/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Package arrived well but with damaged wax.
Alain
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Answer from rhumattitude.com
Thank you for your comment. We are sorry for this incident. Despite all the precautions we take, this can sometimes happen. Just call us at 0175514619 or write to us at [email protected], and depending on the case and your wishes, we can either exchange the bottle or make a commercial gesture.
2
/5
★★☆☆☆
Little quantity for the price...
Gérard
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Answer from rhumattitude.com
First of all, thank you for your subscription to the box of the month. When subscribing, the quantity is the very first characteristic indicated, precisely to avoid this kind of disappointment: https://www.rhumattitude.com/cave/box-du-mois/ It is about discovering various rums. If you want quantity, we have a cellar with 1300 bottle references: https://www.rhumattitude.com/cave/ A part of the cost of the box corresponds to packaging, the booklet, the bottles, logistics, etc. This explains why the price per liter is higher. Furthermore, you have taken a subscription for several months. As we offered you by email, we can easily refund the remaining months and cancel the subscription. We remain at your disposal. The Rhum Attitude team.
3
/5
★★★☆☆
DELIVERY SLOWER THAN ANNOUNCED
Agnes P.
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Answer from rhumattitude.com
Thank you for your comment. The estimate we display is a high range, knowing that in most cases, it is actually faster. It is true, however, that there are sometimes delays on the part of the carriers and that the indicated date is exceeded by several days. We carefully select our carriers (since the beginning we have parted ways with two of them due to too many difficulties). We are currently working with Chronopost, Colissimo, and Mondial Relay, which are the major players in the market. None are perfect, of course. Furthermore, you placed your order in early December 2018. As everyone knows, that month was difficult for road transport. If the package arrives too late (after a birthday date, for example), you can always refuse it (or not pick it up at the pickup point): it will then be automatically returned to us and we will fully refund you. For truly urgent packages, it is better to go through Chronopost (next day delivery). We wish you a happy new year 2019. The Rhum Attitude team.
3
/5
★★★☆☆
Fast delivery but shipping costs are very high since the delivery people are not required to stay when we open the package to check its condition. So sending us an email to tell us to check the condition of the package is useless for me. I inquired with my local agency and my sister who is a mail carrier, and no, the delivery people are not required to stay while we open the package, they are not sworn in.
Lili
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Answer from rhumattitude.com
Thank you for your comment. You should at least check if the warranty seal has not been broken and if there is clearly no leak or sound of broken glass. It takes a few seconds and it's common sense. We plan to modify the email accordingly. There is more in the email that explains the steps to take in case of a problem: a photo of the opened package and to notify us quickly. In 100% of cases, we find a solution.
3
/5
★★★☆☆
A bit disappointed between the price and the size of the 'bottles'. The box sold as a 'plus' in the ad is just cardboard... Nice to discover some rums but nothing more...
Sabrina R.
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Answer from rhumattitude.com
Thank you for your comment. We are sorry for this disappointment. If you want to cancel the subscription, we will refund you for the remaining months, please do not hesitate to contact us at [email protected]. We would like to clarify that you subscribed to a monthly box. The bottles are 5 centiliters, which is the first thing we indicate when you go to the page that allows you to subscribe. As for the box, it is made of recyclable cardboard, and we do not see what other material we could use to make it.
3
/5
★★★☆☆
18: Very small bottles, for a gift it feels a bit like free goodies and a bit stingy. So, I ultimately didn't give it out of embarrassment.
Louise
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Answer from rhumattitude.com
19: Thank you for your comment. We are sorry for this disappointment. However, it is clearly stated on the presentation page of the box of the month (it's even in the first sentence) that these are 5 centiliter bottles, which is actually sufficient to taste several. So you received, with the bonus rum of December, a box of 5 bottles x 5 centiliters = 25 cl, along with the tasting booklet. The goal is to discover different styles of rum. If you want quantity, you need to look for bottles (and we have plenty on our site) but that's not the same spirit. Don't forget that it is always possible to retract and return your package for a refund. The Rhum Attitude team wishes you happy holidays!
3
/5
★★★☆☆
36: No problem with the packaging and the product... The only disappointment was the delay... It was stated as 4 working days and it took 6. Since it was an advent calendar, and I received it late, we were quite disappointed.
Coirazza
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Answer from rhumattitude.com
37: Thank you for your comment! We have 100% control over the shipping day: you placed an order on Friday evening, it was shipped Monday morning. For the rest, we entrust the packages to well-known carriers that all e-commerce sites use (colissimo, chronopost, mondial relay...) and we cannot do otherwise. In case of carrier delay, just send us a little email to let us know and we will make a commercial gesture. And if it's really too late (birthday passed, Christmas passed for example) we will bring it back at our expense and refund you.
