/10
★★★★★
based on 9013 reviews published
★★★★★
based on 9013 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Packaging with a strong musty smell. It's a shame, it spoils a bit the standing of everything else. But for the rest, it was perfect. Very nice experience.
Ursulet
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Answer from rhumattitude.com
Thank you for this feedback. This is the first time we have been informed of this. All our bottles and packaging boxes are dry. We will still look into this matter and see how to avoid this in the future. The Rhum Attitude team.
3
/5
★★★☆☆
40: Very good site. Good products. Nice presentation. A bit expensive nonetheless.
P. F.
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Answer from rhumattitude.com
Thank you for this review. It is a human error in preparing the box. This is the first time we have been informed of this mistake. You should have contacted us right away so we could send you the missing bottle. I will call you to find out which rum is missing so I can send it to you. Olivier from Rhum Attitude
3
/5
★★★☆☆
The samples in small plastic bottles are not very elegant especially for gifting. Moreover, the quantities are really tiny.
Client
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Answer from rhumattitude.com
Thank you for your comment. The goal of this offer is to taste the rums. We believe that 5 cl is sufficient for this. It is also thanks to this small quantity that we can display equally low prices. Regarding the plastic bottles (actually food-grade PET that perfectly preserves alcohol, 100% recyclable, lightweight, and durable), it is a choice we made to be able to offer this service at the best price: there is indeed never any breakage, which is heavy to manage for us and frustrating for customers who have to wait for a new delivery. For nearly a year now, we have added a mandatory checkbox in the order stating 'I have acknowledged the
3
/5
★★★☆☆
Great to be able to taste great vintages, but they deserve to be in glass miniatures with a cork stopper. More fragile, of course, but it somewhat spoils the pleasure to see plastic.
Stouque
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Answer from rhumattitude.com
Hello, Thank you for your feedback. I do not understand from your comment whether it was a surprise or if you had clearly seen on the site that it was plastic (P.E.T.). Knowing that for the Rhum Box, however, it is indeed glass but you cannot choose the samples yourself from the hundreds of references in our online store. We indicate everywhere on the site that it is plastic (the same as for water bottles, but thicker). This is especially noted at the end of the purchasing process, before payment. This is a well-considered choice on our part: breakage is impossible (we have never had problems until now), lighter, therefore cheaper to transport. This is particularly why we are able to offer competitive prices for this offer. We remain at your disposal. Olivier, from the Rhum Attitude team.
3
/5
★★★☆☆
One bottle had slightly discolored liquid. Should probably not have been shipped out - it's a mixer so if taste is good it won't matter that much. But more importantly: While people were waiting at my chosen delivery adres, the delivery never happend here. They never even came near, they just dropped of the boxes in front of a shop 500m away. To top that off they never informed the people there, they just put the boxes in front of their shopping-windows (out of view) and drove off. I know...not directly your fault but the delivery company you work with is not exactly trustworthy in my region.
Client
Answer from rhumattitude.com
Thank you very much for your post 1) Regarding the discolored liquid : normally if the product does not look good, we do not ship it. We obviously missed this one. If you write us to [email protected] and give us your order number and the details we will fixe that mistake. 2) Regarding the shipment in Belgium it is the second time we have this kind of feed back => changes must be made ! We are going to work on it rightnow. UPDATE 08/09/2016 : we have juste changed the delivery company for Belgium. The price is still the same for you (even if it costs us more...). It should improve a lot from now on. Regards, Olivier
3
/5
★★★☆☆
The boxes are very pretty and the rum samples offered in glass vials are very varied and allow for a rich and varied discovery. The little notebooks with descriptions and explanations about each rum are very enriching and allow for a better appreciation of the tasting. Too bad that starting from the 4th box, the packaging is poor: rum in mini plastic bottles, we lose 1 cl per sample compared to the previous boxes and there is no longer a booklet to explain the delivered rums.
Sonia E.
