9.7/10
★★★★★
based on 9747 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

As of today, 04/15/2020, I still have not received my order and I do not know where it is since 04/03/2020 and if I will ever receive it.

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Dany R.
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Answer from rhumattitude.com
Hello, The package was eventually returned to us (without reason from the carrier) and, at your request, we have refunded you. Following this incident and a few others during the confinement period, we tested another carrier that turned out to be more reliable and that we now use for Belgium. Best regards, The Rhum Attitude team
1 /5
★☆☆☆☆

Order never received.

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Hania C.
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Answer from rhumattitude.com
Thank you for your order. We sent you a link with the Colissimo tracking on December 16. According to the tracking, your box was delivered on December 18! Why haven't you reached out to us since then? We have a responsive customer service, just look at the other reviews to be convinced. Don't hesitate to contact us so we can offer you solutions by calling 01 75 51 46 19. We also wrote you an email. The Rhum Attitude team
1 /5
★☆☆☆☆

Aggressive review collection policy.

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Eg
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Answer from rhumattitude.com
Thank you for your review. It is through Trustpilot, our partner for collecting certified reviews, that we write to our customers to ask them to leave a review. A first email is sent 15 days after the order is shipped, then a second AND LAST email 1 week later, only if no review has been left. This is the first time a customer has complained about this. One reminder email does not seem
1 /5
★☆☆☆☆

The bottles are plastic and not compliant with the large ones. Very disappointed

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Marina A.
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Answer from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. However, it is clearly stated. Every time we add a sample to the cart, it appears: 'You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more.' Click on 'learn more' and you will find the description on the next page: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ Everything is explained, there are even photos. The goal of this offer is to taste and not to collect. For collectors who want the miniature bottle, there are 'miniatures' which are a different and much more limited offer: https://www.rhumattitude.com/cave/?pa_contenance=5-cl You can of course return the bottles to us and we will fully refund you, or contact our customer service if you prefer a discount (we sent you an email in parallel). The Rhum Attitude team
1 /5
★☆☆☆☆

Not compliant with the gift voucher I received

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Philippe S.
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Answer from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
1 /5
★☆☆☆☆

34: The package was not delivered at home for the birthday even though the recipient was at home. They had to go to a relay point to retrieve their item another day. I will not order rum from Rhum Attitude again.

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Gilles S.
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Answer from rhumattitude.com
35: Hello, I am sorry for this error on the part of the carrier. For our part, we did ship the package in the name and to the address requested. Following your feedback, I contacted you and refunded half of the shipping costs as compensation. Best regards, Olivier from Rhum Attitude
1 /5
★☆☆☆☆

I gave my husband a 30 euro gift voucher. He ordered a bottle that didn't leave right away, which wasn't delivered to the right pickup point. And we received an email that didn't match the date when the package was at the pickup point. (Email arrived 2 days too early, the package wasn't there!)

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Charlene K.
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Answer from rhumattitude.com
Good evening, I am sorry for these malfunctions. I see in our tracking that the package left on time (the next morning for an order placed at 6:00 PM) and that it has now been delivered. The carrier apparently made mistakes. I understand your dissatisfaction. We are responsible for the service from A to Z, which is why you should not hesitate to call us in case of a problem with a carrier so that we can intervene, and that is also why I will contact you to compensate you. Best regards, Olivier from Rhum Attitude


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