3
/5
★★★☆☆
Shipping and reception went well but shipping costs are very high...
Lisa
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Answer from rhumattitude.com
Hello, Thank you for your comment. The bottles are heavy, which is why shipping costs are higher than for other types of goods. Furthermore, delivery to Belgium (the destination country of your order) costs us more than for France. However, overall we are very competitive compared to the prices charged by the competition, which we check regularly. A few additional clarifications: a) we do not make a profit on shipping costs, quite the opposite. With Colissimo for example (the carrier you chose), we pay a bit more than what we charge the customer. b) for Belgium, we offer free shipping just like for France starting from 140 euros. c) we offer a Mondial Relay delivery, including for Belgium, which is cheaper than home delivery. We wish you happy holidays. The Rhum Attitude team
3
/5
★★★☆☆
The metal case of the bottle is damaged..
Jardinec
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Answer from rhumattitude.com
Hello, Thank you for your alert. Trustpilot review requests are sent 15 days after the package is shipped in order to gather the customer's feedback when the service has been fully completed, including the correction of any malfunctions. Please do not hesitate to contact customer service at 01 75 51 46 19 or [email protected] in the meantime to report any issues. Furthermore, despite the quality of our packaging, this kind of incident can occur when the package is particularly 'jostled' during transport. I contacted you this morning to inform you that we would be sending you a new case. It is currently being prepared and will be shipped out this morning. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Good delivery, free sample offered, to recommend
Elisa
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Answer from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
3
/5
★★★☆☆
I had checked that I wanted a gift wrap and I received the bottle rolled in an old crumpled orange paper, so it was not giftable in that state. However, due to an error on my part, I had to contact the company by phone, very friendly and efficient.
Jennyfer L.
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Answer from rhumattitude.com
Thank you for your comment. I am sorry for this incident. Our gift packages are flawless when they leave the warehouse and well protected in our parcels... Unfortunately, if the package was particularly mishandled during transport (and this happens with all carriers, not just the one you chose), it can happen that the gift package tears or comes apart. The only thing we can do in this case is to offer a goodwill gesture when you contact us to report the problem. I take this opportunity to remind you that we offer gift wrapping services (which most sites do not), and that we have 2 types of wrapping paper suitable for the situation: a
3
/5
★★★☆☆
Perfect, nothing to say.
Mc
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Answer from rhumattitude.com
Thank you for your feedback. Despite all the precautions we take, this kind of incident can happen, and please do not hesitate to call us so that we can find an appropriate solution (returning a box if there is still time, providing compensation...). Following our phone conversation just now, on one hand, I am forwarding your interesting suggestion to our logistics team to further secure the type of box you received (a bit unusual for us), and on the other hand, as agreed, I have sent you a voucher for your next order. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
While the tasted rums are of quality, the presentation and packaging of the box are of average quality compared to the price paid. The labels on the bottles are printed on very low-quality paper and are almost unreadable. It's a shame! In terms of service, the boxes arrive on time and customer service is responsive!
A.
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Answer from rhumattitude.com
Hello, Thank you for your comment. Regarding the labels, we are currently reviewing them to improve the design. Best regards, Olivier from Rhum Attitude
3
/5
★★★☆☆
Reasonable price and the little free sample very commercial
Christophe R.
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Answer from rhumattitude.com
Thank you very much for your feedback and see you soon on our site!
3
/5
★★★☆☆
I had to call back to get my second box... it arrived later... which is annoying when it's a gift... The quality and variety of rums is great.
Customer
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Answer from rhumattitude.com
Good evening, Yes, it is a very unusual problem we had with your second package. Now that we understand, it won't happen again. We renew our apologies. Thank you for the comment and see you soon. The Rhum Attitude team
2
/5
★★☆☆☆
Very disappointed with the quantity. The bottles are tiny like miniatures. It's not worth the price, better to buy 2 or 3 good bottles of rum for 90 euros. The packaging is nevertheless very nice.
