/10
★★★★★
based on 99 reviews published
★★★★★
based on 99 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.
Falk M.
purchased on 10/04/2024
Translated review
Answer from Evolve Europe
Our after-sales service is available from Monday to Friday, from 9:00 AM to 5:00 PM. Feel free to contact us if needed.
[email protected]
[email protected]
5
/5
★★★★★
Super customer service on the phone, responsive and well informed about the product. Fast and accurate delivery
Pierre S.
purchased on 08/04/2024
Translated review
Answer from Evolve Europe
Thank you for your feedback. We are delighted that our after-sales service met your expectations and that your order went smoothly. Enjoy your ride!
5
/5
★★★★★
Very professional, good care and fast
Ostermann M.
purchased on 05/04/2024
Translated review
Answer from Evolve Europe
Thank you for your feedback. We are delighted that our service has satisfied you. We hope to see you soon!
5
/5
★★★★★
Top team, very good after-sales service, great communication, very professional.
Form A.
purchased on 05/04/2024
Translated review
Answer from Evolve Europe
Thank you for your feedback. We are delighted that our team and our after-sales service have satisfied you. See you soon and enjoy your ride!
5
/5
★★★★★
Very good service
Elie G.
purchased on 27/03/2024
Translated review
Answer from Evolve Europe
Thanks for the comment!
5
/5
★★★★★
👍
Lukasz J.
purchased on 07/03/2024
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Answer from Evolve Europe
Merci !
5
/5
★★★★★
One order, one receipt, Normal.
Frederic C.
purchased on 05/03/2024
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Answer from Evolve Europe
Thank you for your feedback. We remain at your disposal if needed. Have a good ride!
3
/5
★★★☆☆
At the top
Guillaume S.
purchased on 11/03/2024
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Answer from Evolve Europe
Hello Guillaume,
Thanks for the "top" comment, but why a rating of 3 and not 5? 😉
Thanks for the "top" comment, but why a rating of 3 and not 5? 😉
5
/5
★★★★★
Top-notch customer service.
Faiz H.
purchased on 15/03/2024
Translated review
Answer from Evolve Europe
Merci Faiz!