/10
★★★★★
based on 9235 reviews published
★★★★★
based on 9235 reviews published
Latest customer reviews
5
/5
★★★★★
I have already placed several orders. Excellent service, very satisfied
Nathaniel B.
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5
/5
★★★★★
Perfect packaging, fast delivery and competitive prices. All good!
Sylvain P.
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5
/5
★★★★★
Fast and efficient, careful and secure packaging
Bessiere E.
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5
/5
★★★★★
Always satisfied! Nothing to complain about!
J?r?my
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5
/5
★★★★★
Fast shipping and a lot of product choices! Top!
Danaé R.
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5
/5
★★★★★
I recently ordered rum online and my experience was very positive. From the ordering process, everything went smoothly. The website was very well designed and the browsing was smooth, with a large selection of rums from different regions of the world. I was impressed by the variety of choices available, from light white rums to dark and full-bodied rums. After making my selection, the payment process was simple and secure. The delivery was fast and well managed. The package arrived in perfect condition, well packaged to avoid any damage during transport. The bottle of rum I ordered was exactly what I expected, and the quality of the product was excellent. In the end, my online rum order was a positive experience from start to finish. I am satisfied with my purchase and I recommend this online store to all rum lovers looking for varied and quality choices.
Zerilias
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5
/5
★★★★★
Always top service with Rhum Attitude! Great prices and delivery ??
L'ours
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5
/5
★★★★★
Was in need of a limited edition bottle and Rhum Attitude was the only place that I could find it in stock. Being from the UK I was a little dubious about purchasing but so glad I did. Delivered within a week, well package and in excellent condition. Thank you so much, will have a very happy husband at Christmas.
Rumlover
5
/5
★★★★★
I ordered some samples and they arrived within a week.
Raul V.
5
/5
★★★★★
Fair prices, fast and careful delivery and especially the free sample is a real plus!
Matt
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1
/5
★☆☆☆☆
I never received the order (apparently a problem with the delivery person). I immediately informed Rhum Attitude but I had to call them several times to finally receive the refund 15 days after placing the order. Moreover, knowing that the purchase was partly for a gift, Rhum Attitude made no effort to find a solution to the problem. I would not recommend anyone to buy from Rhum Attitude.
Boyle
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Answer from rhumattitude.com
Thank you for your order and your feedback. Here are the facts: you ordered on September 5 and the package left on the morning of the 6th. Our carrier Chronopost broke the package despite all the protections put in place by our logistics, which unfortunately happens sometimes. You demanded a solution that was not acceptable: sending a new package to you and another to the Netherlands, at no extra cost. We go out of our way for our customers, including with extra costs, but within reasonable limits, which you did not want to hear. We obviously refunded you once the package was declared broken, as we do every time this case arises. The Rhum Attitude team
5
/5
★★★★★
From novice to enthusiast, from enthusiast to expert, you are in the right place! Rhum Attitude is the site to choose for selecting your rum(s). A significant choice including exclusives, accurate indications regarding the particularities of each drink. Prices are fair, packaging is careful and delivery times are respected.
Cathy Q.
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5
/5
★★★★★
Fast shipping, quality packaging, and a free sample. Thank you. I really recommend this site and the super Longueteau punches.
Cousin M.
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5
/5
★★★★★
Super shipping, very protected... And compliant... Ultra-efficient customer service. Perfect purchase site and perfect selection of rum, a guarantee of the quality of the people who work there...
Pablo T.
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5
/5
★★★★★
Perfect, fair prices, if there are any issues, they are taken seriously and professionally, I recommend.
Lge
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5
/5
★★★★★
Perfect transaction and fast delivery
Philippe S.
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5
/5
★★★★★
Very good experience. Delivery on time. I was a bit worried about breakage during transport but not at all. The bottles were well protected. Impeccable. I recommend!
D.r. 4.
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3
/5
★★★☆☆
Delivery times too long, more than a week because the warehouse took 4 days to ship an item in stock.
Philippe L.
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Answer from rhumattitude.com
Thank you for your order and your feedback. As we indicated, this is not a shipping delay: we shipped your package the morning after your order placed at 6:50 PM. It is the tracking of the package that was not updated on the carrier's side. Delays or incorrect tracking happen with all carriers, even the best. Our role is to choose reliable carriers and to eliminate those with too frequent incidents. We have actually eliminated a few in the past, but those we use are generally reliable. We left a voicemail to offer you a commercial gesture for the delay. Please feel free to call us back. Best regards, The Rhum Attitude team.
5
/5
★★★★★
PERFECT, HIGHLY RECOMMENDED
Sabrina R.
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5
/5
★★★★★
Delivery on time and as promised.
Clientdidailler F.
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5
/5
★★★★★
Order placed on Wednesday at 11 AM, received on Thursday at 11 AM, nothing to complain about, always top-notch and impeccable packaging, maybe a small downside regarding the visibility of promotions on the site.
Vincent
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5
/5
★★★★★
Perfect, perfect, perffect, perfect,perfect, perfect, perfect, perfect, perfect, perfect
Stephan H.
5
/5
★★★★★
Everything is perfect, well done!
Jacqueline D.
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5
/5
★★★★★
Fast delivery and carefully packaged parcel.
Eudes
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4
/5
★★★★☆
Very serious site, fast delivery and good choice of offerings.
Sebastien S.
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1
/5
★☆☆☆☆
A shame: order placed with Chronopost delivery requested (against signature...) to receive it in time for a big event. Chronopost indicates that the package was delivered while I received nothing. Rhum-attitude relies on its general conditions which shift the conflict with the delivery person to the customer: I have already had to provide a certificate, identity papers... and now I am being asked to file a complaint. In the meantime, I have neither my package nor my €140. Be careful, this company is really not serious.
Nicolas
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Answer from rhumattitude.com
Thank you for your order and your feedback. We explained the compensation procedure in case of delivery dispute against signature, which is underway. Our general terms and conditions only reflect this procedure. In the case of Chronopost, it is a bit heavier than with other carriers since a complaint must indeed be filed, which you have not done so far. If you had filed this complaint, we would have already refunded you, even if on our side, compensation can take months. Since you preferred to wait to see if this complaint was necessary, we need to wait for confirmation from Chronopost, which is conducting an investigation on its side, particularly with the delivery person. In 100% of cases, the process ends with a refund to the customer as soon as they provide the necessary documents, rest assured. It is a bit cumbersome and takes time, but it is essential; otherwise, we would end up with losses on orders refunded to the customer but not compensated due to missing documents. We will call you back to check on your order. The Rhum Attitude team.
1
/5
★☆☆☆☆
Order not received.
Jean M.
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Answer from rhumattitude.com
Thank you for your order and your feedback. Unless I'm mistaken, you never reported this issue to our customer service. There are many ways to contact us indicated on the site and in our emails: email, phone, live chat on the site... It is more effective to contact us this way rather than through a negative public review (review requested 15 days after the package was shipped). We tried to call you this morning (message left on your voicemail, feel free to call). Furthermore, we have already initiated steps with the carrier. The Rhum Attitude team.
5
/5
★★★★★
Clear, fast, professional.
Thierry B.
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4
/5
★★★★☆
Package arrived on time even though I had a very tight schedule. Good responsiveness to email messages sent. However, the rum I ordered was supposed to be delivered in a case (as described on the site), but I did not receive the case, which disappointed me because it was a bottle to give as a gift and the case would have been nice.
Valérie D.
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5
/5
★★★★★
Order fulfilled in every way. Product exactly matching my purchase. Shipment in a well-protected package. Quite fast delivery. Total price not exaggerated.
Christian B.
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