/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The delivered bottles did not match at all with those ordered
Guest
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. We have been in contact with you for several days. It is a preparation error and we are sorry once again. Despite all our precautions, this happens from time to time. You returned the 2 bottles that were not right, and as agreed, we are sending you the 2 that you ordered. The Rhum Attitude team
3
/5
★★★☆☆
The product is very well packaged but I find the delivery too long
Emilie C.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. The period following your order was that of the farmers' movement, so some packages experienced delays. Moreover, Mondial Relay is the longest solution (the J+4 we display is an indicative average) but it is also the cheapest. We also have faster carriers like Chrono Relais (J+1). You can choose them when finalizing your order, but it's more expensive (+3 € for Chrono Relais).
2
/5
★★☆☆☆
Ordered an expensive limited release bottle from them and was offered a free sample bottle which I accepted. When the package finally arrived it had been packaged poorly causing the sample to smash and leak all over the main bottle, ruining the box and label, significantly reducing the collectors value. There was only 1 and a half inflated packaging strips with one completely deflated meaning the bottle was free moving in the carton. I contacted them hoping for an appropriate solution and was first only offered 10 followed by an increase to 15. Relative to the lost value on the order this is pretty insignificant and I'd be hesitant to order from them again as a result
Adam C.
Answer from rhumattitude.com
Thank you for your order and your comment. We have several protection techniques depending on the contents of the package. Overall we have extremely few breakages. Regardless of the level of protection, this can happen if a package is mistreated by the carrier. These are things that happen and we are very sorry about it. Only the sample offered was broken but leaked onto the label of your bottle, the content of which is however intact. We offered you either a return at our expense, which you refused, or a discount of around 10% of your order, which you accepted.
3
/5
★★★☆☆
29: Very happy with the order. However, you promised a gift (a small bottle of rum or whisky) which was not in the package. Might as well not offer anything??
Axel D.
Translated review
Answer from rhumattitude.com
30: Thank you for your order and your feedback. When placing your order, you chose your gift, which was a 3 centiliter bottle of Malteco seleccion 1986 40°. If you did not receive it, it is an error and do not hesitate to contact us. We take pride in sending you the entirety of your order, it's the least we can do: whether it's a gift or not, we will send you the missing product. We sent you an email in parallel to offer options including sending the missing bottle. The Rhum Attitude team.
3
/5
★★★☆☆
32: The spiced rums are mostly very spicy. I do not recommend this set. Price-quality ratio too expensive. A bit disappointed nonetheless.
Matthieu
Translated review
Answer from rhumattitude.com
33: Thank you for your order and your feedback. We take note of your comment and will pass it on to the calendar manufacturer. Next year we will specify the spiciness in the description. The Rhum Attitude team.
2
/5
★★☆☆☆
42: Very long delivery and the miniature is not even the real bottle as seen on the site.
Victoria R.
Translated review
Answer from rhumattitude.com
43: Thank you for your order and your comment. Regarding the sample, everything is explained on the site: when you add a sample to your cart, the message appears
2
/5
★★☆☆☆
The idea of being able to buy samples is excellent. However, I ordered about ten samples. Very disappointed to have received them loose in a package. A small presentation box, even basic, would have been welcome.
Jerome
Translated review
Answer from rhumattitude.com
Thank you for your order. There are presentation boxes that you can add to your cart. We do not include them systematically because many people buy these samples to taste themselves and not to give, so it would increase the cost of each sample if it were offered since presentation boxes are expensive to manufacture. When you take a sample in your cart, there is a message 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' that appears, and in your cart too. When you click on 'learn more', everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ You will see a little further down in the explanation page that you can buy a box https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ That said, we understand that one might miss this information. We have sent you a commercial proposal, feel free to respond to our email.
3
/5
★★★☆☆
The wax on the bottle was not intact, it was cut on half of the neck.