Pauline
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Answer from rhumattitude.com
Hello, Thank you for your feedback. I am sorry for this disappointment. The capacity of each bottle is indeed clearly indicated on the offer presentation page, and we have also included a photo of the samples in front of a glass so that one can realize the size. The spirit of this offer is indeed not quantity, and for that, the bottles are obviously much more appropriate as there are no logistics costs for repackaging, packaging, booklet, etc. For 90 euros you get 3 boxes (including shipping costs) so you can discover 12 rums (and even 3 bottles of these rums would cost more than 90 euros) The goal of this offer is to discover many rums, and for that, 5 centiliters are more than enough (we do a tasting with 1 to 2 centiliters in the glass). I can completely cancel and refund you the last 2 boxes of your 3-month subscription if you want, just contact us at [email protected] Olivier from Rhum Attitude
3
/5
★★★☆☆
I am disappointed because the presentation of the rum bottles does not resemble the photo on the site. The rum arrived in small glass bottles whereas on the site the box is presented with small test tubes which, in my opinion, added to the originality of the product.
Leamauff
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Answer from rhumattitude.com
Thank you for your feedback, and I apologize for this disappointment. However, I would like to clarify the following points: You subscribed to a "box of the month". The photo and explanations correspond to what you received: https://www.rhumattitude.com/#box-du-mois We also have another box, which is more expensive (double the price if we consider shipping costs), which is purchased separately in the shop: https://www.rhumattitude.com/boutique/la-rhum-box-le-maitre-de-chai/ The rums in this box are indeed contained in screen-printed "test tubes". These two offers are clearly presented independently, in different places on the site, and from our point of view, there is no ambiguity. I sent you a message to ask for more details regarding this confusion. Perhaps you saw a presentation on another site that talked about us and misled you? Furthermore, we are obviously ready to cancel the subscription and refund you for the last two remaining months, or to make a commercial gesture. Please feel free to respond to the email we sent you. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Average email and phone contact.
Customer
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Answer from rhumattitude.com
Thank you for your comment. I had personally responded and I remember our exchanges. I see how I could do better next time to respond to the type of question asked. I also see that you have ordered again on our site, so I thank you for your loyalty and, therefore, for your understanding. Best regards, Olivier from Rhum Attitude
3
/5
★★★☆☆
Mixed impression regarding the delivery. The delivery people tried several times and called me in Paris while the recipient was in Lyon. I tried to explain to them but the sketch lasted 3 days! And yet I had given all the details! Incomprehensible.
Michel C.
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Answer from rhumattitude.com
Thank you for your comment. Following this, we exchanged emails, which allowed us to understand what had not worked and to plan an improvement on our site, and also to make a commercial gesture to you following these delivery difficulties. Best regards, Olivier from Rhum Attitude
3
/5
★★★☆☆
Nice concept, efficient delivery. However, once faced with the content, the price seems elevated given the quantities.
Émilie
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Answer from rhumattitude.com
Good evening, Thank you for your comment. If you convert the euros to the number of centiliters, you are right: but a bottle of one of these rums will cost you between 2 and 3 times more, on one hand, on the other hand, you will not have tasted 4 rums but only one, and finally, you will not have received the explanatory booklet. The box, the booklet, the bottles, the labor are all costs for us that contribute to this service and its price, which we wanted to keep below 30 euros including delivery to reach the widest audience and allow people to maintain this subscription for several months. Without revealing everything, our margins on the box of the month are quite low, and we do this primarily to make ourselves known and to promote rum through a quality service. Best regards, The Rhum Attitude Team
2
/5
★★☆☆☆
38: I am disappointed because the site asks for our preferences on rums and my choice was not respected. For the price of the subscription, I expected better.
Client
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Answer from rhumattitude.com
Thank you for your comment. This is the first time this misunderstanding has occurred, and we are sorry about that. It is clearly specified everywhere on the site, especially at the time of subscription: "A 5th gift bottle will be added to the box at least twice a year (in June and December). We will choose this 5th bottle based on your preferences." You subscribed in August, and there is no 5th rum in August. Apart from this 5th rum in June and December, the 4 rums that make up the box are the same for all subscribers, and we also provide the composition of the box every month, so it couldn't have been a surprise. If you wish to cancel your subscription and get a refund for the remaining months, please feel free to contact us at [email protected]; we do not push for consumption. Best regards, The Rhum Attitude Team
3
/5
★★★☆☆
Play
Client
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Answer from rhumattitude.com
Thank you for your comment. Of course: these are not miniatures but rather samples intended primarily to expand knowledge about rum. Everything is explained on our website (the fact that it is P.E.T. and not glass, the close-up photos of the labels which are meant to provide information about the rum and not to reproduce the original label...). These explanations are indicated in many places. Very few rum brands produce 'miniatures' and when they do, it is rarely for the most interesting rums, so if we were to settle for that, we wouldn't be able to offer more than 700 references in samples.
3
/5
★★★☆☆
38 : The miniatures are plastic and the labels do not resemble the original bottles at all..
