/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received a package of rum from this retailer, and the packaging was extremely poor. One bottle's cap and wax seal were completely destroyed. It's a miracle nothing shattered. This is unacceptable for an international shipment. I hope they improve their packaging practices.
Alejandro G.
Answer from rhumattitude.com
Thank you for your order and your comment. When there is a problem, do not hesitate to contact us [email protected], and to send us photos for example which allow us to understand what may have happened and repair the damage. We almost never have any breakages even in distant countries and we prepare the packages with care. It is possible that the package was repackaged en route, for example. Rhum Attitude team
3
/5
★★★☆☆
Excellent product but too bad the shipping costs are too high
Laurent C.
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Answer from rhumattitude.com
Thank you for your comment and your opinion. We generally charge less than what the shipping costs us. Shipping costs have become very expensive with inflation, and the bottles are heavy which also explains the cost. The Rhum Attitude team
3
/5
★★★☆☆
Very good. The label on my bottle is a bit detached
Djhodjho
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Answer from rhumattitude.com
Thank you for your order and your opinion. When there is a problem with your order, do not hesitate to contact customer service to see the solutions to be provided (compensation, commercial gesture, replacement...). This way we can resolve your issue and you can give us 5 stars 🙂 The Rhum Attitude team
3
/5
★★★☆☆
I give 3 stars for the care taken in packaging the order but cannot give 5 because there was a product error which forced me to go back twice to the relay point to return the non-compliant products and retrieve the correct products. Too bad, no commercial gesture.
Client
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Answer from rhumattitude.com
Thank you for your order and your opinion. Despite all our processes and the vigilance of our teams, mistakes can happen and we thank you for your patience. We have indeed replaced the wrong bottles with the right ones and it was quite heavy for you. In these cases, we usually make a commercial gesture. We will get back in touch with you. The Rhum Attitude team
3
/5
★★★☆☆
Products appreciated, especially the old rum; unfortunately, the homemade planter is better, hence my disappointment.
Maëva
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2
/5
★★☆☆☆
Order and delivery without problems. In the meantime, we went to a wine merchant and found that the price for the same rum was obviously much cheaper. We are therefore disappointed.
Denise D.
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Answer from rhumattitude.com
Thank you for your order and your feedback. This is the Rum Nation Panama 10 years. We are among the cheapest online as it is on sale for 49.90 instead of 54.50. It is always possible to come across a wine merchant who is clearing stock or has an old stock with an old price (inflation...). As mentioned on the phone, next time do not hesitate to take a photo of the bottle and the price and send it to us so we can possibly offer a commercial discount. The Rhum Attitude team.
2
/5
★★☆☆☆
Hello, Product far too expensive, two bottles of 50 CL rum at 21 € each, so 42 € for the two bottles I found in Super U store, the same products that I paid 13 € each, so 26 € 16 € more expensive plus delivery... Incomprehensible. I am very disappointed. Alain BRACH
Helen B.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Since we do not have the same purchasing conditions, it is impossible for us to align with the prices practiced in large distribution. However, we offer them to give the possibility to send a gift to someone or to buy a flavor that is not found near home. The Rhum Attitude team
3
/5
★★★☆☆
Items in the package well wrapped, no issues. I would recommend.
Cocatrix
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2
/5
★★☆☆☆
Thank you for your order and your feedback. We are sorry for this incident. We adapt the protections to the content. For calendars (as for cubi for another example), too much protection is useless. The mixing of bottles is due to the fact that the package is inevitably shaken during transport. We should be able to put them back in the right order. Unfortunately, apart from a commercial gesture, we cannot do much for this incident that happens from time to time. The Rhum Attitude team.
Emeline B.
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Answer from rhumattitude.com
I took the set of 2 bottles of rum juice of gold, one signed. Except that the signature is erased so really disappointed, it was a gift for my son and it’s a fail.
2
/5
★★☆☆☆
Thank you for your order and your feedback. We will call you, we have a solution for you. The Rhum Attitude team.
Laetitia B.
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Answer from rhumattitude.com
Perfect as always.
3
/5
★★★☆☆
Ease of ordering and very fast delivery to the relay point..
Benvs
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3
/5
★★★☆☆
Fast and efficient delivery, the only downside was that the case that went with the product was missing, otherwise it would have been 5 stars
Kelvin G.
