/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered a rather expensive bottle of rum as I regularly do with you to give to a friend. It was never delivered. We provided the requested documents and now I am being asked to file a complaint against La Poste, which I will not do. I don't see why I should go through this process. You guarantee delivery against signature and tracking. It is rather against you that I should file a complaint if I had to do anything. I prefer to never order again and I am very disappointed.
Foix
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Answer from rhumattitude.com
Thank you for your order and your opinion. As we indicated, the Chronopost procedure requires filing a complaint online to be reimbursed (due to numerous abuses in the past). It is quite quick and necessary otherwise we are not reimbursed. This condition for reimbursement is indicated in the terms and conditions on our site. Chronopost practices this with all websites, so you would have had the same difficulty elsewhere. Once we have the receipt of this complaint, we will immediately refund you or send you a new package. It is not too late. Thank you for your understanding. The Rhum Attitude team
1
/5
★☆☆☆☆
I did not receive my order
Ez
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Answer from rhumattitude.com
Thank you for your order. You contacted us on Friday, January 31, to report the issue, as the package has been marked 'delivered' since January 23. We immediately filed a complaint with the carrier. It takes a little time for them to respond and locate the package if necessary. We will get back to you as soon as we have their response. The Rhum Attitude team
1
/5
★☆☆☆☆
I m very disappointed. I order for my friend samples 5cl, he is a crazy collectioner so i thought its will be perfect present for Christmas.Parcel was packed very nice and safe but when i open and saw what is inside i felt cheated from the shop. It was samples but not original bottles. So it mean it was useful present. I pay allot money for parcel from shop to UK and from UK to Cyprus. I will say is very difficult to get absolut extrakt 5cl and i was so excited i manage to get this for him but the shop realy disappointed me and my friend also.
Zofia M.
Answer from rhumattitude.com
Thank you for your order and for your comment. It is difficult to miss the explanations. Each time you add a sample to your cart it says "You have added one or more sample(s) to your shopping cart: find out more about this offer." with an invitation to click on "Find out more about this offer." And once in the cart it says "You have at least one sample in your shopping cart, feel free to learn more about this offer." with the same button "Read more." Everything is explained. But we can be in a hurry or not see it, it's understandable. We offer almost all rums in sample form. They are in fact made of P.E.T. (no breakage, keeps the rum very well, just like the glass) and do not have the same label as the original bottles. Very few rums are available in the form of "mignonnettes" which you can also find here: https://www.rhumattitude.com/en/cave/?_capacity_filter=5-cl Many rum lovers find with us the means to taste almost any rum. You could absolutely withdraw and return the package. We have sent you an email to offer you solutions.
1
/5
★☆☆☆☆
The order did not arrive I sent an email to Rhum Attitude No response...
Client
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Answer from rhumattitude.com
Thank you for your order and your feedback. We did not see your email and we are sorry. We will quickly contact you and find a solution for you. The Rhum Attitude team
1
/5
★☆☆☆☆
Hello, upon receiving my Advent calendar, I realized that the small bottles were rolling around in the box so I had to open it to reposition everything properly. The labels without information are not great because usually during the tasting, if the rum is liked, we keep the mini bottle and it becomes a future gift, here it's not possible so it's useless.
Danielle M.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Regarding the labels without information, it was indicated on our site: 'The tasting is done blind as the name of the rum is not indicated on the bottles. A QR Code present on the label allows access to all the details of the tasted cuvée and the history of its distillery. The QR Code also allows access to a tasting video accompanied by a member of the distillery.' We apologize for the repositioning of the bottles in the calendar. We will see how to avoid this in the future. Following your feedback, we called you and offered a return. The Rhum Attitude team
1
/5
★☆☆☆☆
My bottle had wax cork and when I got my bottle it was damaged The staff offered me 5 discount for the inconvenience with no choise of change the bottle. Disappointed
Marco P.
Answer from rhumattitude.com
Thank you for your order and your comment. We do our best to protect the corks with an additional wax closure. Unfortunately some waxes are very friable and sometimes damaged during transport. Following your complaint, we gave you the discount that seemed to suit you. Obviously you are still not satisfied and we regret it. We could have found another solution. The Rhum Attitude team
1
/5
★☆☆☆☆
I never received the order (apparently a problem with the delivery person). I immediately informed Rhum Attitude but I had to call them several times to finally receive the refund 15 days after placing the order. Moreover, knowing that the purchase was partly for a gift, Rhum Attitude made no effort to find a solution to the problem. I would not recommend anyone to buy from Rhum Attitude.
