team of advisors is always ready to listen.
We hope to see you soon,
The Reverdy team
The absence of cereals in our CEREAL FREE food, combined with its high fiber content, requires more insalivation and chewing than a conventional food. That's why we recommend giving this food in small quantities, and wet beforehand (e.g. 1L of CEREAL FREE with around 2 to 3L of warm water), which will make chewing easier and prevent any esophageal blockage problems already reported in very rare cases.
If you wish to distribute it dry, you may consider mixing the 1L of CEREAL FREE with 1 to 2L of Reverdy FIBRES NATURELLES (https://www.reverdy.fr/fr/fibres-naturelles) (i.e. 50 to 100g per meal). The fiber intake will encourage better chewing of the ration (with greater saliva production), thus helping to prevent esophageal "blockages". However, this measure is less reliable than soaking the feed before distribution.
As regards delivery, we systematically ask for a signature to confirm receipt of your order.
However, if this system is too restrictive, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin
If you have any further questions about our products or services, please don't hesitate to contact us! Our team of advisors is always ready to listen.
We hope to see you soon,
The Reverdy team
3/5
★★★☆☆
Very good product, but big problem with shipping: box arrived completely smashed, parcel blocked at the carrier which finally took 20 days to arrive.... I will not repeat the experience.
Elise S.
purchased on 23/12/2023
Translated review
Answer from
Reverdy
Hello Elise, and thank you for your feedback.
We are sorry that the delivery was not carried out as planned, and this was beyond our control.
In fact, the delivery could not be made on time because the road was blocked on 27/12, the day of the delivery. The delivery therefore had to be rescheduled to a later date, as you can see on the delivery tracker.
We take great care in preparing your orders. However, it may happen that something goes wrong during transport. In this case, we invite you to inform us, and to express your reservations upon delivery.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
We are sorry that the delivery was not carried out as planned, and this was beyond our control.
In fact, the delivery could not be made on time because the road was blocked on 27/12, the day of the delivery. The delivery therefore had to be rescheduled to a later date, as you can see on the delivery tracker.
We take great care in preparing your orders. However, it may happen that something goes wrong during transport. In this case, we invite you to inform us, and to express your reservations upon delivery.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
3/5
★★★☆☆
Good brand
Mathieu G.
purchased on 25/11/2023
Translated review
2/5
★★☆☆☆
Complicated delivery by appointment does not suit me at all
Reine E.
purchased on 22/11/2023
Translated review
Answer from
Reverdy
Hello Reine, and thank you for your feedback.
We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.
However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin
If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!
We hope to see you soon,
The Reverdy team
We're sorry to hear that you're not happy with the delivery method. We always ask for an appointment so that you can be present to confirm receipt of your order.
However, if delivery by carrier is too inconvenient for you, you can visit one of our retailers. You can find a list of retailers offering our products on the 'Find a store' page of our website: https://www.reverdy.fr/fr/trouver-un-magasin
If you have any further questions about delivery, or need advice about our products, please don't hesitate to contact us. Our team remains 100% mobilized and at your service!
We hope to see you soon,
The Reverdy team
3/5
★★★☆☆
Serious, fast, good quality CMVs
Pierre L.
purchased on 11/11/2023
Translated review
3/5
★★★☆☆
Always top notch with Reverdy. Concerning my purchase of CMV in 20 kg, until now I was delivered by Colissimo (and we have a top-notch delivery lady). Now we're delivered by carrier and it's more complicated because we have to be available between 8:00 and 18:00 for the delivery. Complicated when you have to take care of horses!
Guillaume G.
purchased on 07/11/2023
Translated review
Answer from
Reverdy
Hello Guillaume,
Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.
If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!
We hope to see you soon,
The Reverdy team
Thank you for your loyalty and your positive feedback on our products. We have taken into account your preference for Colissimo delivery. The time constraints are generally the same for all carriers, i.e. deliveries made between 8am and 6pm.
However, you will normally be informed of the delivery time by e-mail/sms so that you can make the best possible arrangements.
If you have any further questions about delivery, or need advice, please don't hesitate to contact our team!
We hope to see you soon,
The Reverdy team
3/5
★★★☆☆
My parcel took longer than usual and there were holes in the cardboard box and in the bag, which was also slightly damaged. This was the first time this had happened, otherwise I've never had a problem.
Sandrine J.
purchased on 13/10/2023
Translated review
Answer from
Reverdy
Hello Sandrine, and thank you for your feedback!
We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
We're sorry to hear that you've received a damaged product. We take great care in preparing your orders. However, it may happen that something goes wrong in transit. In this case, we invite you to make a complaint on delivery, and to inform us.
If you haven't already done so, don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at [email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy
3/5
★★★☆☆
Fine
Chambon F.
purchased on 05/10/2023
Translated review
3/5
★★★☆☆
Great product but delivery a bit long.
Isabelle G.
purchased on 27/09/2023
Translated review
3/5
★★★☆☆
I don't have enough experience with your products to have an opinion. Thank you
Manuella L.
purchased on 16/09/2023
Translated review
3/5
★★★☆☆
Dietary supplement whose packaging was ripped off on receipt (although the box was intact) Package received at a relay point because I was not supposed to be at home, but I was there Poster price excluding tax
Juliette M.
purchased on 16/09/2023
Translated review
Answer from
Reverdy
Hello Juliette, and thank you for your feedback.
