/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Choice, responsiveness, well-designed site, but the cardboard box for the small bottles is poorly secured... in 2 shipments, both boxes were half open upon arrival in my mailbox. Fortunately, the shipments were complete, but come on, change the format, the cardboard, but tie it better!
Jean-marc L.
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Answer from rhumattitude.com
Thank you for your feedback. This is the first time we have received this issue. The boxes we use for samples are sold by the post office, so their effectiveness is proven. It is likely that the packages were heavily mishandled during transport. The main thing is that the bottles arrived safe and sound... However, we are always looking for improvements and we take note of this feedback. Please feel free to send us photos, it will help us a lot. The Rhum Attitude team.
3
/5
★★★☆☆
Effective but a bit expensive.
Antho B.
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Answer from rhumattitude.com
Thank you for your comment. This kind of feedback is quite rare. When we look at your order, you benefited from free shipping (because order >140 euros) and at least one significant promotion on a product. What exactly makes you write this? The Rhum Attitude team
3
/5
★★★☆☆
Disappointed to have received plastic bottles
Sammier
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Answer from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. It is indicated on the subscription page of the monthly box http://www.rhumattitude.com/cave/box-du-mois/: "The bottles in the monthly box are made of PET and not glass. The goal is mainly to avoid breakage. PET perfectly preserves spirits, even for several years, without altering the taste, just like glass." We hope you enjoyed the rums. The Rhum Attitude team
2
/5
★★☆☆☆
Disappointed with the quality of the box... bottles too small and made of plastic, it doesn't feel high quality... too bad
Pauline V.
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Answer from rhumattitude.com
Thank you for your subscription. We are sorry for your disappointment. The fact that the bottles are made of PET is clearly indicated on the subscription page. The box is also presented in a photo there. Furthermore, to keep within the 29.90 euros including delivery to a pickup point, we had to make choices and prioritized the quality of the rums over excessive packaging. If you wish, we can refund the last 2 boxes and cancel the subscription. We also sent you an email with another proposal, feel free to respond. The Rhum Attitude team
3
/5
★★★☆☆
Uh, the transport was too long... but okay
Jean M.
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Answer from rhumattitude.com
Thank you for your order. We don't quite understand your comment since you chose a 3-day delivery option, and it arrived after 2 days. During COVID, that's quite a performance, isn't it? We also left you a voicemail. Please feel free to get back to us to clarify this, and we will give you a discount if we were indeed late.
2
/5
★★☆☆☆
Disappointing, I do not recommend
Catherine P.
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Answer from rhumattitude.com
Thank you for your comment. Following your review, I called you to learn more. It's the packaging of the box of the month that you don't like. We take your feedback into account, even though most of our customers do not share your opinion. For your information, we have a more 'luxurious' box with glass bottles and a box with a magnetic closure, but it is more expensive: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ During our conversation, I offered to cancel the subscription and refund the remaining boxes, an offer you declined, and I thank you for that. I will make the agreed commercial gesture. Olivier from the Rhum Attitude team
3
/5
★★★☆☆
Mixed review due to the financial cost at customs, package opening!
Luc W.
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Answer from rhumattitude.com
Thank you for your comment. This concerns a shipment to SWITZERLAND. To summarize the process for an order to be delivered to Switzerland: 1) you do not pay French VAT for shipments to Switzerland so that you do not have the 'double penalty' (so you pay 20% less than the price displayed on the site, which is inclusive of tax) 2) We explain at the time of ordering that you will have to pay Swiss customs duties. Following your remark, we will add explanations on the site regarding the calculation of Swiss customs duties.
3
/5
★★★☆☆
Hello, I think a lot of good things about the site and I have already ordered while being very satisfied. But here, for a bottle over 100 euros I found it a shame to have the case a bit crumpled on several sides while the package was perfect.??? Nothing serious, but a shame... Otherwise, product conforms to expectations at always correct prices!. Thank you.
Anthony
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Answer from rhumattitude.com
Thank you for your loyalty, and for this feedback. The cases are always in good condition when we ship them. If a case is damaged upon arrival it means that the package was particularly mishandled during transport. In this case, do not hesitate to contact us, we can either replace the case or make a commercial gesture.
3
/5
★★★☆☆
A bit too technical in the presentation. not enough diversity in the samples
Marc J.
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Answer from rhumattitude.com
Thank you for your comment. So it's a monthly box that you took. About the too technical part, do you mean that we use terms in the booklet that accompanies the box that should be explained? We take note if that's the case. In any case, at the beginning of the booklet, we suggest you go to our blog where all technical terms are defined: https://www.rhumattitude.com/blog/fabrication-du-rhum/, then: https://www.rhumattitude.com/blog/category/encyclopedie-du-rhum/ Regarding diversity, we include agricultural, molasses, and from all regions of the world. We don't quite understand either. Please feel free to clarify.