Ka
Translated review
Answer from rhumattitude.com
Hello, the wax is particularly difficult to protect during transport, it happens despite our precautions. If it's for opening, it really happened during transport, you can be sure that the bottle was intact; if it's for gifting, don't hesitate to call so we can find a solution together.
3
/5
★★★☆☆
Hello, I thank you for the speed of the parcel shipment... However, if I give you only 3 stars, it's because the bottles are plastic. Only the Savannah rum was in a glass bottle... How can we have a complete experience if it's in plastic... Thank you....
Simon M.
Translated review
Answer from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ PET preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/
3
/5
★★★☆☆
Delivery times too long, more than a week because the warehouse took 4 days to ship an item in stock.
Philippe L.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.
3
/5
★★★☆☆
I am a customer in the UK & buy this rum very often from the EU, however this is the first time ever I was charged duties & taxes which are the same amount as the rum, doubling the price! UK customers beware, Rhum Attitude are not registered with UK authorities so Royal Mail will force you to pay tax before delivery, despite this consignment being less than the €144 limit on personal imports. I was going to return the consignment but this product is very difficult to find anywhere this side of the Atlantic.....
Nicholas P.
Translated review
Answer from rhumattitude.com
Thank you for your order. When you place an order you do not pay French VAT but we indicate that you will have to pay UK duties. Unfortunately, we have found that the UK customs are quite often wrong in the amount they claim from our customers, but we cannot do anything about it. We are seriously considering stopping shipments to the UK because of this. In the meantime, you can always refuse the package, which also costs us a round trip but which we offer in these cases.
2
/5
★★☆☆☆
Bottle error I ordered Savanna Lontan 40 and was delivered Savanna Créol Straight batch
Philippe N.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. We apologize for this unintentional preparation error (the bottle you received is 50% more expensive). In such cases, do not hesitate to contact us, we can either proceed with the exchange or offer a commercial discount. The Rhum Attitude team
2
/5
★★☆☆☆
Did not receive the correct bottle ordered. Had to contact customer service to make the exchange.
Girard
Translated review
Answer from rhumattitude.com
Hello, Thank you for your order and your feedback. We apologize for this incident. It happens sometimes despite our organization made to handle thousands of different references, and all the attention of our logistics team. When you reported this error to us, we made the exchange immediately. The Rhum Attitude team
3
/5
★★★☆☆
It would have been nice to validate my reviews on my rums.
Maxime N.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. After exchanging with you, it is a review posted directly on the site (and not via Trustpilot) that has disappeared, probably deleted by mistake. We are sorry and we will be particularly vigilant for the next ones 🙂 The Rhum Attitude team
3
/5
★★★☆☆
The site and the order are OK but the 'little gift' offered (A mini bottle or a glass) is not in the package!!!!
Eric M.
Translated review
Answer from rhumattitude.com
Hello, Thank you for your order and your feedback. However, in the dropdown menu of the cart that allows you to choose your gift, you selected 'Rhum Attitude Gift Card 3 euros with no expiration date' and not a sample. Perhaps you missed this step as an option is checked by default. In any case, if you go to your account and add a bottle to your cart, you will see your gift card appear, click on it and it gives you a 3 euro discount. It's valid indefinitely. We have resent you the gift card code.
3
/5
★★★☆☆
Very good, however no news regarding my package until it arrived so I was a bit worried :/
Audrey D.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. However, we send you an email on the day the package leaves with the tracking link. Did you not receive this email? Maybe in your spam? Furthermore, we provide your email and phone (text) to the carrier so they can notify you of the package's arrival at the pickup point (which you can also see with the tracking link mentioned earlier). The Rhum Attitude team.
3
/5
★★★☆☆
Well, I am happy with the purchases. But on the other hand, the Don Papa samples are disgusting. Strange taste.
Thierry
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. We have 3000 very varied references. We cannot guarantee that everyone will like what they order. That's why we have set up a sample system that allows everyone to taste before buying a full bottle, if they don't know it. Indeed, Don Papa does not please everyone and offers a rather atypical rum. Generally, those who buy it from us already know it.
