/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest customer reviews
5
/5
★★★★★
Client
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Answer from rhumattitude.com
Thank you for this evaluation!
5
/5
★★★★★
Tine
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Answer from rhumattitude.com
Thank you for your comment! We take note of your remark. For the moment, we have very little feedback of this kind (the second time since the very beginning to be precise), but if it gains traction, we will certainly reconsider our way of doing gift wrapping. For now, we have found the best quality/cost ratio for a service that we are committed to offering.
4
/5
★★★★☆
Just have to offer it...
Aurelie
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Answer from rhumattitude.com
Thank you!
5
/5
★★★★★
Well-made site, order received on time, products well presented, the gift was appreciated
Client
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Answer from rhumattitude.com
Thank you for your comment!
5
/5
★★★★★
It's for a gift... very fast delivery and a fan of the 5cl formula... this way we can create a nice gift box
Client
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Answer from rhumattitude.com
Thank you!
4
/5
★★★★☆
Very fast delivery; very satisfied
Nysa
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Thank you for your comment.
5
/5
★★★★★
No issues with the deadlines
Client
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Answer from rhumattitude.com
Thank you for this evaluation!
5
/5
★★★★★
Really great, quality and also effective, I recommend!
Client
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Answer from rhumattitude.com
Thank you!
5
/5
★★★★★
SPEED - EFFICIENCY - NO BAD SURPRISES -
Petit
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Answer from rhumattitude.com
Thank you for your comment!
5
/5
★★★★★
Great! No issues, everything was top-notch! I highly recommend!
Client M.
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Answer from rhumattitude.com
Thank you for this comment!
5
/5
★★★★★
Fast shipping. Perfect packaging!
Cvrine76
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Answer from rhumattitude.com
Thank you!!
5
/5
★★★★★
Just perfect
Client
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Answer from rhumattitude.com
Thank you for this evaluation!
4
/5
★★★★☆
For the logistics, everything was perfect! However, I gave up on the initiation box. I had already bought the first one independently, but after several attempts, I couldn't start the subscription from the second phase (even though I'm used to using websites). Certainly an evolution to be reviewed in a simpler way. You do
Agnès
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Answer from rhumattitude.com
Thank you for your comment. For the subscription, please don't hesitate to call us at 01 75 51 46 19 so we can guide you. That said, I understand your point of view; it is a bit complicated and we plan to simplify this offer in early 2017. For now, we mainly hold events in the Île-de-France region, although we have occasionally done some in other regions (Blois, Bordeaux...). Try contacting Whisky Lodge; they are a wine merchant in Lyon, and they are very good and also sell rum.
4
/5
★★★★☆
One day in Lyon?
Client
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Answer from rhumattitude.com
Thank you! Merry Christmas!
5
/5
★★★★★
Very happy with the speed of processing and shipping of the order.
Client
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Answer from rhumattitude.com
Thank you for your feedback!
5
/5
★★★★★
Excellent service across the board
Lilie
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Answer from rhumattitude.com
Thank you for this comment!
4
/5
★★★★☆
Perfect order, gift wrapping and delivery times as promised
Client
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Answer from rhumattitude.com
Thank you for your feedback. We apologize for this delay. We ship on the same day as the order if it is placed before 2:00 PM and the next morning otherwise. The announced delivery times are calculated based on the promise of the transport company (Colissimo, Mondial Relay, etc.) + 1 day of margin, except for Chronopost which contractually promises 24 hours (if you went through Chronopost, we compensate part of the transport costs in case of delay; in this case, you need to contact our customer service). In most cases, this is largely respected, but unfortunately, there are times when there are delays or incidents, in which case we intervene with the carrier when you report a delay or malfunction.
5
/5
★★★★★
Packages and service were perfect. The only complaint is about the announced delivery time that was not met.
Client
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Answer from rhumattitude.com
Thank you for your feedback. We apologize for this delay. We ship the same day if the order is placed before 2:00 PM and the next morning otherwise. The announced delivery times are calculated based on the promise of the transport company (Colissimo, Mondial Relay, etc.) + 1 day margin, except for Chronopost which contractually announces 24h (if you went through Chronopost, we compensate part of the transport costs in case of delay, in which case you need to contact our customer service). In most cases, this is largely respected, but unfortunately, there are times when there are delays or incidents, in which case we intervene with the carrier when you report a delay or malfunction.
5
/5
★★★★★
No problem
Samuel L.
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Answer from rhumattitude.com
Thank you for your comment
5
/5
★★★★★
Careful and fast packaging
Du31
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Answer from rhumattitude.com
Thank you very much and Merry Christmas!
4
/5
★★★★☆
Haven't tasted it yet but the service is top-notch.
Sophie
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Answer from rhumattitude.com
Hello, Thank you for your comment. Please note that since your order, we have had gift boxes made: http://www.rhumattitude.com/boutique/coffret-premium-box-sur-mesure-pour-1-a-5-echantillons-echantillons-a-commander-a-part/ This is an optional and paid option at €2.80 per box (we have set a fair price based on our costs), which allows us to present the samples in a nice, suitable box. I suggest ordering 2 boxes and I will cover the shipping costs if you are interested. Furthermore, following similar issues, which we completely understand, we have added a mandatory checkbox in the order for nearly a year now: "I have acknowledged the 'sample' offer (acknowledge the offer)." By clicking on "acknowledge the offer," all the points you mentioned are addressed and explained. It is indeed possible to overlook this, however. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), this is a choice we made to offer this service at the best price: there is never any breakage, which is cumbersome for us to manage and frustrating for customers who have to wait for a new delivery. I remain at your disposal, especially for my proposal for gift boxes at 01 75 51 46 19 or [email protected] Best regards, Olivier from the Rhum Attitude team.
5
/5
★★★★★
I ordered 6
Amandine
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Answer from rhumattitude.com
Thank you!
5
/5
★★★★★
Of rum for a gift. I expected to receive a nice box that I could give as is. In fact, the 6
Thibault N.
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Answer from rhumattitude.com
Thank you for this comment. Merry Christmas!
4
/5
★★★★☆
Are plastic and delivered loose in a box. The gift therefore looks a bit
Jean-pierre V.
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cheap
5
/5
★★★★★
Even though given the money spent, a small presentation box would not have been too much. Otherwise, I find the idea very nice.
Stephane
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Answer from rhumattitude.com
Thank you for this comment!
4
/5
★★★★☆
I have read the
Claire
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Answer from rhumattitude.com
Thank you for this comment. Regarding the carrier, this unfortunately happens, although rarely, regardless of the carrier and the e-commerce site. We do our best on our side to ensure everything goes smoothly: packaging designed to avoid breakage, communication about the progress of the package. We are responsible for the service until the end, so in case of a problem, please do not hesitate to contact us so that we can intervene directly with the carrier. Olivier from the Rhum Attitude team.
5
/5
★★★★★
Offer (read the offer)”. By clicking on
Marceline B.
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Thank you!
5
/5
★★★★★
Easy-to-use site, fast and hassle-free shipping.
Daniel
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Answer from rhumattitude.com
Thank you!
4
/5
★★★★☆
Very fast delivery, but I don't know about the product, it's a Christmas gift
Mme R.
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Answer from rhumattitude.com
Thank you for this comment.
5
/5
★★★★★
Order as expected, delivery on the agreed date and well-packaged. Perfect
Kty
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Answer from rhumattitude.com
Thank you for your feedback.