3
/5
★★★☆☆
Received my 3cl bottles quickly, but packed haphazardly, resulting in one broken bottle and glass debris everywhere, had to clean everything well to avoid getting hurt while drinking crushed glass...
Fabrice
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Answer from rhumattitude.com
Thank you for your review. You are talking about the small empty bottles for making samples. We are sorry for this incident. If we packed each bottle individually, we would have to charge much more. Most of the time there is no breakage. So it's a conscious choice. However, feel free to contact us at [email protected] and we will make a commercial gesture. The Rhum Attitude team
3
/5
★★★☆☆
Delighted by the speed, however I would have liked the miniatures to have the same design as the bottle displayed on the site. Disappointed with the visual received and it was to be a gift for my husband but as decoration for a cake. Thank you for your feedback, I missed the information.
Karol
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Answer from rhumattitude.com
Thank you for your order and for your feedback. These are not
3
/5
★★★☆☆
0: too expensive compared to retail. almost 10€ difference. otherwise: impeccable product quality. fast shipping. 3 stars because too expensive
Clientlucky L.
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Answer from rhumattitude.com
1: Thank you for your feedback. You are right, but this only applies to certain items found in large distribution (the ones you purchased are part of this). We cannot compete with supermarkets on these products. However, there is still demand (for example, for gifts and sending directly to the person you want to give it to, with the added bonus of gift wrapping and a personalized note included... so a service that large distribution does not offer). For the rest, meaning more than 95% of the products, we are very competitive. The Rhum Attitude team
3
/5
★★★☆☆
Expensive delivery to Belgium... and poorly packaged parcel.
Alain L.
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Answer from rhumattitude.com
Thank you for your order and your comment. This is now the 11th time you have ordered from us. The delivery price for Belgium has not changed, and free shipping is still at 140 euros (which seems unusual for French spirits sales sites). As for the packaging, we have been protecting the bottles in the same way for years according to a proven protocol (breakage <1/1000 knowing that there is insurance anyway). We can always protect better, but some devices are very expensive even though they are not significantly more effective in case of shock, and they inevitably affect the selling price in one way or another.
3
/5
★★★☆☆
Gift wrapping damaged and box torn upon arrival. Products intact but very average when it comes to a gift.
Sandra J.
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Answer from rhumattitude.com
Thank you for your order and your comment. Despite the care we take in preparing packages, when they are mishandled during transport, it happens that the gift package or case is damaged. The right reflex upon receiving the package is to alert us. We can then either send a flat case or make a commercial gesture if it is too late.
3
/5
★★★☆☆
My friend enjoyed 2 rums out of the 4. Otherwise, very good after-sales service because I had a problem with the delivery of the package and they quickly sent me another one.
Soraya
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Answer from rhumattitude.com
Thank you for your subscription and for your feedback. It is perfectly normal not to like all the rums in the box. The goal is precisely to refine your tastes, to discover different styles, and to know what you like and what you like less. If your friend discovered and liked 2, for us, that is quite a success!
3
/5
★★★☆☆
Average packaging. A booklet accompanying the box would be welcome
Georges C.
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Answer from rhumattitude.com
Thank you for your order and for your feedback. Not liking the packaging is one thing, but regarding the booklet, there is indeed one! I imagine it was missing from your box. It's a regrettable preparation error. I sent you an email about this to offer to resend it to your address or to another of your choice. Olivier from the Rhum Attitude team
2
/5
★★☆☆☆
Very VERY fast service, even expedited: big creases on the box, which is not particularly welcome for a gift. Clear improvements in handling are to be expected!!!!!!
François B.
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Answer from rhumattitude.com
Hello, Thank you for your order and your comment. Our service is fast (thank you) but not rushed. Despite all our precautions (we fold some boxes, others not depending on our experience because we risk tearing them by doing so), packages are often mishandled by carriers and the boxes' cases are sometimes damaged. There is a very available customer service by email and phone ([email protected] or 01 75 51 46 19) just contact us so we can quickly send a 'flat' box. The Rhum Attitude team
2
/5
★★☆☆☆
Free shipping
David D.
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Answer from rhumattitude.com
on your gift voucher. In the offer subscribed by the person who gave it to you, no free shipping was indicated. You received exactly what was purchased, no more, no less. It is a one-time problem whose origin we have not identified and for which we are sorry, as I told you. I sent you a gift card as a commercial gesture. Have a good evening.
3
/5
★★★☆☆
The sample was not the one I had chosen when ordering, but otherwise the order went smoothly.
Romain R.