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Answer from rhumattitude.com
Thank you for your comment. We are delighted that you enjoyed the first 3 boxes. Indeed, as explained on the website, starting from the 4th box, the formula is different because we believe that with the first 3 boxes you have been able to get an overview of different types of rum and thus you have been able to form an opinion on what you prefer. That is why the formula changes. There are advantages and disadvantages: - Advantages: we take your tastes into account (we send you an email at least a week in advance which you need to respond to indicate what you preferred in the first 3 boxes, so that we can create a 'custom-made' composition, which is the whole point of the formula) + the 'quality/price' ratio of the rums is at a much higher level than the first 3 boxes because we factor in the savings made on the very sophisticated packaging of the first 3 boxes into the price of the rums. - Disadvantages: it is less presentable and there is no booklet (as each box is now different). However, you can use the QR code to go directly to the explanatory sheet of the rum on the website. That said, we are currently considering an evolution of the formula and this comment will be very useful to us. Some customers have loved this 'personalized' aspect starting from the 4th box, while others, like you, regret the absence of packaging and booklet. We remain at your disposal. The Rhum Attitude team.
3
/5
★★★☆☆
Nico
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Answer from rhumattitude.com
Good evening, Thank you for this comment. I am glad that the contents of your package arrived safe and sound. It should be noted that regardless of the carrier you choose (between Colissimo, Chronopost, Mondial Relay, GLS in our case, which are commonly used in e-commerce...) packages sometimes suffer shocks, particularly due to the mechanization of certain stages of the journey. We take care to use sturdy packaging to withstand these incidents: thanks to this, we have observed very little breakage so far (which we compensate for as soon as you make the usual reservations upon delivery, of course). We hope to see you again on our site despite this incident. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Respect for delivery. Very good and easy online order. Confirmation email, shipping email, etc. very good. HOWEVER! The delivery person had torn the package (during transport, no theft) I was about to return it, Fortunately, the bottles are plastic and there was no breakage. We gifted the bottles, the person is delighted.
Ph
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Answer from rhumattitude.com
Thank you for your review!
2
/5
★★☆☆☆
Order received two days late even though I paid an extra 12 for express shipping... 'Gift' packaging not great but everything else was perfect.
Titou
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Answer from rhumattitude.com
Hello, Thank you for your very helpful comment. Regarding the delivery delay, I suggest you send me an email ([email protected]) with your order number. I will refund you the price difference with Colissimo. As for the gift wrapping (which we remind you is a free option, which is far from being the case on other sites), many people like it (orange tissue paper) but not everyone, so we are looking for other solutions. Please feel free to give us more information about what you did not like regarding this gift wrapping. I remain at your disposal. Best regards, Olivier, from the Rhum Attitude team.
3
/5
★★★☆☆
A gift box ordered for a birthday, received 4 days before the desired delivery date (as the date choice was offered) and the birthday card proposed with the gift was forgotten in the package... too bad. However, the box was well packaged (with gift wrap as promised) and I received a quick response with apologies and a good acknowledgment of the improvements to be made, following the report of these small errors. I have no doubt that Rhum Attitude will do everything possible to address these small mistakes, so I will certainly order again as the products remain of quality and the exchanges very cordial.
Manon
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Answer from rhumattitude.com
Thank you for your review!
3
/5
★★★☆☆
Delivery arrived almost a week late compared to the initial deadline indicated at the time of the order. Package remained too long without processing in the Mondial Relay circuit.
Christophe P.
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Answer from rhumattitude.com
Thank you for your feedback!
3
/5
★★★☆☆
Package conforms to the order, quick reception, and good information on delivery. Quality products. However, disappointment regarding the presentation of plastic bottles for a birthday gift (glass bottles would have been more appropriate).
Client
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Answer from rhumattitude.com
Hello, Thank you for your very useful comment. Your disappointment is legitimate. We indicate everywhere on the site that these are P.E.T. (plastic for food) but as several people have pointed out, it's not enough. Following your comment, we are currently working to ensure that this important information is not overlooked when ordering samples. The choice of
2
/5
★★☆☆☆
Product received in a completely crushed package. Gift wrapping requested that was not provided. Disappointed with the experience.