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2
/5
★★☆☆☆
As a long-time customer, I am very disappointed to learn that shipping costs are no longer included when the order exceeds 140... mine was over 800... I don't find that commercial.
Mr S.
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3
/5
★★★☆☆
The delivery was rather long: it took 4 days to go from Toulouse to Fonsorbes (20 km).
Christian-mahewanadoo.fr
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Answer from rhumattitude.com
Thank you for your order and your feedback. You ordered on Wednesday, August 7 via Mondial Relay. We indicate a delivery in +4 working days, as a guideline and not contractual, which gave a theoretical delivery on Tuesday, August 13, and your package arrived at the pickup point on Wednesday, August 14, so with an additional day. To go faster, you need to opt for a chrono relay solution, which is more expensive but much faster (J+1). The Rhum Attitude team.
3
/5
★★★☆☆
Different bottle number between the box and the bottle, otherwise correct packaging.
Vince
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Answer from rhumattitude.com
Thank you for your order and your feedback. Following your alert, the stock has been checked and it seems that all the bottles have the same defect. Usually, this bottler does not number the cases. They probably made a mistake labeling the cases with the bottle labels. We have reported the inconsistency to the supplier. The Rhum Attitude team.
2
/5
★★☆☆☆
Catastrophic DPD delivery service: cancellations several days in a row, without reason and of course at the end of the day. Result: 3 vacation days lost waiting for nothing and a delivery that arrived too late, after our departure. All with a deplorable DPD customer service, lacking empathy and unable to prioritize your delivery after several cancellations at the simple decision of the delivery person. Change delivery companies immediately, or you won't recover!
Marie
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Answer from rhumattitude.com
Thank you for your order and your comment. Following your feedback, we contacted you to offer a commercial solution, even if it does not replace the lost time for which we are sorry. The Rhum Attitude team.
3
/5
★★★☆☆
NOTHING RECEIVED....
Hertsens F.
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Answer from rhumattitude.com
Thank you for your feedback and your order. Following a phone exchange, you have indeed received the order in question. However, the next order is currently being processed. The payment by bank transfer for this one took a bit longer than expected to arrive in our bank account. The Rhum Attitude team
2
/5
★★☆☆☆
***UPDATE Yes they have been in contact with me. I am waiting for instructions to send them back. More hassle for me. I will also have the inconvenience of claiming back the duty from customs. Not really a good service is it? Ordered 6 bottle, 4 was damaged. Not packed well. A little bit of bubble wrap around the base of the bottle. They were rattling around in a box without them separated. These are a special edition that I will now struggle to get hold of anymore. Second order was packaged perfect. Bottles separated by cardboard and bubble wrap. Unfortunately I have to score low as this is a great inconvenience having to send back and reclaim the duty etc. I will return them in the same box and packaging though. I would have scored zero if the second parcel was packaged badly. Luckily the second box was perfect.
V J.
Answer from rhumattitude.com
Thank you for your order and your comment. Yes there was obviously a wrapping problem for your first order. We already gave feedback to the team. We are sorry for this incident for which we have been in contact with you for several days.
3
/5
★★★☆☆
A glass broke... I'm waiting for an email to notify me about stock and for a new glass to be sent. But still no news.
Justine C.
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Answer from rhumattitude.com
Thank you for your order and your feedback. We contacted you by phone to discuss this matter. The glasses were out of stock with the supplier. Since then we have received them and a package has been sent to you to regularize this situation. The Rhum Attitude team.
3
/5
★★★☆☆
The package was not very good and many samples lost liquid
Alessandro D.
Answer from rhumattitude.com
Hi, we are sorry about this situation. Usually the samples are well sealed and never leak. But in that case please send us a picture of the samples at [email protected] and we will fix this somehow, as we always do.
3
/5
★★★☆☆
Packaging box for glasses in very poor condition.
Jennifer S.
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Answer from rhumattitude.com
Thank you for your feedback and your order. You emailed us about this and we replied. As we mentioned, the packaging box for the glasses is not mentioned on the product sheet or in the photo; it serves only as additional protection. That said, we still offered you a commercial gesture, feel free to respond to our email. The Rhum Attitude team.