3
/5
★★★☆☆
Parcel received late after 15 days but it's the Post's fault for misplacing the parcel, and the customer service did everything to follow up on this issue. Kudos to them for that. However, the bottle was poorly protected in an oversized packaging. Gift wrapping upon arrival was torn in the box. But I think my customer experience is below normal and I was just unlucky this time. If I had to do it again, I would return to Rhum Attitude and I recommend it.
Christophe B.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. The poorly protected bottle is a bit strange. Was the parcel not repackaged? Please feel free to send us photos so we can raise this issue with our preparation team. We are constantly trying to improve our processes. The Rhum Attitude team.
3
/5
★★★☆☆
Very disappointed that the Eldorado 12-year-old rum with the 2 glasses at €49.50 did not arrive in the box as shown in the photo, a bit light... For the price, it's exaggerated.
Christine A.
Translated review
Answer from rhumattitude.com
Thank you for your order and your feedback. If you did not receive the ordered glasses, it is probably a preparation error. Why didn't you contact us at the time of receiving the parcels? We would have sent them to you immediately. It's not too late; we sent you an email in this regard, please feel free to respond so we can find a satisfactory solution for you. The Rhum Attitude team.
3
/5
★★★☆☆
What a surprise to see Père Labat twice as cheap in the Carrefour hypermarket than the one I bought on the site.
Jose F.
Translated review
Answer from rhumattitude.com
Hello, Thank you for your feedback and your order. You purchased Père Labat Blanc Bio 60°. Normally, it is not found in supermarkets. And our prices are perfectly in line with those of wine merchants and our competitors. Are you sure it was the same reference? If it wasn't organic and/or not at the same degree, it is necessarily much cheaper... The Rhum Attitude team.
2
/5
★★☆☆☆
I placed an order for Christmas on 12/13 and thought I would receive it at Mondial Relay 5 days (7 with the weekend) later as announced... Result, parcel arrived on the 23rd in the afternoon (delay with the carrier supposedly). Unable to wait until that date, I only picked up the gift after Christmas... Explain to me how other companies (not just large ones, but small ones too) manage to meet the announced deadlines and not you! I am disappointed with the service and do not recommend the delivery??
J R.
Translated review
Answer from rhumattitude.com
Hello, Thank you for your order and your feedback. We are sorry for this delay from the carrier. Other companies use the same carriers as us, and also Mondial Relay for many of them. Most of the time it works well but incidents happen (delay, loss, etc.), especially during this very busy December period. Do not hesitate to ask us to intervene in case of a problem. We could have found solutions. You only contacted us once on 12/20 to say that you had not received the tracking link for your parcel. We sent it to you immediately. The Rhum Attitude team.
3
/5
★★★☆☆
They responded very quickly to my requests for advice on sweet and caramelized rums; I was able to complete my order ensuring that I had selected what my husband liked. BUT I did not pay attention to the packaging and therefore instead of receiving a box with my samples nicely arranged, I received everything in bulk (10 samples of old rum). For gifting, it was a bit neglected so I had to find a box and do a DIY project :-(. If this packaging is free, it's a shame that it is not provided directly because I was very disappointed to give such a beautiful gift in a more than mediocre package. Fortunately, it's the content that matters.
Daphné M.
Translated review
Answer from rhumattitude.com
Hello, Thank you for your order and your feedback. You should have called us upon receiving your parcel, I am sure we would have found a solution to send you presentation boxes for your samples (which are not free - see explanations by following the link below). You chose a free sample instead of the gift package in the dropdown menu of your cart where a free option is offered. We cannot take both the free sample and the free gift package otherwise we wouldn't keep track. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The R.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in R.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.
3
/5
★★★☆☆
I am a bit disappointed because the bottles are plastic. I didn't find that very nice especially for gifting. Otherwise, in terms of tasting, very good.
Jennifer R.