Chloe
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Answer from rhumattitude.com
Hello, Thank you for your comment. We are very sorry for this disappointment. Regarding the crushed package, unfortunately, these things happen with any carrier. We rely on logistics professionals who do their best to protect the inside of our packages to prevent bottles or samples from being damaged. In case of breakage or damage (which does not seem to be the case here, and in that case, you should obviously report it to us), we replace the damaged products. Regarding the gift package, we sent you an email (from the address [email protected]) with a few additional questions that would help us better understand what went wrong: process or information. If you did receive an ivory-colored pouch containing the samples but were expecting gift wrapping, we need to improve our communication: indeed, when it comes to samples, the 'gift wrapping' takes the form of an ivory-colored fabric pouch. This is explained with photos in several places during the purchasing process, but perhaps not sufficiently. If, on the other hand, you did not receive the pouch, it is a logistics error, and in that case, other actions need to be taken. Please feel free to respond to help us improve, which is a constant concern for us. We remain at your disposal. Best regards, Olivier from the Rhum Attitude team.
3
/5
★★★☆☆
Fast and careful shipping, quick response to messages. The only thing is I would have liked the miniatures to be in glass and not plastic.
Audrey
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Answer from rhumattitude.com
Thank you for your comment, We are sorry for this disappointment. I just checked your order and the box "I would like gift wrapping (service offered)" was not checked, which is why no gift wrapping was done. This is also specified in the summary of your order sent by email. If you have any additional comments on this subject so that we can improve our operating methods, or for any other point, we remain at your disposal at the email address [email protected] Best regards, Corentin from the Rhum Attitude team
2
/5
★★☆☆☆
Delivery not sent to the right address so there was a delay
Fabrice
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Answer from rhumattitude.com
Hello, Thank you for your comment. We have been working with Mondial Relay since the beginning. They are inexpensive and most of the time, efficient. However, in the case of your order, they made a mistake and we sincerely apologize for that. No carrier is 100% reliable and we closely monitor the reliability percentage for each one we use. For example, we eliminated one of our carriers in the past because there were too many errors. We hope that despite this incident, we will see you again on our site and we remain at your disposal. Best regards, The Rhum Attitude Team
2
/5
★★☆☆☆
The delivery time was a bit long, 5 days for me. I tested the monthly box to give as a gift but was very disappointed, especially with the packaging. It does not look like the photo, very difficult to give to someone. Otherwise, the rums are fine.
Florian
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Answer from rhumattitude.com
Thank you for leaving a review. We are sorry for your disappointment. I looked at your order: the box you received has the advantage of being 100% recyclable but the disadvantage of being less presentable than the current boxes. We chose to stop making this type of box precisely to avoid these understandable disappointments. The 3 current boxes of the subscription perfectly match the photo: magnetic closure, padding designed for optimal support without too much material (ecology requires...), and, just like the one you received, screen-printed glass bottles, tasting booklet with explanations on each of the rums, and sleeve. We remain at your disposal at [email protected] or at 01 75 51 46 19 Best regards, Olivier from the Rhum Attitude team
3
/5
★★★☆☆
4: Disappointed with the old rums, they are too close to the taste of whisky... but at least I got to taste them.
Laura-bell
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Answer from rhumattitude.com
First of all, thank you very much for your feedback. I just looked at your order. The rums you chose (samples) are not the easiest to access. You should try Spanish-style rums, which are smoother and have nothing to do with whisky (not that dry side): for example, Diplomatico, to name the most well-known, or Abuelo 12 years (one of our favorites) and Plantation Rum Guatemala Gran Añejo with unbeatable value for money. The Rhum Attitude team remains at your complete disposal ([email protected] or 01 75 51 46 19). Best regards, Olivier from the Rhum Attitude team.