Biton
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Answer from rhumattitude.com
Thank you for your comment. Not at all! You can obviously send a package to a private individual. You even have the choice of carrier: Colissimo, Chronopost, or GLS. It's just a bit more expensive (a few euros more) simply because it costs us more. You can even send the first box to your home (for the surprise effect), and then the following boxes to a pickup point. If you can't find how to do it during the order, don't hesitate to call us, we will help you! We're here for that.
3
/5
★★★☆☆
Efficient after-sales service but unfortunately incompetent carrier.
Client
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Answer from rhumattitude.com
Thank you for your comment. However, it is one of the best (Chronopost). Unfortunately, no carrier is 100% reliable: incidents sometimes happen and the local team can be of varying quality. As you said, in case of a problem, what we owe you is impeccable after-sales service to act as an intermediary with the carrier and resolve the issue and/or compensate you. Olivier from Rhum Attitude
3
/5
★★★☆☆
The rum is good overall but the presentation is zero, very disappointed, the packaging is very poor, the explanatory sheet is zero. Very disappointed, I shouldn't have taken the three-month subscription. I won't renew my subscription, especially for a gift, I was very disappointed.
Goncalves
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Answer from rhumattitude.com
Thank you for your comment and for your subsequent call to clarify the situation: it was a preparation error. You had not received the booklet with the explanations, so I resent it to you. Furthermore, following my proposal that you accepted, I refunded you for the last 2 months, so you will have only received the first box in total. In general, you can always withdraw even if you have paid for several boxes in advance: just write to us at [email protected]. Best regards, Olivier from Rhum Attitude
3
/5
★★★☆☆
Fast shipping, diverse choices, and especially rums that are hard to find elsewhere at the proposed prices. Rhum Attitude has gained a customer.
Gaand J.
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Answer from rhumattitude.com
Good evening, Thank you for your feedback. This is the second time we have received a comment of this kind, so we will take the necessary steps to ensure that the gift wrapping is always opaque. Even though it is a free service, it must be done properly. I remain at your disposal. Olivier from the Rhum Attitude team
3
/5
★★★☆☆
Too bad!! The content is excellent but the packaging is of very disappointing quality. The package or rather the envelope arrived and we already knew what it contained. Indeed, it smelled of rum all over!.... I opened the envelope and there was the disappointment. Small plastic bottles with labels stuck crookedly. Upon opening, even more disappointed because I struggled to open one of the bottles. The screw cap turned endlessly. I didn't want to drink it all at once and the new surprise, impossible to screw back 2 out of 3 bottles... Luckily the rum itself lived up to its promises. It's a good idea but the packaging is very disappointing for the price asked. It feels cheap for exceptional rums especially at 15€ for 5cl....
Client D.
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Answer from rhumattitude.com
Thank you for your comment. We take note of this incident (I am referring to the impossibility of resealing certain bottles). This is the first time we have received this feedback and we will monitor this point. Regarding the labels, they are applied by hand which explains why they are sometimes crooked. As for the choice of PET (recyclable plastic suitable for spirits), it is intentional because it is the only way to ensure zero breakage and to offer the prices we practice for samples. I remain at your disposal and hope to see you again on our site. Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Package well received, well packaged, but it's just the taste that I didn't appreciate, that's my fault, I didn't know!! I will try the samples next time.
Cyril
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Answer from rhumattitude.com
Thank you for your comment. Yes, when you don't know, it's best to take samples indeed. No tasting note can replace the act of tasting.
3
/5
★★★☆☆
Very nice box to give for rum lovers, but only two rums that were really worth it.
Client
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Answer from rhumattitude.com
Thank you for your comment. Of course, the "price per liter" is much higher than if it were a bottle because there is also a cost for producing the box: the case, the screen-printed glass tubes, the accompanying booklet, the labor to create everything, etc. On the other hand, the goal of this box is indeed to discover different styles of rum, and it is perfectly normal that you may not like everything. If you have discovered 2 rums that you like and that you didn't know before, we consider that we have fulfilled our mission. Best regards, The Rhum Attitude Team
3
/5
★★★☆☆
Package delivered but not to the requested relay point, and impossible to reschedule a delivery.
Client
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Answer from rhumattitude.com
Thank you for your feedback. We are sorry for this error by Chronopost and their inability to redeliver to the correct location. As we indicate in the order shipment confirmation email you received, in case of a problem with the carrier (Chronopost in this case), you need to contact us so that we can act as an intermediary. Here we would have called them to compel them to transfer the package to the correct pickup point. I remain at your disposal. Olivier from Rhum Attitude