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S
Rating: 4 out of 5
Delivery worked well, shipping costs to Germany a bit high
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Customer reviews of Evolve Europe
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 165 published reviews
Reviews 2 and 4 stars
Reset filtersS
Rating: 4 out of 5
I returned the item because it doesn't fit. Waiting for a replacement delivery.
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S
Rating: 4 out of 5
my phone number was not passed along, and they kept my order in the shipping center at my location with no information about the missing phone number. a few days later i went to check and they redirected it to me with no issue but it was unsettling being on the edge wondering if im going to ever receive my order.
Response from Evolve Europe
Hi Sahak,
Thank you for your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced due to the missing phone number and the uncertainty regarding your order. We are glad to hear that it was ultimately resolved without issue, but we understand how unsettling that can be. Your experience is important to us, and we will work to improve our communication in the future. Thank you for bringing this to our attention.
Best regards,
The Evolve Europe Team
Thank you for your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced due to the missing phone number and the uncertainty regarding your order. We are glad to hear that it was ultimately resolved without issue, but we understand how unsettling that can be. Your experience is important to us, and we will work to improve our communication in the future. Thank you for bringing this to our attention.
Best regards,
The Evolve Europe Team
M
Rating: 2 out of 5
High shipping costs. Not everything is available (something is always out of stock) and the spare parts are disproportionately expensive.
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B
Rating: 4 out of 5
Everything was fine with delivery, but, u shoud mention that Light holder was 3D printer, and badly printed, If i mene i would print it myself instead of buying bad printed one
Response from Evolve Europe
Thank you for your feedback! We're glad the delivery went smoothly.
We’ve passed your comment on to our team.
We’ve passed your comment on to our team.
T
Rating: 2 out of 5
My Diablo Bamboo only worked perfectly in the first few hours. After that, the front LED went out. When switching to the AT tires, one went flat in less than 30 minutes of riding – without any external damage. Two defects after only three hours of use. For a product that costs €2,700, this is unacceptable. It rides well – but quality assurance is obviously lacking.
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Response from Evolve Europe
Thank you very much for your message and your detailed feedback regarding your Diablo Bamboo.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
A
Rating: 4 out of 5
It took time to receive my entire order due to delivery issues, but in the end, it's all good.
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Response from Evolve Europe
Thank you Aurélien for your feedback! The whole team is sensitive to the satisfaction of our riders and is doing everything possible to facilitate delivery with our carriers. Happy riding!
A
Rating: 4 out of 5
Package received well 👍
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Response from Evolve Europe
Thank you Anne for your feedback! Have a good ride!
A
Rating: 4 out of 5
The Hedean was better then Diablo
Response from Evolve Europe
Unless we're mistaken, you're riding a Renegade Diablo with mountain board trucks.
The Diablo Bamboo and Diablo Carbon models are much more similar to the Hadean.
If you want to experience the feel of the Hadean, we invite you to try a Diablo Bamboo or Carbon model.
The whole team is at your disposal if needed via email at [email protected].
The Diablo Bamboo and Diablo Carbon models are much more similar to the Hadean.
If you want to experience the feel of the Hadean, we invite you to try a Diablo Bamboo or Carbon model.
The whole team is at your disposal if needed via email at [email protected].
R
Rating: 2 out of 5
First sent the wrong parts, then told them about issues, made me buy something extra that didn’t stop the issue, then they sent the right parts, but in broken packages.
Response from Evolve Europe
Hi Rafael, our customer service team has been waiting for your response on this matter since the end of February. You can contact our workshop manager by email at [email protected].
J
Rating: 4 out of 5
Good goods, but swapping one item for another that cannot be delivered is not acceptable. Choosing GLS as a supplier is not acceptable! Over 4 weeks delivery time and then you still have to pick it up at the parcel store even though you have issued a drop-off authorization. Sorry Evolve, you're ruining your good name!
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Response from Evolve Europe
We invite you to contact our customer service by e-mail at [email protected].
Your satisfaction is very important to us.
Your satisfaction is very important to us.
J
Rating: 4 out of 5
Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, there's no Evolve sleeve inside as I've seen on unboxings on the net (just boxes) and no goodies (t-shirt or cap, for example...).
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you are completely satisfied with the board. Concerning the follow-up after purchase, we apologize if your message remained unanswered and we remain at your disposal for any question. Accessories and goodies may vary from batch to batch. Please do not hesitate to contact us directly if you have any questions. Enjoy your ride!
F
Rating: 4 out of 5
Fast delivery but long availability.
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Response from Evolve Europe
Thank you for your feedback. We do our best to ensure fast delivery, and we are also working to improve the availability of our products.
L
Rating: 2 out of 5
The order went well despite a slightly long delivery and the products are of the same high quality as always. I'm sorry I had to place an order when a year ago I could find these pieces free of shipping costs and with a check up of the board in the boutique in Bailly-Romainvilliers.
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Response from Evolve Europe
Thank you for your feedback and loyalty. We do our utmost to provide the best possible service, even at a distance. Please don't hesitate to contact us if we can help in any other way. Enjoy your ride!
E
Rating: 2 out of 5
I thought I ordered a gtx bamboo charger and the order switched to a headen charger without me having a choice. There's no more gtx gear on line.
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Response from Evolve Europe
Thank you for your feedback. Sorry for the confusion with your order. If you need a specific charger or an alternative solution, please do not hesitate to contact our customer service department, they will be able to help you.
A
Rating: 4 out of 5
the price is high but it's worth it. Great product, a pleasure to ride.
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Response from Evolve Europe
Thank you for your feedback. The quality and performance are there for an optimal riding experience. See you soon!
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