Boyle
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Answer from rhumattitude.com
Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team
1
/5
★☆☆☆☆
A shame: order placed with Chronopost delivery requested (against signature...) to receive it in time for a big event. Chronopost indicates that the package was delivered while I received nothing. Rhum-attitude relies on its general conditions which shift the conflict with the delivery person to the customer: I have already had to provide a certificate, identity papers... and now I am being asked to file a complaint. In the meantime, I have neither my package nor my €140. Be careful, this company is really not serious.
Nicolas
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Answer from rhumattitude.com
Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.
1
/5
★☆☆☆☆
Order not received.
Jean M.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.
1
/5
★☆☆☆☆
Still haven't received the delivery
Pascal
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Answer from rhumattitude.com
Hello, We discussed your package, it has been at a pickup point for a long time, a bit further away than expected, due to the carrier's negligence. That is why we made a commercial gesture. You planned to pick it up before September 3, the date it will be returned to us. As we discussed on the phone, do not hesitate to get back to us once you have picked up the package, or to report any further difficulties. The Rhum Attitude team
1
/5
★☆☆☆☆
Small order of miniatures placed on the site. The package arrived damaged, the bottles are not full, I report it, no response from them.
Guillaume S.
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Answer from rhumattitude.com
Thank you for your order and your feedback. In 9 years of existence, it has never happened that we did not respond to a customer, it had to be the first time. We usually respond within 24 hours and generally within the hour. I am really sorry for this incident. I have made our team aware so that this does not happen again. I left you a voicemail and I am sending you an email with a proposal to resolve this leak issue, feel free to call back or respond to the email. Olivier, founder of Rhum Attitude
1
/5
★☆☆☆☆
Previously, the packages arrived via DHL in Belgium, now via Mondial Relay. The announced delivery time is J+4. From experience, Mondial Relay cannot meet this deadline. The package must arrive by Friday 27/04 at the latest for an order placed on the 23rd. Leaving on the 28th for a month, the package will be returned to the supplier. If the package were to arrive on time, I would be happy to correct this review. This is not related to Rhum Attitude but rather to the choice of logistics. Therefore, the delivery time on the website should be modified.
Lacroix P.
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Answer from rhumattitude.com
Hello, Thank you for your feedback but it concerns the previous order which arrived safely and on time, via Colissimo (and not DHL which we have not offered for a long time). You can always select home delivery on our site, and you are not obliged to choose Mondial Relay. You write yourself that the J+4 have not even passed and the feedback regarding the order you are talking about will only be requested in 15 days. Feedback is requested at the end of a generally completely finished experience, including customer service if necessary.
1
/5
★☆☆☆☆
Too expensive. I just realized that if I had bought my bottles at Carrefour I would have saved 25 for 5 bottles of Isautier arranged rum..
Edouard P.
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Answer from rhumattitude.com
Thank you for your order. Indeed, on certain references that can be found in supermarkets, we cannot be competitive. We do not have the same negotiating capacity... However, we offer them for people who do not have these references near them (supermarkets do not always have all the flavors) or who want to give gifts (shipping to a third party with the gift option).
1
/5
★☆☆☆☆
Harassment to leave a review on Trustpilot and no way to unsubscribe. So bad rating. Edit: I received 2 requests from Trustpilot on May 4, one request from you on May 25, and a new request from Trustpilot today. The link to unsubscribe did not work otherwise I would have done it and that would have been the end of it. Your offer of 5€ is not very correct regarding Trustpilot. It suggests that you pay people for good ratings.
Jp
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Answer from rhumattitude.com
We are sincerely sorry for your reaction. 3 important clarifications: 1) regarding the 5 euro offer, you omit to say that it was not a firm discount but a voucher for a future order. Moreover, very frequently when a customer has a negative experience, we offer a voucher; this is the first time we have been reproached for it. Finally, it is not conditional on any modification of your rating. When customers contact us or leave a negative review, we always do our best to provide the best possible response (sending a forgotten sample, for example, or making a commercial gesture); nothing obliges them to change their review, and we do it primarily to have a happy customer in the end... 2) regarding reviews on Rhum Attitude service, Trustpilot sends a first request 2 weeks after the shipment of the parcel, then a reminder 5 days later, and that’s where it stops. 3) moreover, you can unsubscribe right from the first email and no longer receive any Trustpilot emails. It’s at the bottom of the email, like for a newsletter: 'If you no longer wish to receive invitation emails to leave a review, you can unsubscribe from http://www.rhumattitude.com from the Trustpilot platform.' Just click on the word 'unsubscribe'. -> if that didn’t work, it’s an interesting piece of information that we would have liked to look into with your help because it could be due to many factors (the interface with which you read your emails, your smartphone or computer).
1
/5
★☆☆☆☆
I did not receive the sample offered with my order!