Translated review
Answer from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in P.E.T., however, one can be in a hurry or not see it, which is understandable. Every time you add a sample to your cart, it says 'You have added one or more samples to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it says 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. Here is the direct link: https://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure/ The P.E.T. preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in P.E.T., however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/ The Rhum Attitude team.
3
/5
★★★☆☆
Unfortunately, the glass arrived broken.
Meaghan D.
Translated review
Answer from rhumattitude.com
Thank you for your feedback. In this case, you need to let us know, and we will send you a brand new one 😉 We sent you an email in this regard, don't hesitate to reply so we can correct this issue.
2
/5
★★☆☆☆
Product itself was great. However, when I contacted them to enquire about the product and shipping, all was great and swift. But when my parcel arrived in Croatia, I was unable to get further info from the tracking link and the courier customer care was in French. I emailed them to help me locate it but to this day had no response. I spent a day trying to locate which local courier had it and then finally had to make a trip to the post office to collect. So was put off by their after care service. The product itself was well packaged. Perhaps, they should consider that international buyers are unable to reach their french courier postal should things go wrong,
Natalie M.
Answer from rhumattitude.com
Thank you for your order and your comment. We are really sorry we missed your e-mail that does never happen usually. We are glad the package arrived properly in the end. Regards Rhum Attitude Team
3
/5
★★★☆☆
After receiving my order, I discover that the miniatures are all plastic... really a shame especially for 50€ of purchase.
Sb
Translated review
Answer from rhumattitude.com
Thank you for your order and your comment. We are sorry for this disappointment. It is difficult to overlook the explanations regarding the fact that the samples are in PET, however, one can be in a hurry or not see it, which is understandable. Each time you add a sample to your cart, it is written 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with an invitation to click on 'Learn more.' And once in the cart, it is written 'You have at least one sample in your cart, feel free to learn more about this offer.' with the same 'Learn more.' button. Everything is explained. The PET (no breakage) preserves rum very well, just like glass, and has the advantage of avoiding breakage. Not all samples are in PET, however, the vintages or 'cask strength' are in glass but are 3 cl instead of 5: https://www.rhumattitude.com/format/sample-verre-3-cl/. You can absolutely retract and return the package. We have written you an email in this regard. The Rhum Attitude team.
2
/5
★★☆☆☆
Very disappointed, plastic bottle and gift box offered is just a vulgar organza bag, in short, very expensive.....
Emilie N.
Translated review
Answer from rhumattitude.com
Thank you for your feedback. We are sorry for this disappointment. Indeed, the 5 centiliter bottles that allow tasting the rums are in PET. Those of 3 centiliters (for the more expensive rums) are in glass. When you add a bottle to the cart, and in your cart, a message appears indicating 'You have added one or more sample(s) to your cart: feel free to learn more about this offer.' with a button 'Learn more.'. By clicking on this, everything is explained, with photos, including the photo of the bag if you do not take presentation boxes (which are paid). We sent you an email to propose solutions, do not hesitate to reply. The Rhum Attitude team.
3
/5
★★★☆☆
Order of several samples and bad surprise, no box to store them. This is the first time this has happened...
Sebastien
Translated review
Answer from rhumattitude.com
As exchanged by email following your review, for your previous orders you had purchased presentation boxes that are sold separately: https://www.rhumattitude.com/cave/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ We do not 'offer' them because it would force us to increase the cost of each sample. See you soon on our site.
2
/5
★★☆☆☆
Ordered a rum box and received rum but in plastic bottles. I thought they would be glass miniatures.
Justine
Translated review
2
/5
★★☆☆☆
48: We did not receive the gift case
Nadine D.
Translated review
Answer from rhumattitude.com
49: Thank you again for your order. We do not understand your comment. There is no case that accompanies this bottle. It is indicated on the product sheet. There is no case in the photo. We sent you an email to understand what made you think you should receive a case. Please feel free to respond. The Rhum Attitude team