/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Aggressive review collection policy.
Eg
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Answer from rhumattitude.com
Thank you for your review. It is through Trustpilot, our partner for collecting certified reviews, that we write to our customers to ask them to leave a review. A first email is sent 15 days after the order is shipped, then a second AND LAST email 1 week later, only if no review has been left. This is the first time a customer has complained about this. One reminder email does not seem
1
/5
★☆☆☆☆
The bottles are plastic and not compliant with the large ones. Very disappointed
Marina A.
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Answer from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. However, it is clearly stated. Every time we add a sample to the cart, it appears: 'You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more.' Click on 'learn more' and you will find the description on the next page: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ Everything is explained, there are even photos. The goal of this offer is to taste and not to collect. For collectors who want the miniature bottle, there are 'miniatures' which are a different and much more limited offer: https://www.rhumattitude.com/cave/?pa_contenance=5-cl You can of course return the bottles to us and we will fully refund you, or contact our customer service if you prefer a discount (we sent you an email in parallel). The Rhum Attitude team
1
/5
★☆☆☆☆
Not compliant with the gift voucher I received
Philippe S.
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Answer from rhumattitude.com
Thank you for your comment. As I explained to you, it was a computer error that mistakenly displayed the mention
1
/5
★☆☆☆☆
34: The package was not delivered at home for the birthday even though the recipient was at home. They had to go to a relay point to retrieve their item another day. I will not order rum from Rhum Attitude again.
Gilles S.
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Answer from rhumattitude.com
35: Hello, I am sorry for this error on the part of the carrier. For our part, we did ship the package in the name and to the address requested. Following your feedback, I contacted you and refunded half of the shipping costs as compensation. Best regards, Olivier from Rhum Attitude
1
/5
★☆☆☆☆
I gave my husband a 30 euro gift voucher. He ordered a bottle that didn't leave right away, which wasn't delivered to the right pickup point. And we received an email that didn't match the date when the package was at the pickup point. (Email arrived 2 days too early, the package wasn't there!)
Charlene K.
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Answer from rhumattitude.com
Good evening, I am sorry for these malfunctions. I see in our tracking that the package left on time (the next morning for an order placed at 6:00 PM) and that it has now been delivered. The carrier apparently made mistakes. I understand your dissatisfaction. We are responsible for the service from A to Z, which is why you should not hesitate to call us in case of a problem with a carrier so that we can intervene, and that is also why I will contact you to compensate you. Best regards, Olivier from Rhum Attitude