Anthony M.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Did you check well at the bottom of the box and in the protections? It is possible that the sample slipped. Otherwise, it is a preparation error: you need to contact customer service and we will send you a new sample. Our contact details are available throughout the site, especially at the bottom in the 'contact us' section: https://www.rhumattitude.com/contact/ We have sent you an email in this regard and also left you a voicemail with different options. Please feel free to respond so that we can resolve the issue in a way that suits you. The Rhum Attitude team.
1
/5
★☆☆☆☆
I contacted customer service to report a bug in the billing and shipping addresses before the delivery was made. Unfortunately, nothing changed and I couldn't retrieve my package and had to redirect it at my own expense to another address. Additionally, there was a delay in delivery so I couldn't take them on a flight to a foreign country.
Sophie B.
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Answer from rhumattitude.com
Thank you for your feedback. We are sorry for the issues you encountered. Following the email you sent regarding the delivery error, we called you. Once the package has been dispatched, we cannot change the delivery address. All carriers operate this way. That is why we emphasize in the confirmation email that our customers should carefully check the delivery address and contact us immediately if there are any changes to be made before the package leaves. As for the delay, these things sometimes happen. We intervene with the carrier if the package is stuck and not moving. We emailed you to make a commercial proposal, feel free to respond. The Rhum Attitude team
1
/5
★☆☆☆☆
The capeverdean room is not made in Cape Verde or not by capeverdean. Did not like it at all.
Hj
Answer from rhumattitude.com
Thank you for your order. Of course https://www.rhumattitude.com/en/cave/mg-grogue-velha-2-ans-445/ is a real capeverdean rum ! We are sorry you did not like it. As far as we are concerned we like it, it is a matter of taste... You should try our samples before buying a full bottle. We have other rums from Cape Verde that you might like : https://www.rhumattitude.com/en/spiritueux/region/indien-pacifique/cap-vert/ but please try samples first 😉
1
/5
★☆☆☆☆
Disappointed with the torn packaging!! Luckily the bottles were in a box otherwise they would have broken!! The cardboard boxes were damaged and the metal lid was crushed!! For the next order, I will go to a competitor. Ideally, we should have packaging like at Prestige Whisky!! top
Arnaud V.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Unless there are specific difficulties, the cardboard boxes are flattened at the bottom of the package and the lids of the tubes are removed. Whether it is for this kind of problem or another, do not hesitate to contact us so that we can provide you with a solution or compensation. We have also sent you an email in this regard. The Rhum Attitude team.
1
/5
★☆☆☆☆
The order of €92 was supposed to be a gift that will never arrive in the end... Feedback is gold so I allow myself to give you my feedback, please don't take it badly: 1) you don't cancel an order without asking the consumer beforehand 2) when it's canceled, the least you can do is to inform the consumer so they don't wait for nothing, especially when they planned to receive the gift on time to give it 3) extra tips: e-commerce is supposed to be a simple and frictionless experience, to avoid negative feedback, offer a % off the next order. Especially when analyzing the order, seeing samples, one might suspect that the next order will be at least one full bottle.
Martin D.
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Answer from rhumattitude.com
Thank you for your feedback.
1
/5
★☆☆☆☆
Once the payment interface deadline is exceeded, it is impossible to complete the order and you must absolutely restart the entire process... Moreover, the teams are of no help in this case.
Martin D.
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Answer from rhumattitude.com
Thank you for your order. We immediately responded to your request on the website chat to guide you on the next steps. Most of the time, payments go smoothly. Sometimes there are difficulties (interface issues between your bank and the website's bank), and indeed, sometimes you need to place a new order. We also offer the payment solution via bank transfer when there are issues with the credit card.
1
/5
★☆☆☆☆
Very disappointed with the quality... And the worst is the 'gift' a rum from South America that they should taste first... Seriously, it's just awful! Sorry but the quality is frankly not up to par.
Liandier E.
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Answer from rhumattitude.com
Thank you for your order and your feedback. To address your two points: 1) Regarding quality, you are referring to the bottle of rum you purchased. We have over 2000 references, so we cannot guarantee that you will like all the rums! If you are not familiar with a rum, we invite you to try it first as a sample (we offer almost everything as samples precisely to avoid disappointments). 2) The purpose of the free sample is to be able to taste a new rum without spending anything. You don't like this rum, now you know: we have 2000 others to offer ?? We have also sent you an email. The Rhum Attitude team.
1
/5
★☆☆☆☆
Unfortunately, I did not taste the products from my order. Indeed, the customs fees were the same price as my order, so I refused the package. Please proceed with the refund.
Silvana F.
