9.7/10
★★★★★
based on 9383 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Not compliant with the gift voucher I received

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Philippe S.
Translated review
Answer from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
1 /5
★☆☆☆☆

34: The package was not delivered at home for the birthday even though the recipient was at home. They had to go to a relay point to retrieve their item another day. I will not order rum from Rhum Attitude again.

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Gilles S.
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Answer from rhumattitude.com
35: Hello, I am sorry for this error on the part of the carrier. For our part, we did ship the package in the name and to the address requested. Following your feedback, I contacted you and refunded half of the shipping costs as compensation. Best regards, Olivier from Rhum Attitude
1 /5
★☆☆☆☆

I gave my husband a 30 euro gift voucher. He ordered a bottle that didn't leave right away, which wasn't delivered to the right pickup point. And we received an email that didn't match the date when the package was at the pickup point. (Email arrived 2 days too early, the package wasn't there!)

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Charlene K.
Translated review
Answer from rhumattitude.com
Good evening, I am sorry for these malfunctions. I see in our tracking that the package left on time (the next morning for an order placed at 6:00 PM) and that it has now been delivered. The carrier apparently made mistakes. I understand your dissatisfaction. We are responsible for the service from A to Z, which is why you should not hesitate to call us in case of a problem with a carrier so that we can intervene, and that is also why I will contact you to compensate you. Best regards, Olivier from Rhum Attitude