3
/5
★★★☆☆
Very happy with the Rhum Attitude site in terms of delivery, etc., but very disappointed with one of the three products purchased, the R1963 amber. It has almost only the taste of burning alcohol in the mouth. Yes, it’s a cask strength rum with a high alcohol content, but the 'arbre du voyageur' by Chantal Comte, for example, is a very well-made rum rich in flavor, the complete opposite of this R1963 amber.
Monsieur G.
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Answer from rhumattitude.com
Thank you for your order and your feedback. If you are not familiar with a rum, it is better to take a sample; otherwise, the risk of disappointment is quite high. We have set up a sample system precisely for that. We love this rum and try to describe it as best as we can with the tasting note, but tastes and colors...
2
/5
★★☆☆☆
- Did not receive the Kraken Black promotion - Delivery via DPD even though I paid (€15.10) for Colissimo.
Olivier R.
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Answer from rhumattitude.com
Thank you for your order and your feedback. 1) Regarding the Kraken sample not received, please do not hesitate to inform us when you receive an incomplete package. Preparation errors happen, even if they are rare. Have you checked the packaging? Sometimes the sample shifts in the package and is not immediately visible. We will write to you separately to resolve this issue. 2) Your order was indeed sent via Colissimo (French post), simply as we indicate on the site at the time of ordering and choosing the carrier; they hand over the package to a local operator once in the destination country.
2
/5
★★☆☆☆
The box of the bottle (at 100€!) was torn in several places as if it had already been opened and was therefore not presentable for a gift. We had to put black marker on the tears to hide them and we even feared that the bottle was opened but no, the seal was intact.
Gevrey
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Answer from rhumattitude.com
Thank you for your order and your feedback. We are sorry for this incident. We will contact you to understand what may have happened.
3
/5
★★★☆☆
39: For the first time, I am disappointed with the carrier MondialRelay. Usually delivered in 48h to my relay point. It's already been 4 days...
Jerome G.
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3
/5
★★★☆☆
Good overall but for the price, we expected a bit more. Now, our son still has to taste them. Hoping that the quality of the different Martinican rums meets his expectations.
Hugues V.
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3
/5
★★★☆☆
One sample did not match the ordered product. The refund was processed.
Damien G.
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Answer from rhumattitude.com
Thank you for your order and your feedback. As we agreed, we tasted the sample in question and it matched well. We cannot explain the problem encountered for which we are sorry, but we obviously trust you and have fully refunded the sample. The Rhum Attitude team.
3
/5
★★★☆☆
The service itself is always impeccable. But what a disappointment to receive the precious liquid in a plastic bottle!
Bernard B.
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Answer from rhumattitude.com
Thank you for your order and for your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same button 'Learn more.' Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
3
/5
★★★☆☆
I love this site because I find many different rums, a wide range, sample format very appreciated. Unfortunately, my order 'guaranteed in 2 days' and paid immediately took longer than expected and I couldn't enjoy it in time as that was the purpose of my initial order. I advise not to ask questions after the order because a simple question can block the delivery anyway. Customer service is responsive but not very understanding. I regret the non-compliance with deadlines even if the rum is very good in itself
Julien L.
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Answer from rhumattitude.com
Thank you for your order. You placed the order at 6:10 PM. You then asked us a question by email at 7:35 PM. We replied the next morning at 9:17 AM. This question was BLOCKING since we needed the answer to be able to ship. However, you replied to us that evening at 5:45 PM, which was too late for same-day shipping. That's why the package left the next day, thus with a 24-hour delay. You cannot blame us: we wanted to provide you with the best possible service. If we had sent the package without waiting for your response, you could have blamed us as well. The Rhum Attitude team
3
/5
★★★☆☆
Despite several impeccable orders, I find that recently the quality of packaging has decreased. 2 packages received (still complete) were repackaged and arrived in a 'borderline' state. Otherwise, shipping on time, no worries, I will order again. Long live rum!!!
Vincent
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Answer from rhumattitude.com
Thank you for your order, your feedback, and your loyalty! If the packages were repackaged, it means they were mishandled, and if everything arrived intact, it means it wasn't so badly packaged 😉 Indeed, we adapt the type of packaging to the number and types of bottles sent. Our breakage rate is extremely low regardless of the type of packaging. Thank you again, The Rhum Attitude team