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Answer from rhumattitude.com
Hello, For Switzerland, you do not pay French VAT (20%) but Swiss import taxes apply like any imported goods to Switzerland. All this is explained when you place the order on our site, in the
1
/5
★☆☆☆☆
I was expecting an extraordinary rum, I find a product close to 90° alcohol.
Monique M.
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Answer from rhumattitude.com
Hello, Thank you for your order and your comment. The rum you chose is 40°. We believe it is a good rum. Perhaps you found it too dry? Please do not hesitate to reach out to us for help in choosing from our 2000 references. We have sent you an email to offer you a commercial gesture, do not hesitate to reply to us. The Rhum Attitude team
1
/5
★☆☆☆☆
Plastic bottles, not the right labels.
Janice B.
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Answer from rhumattitude.com
Thank you for your order and for your comment. It is difficult to overlook the explanations. Every time you add a sample to your cart, it says, "You have added one or more sample(s) to your cart: feel free to learn more about this offer." with an invitation to click on "Learn more." And once in the cart, it says, "You have at least one sample in your cart, feel free to learn more about this offer." with the same button "Learn more." Everything is explained. But one can be in a hurry or not see it, which is understandable. What makes our site strong is that we offer almost all rums in the form of samples. They are indeed in P.E.T. (no breakage, preserves the rum very well, just like glass) and do not have the same label as the original bottles. Very few rums are available in the form of "miniatures" which you can find here: https://www.rhumattitude.com/cave/?pa_contenance=5-cl A lot of rum enthusiasts find a way to taste almost any rum with us. You could have completely withdrawn and returned the package. We sent you an email to offer you solutions.
1
/5
★☆☆☆☆
No offense but i buy samples all over the world and they come in glass bottles ..
Giuseppe G.
Answer from rhumattitude.com
Grazie per l'ordine. Quando prendi un sample appare un messaggio che ti invita a fare clic per visualizzare l'offerta. Poi nel carrello appare un secondo messaggio. È scritto chiaramente che si tratta di PET e non di vetro, in particolare per evitare rotture (soprattutto per i trasporti lontano come per l'Italia). È tutto in francese siamo spiacenti. Ti abbiamo scritto una mail per farti proposte.
1
/5
★☆☆☆☆
Nothing from my order arrived... supposedly out of stock... disappointed because I could have gotten these items elsewhere, but I was advised to choose this company... 1 Botran 18 out of two and even this one is not the bottle ordered. Then replace the other with the 15. Very difficult contact even by email. In short, I don't think I will order here again.
Serena P.
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Answer from rhumattitude.com
Thank you for leaving a comment. Following an accidental stock outage, we offered you products from the same brand at an equivalent price, with your agreement. We are sorry to hear that you ultimately did not like it. We sent you an email and left a voicemail, please feel free to contact us again to see if there is still time to do something for you or at least to offer you a discount. We wish you a happy new year 2021. The Rhum Attitude team.
1
/5
★☆☆☆☆
I wanted to please a friend who is a rum enthusiast, I ordered several miniatures (for me a miniature is a small version of the original container) when I received the order I was disappointed to receive simple identical bottles for the rums I had selected, while for me the bottle is what makes the product unique. Maybe the site should specify this.
Sb
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Answer from rhumattitude.com
We are sorry for this disappointment. When you take a sample (which is different from a miniature) a message appears inviting you to click to discover the offer. Then in the cart, a second message appears. Finally, the photo of the box you purchased clearly shows that these are 'identical' bottles. The goal of this offer is clearly to taste, not to collect. We have sent you an email to offer some options (commercial gesture, return, etc.) The Rhum Attitude team.
1
/5
★☆☆☆☆
18 : Hello, I ordered samples and they have nothing to do with the image on the order. I thought they were official samples but we have no certainty about what we are drinking.
Jean
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Answer from rhumattitude.com
19 : Good evening, First of all, we are sorry for this disappointment. These are indeed not
1
/5
★☆☆☆☆
As of today, 04/15/2020, I still have not received my order and I do not know where it is since 04/03/2020 and if I will ever receive it.
Dany R.
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Answer from rhumattitude.com
Hello, The package was eventually returned to us (without reason from the carrier) and, at your request, we have refunded you. Following this incident and a few others during the confinement period, we tested another carrier that turned out to be more reliable and that we now use for Belgium. Best regards, The Rhum Attitude team
1
/5
★☆☆☆☆
Order never received.
Hania C.
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Answer from rhumattitude.com
Thank you for your order. We sent you a link with the Colissimo tracking on December 16. According to the tracking, your box was delivered on December 18! Why haven't you reached out to us since then? We have a responsive customer service, just look at the other reviews to be convinced. Don't hesitate to contact us so we can offer you solutions by calling 01 75 51 46 19. We also wrote you an email. The Rhum Attitude team