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Answer from rhumattitude.com
Thank you for your comment. This is probably a preparation error. It is quite rare but it happens. In this case, do not hesitate to contact us specifying what you received and we will immediately send you the correct sample. See https://www.rhumattitude.com/contact/
3
/5
★★★☆☆
The May box was powerful and complex. The June box, although the rums are of quality, is flatter (mainly 40°), more common and sweeter.
Adrien
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Answer from rhumattitude.com
Thank you for your comment. This box must still remain accessible to the greatest number of people because many of our customers discover the world of rum with our box. However, the high alcohol content deters more than one. With the May box, we took a risk because 3 of the 4 rums were 45 degrees or more, hence the Oksen cinnamon, sweet in this case, to 'compensate'. As a reminder, a few years ago, most aged rums were between 40 and 45 degrees. We regret more than one that has disappeared since... In the June box, there was Rivière du Mât, which is a very expressive rum, although at 40 degrees, and not flat at all. I believe we can say the same about Karukera aged rum. The July box may disappoint you if you are a fan of 'strong' rums because it is balanced between strength and sweetness, as we usually do. Its composition is described here: https://www.rhumattitude.com/cave/box-du-mois/ As I understand that this is a gift (otherwise I would have offered to refund you for the 3rd box), I propose to exchange the July box for a gift card of the same amount, and you will be able to choose rums that suit you in our cellar, where we have over 1000 samples available. If this is what you wish, write to us at [email protected] and we will take the necessary steps. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Happy with the product, the Bacardi favorites are always of good quality, however, I was really disappointed with the delivery, paying fees for a 24-hour home delivery and picking up the package 3 days later at a relay point, I find that average.
Maxime
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Answer from rhumattitude.com
Thank you for your order and your feedback. We are handing your package over to a carrier. If for any reason things go wrong (delay, damage, etc.), we cannot know unless you reach out to us to inform us. The carriers we use are generally of good quality (Chronopost, Colissimo...) but none are perfect. We have sent you an email to offer you compensation, please feel free to respond. Best regards, The Rhum Attitude Team
3
/5
★★★☆☆
Order arrived late due to a computer error otherwise everything else was well received
Romain P.
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Answer from rhumattitude.com
Thank you for your feedback. We are sorry for this incident. For this reason, we have also added an additional complimentary sample as a goodwill gesture. See you soon on our website!
2
/5
★★☆☆☆
I am really disappointed with the packaging... The labels are poorly stuck on the bottles, I received a whole email to proceed with a verification of the bottles upon delivery (no breakages, etc...) so I expected glass bottles but they are plastic... And the quantity, although announced, is really less... I find 200 euros is too expensive!!! Even for 6 months.
Mélissa P.
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Answer from rhumattitude.com
Thank you for your subscription to the monthly box, and for your comment. We address all your points, which is the least we can do following a disappointment: - Regarding the labels, if they are sometimes a bit crooked, it's because they are hand-labeled and not done with an industrial machine. For clarification: the box, the booklet, and the bottles are made in France. - These are PET bottles to avoid breakage. This is indicated all over the site, but it's possible to overlook the information. PET, just like glass, preserves spirits perfectly. We will further reinforce this information. We left you a voicemail to inform you of all this, and also that we could, of course, terminate the subscription immediately and refund the months already paid. You just need to contact us. Finally, if you want a box with glass bottles, please know that we offer one, ideal for a gift but not in the form of a subscription. It is the box 'Le Maître de Chai' https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ We remain at your disposal. The Rhum Attitude Team
3
/5
★★★☆☆
Shipping costs are prohibitive.... Indeed, bottles are heavy, and free shipping from 149€..... 149€?! I would have taken the shipping costs at 4.90 if I could have been delivered to my usual relay point. I was asked to give my opinion, so here it is. I maintain that your shipping costs are expensive and not decreasing, which is a shame. Promo codes are rare. But you have quality products, and I stand by that too. Good evening. My relay point is at the Bloody Mary cobbler in Argentan (61). As I said, I order from you despite the shipping costs that I find expensive because your products are of quality. There is absolutely nothing paradoxical about that. And once again, what bothers me is mainly that it is not decreasing or that there is no loyalty system. I will therefore continue to buy from you. Understand me well. I have no criticism to make about the quality of the products, nor even about the fast shipping or the impeccable order tracking. I just have a problem with the shipping costs 😉
Romagnat
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Answer from rhumattitude.com
Thank you for your order and your comment. Bottles of rum are heavy, which is why shipping costs are higher than for other types of items. If you compare with our competitors, we are quite well positioned. We remind you that our cheapest option is Mondial Relay at 4.90 euros (you chose home delivery which is more expensive). Furthermore, shipping costs are free for any basket of 140 euros or more.
