Everything arrived on time, but I would have preferred better shipping packaging. I ordered two new motors with a value of about 280€. They were only wrapped in a single layer of bubble wrap. The box was also very thin and arrived heavily damaged. Fortunately, I was still unable to find any damage to the motors.
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Daniel L.
Rating: 3 out of 5
following a purchase from 12/03/2026
The only shipping method is express and it does not arrive in the self-specified time. A further option would be better.
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Jerome C.
Rating: 3 out of 5
following a purchase from 11/09/2025
Being able to have the French language would help to better understand the technical commands, especially the screws which are poorly explained..!!! And I can't manage to order certain screws or bolts like for the trucks.!!! Thank you
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Response from Evolve Europe
Hello Jerome,
Thank you for your feedback and your suggestions. Please feel free to contact us directly for any assistance regarding your requests.
Best regards,
The Evolve Europe team
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Tobias F.
Rating: 3 out of 5
following a purchase from 22/08/2025
The shipping is outrageously expensive, but I was dependent on the motor since they are known to often break on your GTR boards.
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Stefan D.
Rating: 4 out of 5
following a purchase from 07/08/2025
Delivery worked well, shipping costs to Germany a bit high
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Susann M.
Rating: 4 out of 5
following a purchase from 06/08/2025
I returned the item because it doesn't fit. Waiting for a replacement delivery.
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Jean-Jacques D.
Rating: 3 out of 5
following a purchase from 03/08/2025
really expensive product on the other hand and not everything is always available on the other hand very good after-sales service
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Response from Evolve Europe
Thank you Jean-Jacques for taking the time to leave your review. We are glad that you appreciated our after-sales service. We also take note of your comments regarding the prices and availability of products, and we will continue to work to improve these aspects. Your feedback is valuable to us.
Have a good ride!
The Evolve Europe team
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Thomas F.
Rating: 3 out of 5
following a purchase from 26/07/2025
Support only reacts sluggishly.
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Response from Evolve Europe
Good day Thomas,
In response to your message from Friday, we already replied to you on Monday, as our service is closed on Saturday and Sunday. Since our response, we have not received any feedback from you.
If necessary, we invite you to contact our customer service again – our team is happy to answer your inquiry.
The Evolve Europe Team
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Sahak K.
Rating: 4 out of 5
following a purchase from 25/06/2025
my phone number was not passed along, and they kept my order in the shipping center at my location with no information about the missing phone number. a few days later i went to check and they redirected it to me with no issue but it was unsettling being on the edge wondering if im going to ever receive my order.
Response from Evolve Europe
Hi Sahak,
Thank you for your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced due to the missing phone number and the uncertainty regarding your order. We are glad to hear that it was ultimately resolved without issue, but we understand how unsettling that can be. Your experience is important to us, and we will work to improve our communication in the future. Thank you for bringing this to our attention.
Best regards,
The Evolve Europe Team
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Bruno B.
Rating: 4 out of 5
following a purchase from 15/05/2025
Everything was fine with delivery, but, u shoud mention that Light holder was 3D printer, and badly printed, If i mene i would print it myself instead of buying bad printed one
Response from Evolve Europe
Thank you for your feedback! We're glad the delivery went smoothly.
We’ve passed your comment on to our team.
M
michal I.
Rating: 3 out of 5
following a purchase from 12/05/2025
Too bad I ordered pivot cups but it wasn't in the package. Supposedly a stock error. Otherwise, everything else is fine, as I ordered.
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Response from Evolve Europe
Thank you for your feedback, Michal! During your order, we specified the delivery time. Unless we made a mistake, we are still waiting for your response; whether you want a refund or delivery upon receipt of the product. See you soon!
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Aurelien D.
Rating: 4 out of 5
following a purchase from 30/04/2025
It took time to receive my entire order due to delivery issues, but in the end, it's all good.
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Response from Evolve Europe
Thank you Aurélien for your feedback! The whole team is sensitive to the satisfaction of our riders and is doing everything possible to facilitate delivery with our carriers. Happy riding!
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Anne D.
Rating: 4 out of 5
following a purchase from 12/04/2025
Package received well 👍
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Response from Evolve Europe
Thank you Anne for your feedback! Have a good ride!
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Andreas G.
Rating: 4 out of 5
following a purchase from 10/12/2024
The Hedean was better then Diablo
Response from Evolve Europe
Unless we're mistaken, you're riding a Renegade Diablo with mountain board trucks.
The Diablo Bamboo and Diablo Carbon models are much more similar to the Hadean.
If you want to experience the feel of the Hadean, we invite you to try a Diablo Bamboo or Carbon model.
The whole team is at your disposal if needed via email at [email protected].
J
Jens K.
Rating: 4 out of 5
following a purchase from 19/12/2024
Good goods, but swapping one item for another that cannot be delivered is not acceptable. Choosing GLS as a supplier is not acceptable! Over 4 weeks delivery time and then you still have to pick it up at the parcel store even though you have issued a drop-off authorization. Sorry Evolve, you're ruining your good name!
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Response from Evolve Europe
We invite you to contact our customer service by e-mail at [email protected].
Your satisfaction is very important to us.
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Audouin D.
Rating: 3 out of 5
following a purchase from 01/11/2024
The "Europe" team is to be avoided. Completely incompetent... Fortunately, Team France is there to make up for it. Many thanks to you all.
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Response from Evolve Europe
Hello Audouin,
Thanks for the feedback, the French team has just taken over management of Evolve in Europe.
Bon ride.
J
Julien L.
Rating: 4 out of 5
following a purchase from 27/09/2024
Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, there's no Evolve sleeve inside as I've seen on unboxings on the net (just boxes) and no goodies (t-shirt or cap, for example...).
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you are completely satisfied with the board. Concerning the follow-up after purchase, we apologize if your message remained unanswered and we remain at your disposal for any question. Accessories and goodies may vary from batch to batch. Please do not hesitate to contact us directly if you have any questions. Enjoy your ride!
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Floran L.
Rating: 4 out of 5
following a purchase from 27/08/2024
Fast delivery but long availability.
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Response from Evolve Europe
Thank you for your feedback. We do our best to ensure fast delivery, and we are also working to improve the availability of our products.
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Antoine C.
Rating: 4 out of 5
following a purchase from 11/04/2024
the price is high but it's worth it. Great product, a pleasure to ride.
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Response from Evolve Europe
Thank you for your feedback. The quality and performance are there for an optimal riding experience. See you soon!
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Guillaume S.
Rating: 3 out of 5
following a purchase from 11/03/2024
At the top
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Response from Evolve Europe
Hello Guillaume,
Thanks for the "top" comment, but why a rating of 3 and not 5? ;)
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