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT 🙂
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
We are sorry to read that the delivery was not carried out as planned and this, beyond our control.
We take great care in preparing your orders. However, it is possible that something may go wrong in transit.
If you have any questions in this regard, please do not hesitate to call us on +33 (0)2 33 91 35 60 (then press #2 for Customer Service) or write to us at [email protected].
Regarding the display of our prices, the price including VAT is also always displayed, usually just below the price excluding VAT 🙂
If you have any further questions or need advice, please don't hesitate to contact us!
The Reverdy team
3/5
★★★☆☆
My products were on a wooden pallet that was left in my yard by the delivery man who didn't bother to separate the goods from the pallet and left everything in a mess ...
Mariane C.
purchased on 05/09/2023
Translated review
Answer from
Reverdy
Hello Mariane, and thank you for your feedback.
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
We're sorry to hear that delivery was not as smooth as you'd wished. Your products were indeed shipped on a pallet in order to protect them as much as possible and optimize transport. Unfortunately, the delivery driver is not able to leave with all the pallets. Nor is it his job to de-palletize the products.
Thank you for your understanding.
If you have any other comments about the delivery, or need advice about our products, please do not hesitate to contact us.
Please do not hesitate to contact us!
We hope to hear from you soon,
The Reverdy Team
2/5
★★☆☆☆
The products are very good, but I had to order 2 pumps for the linseed oil, as they weren't included with the cans (and without them you'd spill some). Unfortunately, they both broke before the can was used up (although not by the same person).
Elodie L.
purchased on 04/03/2023
Translated review
Answer from
Reverdy
Hello Élodie, and thank you for your feedback.
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help 🙂
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
The pumps are actually offered separately, so that they can be reused from one can to the next and not go to waste. We've never received any feedback about the pumps' lack of sturdiness. This information has been passed on to our quality department, and we will do our utmost to remedy the situation. If you could get back to us directly with some information on this, it would be a great help 🙂
In the meantime, don't hesitate to contact us if you have any questions or need any advice. Our team is always ready to listen!
The Reverdy team
3/5
★★★☆☆
Fast delivery but I received the wrong product and didn't realize it until I opened the bag. I ordered oligovit small granules and received the easy dose...
Anaïs G.
purchased on 08/08/2023
Translated review
Answer from
Reverdy
Hello Anaïs, and thank you for your feedback.
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
We apologize for this error, and our Customer Service will contact you as soon as possible.
We thank you for your understanding and remain at your disposal should you have any questions.
We remain firmly committed to the quality of our products and the service we provide to our customers.
We hope to see you soon,
The Reverdy team
3/5
★★★☆☆
Treatment (vitamin E) did not have the expected effect.
Lucie H.
purchased on 23/05/2023
Translated review
Answer from
Reverdy
Hello Lucie, thank you for your feedback.
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us 🙂 Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
The expected effect of this supplement is to increase the horse's vitamin E content in the blood.
Its effectiveness has been proven and validated by several hospitals and veterinary clinics with which we work (subject to compliance with the recommended daily doses indicated on our technical data sheet).
If you need more information, have any questions, or need advice on your horse's ration, don't hesitate to contact us 🙂 Our team of nutrition advisors and the veterinarians in our Health Department will be delighted to help you!
The Reverdy team
3/5
★★★☆☆
A little long, and frankly ask a day of rest to be able to recover the parcel I find that really complicated. I will certainly not recommend it.
Julie P.
purchased on 16/02/2023
Translated review
2/5
★★☆☆☆
It's a pity to impose a pod at each order when we benefit from your products for a long time the collection is getting heavier... it's a useless consumption of plastic
Solenne D.
purchased on 31/01/2023
Translated review
3/5
★★★☆☆
Very good products but the support department should learn to really read the mails and not give ready-made answers. It doesn't make you want to put down more remarks. 🙂 Like "I don't know what to choose between a CMV and a complete food" they don't answer "if you are looking for a CMV take this instead... If you're looking for a whole food, take this...". I ended up taking my advice elsewhere. But I appreciate the responsiveness anyway!
Irène L.
purchased on 26/12/2022
Translated review
Answer from
Reverdy
Hello Irene, and thank you for your testimonial. We are very sorry to read that our team of nutrition advisors was unable to give you a satisfactory answer 😥
We have gone back over the exchanges and they are indeed lacking in specifics, which is surprising because we make it a point to ensure that each of our answers is personalized and tailored to each request. If necessary, we do not hesitate to call upon the veterinarians of our Health Unit for more complex and exceptional cases.
In any case, the information has been passed on to our team, which will redouble its vigilance.
If you still have questions, do not hesitate to contact us, we will answer them with great pleasure.
See you soon,
The Reverdy team
We have gone back over the exchanges and they are indeed lacking in specifics, which is surprising because we make it a point to ensure that each of our answers is personalized and tailored to each request. If necessary, we do not hesitate to call upon the veterinarians of our Health Unit for more complex and exceptional cases.
In any case, the information has been passed on to our team, which will redouble its vigilance.
If you still have questions, do not hesitate to contact us, we will answer them with great pleasure.
See you soon,
The Reverdy team