2
/5
★★☆☆☆
Good evening, I am satisfied that a manager from this company called me to finally explain to me why the small sample-type bottles were sent in plastic. After reflection, I am finally convinced.
Client E.
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Answer from rhumattitude.com
Thank you for your order and your comment. I am sorry for this disappointment. As explained on the phone just now (thank you for your warm welcome), it is written everywhere on the site, especially as soon as you add a sample to your cart. Using PET does not alter the taste even over time. This allows us to deliver without breakage and to have a competitive offer. It is a choice we made from the beginning and we do not regret it. The Rhum Attitude team
2
/5
★★☆☆☆
When buying a collector's bottle, you expect the label on the bottle to be intact. So was the bottle damaged by the carrier or the seller??? All I know is that I have to buy the bottle again on Amazon.
Nicolas H.
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Answer from rhumattitude.com
Thank you for your order and your comment. We check the condition of each bottle before shipping. However, we are committed to the quality of the product upon arrival, and that is what matters. So if there is a problem, do not hesitate to contact us as soon as you receive the package so that we can find a solution! For example, we can replace the bottle or compensate you for the damage suffered. Following your comment, we called you and did what we agreed upon over the phone. See you soon on our website. The Rhum Attitude team.
3
/5
★★★☆☆
First order! Aside from this opinion survey, not a single email, not a single text (what is the purpose of all the information requested at registration!) to at least thank for the purchase made, the first and the last as far as I'm concerned!
Fr?d?ric
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Answer from rhumattitude.com
Good evening, Thank you for your comment. As mentioned just now over the phone, we did send you an email at the time of receiving your order, and another one at the time of shipping the package. This is what we do systematically. It's a mystery... I have just resent the emails to you, along with a commercial gesture. Please feel free to call us back in case you haven't received all of this. Best regards, Olivier from the Rhum Attitude team
3
/5
★★★☆☆
I had already given this box as a gift 2-3 years ago and it was much better! In terms of packaging, it was already in a glass vial and larger with a nice black box. Now with a small glass bottle, it looks cheap... disappointed
Dorine C.
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Answer from rhumattitude.com
Thank you for your new subscription and your comment. Indeed, the offer has changed but so has the price! It's practically half the price (you can compare it to your order from two years ago). Furthermore, the offer is described at the time of subscription: https://www.rhumattitude.com/cave/box-du-mois/ There is a photo of the box and the description. Customers are also delighted with this new offer, but obviously, if you were expecting to receive the old offer, I understand your disappointment. Additionally, we still sell the old box, not as a subscription but as an individual purchase. The link is here: https://www.rhumattitude.com/cave/la-rhum-box-le-maitre-de-chai/ You will see that the photo is not the same at all. What is unfortunate is that you left this message after receiving the last box. Please let me know if we can do something to make up for this disappointment. I have also emailed you. We can communicate more easily if you wish. Best regards, Olivier from Rhum Attitude
3
/5
★★★☆☆
Just a problem with the delivery by post. But very good service, responsiveness from the Rhum Attitude sales team. Thank you, very good rum, no issues.
Amandine
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Answer from rhumattitude.com
Thank you for your comment. Delivery problems can happen with any carrier, and with e-commerce as well. Our added value in this case is to resolve them quickly and well. See you soon on our site!
3
/5
★★★☆☆
Received on time. Small downside. Regarding the samples 1/3 I received with the right packaging and the others were in a basic bottle and not as seen in the photo. A bit disappointed.
Alexia
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Answer from rhumattitude.com
Thank you for your order and your comment. In fact, you purchased 2 types of products: 1) The Diplomatico is a "miniature bottle", so it's really a mini bottle: http://www.rhumattitude.com/cave/diplomatico-reserva-exclusiva-mignonnette-de-5-cl We sell very few of these because few brands offer them. 2) The 3 other rums you purchased are samples. We make them from bottles using a filler. When you take at least one (you can test it), a message immediately appears: "You have added one or more sample(s) to your cart: feel free to learn more about this offer. Learn more." If you click on it, you arrive at the page that clearly explains that these are PET bottles (plastic like water bottles, but more durable) http://www.rhumattitude.com/nos-echantillons-de-5-cl-vous-permettent-de-composer-votre-box-sur-mesure Additionally, there is a second reminder when you reach the cart: "You have at least one sample in your cart, feel free to learn more about this offer. Learn more." The goal of these samples, which are available for almost all our references, is to be able to taste, not to collect (as one can collect "miniatures", and there are specialized sites but they offer a much more limited choice of rums). We understand that one might overlook these explanations, but our goal, on the contrary, is to be transparent to avoid this kind of disappointment. Also, don't forget that if you want to withdraw, you can return the samples to us and we will fully refund you. The Rhum Attitude team.