/10
★★★★★
based on 9747 reviews published
★★★★★
based on 9747 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Product received in a completely crushed package. Gift wrapping requested that was not provided. Disappointed with the experience.
Chloe
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Answer from rhumattitude.com
Hello, Thank you for your comment. We are very sorry for this disappointment. Regarding the crushed package, unfortunately, these things happen with any carrier. We rely on logistics professionals who do their best to protect the inside of our packages to prevent bottles or samples from being damaged. In case of breakage or damage (which does not seem to be the case here, and in that case, you should obviously report it to us), we replace the damaged products. Regarding the gift package, we sent you an email (from the address [email protected]) with a few additional questions that would help us better understand what went wrong: process or information. If you did receive an ivory-colored pouch containing the samples but were expecting gift wrapping, we need to improve our communication: indeed, when it comes to samples, the 'gift wrapping' takes the form of an ivory-colored fabric pouch. This is explained with photos in several places during the purchasing process, but perhaps not sufficiently. If, on the other hand, you did not receive the pouch, it is a logistics error, and in that case, other actions need to be taken. Please feel free to respond to help us improve, which is a constant concern for us. We remain at your disposal. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Fast and careful shipping, quick response to messages. The only thing is I would have liked the miniatures to be in glass and not plastic.
Audrey
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Answer from rhumattitude.com
Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team
2
/5
★★☆☆☆
Delivery not sent to the right address so there was a delay
Fabrice
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Answer from rhumattitude.com
Hello, Thank you for your comment. We have been working with Mondial Relay since the beginning. They are inexpensive and most of the time, efficient. However, in the case of your order, they made a mistake and we sincerely apologize for that. No carrier is 100% reliable and we closely monitor the reliability percentage for each one we use. For example, we eliminated one of our carriers in the past because there were too many errors. We hope that despite this incident, we will see you again on our site and we remain at your disposal. Best regards, The Rhum Attitude Team
2
/5
★★☆☆☆
The delivery time was a bit long, 5 days for me. I tested the monthly box to give as a gift but was very disappointed, especially with the packaging. It does not look like the photo, very difficult to give to someone. Otherwise, the rums are fine.
Florian
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Answer from rhumattitude.com
Thank you for leaving a review. We are sorry for your disappointment. I looked at your order: the box you received has the advantage of being 100% recyclable but the disadvantage of being less presentable than the current boxes. We chose to stop making this type of box precisely to avoid these understandable disappointments. The 3 current boxes of the subscription perfectly match the photo: magnetic closure, padding designed for optimal support without too much material (ecology requires...), and, just like the one you received, screen-printed glass bottles, tasting booklet with explanations on each of the rums, and sleeve. We remain at your disposal at [email protected] or at 01 75 51 46 19 Best regards, Olivier from the Rhum Attitude team
3
/5
★★★☆☆
4: Disappointed with the old rums, they are too close to the taste of whisky... but at least I got to taste them.
Laura-bell
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Answer from rhumattitude.com
First of all, thank you very much for your feedback. I just looked at your order. The rums you chose (samples) are not the easiest to access. You should try Spanish-style rums, which are smoother and have nothing to do with whisky (not that dry side): for example, Diplomatico, to name the most well-known, or Abuelo 12 years (one of our favorites) and Plantation Rum Guatemala Gran Añejo with unbeatable value for money. The Rhum Attitude team remains at your complete disposal ([email protected] or 01 75 51 46 19). Best regards, Olivier from the Rhum Attitude team.